Stewart Milne Homes estate agents in Warton, Aberdeen, Hooton and 3 more

★★★★★ 5/5

Google

New residential area quality housing

John · 12 June 2022 · Stewart Milne Homes Aberdeen

★★★★★ 1/5

Trustpilot

Very poor finish of the house

Very poor finish of the house. Mastic as if someone puts the first time in his life... Leak from the toilet, visible tape, pop screw, crack and very poor decor finish etc. All work was suspended by the manager and should be resumed after 18 months but it never happened. Communicating with Stewart Milne is as gruesome as all the finishing touches to the house. Avoid Stewart Milne they are only nice before buying a house.

Adam · 31 May 2022 · Stewart Milne Homes Warton

★★★★★ 1/5

Trustpilot

Customer service is awful

Customer service is awful. Phoned and emailed for weeks without any replies. Phoned me all the time when they were trying to sell house to me but now they have my money they don’t care. Would advise everyone to steer clear.

Jamie · 8 May 2022 · Stewart Milne Homes Warton

★★★★★ 1/5

Trustpilot

Absolute joke of a company

Absolute joke of a company, we’ve had nothing but issues with the poor workmanship of the property. We’ve bought a house in East Linton on the “orchard estate” garden wasn’t finished when we moved in and took several months to rectify, taps plumbed wrongly, leaking radiators in all rooms, boundaries not to plan (which where shown at meetings and plans submitted to council) and are also on website plan, poor finish on internals, electrics connected wrongly, the list is endless. We’re still waiting on snagging 11 months after pointing some of these out. Emails are often ignored and we’re currently sending at least 1 email every week chasing them up with no response for several weeks. I would not recommend Stewart Milne and every person I have spoken to on the estate has had a similar experience if not worse. Ridiculous way to treat your customers, but I don’t think they care once they’ve got your money.

Stephen · 7 May 2022 · Stewart Milne Homes Warton

★★★★★ 4/5

Trustpilot

Bayley Croft development

Bayley Croft development. Amazing sales Michelle was great gave us all information that I requested and could not have been more helpful she’s an asset to the company. Overall the site is great location. Sadly I had a flood 4 months in due to a manufacturing faulty part but can’t fault SM they came in redecorated replaced all the carpet and any other damaged items. Sad thins is 1 year and 10 months in still not finished the snag list. Very close to done but not this is really frustrating. A year ago the grounds looked great but now not so much the grass is not cut well missing loads weeds and thistles growing everywhere and when the grass is now cut all the cuttings are left behind.and all over the pavement they don’t do anything like they used to. Today they have cut the grass and bottomed out the cutting bed causing mud patch’s with no grass. Think I’d buy a tractor and do the development my self and cut the service charge is so a better job.

James · 6 May 2022 · Stewart Milne Homes Warton

★★★★★ 1/5

Trustpilot

Quality is non existent

Quality is non existent, safety, basic water testing and inspections before handover are non existent. Evasive customer care who deliberately ignore nearly every plea you make for them to fix substandard workmanship that is raised on your first remedial list. Sales sell you the dream and the dagger slides in your back after you pay your money. Everything falls on deaf ears and you are left to pick up the pieces of a hollow promise of a good home at least meeting NHBC standards. Avoid Stewart Milne and look elsewhere, persimmon do a more robust product than this mob and that is a fact.

Danny · 4 May 2022 · Stewart Milne Homes Warton

★★★★★ 5/5

Google

Rating only, no written review.

