Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotPart exchange @ Montbray Barnstaple
My partner and I did a part exchange on the Montbray site at Roundswell I can honestly say the guys on site have been fantastic helpful and polite nothing is to much trouble, we moved in almost 4 weeks ago and love our new home, Stacy the site manager has been extremely helpful and dealt with snags immediately. Denise and the sales team are always friendly and helpful and have kept us well informed. we first viewed our Linden home mid January 19, agreed on a part exchange on our old house and completed end of March 19. I just have 1 small complaint but its not with any of the team at Lindens its the New Homes Group that was used to do the part exchange I could never get hold of them and they were very slow to instruct relevant survey's that were required.
Sherry · 30 April 2019 · Together Homes Retford (Tiln Lane)
★★★★★ 5/5
TrustpilotHappy with my new Linden Home
I bought my Linden Home this year and am so grateful to the sales team and site staff who helped keep my purchase on the road in what was a very tight time frame. AJ in particular was amazing. My snag list was minor and everything was finished quickly. Having read some of the other reviews I couldn't comment about other Developments but unfortunately I have to agree that the customer service team who you get handed over to after your 14 day period is over are difficult to deal with and that was disappointing when every other Linden person I dealt with was a delight.
Nicola · 25 April 2019 · Together Homes Retford (Tiln Lane)
★★★★★ 5/5
TrustpilotWe’ve bought a house from Linden over a…
We’ve bought a house from Linden over a year ago and we couldn’t be happier. The whole proces of buying a house was smooth and easy. Great communication with sales office, they always professional and friendly .Site manager AJ is a superstar. We had few things that needed to be fixed, like trimming doors but those were done very quickly. Customer care is excellent!!!Anything, and I mean anything you need, they are always so happy to help,making things as comfortable an stressless as possible.Would definitely recommend LINDEN!!!
Marlena · 25 April 2019 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotBe warned... Do your research.
Good luck to anyone considering buying... You are not told of hidden costs... Ie if you want to sell YOUR home with a mortgage expect to pay £400+ to do so via first port maintenance company... Drains blocking twice in as many months, noise... They don't start til 8am...LIE!!! DON'T SAY YOU HAVEN'T BEEN WARNED... Do your research... Buy any older property with no maintenance links 👍
Mrs · 16 April 2019 · Together Homes Retford (Tiln Lane)
★★★★★ 5/5
TrustpilotWe’ve now exchanged on our Linden Home…
We’ve now exchanged on our Linden Home and so far so good, we part exchanged our old property at the market value. The house is due to be completed end of May and we where last week invited up to “meet the builder” The build team appeared knowledgable and was able to confidently answer each question we had. The sales team sent through all the window dimensions as promised. Every stage so far has been straight forward and easy. The house is coming along nicely. I’ll write another review once we have moved in.
Jon · 6 April 2019 · Together Homes Retford (Tiln Lane)
★★★★★ 5/5
TrustpilotReally easy to deal with and friendly…
Really easy to deal with and friendly from th offset - great for sorting out snags and often came out the next day. Highly recommended!
Sam · 2 April 2019 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Delighted to hear you received the service we hope to deliver to all of our customers. Thank you Sam - we appreciate your feedback. Emma
★★★★★ 1/5
TrustpilotWould Give 0 Stars If We Could
We purchased a home from Linden in 2018 within the Graylingwell Park Estate and have had terrible service from the day we put our reservation down continuing even now, six months after we move in. The whole experience we have received has really soured the excitement of buying your first property and to even make a complaint is near enough impossible. If we knew then what we know now, we would’ve gone elsewhere. It’s a shame they build luxury houses but can’t provide anything more than an appalling level of customer service.
Chanel · 27 March 2019 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotDangerously built houses
Dangerously built houses, non existstant customer service, No communication, money grabbing, it’s about time the government stepped in against this rouge trader. Worst company ever!!
Christopher · 12 March 2019 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotLinden - inept, immoral & cavalier...
Too many catastrophic trials and tribulations to list. If you want to know just how inept, immoral and cavalier a builder can be, check out the nomorejerrybuilt web pages. Ten years later they are hiding behind Statutory Limitations protection so I have no choice but to foot the £30,000 bill for repairs due to shoddy workmanship.
Joe · 11 March 2019 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotZero stars!!!!
