★★★★★ 5/5
GoogleI have worked with the team at Tower Estates for nearly 20 years. Most of that time as a landlord and latterly as a seller. Throughout that period, whoever I’ve dealt with, the service has been efficient, polite and professional. However, where Tower Estates stand out from other agencies is their trustworthiness and the personal service they provide. I would not hesitate to recommend them as a sales, lettings and property management agency.
Janet · 15 October 2022 · Tower Estates Scarborough
Agent replied · 21 June 2024
Thank you very much for your review Janet. We really do appreciate it, and are very sorry to be losing you as a client after so many years.
★★★★★ 4/5
GoogleRating only, no written review.
Mircea · 27 July 2022 · Tower Estates London
Agent replied · 27 August 2024
Hi Mircea
Thank you so much for taking the time to leave us a rating
★★★★★ 3/5
GoogleNightmare. Ignores emails. Makes appointments without notice and expects entry to property. Lies about why they can't provide EPC (says can't because of Data Protection!) And, any fault is yours, for e.g. faulty wiring: You must have plugged something in that caused the fuse box to blow. *Edit. Thank you for the offer to talk. I have amended the star rating from 1 star to 3 stars, because communication and arranging appointments did improve during my stay at the property. I will say that my electrical appliances are working perfectly fine (no fuse box blowing) in my new home.
Here · 27 July 2022 · Tower Estates London
Agent replied · 27 August 2024
Hello,
Thank you for taking the time to share such a detailed review about your experience with tower. We are disheartened to hear that many elements of your experience were disappointing to say the least. We would like to take the opportunity to speak with you further to discuss your situation in depth. Please feel free to contact us and I will be happy to deal with your situation personally.
Best wishes
Stefan
Manager
★★★★★ 5/5
GoogleFabulous collection of to buy and rent homes. Wonderful staff and telephone service. Get back to you when they say they will. Brilliant customer service
Kya · 22 June 2022 · Tower Estates Scarborough
Agent replied · 21 June 2024
Hello Kya, thank you for taking the time to leave us a review
★★★★★ 1/5
GoogleRating only, no written review.
Carmen · 16 April 2022 · Tower Estates London
Agent replied · 27 August 2024
Hi Carmen,
We would like to apologise for your negative experience with us. We would like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call at 0208 920 9820 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and resolving this matter for you.
★★★★★ 1/5
GoogleHorrible Rude staff who seem to be deleting bad reviews
Annie · 16 April 2022 · Tower Estates London
Agent replied · 27 August 2024
Hi Anisah,
We are very sorry you feel this way about your experience with us. Unfortunately, we have no record of your name on our system. We also do not have the ability to remove a google review. But most importantly we would like all of our customers to be satisfied with our service, please feel free to contact us and I will be happy to deal with your situation personally.
Best wishes,
Stefan
Manager
★★★★★ 5/5
GoogleHighly recommended as I've been renting from them for a while.
They are extremely professional and make everything much easier.
Their staff are also very friendly. I cannot and have no complaints as they are also very responsive to any calls and messages/emails.
Dawn · 16 April 2022 · Tower Estates London
Agent replied · 27 August 2024
Hi Dawn,
Thank you so much for taking the time to share your experience at Tower.
We take pride in knowing our customers are happy with their experience.
★★★★★ 5/5
GoogleI can't speak highly enough of all my interactions with tower estates. I've recently become a tenant and they've made the process incredibly easy and have been communicative and professional throughout. Special thanks to Daniela and Andy who have been exceptional. I highly recommend them to all!
Imran · 16 April 2022 · Tower Estates London
Agent replied · 27 August 2024
Hi Imran,
On behalf us all of us at Tower, I would like to thank you for sharing this great review. We are thrilled that you enjoyed your experience.
★★★★★ 5/5
GoogleI’ve been with Tower Estates for over 4 years now. I must say they are outstanding! I can’t thank them enough!
They’re so helpful, they’re always responsive to any queries, and always eager to help. Essentially everything you want when it comes to finding a home.
They’ve been truly exceptional, I don’t see myself using another estate agents. Highly recommend!
The whole team are very professional! Second to none.
Special thanks to Andy - he’s always so helpful!
Lucy · 16 April 2022 · Tower Estates London
Agent replied · 27 August 2024
Hi Lucy,
Thank you so much for this great 5-star review. We really appreciate your business and that customers like you are having a great experience at Tower.
★★★★★ 5/5
GoogleRating only, no written review.
Aneta · 15 October 2021 · Tower Estates Scarborough
Agent replied · 21 June 2024
Thank you for taking your time to leave us a review!
★★★★★ 1/5
GoogleRating only, no written review.
John · 15 October 2021 · Tower Estates Scarborough
Agent replied · 21 June 2024
Hello John, I can see you have changed your review on a regular basis (once even saying we were a pizza shop!). We do not know who you are, but will not be responding to any of your future changes.