James · 15 April 2022 · Stewart Milne Homes Hooton

★★★★★ 5/5

Google

Going be a nice area to live when finished

Daniel · 15 April 2022 · Stewart Milne Homes Hooton

★★★★★ 4/5

Google

Modern houses so I think it looks quite nice

Lincoln · 15 April 2022 · Stewart Milne Homes Hooton

★★★★★ 1/5

Trustpilot

BRACKENHILL- POOR CUSTOMER SERVICE

Awful service at Brackenhill Estate Hamilton. Snagging list still not completed. Complaints being kicked into the long grass or ignored. Be very aware of reporting anything to site manager and or Sales team verbally. I would record your conversations, as, they, in our case were not logged of officially acknowledged when discussed as we accepted the keys (major issues with doors and windows, highlighted by Site manager on entry date). They promised the world and quoted, quite ironically, that they are hoping to be a five star builder, going on to state they getting phase 2 right as they didn't get phase 1 right!! Then, within weeks of you moving in and no repairs being carried out, they transfer you over to their Customer Services who delay, delay delay and bat back emails and you get nowhere. We have been quoted 7 day timelines for snagging to be reported, yet they cannot meet their own promised timelines or booked in appointments. The time spent chasing these issues is disgraceful..... We have had Faulty heating which dragged our for over a month before it was fixed( during winter), Issues with the flooring, window ledges and windows, front garden left partially planted with promises made by the sales team, site manager this would be fixed immediately (In August) I am now deafened by the silence regarding the Front Garden as no-one will take responsibility for rectifying it. Damaged kitchen, only partially fixed..... still waiting Ongoing extensive issues with windows and doors that have been reported and not fixed. Faults reported to Site manager in August alongside subsequent other issues over the last 6 months, including emergency locksmiths/ joiners having to attend house to keep us secure and safe unfortunately causing further damage! Customer Services are now refusing to even send an inspector out to look at the windows and doors that we have issues with,possibly a manufacturing issue and upstairs windows that do not open! We have had a Customer Service Administrator make this decision through emails without her setting foot in the house? Yes this is the level of service we have received, quite unbelievable. At no point did the Customer Service person inform me of her Double glazing / joinery/ locksmith training, so naturally I am not accepting this response We were told.........After moving in to an almost £300 thousand pound house just over 6 months ago, that our door and windows DO NOT HAVE ANY WARRANTY! I still have warranty on new windows that I put in my previous house from a local builder over 18 months ago, yet Stewart Milne will not even send out a glazier to fix our issues at Brackenhill on a 6 month old house? How can this be right? The response received from STEWART MILNE CUSTOMER SERVICE DEPARTMENT. We will not be sending out anyone as you did not report the window issues within 7 days. ( We did, but verbally to the site manager) . Brand new house and the guarantee on the windows only last 7 DAYS. UNBELIEVABLE and illegal! Please be aware of this. We are now having to employ an independent snagging specialist, and seek legal advice. They do not honour the Builders code of conduct with supplying you with emails / numbers of manager to escalate complaints. You constantly feel that you are being ignored in the hope that you will eventually give up! They are apparently very busy just now. If you have committed to buy, please be on your guard. Record conversations in writing if need be and ensure your sales team go over 7 days notice for windows and doors and get them checked by an independent specialist forensically or you will be in for a terrible time getting this company to fix anything. I am aware of other residents on the estate with window issues within the 2 years getting these addressed, so to add insult to injury there seems to be a, "he who shouts the loudest" method of dealing with issues going on. What a way to treat customers? You are made out to be a liar and an inconvenience for raising issues. I have lost count of the times I have waited in for work men that have not shown up. Their customer service is an utter shambles. Disgusted with their service and intend on sharing this information as far and wide as I can until the customer Service team address the snagging list. Visit Trading Standards for advice-highly recommend, They will offer legal advice as will Citizens Advice I would love a response from Stewart Milne Customer Management and Resolution department. I am happy for them to visit our house, with the site manager who made promises that are now not being honoured to be present as we go over our snagging list too. I will be continuing to seek independent advice as to how to escalate this further. Stewart Milne, raise your game, disgraceful way to treat customers, resulting them having to consult lawyers.

K3let · 2 April 2022 · Stewart Milne Homes Warton

★★★★★ 2/5

Google

Rating only, no written review.

GoSia · 28 March 2022 · Stewart Milne Homes Stonehaven

★★★★★ 5/5

Google

Really happy with our new home and the development. Only been here a few months so it’s early days but we love it. Quiet, peaceful location and enjoyable 30 minute walk to the harbour. Plenty of buses around if you don’t drive / can’t walk. Train station isn’t far either. Wonderful commuting options. Another thing we really like is the thought in the design of the development. House styles vary and it looks so lovely and interesting; much better to us than estates where houses all look the same. There are so many nice people around too and lovely walks from the development towards the river, or into woods, as well as the walks into the centre of town and harbour. Our home has been finished to a high standard with attention to detail, and any snagging we’ve had so far has been dealt with quickly and professionally. The sales staff (Claire) and the site manager (Ben) who we dealt with are professional, and so helpful. Overall we have had a very good experience. We had some little hiccups in the buying process as we had to wait quite a while to see the detailed ground plans for our plot. We were happy to proceed once seen and there were no problems with them. We are retired so we wanted to get it right. At this point in our life the intention is to buy a house that we hope will be our last. Well we shouldn’t have worried as we are delighted with and proud of our new home, and so glad we bought it.

Tricia · 28 March 2022 · Stewart Milne Homes Stonehaven

★★★★★ 5/5

Google

Love to have one of these House's

Gordon · 25 March 2022 · Stewart Milne Homes Warton

★★★★★ 1/5

Trustpilot

Shocking overall experience all they…

Shocking overall experience all they want is your money once they have that they don’t care one bit. Customer service is pointless, attitude of company is all about profit not one bit of consideration for their customers, anyone considering a new build home may wish to carefully consider alternative builders.

Ade153 · 23 March 2022 · Stewart Milne Homes Warton

★★★★★ 1/5

Trustpilot

Avoid Stewart Milne Homes!

