Trusted Agent profile
★★★★★
1,336 reviews across 3 offices and 3 platforms
Seymours - Camberley has three offices, in Addlestone and Camberley (two offices). Together they have 1,336 reviews on three platforms, rated 4.6 out of 5 overall.
683
Reviews on Google
All 3 offices
7
Reviews on Facebook
All 3 offices
646
Reviews on Trustpilot
Business-wide
Seymours - Camberley's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleTerrific team throughout the whole process of selling our family home. Nothing too much trouble and Oliver, Adam and team clearly know the market very well. We are very grateful for their sensitivity and professionalism. I would recommend this company and office without reservation.
Thank you for taking the time to write this review we will be sure to pass on your comments to Adam and Oliver
5/5
GoogleMainly dealt with Adam, however the whole team were fantastic! During the entire purchasing process we always felt that the team had our best interest at heart. Buying a property is one of the most stressful things you can do, however using Seymours will ease a little bit of stress. Cannot rate them highly enough.
Hi Aaron, thank you for taking the time to write us this review it always a pleasure to here from Happy clients.
5/5
GoogleI’ve bought and sold a couple of properties before and on comparison found Seymours Camberley the best I’ve dealt with. When deciding to sell, I had a few local estate agents over and very pleased I made the right decision in going with Oliver and the team at Seymours Camberley. They were able to find me a buyer quicker than expected and Adam was very helpful throughout the process to exchange of contracts. The entire team are professional and knowledgeable in what they do so I can highly recommend them.
Thank Rob, for your review it means a lot that you have taken the time to write this review it always means a lot to the team to have positive feedback.
5/5
GoogleWe have had a positive experience with Seymours as buyers of a property and they have helped us directly to overcome challenges during the process. Great at communications and keeping their clients updated. Special mention to Adam Williams and the team for their excellent services.
Thank you Ani, for taking the time to write a review we will make sure we pass your comments onto Adam
5/5
GoogleWe recently moved to Camberley, and Seymours were the agents of choice for our sellers. Although we didn’t use Seymours to sell our own house, we were extremely impressed with the level of service they provided. Our move was particularly long, and at times seemed like it may never go ahead, but Adam at Seymours continued to communicate with all parties throughout the process, and really pushed to get us all over the line. We really do feel our move date would have been delayed even further if it hadn’t been for Adam. We’re not planning on moving any time soon, but when we do, we’ll be going straight to Seymours!
Thank you Victoria for you wonderful review, we look forward to helping you move in the future.
1/5
TrustpilotUtterly ridiculous people
Utterly ridiculous people, completely disingenuous and deceitful. We made an application to view a property that had literally just been added to Rightmove. Got an appointment the next day, address seemed weird since the postcode wasn't in the right place and the building photos looked different between website and google maps. We figured it must have been a new build, since the advert said new build and hoped google maps just hadn't been updated yet.We turn up, it's not the same property at all. The red faced agent in an ill fitting blue suit then lies through his teeth, to our faces, claiming he had called and spoken to my partner the day before and explained the property we wanted had already gone and they intended to show us something different. Riiiiiight, good one.The property they decided to show us wasn't even within our budget, so they completely wasted our time! Spent over an hour driving through the school traffic to and from a bogus viewing. They then flatly refused to answer any communications about their behaviour, whilst claiming they had taken our details and would be in touch if anything came up in the future, that met our criteria. We then spent weeks watching multiple properties come on rightmove and never received any communication from Seymours about any of them. I guess they just blacklisted us, since they had already shown us their true colours and we had dared to call them on their BS.Having spoken to several other agents in the area, Seymours are well known for being utterly underhanded and devious! I strongly recommend you avoid going anywhere near them... they utterly suck, they are the reason estate agents have an appalling reputation.
Hello Andy, thanks for the review. We appreciate the comments and can assure you that we take all reviews very seriously. We will be reviewing your experience with us.
1/5
TrustpilotSeymours letting service in Woking is a…
Seymours letting service in Woking is a joke. Disgusting "service" and attitude. I would advise anyone to stay well clear of this place. They are happy to take your money and that's it.