Zero stars!!!!! Meadow View Cholsey!!!Over 140 defects!!! And still finding them.Sales team shocking.After care shocking full of promises and apologies but very little action and when they do the repairs are appalling.The house was not finished and having work done to it as we moved in. Hadn't been cleaned and carpets put down on top of building dirt. Don't expect the show home. More a show dump! We experienced water pouring though the ceiling, causing our nice new home to be cut to pieces. Mess and damage to flooring, kitchen sink and work tops.Most problems take four weeks to get rectified with poor organisation. They expect you to be in to there convenience forgetting most people work.Very unprofessional and under qualified throughout the company. "All I can do is apologise"! Well apologies don't fix problems, actions do.Buy at your own peril you have been warned people.
Zoe · 8 March 2019 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotBuy a freehold Linden Home at your…
Buy a freehold Linden Home at your peril particularly if there is a communal area for which you have to pay initially a modest service charge. Once the development is complete they will throw you to the wolves - literally. In all probability First Port management will be appointed and then the fun starts!!! Read all about First Port and it will open your eyes. Your freehold property will become almost unsalable after a few years with increasing service charges for unnecessary and questionable work. You have been warned!!
Aruna · 7 March 2019 · Together Homes Retford (Tiln Lane)
★★★★★ 5/5
TrustpilotA very surprised and happy customer
A very surprised and happy customerI moved into a Linden home in The Orchards last summer and was initially very cautious about moving into a new build, especially with all the "horror stories" but I have to say I was nothing but impressed with the service I received and the quality of the build. Obviously, a new house is going to have snags and issues but the way they were dealt with has been immaculate. The team here couldn't be more friendly or welcoming to our whole family.Mike and Beki have been great and Dave and Dom first class.
Edward · 5 March 2019 · Together Homes Retford (Tiln Lane)
★★★★★ 5/5
TrustpilotThe purchase process went very smoothly…
The purchase process went very smoothly without any hitches. The quality of the house on completion was excellent. Would definitely recommend.
Stuart · 4 March 2019 · Together Homes Retford (Tiln Lane)
★★★★★ 5/5
TrustpilotVery happy customers
We recently part exchanged our property for a 4 bed Tetbury at the Cleeve View development. Our experience of Linden has been nothing but positive and we absolutely love our new home. We were offered a fair price for our property and the conveyancing process was smooth and straight forward. The house was ready on time and we moved in in time for Christmas as promised. The quality of the build and finish exceeded our expectations and the tiny snags we found here and there were rectified quickly and efficiently. After doing two diy do up properties, it was a dream to move in to a place where everything was already perfect and we can focus on family life rather than renovations. The team at Cleeve view made everything so easy and have been so helpful from start to finish. We can’t praise them highly enough. The sales team were informed, helpful, friendly and so accommodating and the site team have been fab since we moved in. Nothing is too much trouble and although construction is still on going, every effort has been made to keep disruption to an absolute minimum. We could not be happier with our decision to buy our forever home from Linden.
Ellen · 28 February 2019 · Together Homes Retford (Tiln Lane)
★★★★★ 5/5
TrustpilotFantastic family home
Recently brought our beautiful family home from Linden - Cleeve View. Highly recommend them. Excellent service from start to finish with nothing too much trouble. House is stunning.
Chapman · 24 February 2019 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotShocking issues with this company
I live near a family who bought a brand new linden home only to find out they were on top of a sewage pumping station the smell was atrocious!!! Linden said they should have known that but hang on you built it and sold it to them!! Why didn’t they fess up and say that prior to the sale! Avoid these barrow boys before you end up losing money and sanity, kids and family.
Grace · 14 February 2019 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
Trustpilotconstruction workers are extremely loud
construction workers are extremely loud vulgar, cursing, shedding garbage under the shock windows.Quality shock don’t buy house from Linden
Marcin · 28 January 2019 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotIf I could give zero stars I would
I am a construction solicitor and have been in the industry over 9 years, Linden home Hawkswood Bicester development is by far, and without question evidence of how bad the construction industry can treat residential purchasers. It is so disappointing that a company can be so poor for itself and as an industry as a whole. I bought a new build home in 2013 from Barratts and the experience was easy and I was kept up to date the entire time. In 2018 I decided to move to Bicester. My partner and I agreed with Linden to do the part exchange, we came to a decent deal and it was agreed the house would be completed no later than September 2018. It was at piling / foundation stage at june 2018 and we resisted exchanging as knew in reality they would not be able to complete the entire in 12 weeks. They promised us it would be and assured us multiple times we would not need to remortgage If (worst case scenario) there was a delay. We are now February 2019 and still waiting. 3 mortgages applications later and still Linden ignore us, lie about completion dates and cancel appointments 30 minutes before we are due. There is no engagement or apology for the strain and stress they have put on our lives and I regret ever agreeing a deal with them. Avoid at all costs, there are good residential developers out there, sadly Linden is not one of them.