Very · 11 March 2022 · Stewart Milne Homes Warton

★★★★★ 1/5

Trustpilot

Further to my review of 24th January…

Further to my review of 24th January 2022 after last nights storm, 4 tiles blown away from the roof, clear daylight into the attic, this a TWO YEAR OLD BUILD and a worse storm on the way tomorrow. Could have been caused by a fault on the eaves

Jennifer · 17 February 2022 · Stewart Milne Homes Warton

★★★★★ 1/5

Trustpilot

I again have had to raise this on Trust…

I again have had to raise this on Trust Pilot as I am now currently trapped in the building as the front door is closed and is not opening via entry system exit button or the safety lock which is there so as nobody gets trapped in the building is not turning. I have tried to contact the Site Manager and customer service but no response.

Maureen · 7 December 2021 · Stewart Milne Homes Warton

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️

I couldn’t be happier with our beautiful new house. Stewart Milne as a whole company are incredible and we cannot thank them enough. Our house is built to such a high quality standard with minor snagging which is to be expected with any new build. The attention to detail and thorough care taken by sales, builders and every member of the company we dealt with throughout the journey has been exceptional. Especially given these times with the pandemic. We cannot recommend them highly enough! We have numerous messages from friends/family asking who built our house.

Nicole · 19 November 2021 · Stewart Milne Homes Warton

★★★★★ 5/5

Trustpilot

Stewart Milne new build

Bought our house from Stewart Milne Homes recently and have had a great experience. Great sized rooms, finish is to a high standard and all staff we met and communicated with were really helpful and nothing was ever an issue. We had very minor snagging works when we moved in and these were fixed in a timely manner. We love our home, and what makes it even better is the amazing landscaping and street scene created on the development.

Nicholas · 11 November 2021 · Stewart Milne Homes Warton

★★★★★ 5/5

Trustpilot

Excellent service & quality

We have had an excellent experience buying our new home, from the sales process right through to the house itself. The quality of build and finish is really impressive and the development itself well-presented. All the staff we have encountered have been friendly, helpful and professional. Would highly recommend.

LM · 3 November 2021 · Stewart Milne Homes Warton

★★★★★ 1/5

Trustpilot

AVOID AVOID!!

AVOID AVOID!!! After 12 years building is falling into pieces constant bursted pipes and mold. CHEAP windows and thin walls. Better go for a second hand house .

Dariana · 24 September 2021 · Stewart Milne Homes Warton

★★★★★ 1/5

Trustpilot

BUYER BEWARE

BUYER BEWARE. I had a written agreement with these people to buy a property with 5% contribution to deposit with lawn and fencing included. After a 100 mile round trip to visit the sales office and make a reservation I was told by their representative that the management had changed their mind about their offers,and renaged on what they had put in writing to me.

Malcolm · 15 September 2021 · Stewart Milne Homes Warton

★★★★★ 1/5

Trustpilot

Avoid at all costs!

From the day our house was signed over to us with a massive gas leak, Stewart Milne have been totally useless! Zero customer care after signed contract. Will lie through their teeth to get the sale but ignore you straight after. Over two years in and only just getting things from 7 day snagging list done after constant emails/calls/NHBC involvement (to a very poor standard). Original snagging list was signed off behind our backs by site manager! Kitchen ceiling has collapsed 3 times due to faulty plumbing, garden drainage so poor that half the garden is a permanent pond, windows in kids rooms missing safety catches, foundation of kitchen floor so uneven you cut your feet walking on it, no cold water plumbed into main shower scalding my little boy plus hundreds and hundreds of decorative snags...Avoid Stewart Milne and save yourself years of stress and wasted time!

N.B · 23 July 2021 · Stewart Milne Homes Warton

★★★★★ 1/5

Trustpilot

PLEASE DO YOUR RESEARCH BEFORE…

PLEASE DO YOUR RESEARCH BEFORE ENTERTAINING ANYTHING TO DO WITH THIS SO CALLED COMPANY.. STEWART MILNE LOVES TO FILL HIS POCKETS WHILE OTHERS HAVE TO FACE THE CONSEQUENCES OF HIS CRAP COMPANY . WORST HOMEBUILDERS IN THE UK. IVE HEARD ALOT OF TALK OF THE SOURCING OF THE CHEAP MATERIALS TO BUILD THE HOUSES AND THATS WHY SO MANY PROBLEMS KEEP ARISING. NOT A TRUSTED COMPANY . WANT TO LIVE IN A POOR QUALITY BOX ? WANT TO FILL THE POCKETS OF A EXTREMELY GREEDY OLD MAN? WANT TO HAVE ISSUE AFTER ISSUE IN A NEW BUILD HOME ? WELL THIS IS THE RIGHT PLACE FOR YOU. I CANT EMPHASISE ENOUGH AND WARN BUYERS TO STAY AWAY OTHER WISE YOU ARE IN FOR A REAL MESS. ABSOLUTE SHAMBLES OF A ‘ COMPANY’

Sandy · 15 July 2021 · Stewart Milne Homes Warton