Hello Elizabeth, thank you for taking the time to review our services, we take each one very seriously. As a result we will review your comments and be in touch.
5/5
TrustpilotWould happily recommend
The Seymours of the past have gone. I am very pleased that I used Seymours to sell my property. I have also used them to rent a property and found them fantastic then too.They are professional and efficient. The sales team are full on in a good way and the people behind the scenes do a great job.
That's great to hear and thank you for taking the time to share your experience plus the five stars.
1/5
TrustpilotSecond hand house sales persons.
Rating only, no written review.
Hello - may we politely request some further information please? People use Trustpilot so that they can make an informed choice when choosing services and this review simply isn't helpful to anyone other than to knock rankings by providing a one star score without detail.
1/5
TrustpilotRude, poor attitude and will not recommend
I purchased a house via Seymours estate agents, Camberley a few months ago, I was also selling a property with SJSMITH,Ashford. I was Initially dealing with the sale with Adam, I was also dealing with Harley who stated items were included in the sale of the day of my viewing hence my offer then went on to say they were not included once the sale was agreed. I then went onto dealing with Jordan who is the most rude and bad mannered sales agent I have ever met. There was an issue with my buyer and there solicitors and I kept constantly getting calls and emails from Jordan threatening that the sellers would be withdrawing the sale unless I got things moving quickly which were out of my control. Jordan was rude on the phone, had no idea about anything inside the property when I took my family for the second viewing. I informed Seymours that I would be on holiday and to liaise with my solicitor but the emails did not stop from Jordan about threatening the loss of my sale. I completely understand that once a sale is agreed the sellers which for things to happen as quickly as possible but unfortunately buyers sometimes take there time with us no fault of the middle person. On the day I went to collect my keys neither agent in Seymours spoke to me, they just handed me the key and carried on talking amongst themselves. A complaint has gone into there head office also.
Hello Kiran,After conducting our own internal investigation, we can see that there was an enormous communication issue with the buyer’s estate agent & solicitors. We repeatedly attempted to make contact to better understand the progress of the sale and report to our client accordingly. The lack of communication from both the agent and the solicitor heaped further pressure on our client, who herself was facing a deadline to exchange and complete on her onward purchase. We sincerely apologise if Jordan's persistence came across as threatening in any manor, he was merely trying to establish the facts in a difficult case to manage. The instructions from our client were that if no progress was to be made after a certain period of time, they would have no choice but to pull the sale. Jordan was only following his clients’ instructions when referring to Kiran’s purchase. We completely understand and empathise there was very little Kiran could do to manage her agent and solicitor, she quite rightly states it is out of her control. However, we needed to communicate with someone in order to appease our client, and to ensure that the sale was in fact progressing. With regards to the stated items to be included as part of the sale, our advice to all buyers and sellers are to work with the fixtures and fittings forms provided by the solicitors managing the transaction. From our investigation we can see that the vendor did ultimately include many items as part of the sale that they had originally intended to keep. We are very sorry that you were unsatisfied with your experience with Seymours on this occasion. We will take on board your comments and look to see how these can be improved upon in the future.
4/5
TrustpilotRecently bought a flat in Guidlford
I recently bought a flat in Guidlford, and found Seymours Burpham team very helpful. Always quick to respond and also good chasing after the solicitors! I found them professional and friendly.
Thanks Marina, appreciate the comments.
1/5
TrustpilotThe Woking lettings team is a…
The Woking lettings team is a nightmare. These are folks who master the art of lying and extortion of money from the tenants. I have not seen the likes of this team before. Avoid at any price!
Sorry to hear that Alain. Keep well.
5/5
TrustpilotFriendly and helpful people
Recently moved in to a property marketed by Seymours. It was very friendly and professional experience with them. Sahil with whom I arranged appointment, Helen who facilitated viewing and all other staff I interacted with Staines was very friendly, energetic and with a will to help. I would recommend them for sure. One small improvement they can make is with respect to the reference and move in platform - Blinc they are using. Though addressing most of the aspects of move-in and convenient, It would be really great to talk to someone in case of any clarification with respect to references etc. Platform for providing reference documents have lot of gaps with possibility of getting pre-matured decisions before giving all the documents.