Sam · 28 January 2019 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotIf I could leave 0 stars I would.
If I could leave 0 stars I would.If nothing goes wrong with your home you will be fine-but any snagging at all and you are in big trouble. We have been living with a bad leak and no ceiling in our kitchen for 2 years and have a 15 month old. There is mold growing and linden will not get it sorted. It's constant dragging of feet. Please please don't buy from them. It's not worth it.
Amy · 24 January 2019 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotA completely untrustworthy company - avoid!
We reserved a new flat with them and used an Assisted Move scheme to buy it, selling our old flat (via New Homes Group, Linden's affiliate company) to finance the purchase. They mismanaged the Assisted Move sale (led our buyer to believe they will be able to complete earlier than allowed by the construction schedule), which caused it to fell through. Then, instead of working with us on finding another buyer, they cancelled our reservation without telling us about it! (On the phone they were promising to come back to us with "solutions".) We have incurred legal expenses which are all for nought because of their incompetence in handling our sale. On top of that, after cancelling our reservation they didn't refund our reservation fee. Don't trust their words and don't trust them with your money.Dealing with them is also unpleasant because of the fact that some of the employees (in St Clements site office) are simply rude: they talk over you and raise their voice at you, apparently thinking that this will convince you to accept their point of view even if they're in the wrong. Pathetic.
Roman · 20 January 2019 · Together Homes Retford (Tiln Lane)
★★★★★ 5/5
TrustpilotLinden Montbray development
My partner and I have brought a Linden home on the Montbray, Roundswell development. We moved in a few weeks ago on 14th December so can't comment on any long term snagging issues. However the customer service that we have received from both Denise on the sales team and Stacey from the site team has been brilliant. Both have gone out of their way to get the house ready for us and help our move to run smoothly. We're very pleased with our house and the service we've received. As mentioned by a previous reviewer, there was no WiFi or phone line when we moved in. The fibre-optic cables had been laid by Linden and the wait was due to BT being busy on the run up to Christmas, so they therefore hadn't gotten around to sending Openreach out to connect them. This is hardly surprising being that we were amongst the first people to move in on a brand new phase of the development and was rectified by BT within a few days. It was hardly an issue and didn't hinder us in any way
Sian · 6 January 2019 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotAppalling sales people
Unlike the other reviews on here my issues were not with the house itself but with the sales people. Patronising, unsympathetic and cold are how I would describe the sales people. You might be good at your job but you definitely are not a people person. Being rushed through a home demonstration when it’s the only chance to see the property before buying it is appalling. It definitely appears like linden homes (Roundswell) just want your money and will sweep you under the carpet once they’ve got it. How can you sell a house when it isn’t finished and you can’t say when a landline or broadband will be installed “ I’ve done all I can” is your reasoning. How are you meant to communicate to the outside world? I think it’s disgusting.
Hannah · 17 December 2018 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotAbsolutely disgusting company
Absolutely disgusting company, 5 days before we were due to part exchange our old house for a new one they backed out, avoid at all costs
Liam · 17 December 2018 · Together Homes Retford (Tiln Lane)
★★★★★ 1/5
TrustpilotWe moved in June to property in Truro…
We moved in June to property in Truro cornwall,we have contacted linden homes customer services so many times I’ve lost count , we have never signed are house of with them so here we are 5 months later still waiting are property has a problem with the gable end which has a gap between three to four inch between the sofet and wall , both house next to us are fine Further down the estate they have the same problem and one persons loft is full of flys , Trisha in customer has ever excuse in the book it’s getting boring I just want my house fixed .mr dormer
Charles · 27 November 2018 · Together Homes Retford (Tiln Lane)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
