Trusted Agent profile

Stephenson Browne estate agents in Alsager, Newcastle Under Lyme, Congleton and 1 more

4.6

★★★★★ Excellent

574 reviews across 5 offices and 3 platforms

Stephenson Browne has five offices, in Alsager, Newcastle Under Lyme, Congleton (two offices) and CREWE. Together they have 574 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.8 / 5

518

Reviews on Google

All 5 offices

Facebook logo

5.0 / 5

25

Reviews on Facebook

All 5 offices

Trustpilot logo

31

Reviews on Trustpilot

Business-wide

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Our offices

Stephenson Browne's five offices, most reviewed first. Each has its own page.

Awards

ESTAS

Industry awards

Stephenson Browne is among the ESTAS 2026 winners.

  • SilverESTAS 2026: Best Local Group (2-5 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, West Midlands

ESTAS 2026: 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode across five branches.

  • BronzeESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Alsager
  • Best in PostcodeESTAS Best in Postcode 2026: ST7, Sales & Lettings (Landlords & Tenants)Alsager
  • GoldESTAS 2026: Lettings (Tenants), West Midlands (Shrops, Staffs)Newcastle Under Lyme
  • BronzeESTAS 2026: Lettings (Landlords), West Midlands (Shrops, Staffs)Newcastle Under Lyme
  • Best in CountyESTAS 2026: Staffordshire, Lettings (Landlords & Tenants)Newcastle Under Lyme
  • Best in PostcodeESTAS Best in Postcode 2026: ST5, Sales & Lettings (Landlords & Tenants)Newcastle Under Lyme
  • Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton
  • Best in PostcodeESTAS Best in Postcode 2026: CW12, Sales & Lettings (Landlords)Congleton (21 High Street)
  • SilverESTAS 2026: Lettings (Tenants), North West (South)CREWE
  • BronzeESTAS 2026: Lettings (Landlords), North West (South)CREWE
  • Best in CountyESTAS 2026: Cheshire, Lettings (Landlords & Tenants)CREWE
  • Best in PostcodeESTAS Best in Postcode 2026: CW2, Sales & Lettings (Landlords & Tenants)CREWE

Source: The ESTAS 2026 winners, as published.

The British Property Awards

Stephenson Browne and its branches won awards at The British Property Awards in four years, most recently 2025.

British Property Awards winners in four years, the group and its branches: 2025, 2024, 2023, 2022.

British Property Awards by year, 2025 to 2022

Source: The British Property Awards winners lists, as published, linked by year.

Latest reviews from every Stephenson Browne office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Google

Thank you for enabling the smooth sale of our property. At all times you delivered a highly professional service and guided the sale process to a very satisfactory conclusion. We would certainly recommend you

Patrick · 27 August 2019 · Stephenson Browne Alsager

5/5

Google

Excellent communication throughout the whole of the process of the house sale. Would have no hesitation in recommending Stephenson Browne to anyone who is buying or selling property.

Eddie · 27 August 2019 · Stephenson Browne Alsager

5/5

Google

This is the 2nd time I have used Stevenson Browne, both to buy & sell property. II cannot praise them highly enough, there are no hidden extras, they held my hand all throughout the process answering and returning my calls promptly and keeping me up to date each week. It helps that they have local knowledge, I used to live in a small community in Audley and I believe they have been involved in the sale and purchase of nearly all the properties there, which has proved invaluable to my recent buyers..

Maggie · 27 August 2019 · Stephenson Browne Alsager

5/5

Google

I initially got an offer on my house within 2 days through Stephenson Browne, which unfortunately fell through. A few months later I got another offer but there followed a long and arduous conveyancing process. However I found the staff at Stephenson Browne enormously supportive, esp Margret who liaised with buyers, solictors and builders on my behalf and alleviated so much of the stress and confusion for me following a personal bereavement. They were professional, caring, non judgemental and I would highly recommend their services.

Bitless · 27 August 2019 · Stephenson Browne Alsager

5/5

Google

Good Company....... Although my house was sold within weeks of it being put on the market it had its very difficult and stressful moments right up until completion day. A big thank you must go to Margret who handled any issues with other parties, big or small, promptly and efficiently, and also kept me updated frequently, nothing was to much trouble for her. I would not hesitate to recommend Stephenson Browne to others.

Carole-Margret · 27 August 2019 · Stephenson Browne Alsager

5/5

Google

Very professional and courteous people to deal with. Alex could not be more helpful. Does what he says he is going to do and when he is going to do it. You will not deal with a more well mannered, punctual, and likeable person.

Colin · 23 June 2019 · Stephenson Browne Newcastle Under Lyme

Agent replied · 21 June 2024

Thank you for taking the time to send a review Mr Peper. Very nice to hear that you were so impressed.

5/5

Google

Thank you to all the staff at Newcastle for helping us successfully through this most stressful experience, especially Jade, Naomi and Gaynor. Your expertise, patience and kindness has been invaluable in securing us our sale.

Vicky · 23 June 2019 · Stephenson Browne Newcastle Under Lyme

Agent replied · 21 June 2024

Thanks very much for your kind review.

5/5

Google

Selling your house for the first time can be a strange thing, you always hear good and bad things about estate agents and who on earth do you pick? The team at Stephenson Browne are amazing, i could not reccommend them enough.

Joe · 23 June 2019 · Stephenson Browne Newcastle Under Lyme

5/5

Google

Having rented for awhile I have to say only one other firm aside from Stephenson and Browne in 9yrs have exceeded expectations Alex and Jenny are approachable, friendly, conscientious and genuinely care about the tenants under their purview. Highly recommend

Dale · 23 June 2019 · Stephenson Browne Newcastle Under Lyme

Agent replied · 21 June 2024

Thanks for taking the time to send a review Mr Hall.

