Trusted Agent profile
★★★★★
241 reviews across 4 offices and 2 platforms
Spencers Countrywide has four offices, in Birstall, Blaby, Leicester and Syston. Together they have 241 reviews on two platforms, rated 4.7 out of 5 overall.
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Spencers Countrywide's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Spencers Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 222 reviews on Google only. Show every review
5/5
GoogleAmanda in there is always very helpful and friendly
Thank you for the kind words, we're glad that Amanda has been able to provide you with excellent service. We appreciate your continued support of our business! Kind regards, Maggie Joyce, Customer Feedback and Support Team
5/5
GoogleExcellent Service from Demi Ludlam from start to finish. I have always used Demi in Spencer's since 2020 and she has always provided an exceptional service whenever I need a mortgage. Highly recommended!
Hello J A, Thank you for your wonderful 5* review! We're thrilled to hear that Demi Ludlam has consistently provided you with excellent service since 2020. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI recently used spencer's estate agents, for helping me with buying my first home, and demi was absolutely fantastic from start to finish, and made it stress free, highly recommend 👏 😀 …
Hi Steven, Thank you so much for your wonderful 5* review! We're thrilled to hear that Demi made your first home-buying experience stress-free and enjoyable. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleDemi, my financial advisor of 10 years, helps me with my 5 buy to let mortgages. She is a long term resident and provides the continuity I desire as and when my financial circumstances change. 10/10.
Hello mdroberts007, Thank you for your wonderful 5* review! We're delighted to hear that Demi has been able to provide you with the continuity and support you need over the years. Your satisfaction is our priority, and we appreciate your loyalty. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe have almost finalised the purchase of our first home and thanks to our mortgage advisor Demi, the whole process has been a lot easier. She has been a great asset to us and has helped massively, answering all of our questions (we had a few!) so thank you Demi for all of your support and taking care of us through it all! Would definitely recommended.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleThanks so much to Demet for making the process of buying our first home easy and stress-free. She was so helpful every step of the way, always available to answer questions, explain things clearly, and guide us through the mortgage process as first time buyers. Highly recommend!
Hello Nancy, Thank you so much for your amazing 5* review! We're thrilled to hear that Demet made your first home-buying experience easy and stress-free. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe’ve worked with Demi as our mortgage advisor for several years now, and I honestly wouldn’t go to anyone else. She’s incredibly friendly, efficient, and always ready to help with any questions or concerns. She consistently goes the extra mile. Nothing ever feels like too much trouble, and she makes what can be a stressful process feel straightforward and manageable. Highly recommended!
Hello Suzie, Thank you so much for your excellent 5* review! We're thrilled to hear about your positive experiences with Demi as your mortgage advisor. It's fantastic to know she has made the process straightforward and manageable for you. We truly appreciate your recommendation. Best regards, Lucy, Customer Relations Team
5/5
GoogleI have used the mortgage broker at Spencers, Demi several times and the service was fantastic. Demi is very knowledgeable and got me some great deals. I received regular updates throughout the process and I would recommend using this service to anyone looking for a mortgage. All of the staff made me feel welcome when attending the office.
Hello Rachel, Thank you so much for your wonderful 5* review! We're thrilled to hear that Demi and the team provided you with fantastic service and great deals. Your recommendation means a lot to us, and we're delighted to have made you feel welcome. Best regards, Lucy, Customer Relations Team
5/5
GoogleI had an outstanding experience working with Demet Ludlam as my mortgage adviser. From start to finish, they were knowledgeable, approachable, and incredibly efficient. Navigating the mortgage process can be overwhelming, but Demet explained everything clearly and was always available to answer my questions, no matter how small. They took the time to understand my financial situation and goals, and found the best possible mortgage solution for me. Their attention to detail and commitment to getting things done right made the whole process smooth and stress-free. Thanks to Demet, I felt confident and informed every step of the way. I would highly recommend them to anyone looking for expert guidance and top-notch service in securing a mortgage.
Hi Kerry, Thank you so much for your wonderful 5* review! We're thrilled to hear about your outstanding experience with Demet Ludlam as your mortgage adviser. It's fantastic to know that Demet's expertise and dedication made the mortgage process smooth and stress-free for you. Best regards, Lucy, Customer Relations Team
5/5
GoogleI've had the pleasure of working with Demi at Spencers Blaby twice now, and both experiences have been absolutely outstanding. She was incredibly efficient, always available for meetings, and consistently on top of everything from start to finish. Demi made the whole mortgage process feel smooth and stress-free with her friendly and professional approach. She was not only knowledgeable but also genuinely lovely to work with. I felt supported and well-informed every step of the way. Highly recommend Demi and the team at Spencers Blaby!
Thank you for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleDemet was recommended to us to arrange our new mortgage. She listened, brilliant mortgage advisor, really helpful, and better than that, she was a fantastic human being. Really happy with our new mortgage and the remortgage she has arranged Couldn't recommend her higher. Thank you Demet.