What a lovely review Binil! Thank you so much for taking the time to write it. Appreciate the feedback regarding the references etc, certainly something we will look in to. Thanks again.
5/5
TrustpilotGreat customer service.
Very friendly and keen to help with every enquiry.
Thank you Peter, very much appreciated.
1/5
TrustpilotVery rude
I called them to arrange a viewing of a property to buy, the guy answered the call was only interested in introducing a broker ignoring my questions about the properties. When I felt he was very rude, I asked his name twice but he didn't answer. He even said, "You are not serious about this property, are you?" ?????
Hello. Could you please let me know which office you are referring to? Calls are recorded for quality and training purposes which will enable us to help you further. Thank you.
1/5
TrustpilotI am absolutely disgusted with the…
I am absolutely disgusted with the director of the Staines branch. I decided to make an offer on the property they had advertised with a very high deposit but the sheer way that we were spoken to by him and pushed to the point of belittling us was awful to want a higher offer. Coming from a sales background - offending a potentially buyer to not wish to deal with your agency again is not the right way to do business and if that’s what he promotes to his staff he should step down. This was purely the disrespect from the agent that made me do a complete u turn to not deal with this director again. It seems my offer wasn’t submitted at all as no one got back to me with the outcome either so they pick and choose what offers to put to the vendor. Not right practice.
Hi Avani, not sure is there's a glitch of some kind but I can only see your review as - I am absolutely disgusted with the…Doesn't give any more detail of you experience.
1/5
TrustpilotNightmare company
Nightmare company. My son has been chasing Seymours Camberley and Woking Deposits for weeks trying to get his security deposit back. They sent him a one line email claiming they were waiting for the landlord, but that’s a lie, the landlord confirmed he told them to return the deposit almost 2 weeks back, but Seymours have ignored even the landlord instructions. Totally unprofessional operation, based on this experience I would never use them.
Dear Anthea, Unfortunately, I think that you may have been given incorrect information. We are unable to release a deposit or any part thereof without the agreement of both parties. The Landlord had not agreed to release the deposit in full, and therefore we were in no position to do so. The Landlord and tenant have now agreed deductions and the balance has been returned in accordance with the rules of the tenancy deposit scheme.Hopefully you can appreciate that we are bound by regulations and law, and that we will always do what we can to reduce any stresses. Reviews are very important to us, if you are now happy with the outcome and understand the process that we have to adhere to, perhaps you would consider updating your review and star rating. Thank you.
5/5
TrustpilotI used Seymours in Dorking for my house…
I used Seymours in Dorking for my house purchase. Emma kept me up to date throughout the process and always replied quickly to any questions I had.
Thanks for the review Claire. Communication is one of our highest priority so it's great to hear.
1/5
TrustpilotUnprofessionals
Our hot water was never on, the member of staff handling our property was always changing due to turnover, our notice to leave was extended because they lost the email and frankly just dreadful service. You would be better off living in a tent than with a property handled by Seymour’s.
Hello Jonathan. Thank you for the feedback, we take all feedback extremely seriously, be they positive or negative. In order for us to understand your experience a little better, could you please let us know which one of our 20 branches you were dealing with?
1/5
TrustpilotPoor and unprofessional customer…
Poor and unprofessional customer servicesI made an appointment with Seymours Woking office today. I went to the designated property by driving. When I arrived, I called the agent, who was at the head office. I asked about the parking location since there was only private parking and no parking for the public. I was told that the agent on-site would call me to show me the way. But I did not receive any calls. I was luckily to see a gentleman standing outside a premises. I then parked my car opposite to the premises and he waved at me and welcomed me to go inside the house for a viewing. After the house viewing, I was unluckily that I was fined for the illegal parking. For a professional agent with due diligent services, I do not expect the agent is responsible for my parking penalty. But is it making any sense that the agent should tell me to park my car in the driveway of house that I was going to have a visit. This company does not train the staff to have customer oriented services. When the agent in the head office called me back, he just told me Seymours would be only responsible for the house viewing. What an attitude! I would say that the both agents are not responsible persons and do not have tailored-made services for their customers. They just want to get the jobs done. If the agent could just remind me that I should park on the driveway in front of the garage, this action would be more hearted comfortable to customers.No more second chance for this poor company.
