Trusted Agent profile
★★★★★
173 reviews across 2 offices and 2 platforms
Strettons has two offices, in Leytonstone and London. Together they have 173 reviews on two platforms, rated 3.7 out of 5 overall.
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Strettons's two offices, most reviewed first. Each has its own page.
Showing 163 reviews on Google only. Show every review
5/5
GoogleThere is only one guaranteed level of service with Stretton's - EXCELLENT. In fact, I would go further. Jonathan Cuthbert is both a delight to work with, but also an incredible professional. 6 star rating form Duravit UK
Hi Martin, thank you so much for your review of Jon and our commercial agency team. We look forward to continue working with you.
1/5
GoogleVery disrespectful and unprofessional service. As soon as we made a second offer, the agent went on holiday, he didn’t give any holiday notice to us and didn’t tell us the other agent will take the listing. We had been waiting for his update and tried to contact him lots of time(phone call, text, email and voice message) but he ignored it. Meanwhile we found the property had been under offer on the website. When the agent came back to the work, he just texted us he was away over the week without wifi. No explanation, no apologies at all.
Hi 오선희 Thank you for taking the time to leave feedback. We understand our team contacted you to clarify where the miscommunication occurred. We hope to be able to make this right for you in the future.
1/5
GoogleI found Strettons very unprofessional when I put two properties on auction resulting in waste of a lot of money and time. The way they advertised the properties in the catalog was extremely unprofessional with poor quality of pictures and other contents. Despite of complaint the retake of pictures was not done and they were re-listed for a second auction without making any efforts to improve anything. I am surprised that no manager or a supervisor is there to ensure or review the quality of contents that can fetch good results. Their aim seem to be just to charge the fee and fill in the blanks without much efforts.
Thank you for leaving your feedback. We try our best to sell all properties listed at auction, and the best results come from properties priced correctly. We are sorry to hear you do not feel you received the service you wanted, and we will work to improve this in the future.
5/5
GoogleIf you are looking for a sympathetic and highly experienced and professional team, I would highly recommend Strettons, Micheal Mercer is outstanding..They really do push the boat out to try to ensure a satisfactory outcome for all parties. Couldn't recommend highly enough.
Thank you very much for your feedback - we appreciate the opportunity to work together and are delighted to hear about your positive experience with Michael!
5/5
GoogleThere is only one guaranteed level of service with Stretton's - EXCELLENT. In fact, I would go further. Jonathan Cuthbert is both a delight to work with, but also an incredible professional. 6 star rating form Duravit UK
1/5
GoogleRating only, no written review.
Hi Eimontas, unfortunately we're not sure what this is relation to but would like the opportunity to learn more about this feedback. We always want to provide a great experience for our clients. Could you please email contact@strettons.co.uk so we can get more details and hopefully resolve this for you? We hope to hear from you soon.
5/5
GoogleAlways dealt with Liam & Zita on a mutual client, both are really helpful and always on hand when needed!
Thank you Alice!
5/5
GoogleI've had a great experience from the very beginning. Zita in property management is one of the best. I regularly refer to anyone looking for a rental property.
Thank you for the great review and referrals, Natalie! We really appreciate this and hope to work with you again in the future.
1/5
Googleit was a very bad and upsetting experience knowing that they dont tell you the complete truth before auction as i was having a look on internet i found this property called 35 Dunraven Avenue LU1 1TP. and it was on auction for 1,85,000 pounds then i got some friends near that house when i asked them about that property they told me the truth that the property has been in dispute for past 10 years and strattons still havent agreed with owners to sell and and still fighting in courts . isnt it too early to sell it before even getting rights to do so? is it fair on me to buy the house and to go courts to get posession as also the property has tenants which was NEVER mentioned in advert that it was occupied. also the property is in very bad condition and its not fair to pay even a single penny for that.
Hi Paresh! I don’t know if you’re connected in some way to the person who successfully bid on this property at our May auction (although yours is not the name on the contract), but has, at the time of writing, not yet completed the purchase. However, I am delighted to confirm to you that Strettons were instructed to sell this property by the court appointed LPA Receivers. The LPA Receivers are unaware of any current “fighting in courts” (sic); so your suggestion that we did not have the right to offer the property for sale at the time of the auction, is not correct. Furthermore, the listing for this property, both on our website and in our printed catalogue, quite clearly stated that the property was “Occupied on unknown terms”; so for you to suggest that the tenancy was never mentioned is again, incorrect. Our auctioneer always goes to great lengths at the beginning of each auction to ensure that prospective bidders are absolutely sure that they know exactly what it is that they are bidding on; and if they don’t, then they shouldn’t bid. This is also detailed on our website and in the notices to prospective bidders in the catalogue. We'd be very happy to help answer any questions about this - please just give us a call.
5/5
GoogleRating only, no written review.
1/5
GoogleNot hood atall
We are unsure what this is relation to but would like the opportunity to learn more about this feedback. We always try to provide a great experience for our clients. Could you please email contact@strettons.co.uk so we can get more details and hopefully resolve this for you? We hope to hear from you soon.