Thank you so much for your kind words! Our team is thrilled to hear that Demet was able to exceed your expectations as both a mortgage advisor and a human being. We are dedicated to providing excellent service and are happy to have helped with both your new mortgage and remortgage. Thank you for recommending Demet! Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleSo far, very impressed. Only a week in to being marketed by Spencer’s and am very pleased. Amanda has made sure everything is in place to sell and is enthusiastic and proactive. Had mortgage advice from Demi, who is also great. No pressure, just good, honest advice. Thank you all 😊 …
Thank YOU for trusting Spencer's with your marketing and mortgage needs! We strive to provide top-notch service and are thrilled to hear that you are already seeing positive results and working with our amazing team members Amanda and Demi. Keep us posted on your progress! 😀 #SpencersSuccess Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleValuation undertaken by Sophie today, a very professional and efficient service
Thank you for taking the time to share your positive experience with Sophie. We pride ourselves on providing top-notch, professional and efficient service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleSpencers in Blaby recently sold our house and despite it taking sometime to sell, the team were consistently updating us with market performance, viewings, feedback before a sale was finally secured. James and Lorna and all staff there were always professional and courteous. We would definitely recommend them to anyone looking to sell. Carole & Paul
5/5
GoogleSo far, so good...Spencers Blaby recently sold my parents house within 2 weeks of going live online. All the staff are helpful, friendly and determined to help my parents achieve the move they're after. Special thanks go to James for his endless patience with my elderly father during a recent second viewing!
Thank you so much for your positive feedback! We are glad to hear your parents had a smooth and quick experience with us. Our team always strives to provide excellent customer service and we're thrilled that James was able to assist your father with patience. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleMillie, Mia and the rest of the office provided us with a professional and efficient service selling the house. We were kept abreast of all the visits and nothing as too much trouble. Many thanks
"Thank you so much for your kind words! We are thrilled to hear that our team provided you with a great experience while selling your house. Your satisfaction is our top priority. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAbsolutely brilliant. dynamic, competent, and effective. a pleasure to do business with too. They got me a good result. Job done. I would give more than 5 stars if it were possible. Thanks Spencers, Mia, Millie, and Owen.
Thank you so much for your kind words! We are thrilled to know that our team at Spencers, Mia, Millie, and Owen provided you with a dynamic and effective experience. It was a pleasure doing business with you and we are glad we were able to exceed your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRecently purchased a property through Spencers. Mia and Millie were very quick to respond to all emails and helped get the sale done in 8 weeks.
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe had a fantastic experience with Spencers Blaby Estate Agents. They were professional, friendly, and quick to act, especially when solicitors needed chasing or when we or our buyers had questions. James looked after us throughout the process, and we honestly couldn’t have asked for a better estate agent. His support made everything feel smooth and manageable. I’ll always recommend Spencers over other agents, they truly went above and beyond.
We are thrilled to hear that you had a fantastic experience with us at Spencers Blaby Estate Agents! Our team takes pride in providing professional, friendly, and efficient service. We are delighted to have James as part of our team, and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe have the privilege of knowing Ms Demet Ludlam for the past 15 years, when she helped us out so brilliantly in finding the right mortgage for us. From the very beginning, Ms Ludlam came across as extremely knowledgeable and at the same time a very good communicator and explained us the complex mortgage terminology’s in an easy and understandable format. She has also been very approachable and patient in addressing all our concerns. Through her expertise, we were able to get excellent mortgage deals ever since, which otherwise would have been a very daunting task for us. Since 2010, Ms Ludlam has been our port of call, if ever we needed any further help. She has always been prompt in getting back to us. With Ms Ludlam’s due diligence, we have been very blessed in getting the best mortgage products available in the market. We have always felt very secure in her excellent professional competencies. We wish her all the very best in all her future endeavours.
Thank you for sharing your wonderful experience with Ms. Demet Ludlam! We are thrilled to have such a knowledgeable and approachable mortgage advisor on our team. It's no surprise that she has helped you find the best deals and provided excellent service for the past 15 years. Your loyalty and trust mean a lot to us, and we wish Ms. Ludlam continued success in all her future endeavors. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMia and the team at spencers in syston were very friendly ,professional , and nothing was to much trouble. The house sale went through without any problems. Thank you for everything would definitely use you again .
Hello Shirley, Thank you so much for your wonderful 5* review! We're thrilled to hear that Mia and the team provided you with friendly and professional service, and that your house sale went smoothly. We look forward to assisting you again in the future. Best regards, Lucy, Customer Relations Team
5/5
GoogleThe team in Syston are brilliant, a shoutout to Mia who was very helpful with answering all queries I had regarding a property I was interested in.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleSophie was great, super helpful and explained everything clearly and logically!
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleMia was very friendly and professional when showing us around a property recently. She was able to provide us with some helpful information and made us feel very relaxed and well informed at the viewing.
Thank you for your kind words! We are thrilled to hear that Mia provided a positive and informative experience during your property viewing. We take pride in offering exceptional service and are grateful for your feedback. Kind regards, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Birstall has the most, with 145 reviews rated 4.6 out of 5, followed by Blaby with 115.
Yes. In The Trusted Agent 2026 awards: Spencers Countrywide, Charnwood won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