Hello Tony. Thank you for the comments, we will of course investigate the matter further. In the short term, please accept our apologies for the miscommunication.
1/5
FacebookThe property looked nothing like the pictures, mold, filthy and rotting. Uncaring and incompetent management. Definitely would not recommend.
Iain Regan, we regret to hear that your experience with us was not a more positive one.
5/5
TrustpilotFantastic experience with the Seymours…
Fantastic experience with the Seymours Camberley team. From start to finish their communication was excellent and their feedback was fair. They made some great suggestions before we listed and managed to sell our house a few weeks after going on the market. Would use again, thank you guys🙏
Thanks Thomas, that's great to hear.
1/5
TrustpilotAVOID AT ALL COSTS
If only it gave an option to leave not a single star……Where to even begin with this business. I’m glad to see their most recent review is fitting of my post and I’m only too pleased to carry on where the last post finished.Seymour’s Camberley are a disgusting, shameful representation of an estate agent who repeatedly fell well short of their promise. After taking their advice to market our property a little over two weeks in with no viewings confirmed and no contact until prompted from them we receive an email suggesting we need to reduce the value of our property by £10,000.After querying this we then received an incredibly rude phone call from the office manager. We subsequently parted ways with Seymour’s and were advised only when arriving atthe office that our key had already been put in our letterbox, what a waste of time.Having later checked the letterbox only to discover our keys were not in their and they had no explanation as to why this had occurred, again portraying to us that they are not the business they show themselves to be and one that has left a terribly bitter taste in my mouth.For anyone reading this post please think twice before approaching them as a business and make sure you do investigate using another agent over Seymour’s.
Hi Lauren,Thank you for leaving your review. We are sorry that you feel you've had this experience. I understand that you have spoken to several members of our management team to discuss the events. Unfortunately, although we strive for excellence and to help all clients, however we do also recognise that we are only human and in certain circumstances if we are unable to meet your expectations the only way of moving forward is to part ways for the benefit of everyone involved. We wish you every luck with your property sale in the future.
1/5
TrustpilotBiased and unfair, total disregard to the tenants once locked in
Once the tenant is locked in, Seymours show their true face! In a situation of an early move out (3 months before the end of the 12 months contract), they imposed excessively biased conditions to take advantage of the situation for their benefits and the benefits of the Landlord client. In this situation I happen to be a tenant, but I am a professional landlord myself with a portfolio of properties and work with multiple agencies. Fairness to both the landlord and the tenant is key to any decent professional agency. This hasn't been the case so far with Seymours Woking. Add to this they are terribly slow in responding and you get to chase so many times to get a tiny step forward.
Hello Alain, Thank you for taking the time to share your comments. If you would like to get in touch with Helen at the Woking Lettings and Management office, we will be able to explain the reasons and processes that are in place and help you further. helen@seymours-woking.co.uk01483 741300
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The Trusted Agent 2026 results for Seymours - Camberley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Seymours - Camberley and its branches won awards at The British Property Awards in six years, most recently 2025.
British Property Awards winners in six years, the group and its branches: 2020, 2021, 2022, 2023, 2024, 2025.
British Property Awards by year, 2020 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 2 Gold The British Property Awards 2023 winners
2022 2 Gold The British Property Awards 2022 winners
2021 2 Gold The British Property Awards 2021 winners
2020 1 Gold The British Property Awards 2020 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Addlestone has the most, with 855 reviews rated 4.4 out of 5, followed by Camberley (66 Park Street) with 810.
The three Seymours - Camberley offices, by town:
Yes. In The Trusted Agent 2026 awards, Camberley won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2020.
