4/5
GoogleRating only, no written review.
Trusted Agent profile
Stephenson Browne estate agents in Alsager, Newcastle Under Lyme, Congleton and 1 more
★★★★★
574 reviews across 5 offices and 3 platforms
Stephenson Browne has five offices, in Alsager, Newcastle Under Lyme, Congleton (two offices) and CREWE. Together they have 574 reviews on three platforms, rated 4.6 out of 5 overall.
518
Reviews on Google
All 5 offices
25
Reviews on Facebook
All 5 offices
31
Reviews on Trustpilot
Business-wide
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Stephenson Browne's five offices, most reviewed first. Each has its own page.
- Stephenson Browne Alsager13 Crewe Road, ST7 2EW264 reviews · 235 on Google (4.7)2 in the last 90 days
- Stephenson Browne Newcastle Under Lyme56 Merrial Street, ST5 2AW259 reviews · 206 on Google (4.8)10 in the last 90 days
- Stephenson Browne Congleton21 High Street, Congleton, CW12 1BH, CW12 1BH70 reviews · 40 on Google (5.0)5 in the last 90 days
- Stephenson Browne Congleton (21 High Street)21 High Street, CW12 1BJ67 reviews · 38 on Google (5.0)2 in the last 90 days
- Stephenson Browne Crewe Ltd Crewe Lettings232 Nantwich Road, CW2 6BP30 reviews · 0 on Google2 in the last 90 days
Awards
Industry awards
Stephenson Browne is among the ESTAS 2026 winners.
- SilverESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
- WinnerESTAS 2026: Best Local Letting Agency Group by Region, West Midlands
ESTAS 2026: 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode across five branches.
- BronzeESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Alsager
- Best in PostcodeESTAS Best in Postcode 2026: ST7, Sales & Lettings (Landlords & Tenants)Alsager
- GoldESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Newcastle Under Lyme
- BronzeESTAS 2026: Lettings (Landlords), West Midlands (Shrops, Staffs)Newcastle Under Lyme
- Best in CountyESTAS 2026: Staffordshire, Lettings (Landlords & Tenants)Newcastle Under Lyme
- Best in PostcodeESTAS Best in Postcode 2026: ST5, Sales & Lettings (Landlords & Tenants)Newcastle Under Lyme
- Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton
- Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton (21 High Street)
- SilverESTAS 2026: Lettings (Tenants), North West (South)CREWE
- BronzeESTAS 2026: Lettings (Landlords), North West (South)CREWE
- Best in CountyESTAS 2026: Cheshire, Lettings (Landlords & Tenants)CREWE
- Best in PostcodeESTAS Best in Postcode 2026: CW2, Sales & Lettings (Landlords & Tenants)CREWE
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Latest reviews from every Stephenson Browne office
Newest first, from every platform, with the office each review is about. First names only.
Google4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleGreat Company - Cannot help but recommend - Fantastic team! - Treated like family - Best in the area - Well done and Thank you!
5/5
GoogleWith reasonable notice, we asked three agents in Alsager to meet us on a Saturday afternoon to discuss the marketing of my late mother in law’s bungalow. One agent could not find anyone to attend so we discounted them. The other two turned up and their representatives were both impressive. One suggested a price £35k higher than the other. We knew nothing of the Alsager property market so we went for the higher price. We then wasted 17 weeks during which we had maybe 10 viewings and not even the hint of a single offer. We learned a lot about the Alsager property market. In week 18 we turned to Stephenson Browne who had suggested the lower price. Brittany Stokoe looked for a buyer, she was resourceful and her enthusiasm never waned. When she found the deal, Margret Caddy stepped in and refused to let the lawyers create the communication chasm that some lawyers seem to covet. She responded instantly to queries and problems and used immense initiative to close the deal. Brittany and Margret were supported by others and together they did a great job for us.
