5/5
fabulous service from great staff!
Trusted Agent profile
★★★★★
574 reviews across 5 offices and 3 platforms
Stephenson Browne has five offices, in Alsager, Newcastle Under Lyme, Congleton (two offices) and CREWE. Together they have 574 reviews on three platforms, rated 4.6 out of 5 overall.
518
Reviews on Google
All 5 offices
25
Reviews on Facebook
All 5 offices
31
Reviews on Trustpilot
Business-wide
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Stephenson Browne's five offices, most reviewed first. Each has its own page.
Stephenson Browne is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode across five branches.
Source: The ESTAS 2026 winners, as published.
Stephenson Browne and its branches won awards at The British Property Awards in four years, most recently 2025.
British Property Awards winners in four years, the group and its branches: 2025, 2024, 2023, 2022.
2025 2 Gold The British Property Awards 2025 winners
2024 2 Gold across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 3 Gold and 1 Silver across three branches The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
fabulous service from great staff!
4/5
Thank you for enabling the smooth sale of our property. At all times you delivered a highly professional service and guided the sale process to a very satisfactory conclusion. We would certainly recommend you
5/5
Excellent communication throughout the whole of the process of the house sale. Would have no hesitation in recommending Stephenson Browne to anyone who is buying or selling property.
5/5
This is the 2nd time I have used Stevenson Browne, both to buy & sell property. II cannot praise them highly enough, there are no hidden extras, they held my hand all throughout the process answering and returning my calls promptly and keeping me up to date each week. It helps that they have local knowledge, I used to live in a small community in Audley and I believe they have been involved in the sale and purchase of nearly all the properties there, which has proved invaluable to my recent buyers..
5/5
I initially got an offer on my house within 2 days through Stephenson Browne, which unfortunately fell through. A few months later I got another offer but there followed a long and arduous conveyancing process. However I found the staff at Stephenson Browne enormously supportive, esp Margret who liaised with buyers, solictors and builders on my behalf and alleviated so much of the stress and confusion for me following a personal bereavement. They were professional, caring, non judgemental and I would highly recommend their services.
5/5
Good Company....... Although my house was sold within weeks of it being put on the market it had its very difficult and stressful moments right up until completion day. A big thank you must go to Margret who handled any issues with other parties, big or small, promptly and efficiently, and also kept me updated frequently, nothing was to much trouble for her. I would not hesitate to recommend Stephenson Browne to others.
5/5
Very professional and courteous people to deal with. Alex could not be more helpful. Does what he says he is going to do and when he is going to do it. You will not deal with a more well mannered, punctual, and likeable person.
Thank you for taking the time to send a review Mr Peper. Very nice to hear that you were so impressed.
5/5
Thank you to all the staff at Newcastle for helping us successfully through this most stressful experience, especially Jade, Naomi and Gaynor. Your expertise, patience and kindness has been invaluable in securing us our sale.
Thanks very much for your kind review.
5/5
Selling your house for the first time can be a strange thing, you always hear good and bad things about estate agents and who on earth do you pick? The team at Stephenson Browne are amazing, i could not reccommend them enough.
5/5
Having rented for awhile I have to say only one other firm aside from Stephenson and Browne in 9yrs have exceeded expectations Alex and Jenny are approachable, friendly, conscientious and genuinely care about the tenants under their purview. Highly recommend
Thanks for taking the time to send a review Mr Hall.
5/5
I was tenant with Stephenson Browne for 1.5 years and in that time I had a really good experience. Alex and his team were more than helpful to assist with any issue. As I was new to the country it was really great to know that there was always someone I could call for any query I had. I really recommend Stephenson Browne.
5/5
The lettings team at Stephenson Browne have been amazing over the last 2 years. No issue has been too big or small to be dealt with. I would HIGHLY recommend them if you need a rental property. Thanks for looking after me so well!
5/5
I have been a tenant for Stephenson Browne for the last 3-4 years and I have to say they are probably the most professional Agents I have had the pleasure to deal with. Nothing has been too much for Alex and his team. They have been extremely helpfull and fair over the time we have been with them. Having rented properties for the most part of 20 odd years I can say they know what they are doing and their customer service is phenominal. I would recommend them hands down. It has been a absolute pleasure knowing Alex beceause he understands the needs of his tenants. Not only that he makes himself available to speak one on one with his tenant's should the need arise.
5/5
We would like to thank everyone at Stephenson Browne in Newcastle under Lyme for their excellent service. We dealt with the rental side of the business, as tenants, everything was dealt with efficiently and courteously. We can confidently recommend Stephenson Browne. Thank you for your friendliness and care.
5/5
Would highly recommend, they have always had my best interest at heart as a tenant. I would not want to be with any other estate agent. I have rented two beautiful homes from Stephenson Browne. Alex and his team have been very accommodating and professional.
5/5
This review is long overdue as my computer skills were not up to it. The team who secured the sale of our house were good listeners & gave honest, useful advice at every stage. Two other agencies failed to find sufficient qualified buyers but Stephenson Browne were successful and we are now reaping the benefits of downsizing. Can't thank them enough.
5/5
We have been tenants for years and have dealt with various letting agencies. The experience we had with Stephenson Browne, Newcastle Branch was stress free considering looking for a property is stressful in itself. During the process we were supported from the beginning till the end by Caroline Jones (who we must say is fantastic at her job) and Oliver, despite being new in his job showed great professionalism. The fees were not extortionate compared to other letting agents. Even after now, having been in the property for 2 months, they remained helpful and accommodating every time we have queries or need support in our property. We strongly recommend Stephenson Browne lettings to anyone looking for property. Definitely the most supportive letting agent we had so far! Mark and Nadine
5/5
We were tenants with Stephenson Browne for 2 years and in that time we received nothing less than a top quality service. Alex and the team always went above and beyond for us, Alex even giving us some much needed advice regarding mortgages when it came for us to buy our own house. There was no problem too small, and always a prompt resolution. Highly recommended
Many thanks for the review. Glad that you were so happy.
5/5
We recently sold our house with Stephenson Browne at Newcastle-under-Lyme and received excellent service throughout. We found the whole team to be friendly, helpful and professional. They were always there to answer our many queries and kept us informed at every stage of selling our house which we much appreciated. Selling your house can be a stressful experience but they made the whole process a smooth one for us. We would highly recommend Stephenson Browne to anyone wishing to sell a property in the area. Many thanks to Jade and her team for all the help and advice we received.
5/5
I found Stephenson Browne very helpful with the sale of my property. Informed regularly during the sale...
5/5
This is the 3rd time we have had dealing with Stephenson Browne and they were fantastic again! Even though our chain kept dragging, Margret Caddy was went above and beyond trying to find out what was going on. Her weekly calls and emails meant that we always knew what was happening. Can’t fault them in any way and would definitely recommend
5/5
Rating only, no written review.
4/5
Deliver a good and flexible service.
5/5
great staff always there at a phone call this company will go that extra mile and did for us thank you so much from us all
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Alsager has the most, with 264 reviews rated 4.4 out of 5, followed by Newcastle Under Lyme with 259.
The five Stephenson Browne offices, by town:
Yes. At the ESTAS 2026 awards the group won Silver for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in West Midlands, and its branches won 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode awards. The group and its branches have also won 9 other industry awards since 2022.