Edit again: Hello John, we can now see you've posted a photo of "Tower Pizza" located in Bridlington. Once again we are a letting agent not a pizza shop so this review is not meant for us. Please amend
★★★★★ 5/5
GoogleVery friendly and very helpful, excellent service, would definitely recommend them
Wendy · 15 October 2021 · Tower Estates Scarborough
Agent replied · 21 June 2024
Thank you for taking the time to leave us a nice review and are glad you continue to be happy with our service
★★★★★ 5/5
GoogleProfessional and helpful staff, dealt with them in the past and we were very satisfied.
Desert · 15 October 2021 · Tower Estates Scarborough
Agent replied · 21 June 2024
Thank you for taking the time to leave us a review
★★★★★ 1/5
GoogleHORRIBLE RUDE staff in this company, its no wonder they never have any decent properties on there books, just totally unprofessional and greedy, I will never recommend this company ever, falsgrave needs this shop GONE....
MISSORGANIC · 15 October 2021 · Tower Estates Scarborough
Agent replied · 21 June 2024
As we have not put your name to this comment the only thing we can say to this review is anyone who has dealt with us or has read our other reviews will know we pride ourselves on being polite and respectful to anyone who comes to deal with us
★★★★★ 5/5
GoogleFantastic agent. Went in to speak to them about the local area and the team were superb. So much knowledge as well as being friendly and understanding to my needs. Will love to buy through these.
Danny · 15 October 2021 · Tower Estates Scarborough
Agent replied · 21 June 2024
Thank you Danny for taking the time to review us. It really is appreciated.
★★★★★ 5/5
GoogleBeen with Tower Estates for over a year now. Always responsive over the phone. They helped me move in during first lockdown and helped me every step of the way. Would highly recommend to anyone looking to rent in Scarborough
Rachael · 15 October 2021 · Tower Estates Scarborough
Agent replied · 21 June 2024
Thank you for taking the time to leave a review. We understand moving to your first home can be stressful enough let alone through lockdown so glad we were able to help you get settled
★★★★★ 5/5
GoogleWe have partnered with Tower Estates for years and have received great service and support. Mark, Val and the team know what they're doing and can be trusted to get on with it.
They know lots of local contacts and are happy to arrange any work that needs doing
I would have no problem recommending them
John · 15 October 2021 · Tower Estates Scarborough
Agent replied · 21 June 2024
Thank you John for taking to the time to leave a review. Its been a pleasure working for you over the years
★★★★★ 5/5
GoogleAbsolutely amazing letting agent - any problem is resolved within 24 hours. Excellent communication by all members of the team. Been renting with TE now for well over a year and cannot fault them. They are so dedicated and like it even better they are a family business
Jessica · 15 October 2021 · Tower Estates Scarborough
Agent replied · 21 June 2024
Thank you for your words Jessica, we always thrive to give tenants our best service and glad we can continue this level year on year
★★★★★ 5/5
GoogleA very good family run lettings agents who are prompt to deal with any quieries large or smallPositiveResponsiveness
ANTHONY · 27 August 2021 · Tower Estates Scarborough
Agent replied · 21 June 2024
Thank you for leaving a review Tony and you always know we are here to help
★★★★★ 5/5
GoogleTower Estates, letting agents, Scarborough are brilliant, I've been with them a year now, on the odd occasion something has needed doing, they respond quickly and efficiently and get some one out to sort it straight away. I would 100% recommend them to everyone.PositiveQuality, Professionalism, Value
Jennifer · 27 August 2021 · Tower Estates Scarborough
Agent replied · 21 June 2024
Thank you for taking time to leave us a review Jennifer and hope you continue to enjoy your stay with us
★★★★★ 5/5
GoogleRented a property with them for a couple of years now and had no problems, always friendly and always professional! If any job needs doing they're always quick to sort it out! Brilliant through lockdown too keeping everyone updated on opening hours/emergency contacts and nothing is too much trouble! Keep up the good work!! :)PositiveResponsiveness, Quality, Professionalism, Value
Kelly · 27 August 2021 · Tower Estates Scarborough
Agent replied · 21 June 2024
Thank you for taking your time to leave us a review
★★★★★ 5/5
GoogleRating only, no written review.
Mark · 22 June 2021 · Tower Estates Scarborough
Agent replied · 21 June 2024
Thank you for your review
★★★★★ 2/5
GoogleRating only, no written review.
Matt · 22 June 2021 · Tower Estates Scarborough
Agent replied · 21 June 2024
Hello Matt, could you please let us know which property you stayed with us in Scarborough or how we did not give you a good enough service? Feel free to reply to this or you can always email our office on: enquiries@towerestates.co.uk
★★★★★ 5/5
GoogleRating only, no written review.
Cosmin · 22 June 2021 · Tower Estates Scarborough
Agent replied · 21 June 2024
Thank you for taking your time to leave us a review
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