5/5
GoogleA great service from Tracy, Margret and the team. Very professional and happy to go above and beyond as I was not living locally during the time of the sale. Honest and frank about pricing, a good number of viewings which led to a quick offer and then very good at communicating and chasing things during the sales process. Also very good at problem solving during the inevitable stresses that go with selling a house. I would recommend them highly.
5/5
GoogleAn excellent and professional service. Having used Stephenson Browne for a previous sale we were pleased that they were the agent used during our recent purchase. Margret, Brittany and the team were both professional and kept us fully informed throughout the buying process, quickly resolving any issues. An excellent service and would recommend without hesitation
5/5
GoogleRating only, no written review.
5/5
GoogleBrilliant service and very helpful
5/5
GoogleIncredibly helpful and would highly recommend
5/5
GoogleVery helpful and got things done very quickly. Great service.
5/5
GoogleSold my house with a minimum of fuss and an excellent price. Professional staff who kept ke up to date as things progressed. Highly recommended.
5/5
GoogleWe have left two other Newcastle agents in despair, but we are now beginning our fourth letting with Stephenson Browne. Alex is unfailingly courteous, friendly, helpful, efficient and a pleasure to deal with. Long may he reign at Stephenson Browne.
5/5
GoogleHad a very smooth and welcoming service to move into my let property. The team has dealt with all my questions immediately and satisfactorily. It was truly a pleasure to have gone through this process with this team. They were all very kind and helpful. Highly recommended. 5 stars
5/5
GoogleCan't praise Jade and her team enough, we had excellent service with the sale of our house and the puchase of our new home. Nothing was too much trouble, and they went above and beyond when we hit a snag, ensuring everything kept moving. Would highly recommend them to anyone.
5/5
GoogleBest estate agent I've ever had the pleasure of dealing with...? Without a doubt, this team is the best and I very much doubt you will find a more professional, welcoming and efficient team in the UK. I saw my dream house online and without the hard work and dedication from Jade and Pam I would not be in my new house now.
5/5
GoogleExcellent experience with renting a property. Smooth process of rental straight from my country before entering UK. I was really impressed that I could make all things ready so that I could move in straight from Airport after entering the country. They really helped me with first home in UK. Really loved the property as well and would always be happy to come back to their property if possible.
5/5
GoogleWhat do you typically expect an estate agent's role? A negotiator between landlord and tenant? Though same is not true because when I heard negative experiences from my friends, I was bit careful. However, my experience with Stephenson Brown (Newcastle) was absolutely positive and different from what I have been hearing. Staff was extremely helpful at most of the occasions, from check-in to check-out. They were considerate of the tenants requirements and provided timely response/action. So, I would definitely say, nice property along with responsive estate agency can make your living experience better and stress-free. So, consider agency while you are selecting or choosing a property to rent. Thanks
5/5
GoogleJade and her team were fantastic throughout the sale of our property. They had plenty of viewings for us and manged to sell the property in around 3 weeks. Amazing work and we will certainly use them again if we decide to move. We've used, and dealt with, other providers in the area but none of them compare to Stephenson Browne for customer service and quality. Best in the area bar none.
4/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
4/5
GoogleI recommend
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Stephenson Browne
Which Stephenson Browne office has the most reviews?
Alsager has the most, with 264 reviews rated 4.4 out of 5, followed by Newcastle Under Lyme with 259.
Where are the Stephenson Browne offices?
The five Stephenson Browne offices, by town:
- Alsager: 13 Crewe Road, Alsager, ST7 2EW
- Congleton: 21 High Street, Congleton, CW12 1BH, CW12 1BH
- Congleton (21 High Street): 21 High Street, Congleton, CW12 1BJ
- CREWE: 232 Nantwich Road, CREWE, CW2 6BP
- Newcastle Under Lyme: 56 Merrial Street, Newcastle Under Lyme, ST5 2AW
Has Stephenson Browne won any awards?
Yes. At the ESTAS 2026 awards the group won Silver for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in West Midlands, and its branches won 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode awards.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