1/5
GoogleStrettons tried to manage the sale of the flat I was living in. This is how I found out - one Saturday morning I woke up to loud banging noises. Thought it was one of my neighbours - but when I opened the curtain, Strettons had come by and nailed in a gigantic sign right outside my window. My landlord has paused the sale but the sign is still up. No notification of when it will come down or that it was being put up in the first place. Bad experience with viewings too. They will not treat you like a person with a life. Five different people called me in one week asking to make appointments for viewings, taking photos of the property, and inspections. When I set a time for viewings, I called to confirm on the day and was told that the person was not in that day - no one would have let me know and I would have stopped my work to go home for no reason. Strettons should try to see the tenants still living in the flats they're selling as people, and bring some respect and decency to the way they do their business.
Hi M Fanning, we'd really like to help by learning more about this and where your property is if you can please email contact@strettons.co.uk? We have spoken with all the relevant teams and none of them have record of this name, but our teams would only have one or two points of contact per property, so suspect it might be an external agent to ours. Either way, we'd like to help and hope to hear from you by email. All the best, Strettons.
5/5
GoogleBest agency ever! The London rental experience is extremely tough but Strettons, in particular Zita Mann, have been incredible. Zita has made sure that we always felt supported and heard. She's not only kind and lovely but truly professional and efficient. Can't recommend enough, can't thank Zita enough!
Thank you for this review, Mia! We hope you are enjoying your new home and to work together again in the future.
1/5
GoogleStrettons are totally unprofessional, I will not recommend it even to my worst enemy. I am considering legal action against them. I have dealt with them, as a receiver and I was paying rent monthly to the managing agent. As I was away for holidays, they hired a company to harass the current tenants living in the place, and asking them to give money to a different account. Two big guys were knocking the door and windows at 7am in the morning, and telling one of the ladies who was alone at home to pay today to a different bank account, or she will have to leave that night evicted. She got really scared even to leave the house again. This is not how a professional company does business, but more a Mafia business.
Hi Pedro, we’re sorry to hear this version of events on here, and as discussed, the 7am visit was a surprise to us too. As usual with the process, enquiry agents were instructed to visit the site as we had no details of occupiers. We are sorry to hear this wasn’t as smooth as hoped. We understand you are in communication with the team about your comments below and are working together in a cooperative manner. Please continue speaking with the team for anything further we can help with or email contact@strettons.co.uk if you wish.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Hi Over, we are unsure what this is relation to but would like the opportunity to learn more about this rating. We take great pride in providing a great experience for our clients. Could you please email contact@strettons.co.uk so we can get more details and hopefully resolve this for you? We hope to hear from you soon.
5/5
GoogleTop auctioneers.......Top class company
Thank you for the kind review, Richard! Our auction team and Strettons appreciate your feedback.
5/5
GoogleExtremely satisfied with the advice and guidance we received from Andrew and his team from the initial instruction through to exchange of contracts.
5/5
GoogleStrettons was recommended by my solicitor as I had a complex case with difficult freeholders and from start to finish Sam Harborne was brilliant the property sold before auction and he even got buyer to pay my solicitor costs and for the surveyor report 👍 👏 I highly recommend Sam at Strettons they done for me what my old solicitor gave up on due to very nasty freeholders who was using bullying tactics to Rob Me off my inheritance karma got to them very professional company thank you Sam Harborne 😀 👍
1/5
GoogleWe had a fire in our development in London which is managed by Strettons. How they have managed the entire situation since that incident is shambolic and careless. Would bot recommend them.
5/5
Googlewe have worked with Strettons on numerous occassions. They have been diligent, supportive and transparent in our dealings with them. They always look to achieve the best possible outcome in all cases for all parties.
5/5
GoogleSimply unbeatable service from Ram Bekir. I sought guidance from Ram re insurance of a block of four maisonettes versus insuring the maisonettes individually. Ram gave me his expert opinion fortified with sound reasons as to why block insurance is the correct practice. Henceforth, I am insuring my portfolio with Strettons and will be recommending to my friends and associates that they insure through Strettons If I could rate sisx stars, I would. Thanks a million. Ram. Yee art an expert, gentleman and a scholar. And there aren’t many left. :-) Amen. David Soanes
Thank you for taking the time to write such a nice review, David. We look forward to working with you. All the best, Strettons
5/5
GoogleAshley Wright has been amazing throughout a difficult commercial letting. I truly believe without his dogged determination and expertise we would still be waiting to complete. I look forward to a long working relationship with Ashley and Strettons.
Thank you, Jennifer. Ashley is delighted to see the deal complete and we look forward to working with you too.
5/5
GoogleI recently worked with Paul Joseph on a high value complex transaction involving multiple units all with tenants in situ. Paul was very proactive, professional, commercially astute and responsive throughout which ultimately led to a very successful outcome for the client. I would unreservedly recommend Paul to anyone who needs a receiver to act for them.
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Leytonstone has the most, with 138 reviews rated 3.7 out of 5, followed by London with 48.
The two Strettons offices, by town:
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