5/5

Google

I was tenant with Stephenson Browne for 1.5 years and in that time I had a really good experience. Alex and his team were more than helpful to assist with any issue. As I was new to the country it was really great to know that there was always someone I could call for any query I had. I really recommend Stephenson Browne.

Panagiotis · 23 June 2019 · Stephenson Browne Newcastle Under Lyme

5/5

Google

The lettings team at Stephenson Browne have been amazing over the last 2 years. No issue has been too big or small to be dealt with. I would HIGHLY recommend them if you need a rental property. Thanks for looking after me so well!

Mike · 23 June 2019 · Stephenson Browne Newcastle Under Lyme

5/5

Google

I have been a tenant for Stephenson Browne for the last 3-4 years and I have to say they are probably the most professional Agents I have had the pleasure to deal with. Nothing has been too much for Alex and his team. They have been extremely helpfull and fair over the time we have been with them. Having rented properties for the most part of 20 odd years I can say they know what they are doing and their customer service is phenominal. I would recommend them hands down. It has been a absolute pleasure knowing Alex beceause he understands the needs of his tenants. Not only that he makes himself available to speak one on one with his tenant's should the need arise.

Matt · 23 June 2019 · Stephenson Browne Newcastle Under Lyme

5/5

Google

We would like to thank everyone at Stephenson Browne in Newcastle under Lyme for their excellent service. We dealt with the rental side of the business, as tenants, everything was dealt with efficiently and courteously. We can confidently recommend Stephenson Browne. Thank you for your friendliness and care.

Chris · 23 June 2019 · Stephenson Browne Newcastle Under Lyme

5/5

Google

Would highly recommend, they have always had my best interest at heart as a tenant. I would not want to be with any other estate agent. I have rented two beautiful homes from Stephenson Browne. Alex and his team have been very accommodating and professional.

Karen · 23 June 2019 · Stephenson Browne Newcastle Under Lyme

5/5

Google

This review is long overdue as my computer skills were not up to it. The team who secured the sale of our house were good listeners & gave honest, useful advice at every stage. Two other agencies failed to find sufficient qualified buyers but Stephenson Browne were successful and we are now reaping the benefits of downsizing. Can't thank them enough.

Gayle · 23 June 2019 · Stephenson Browne Newcastle Under Lyme

5/5

Google

We have been tenants for years and have dealt with various letting agencies. The experience we had with Stephenson Browne, Newcastle Branch was stress free considering looking for a property is stressful in itself. During the process we were supported from the beginning till the end by Caroline Jones (who we must say is fantastic at her job) and Oliver, despite being new in his job showed great professionalism. The fees were not extortionate compared to other letting agents. Even after now, having been in the property for 2 months, they remained helpful and accommodating every time we have queries or need support in our property. We strongly recommend Stephenson Browne lettings to anyone looking for property. Definitely the most supportive letting agent we had so far! Mark and Nadine

Caroline · 23 June 2019 · Stephenson Browne Newcastle Under Lyme

5/5

Google

We were tenants with Stephenson Browne for 2 years and in that time we received nothing less than a top quality service. Alex and the team always went above and beyond for us, Alex even giving us some much needed advice regarding mortgages when it came for us to buy our own house. There was no problem too small, and always a prompt resolution. Highly recommended

Lee · 23 June 2019 · Stephenson Browne Newcastle Under Lyme

Agent replied · 21 June 2024

Many thanks for the review. Glad that you were so happy.

5/5

Google

We recently sold our house with Stephenson Browne at Newcastle-under-Lyme and received excellent service throughout. We found the whole team to be friendly, helpful and professional. They were always there to answer our many queries and kept us informed at every stage of selling our house which we much appreciated. Selling your house can be a stressful experience but they made the whole process a smooth one for us. We would highly recommend Stephenson Browne to anyone wishing to sell a property in the area. Many thanks to Jade and her team for all the help and advice we received.

Matthew · 23 June 2019 · Stephenson Browne Newcastle Under Lyme

5/5

Google

I found Stephenson Browne very helpful with the sale of my property. Informed regularly during the sale...

Jackie · 11 January 2019 · Stephenson Browne Alsager

5/5

Facebook

This is the 3rd time we have had dealing with Stephenson Browne and they were fantastic again! Even though our chain kept dragging, Margret Caddy was went above and beyond trying to find out what was going on. Her weekly calls and emails meant that we always knew what was happening. Can’t fault them in any way and would definitely recommend

Lisa · 17 September 2018 · Stephenson Browne Newcastle Under Lyme

5/5

Google

great staff always there at a phone call this company will go that extra mile and did for us thank you so much from us all

Ian · 27 August 2018 · Stephenson Browne Alsager

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Stephenson Browne

Which Stephenson Browne office has the most reviews?

Alsager has the most, with 264 reviews rated 4.4 out of 5, followed by Newcastle Under Lyme with 259.

Where are the Stephenson Browne offices?

The five Stephenson Browne offices, by town:

Has Stephenson Browne won any awards?

Yes. At the ESTAS 2026 awards the group won Silver for Best Local Group (2 to 5 offices) in the UK and Best Local Letting Agency Group by Region in West Midlands, and its branches won 1 Gold, 1 Silver, 3 Bronze, 2 Best in County and 5 Best in Postcode awards. The group and its branches have also won 9 other industry awards since 2022.

Reviews may appear on more than one platform.

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