Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotGood
Very good and helpful thanks
Muhammad · 24 October 2023 · Seymours - Camberley Addlestone
Agent replied · 15 June 2024
You're very welcome Muhammad. We're pleased to have been able to work with you. If you ever have more questions or need further help, feel free to reach out. Thanks for your kind words!
★★★★★ 5/5
TrustpilotFantastic service
Seymours have acted for us on two house sales and we have nothing but positive things to say! They are the exact blend of professional, friendly and supportive that you need when moving house.
Taylor · 24 October 2023 · Seymours - Camberley Addlestone
Agent replied · 15 June 2024
Hi Taylor. Thanks for your kind words! We're delighted to have had the opportunity to share your journey with two house sales, and we greatly appreciate your trust in Seymours. We strive to provide a blend of professionalism, friendliness, and support to make your moving experience as smooth as possible. keep in touch, we'd love to know how it all goes.
★★★★★ 1/5
TrustpilotSeymours 5-star reviews are fake
No true people will ever give this company 5 starts ! simply impossible ! totally impossible !Seymours 5-star reviews here on Trustpilot is made by them self.It is so easy to see if you read between the lines and check the patterns. So fake! To anyone who wants to cooperation with Seymour in Surbiton, London. I can just say: Don’t do it ! This kind of behaviour I experience from the staff is most rude and unprofessional I ever saw.
An · 24 October 2023 · Seymours - Camberley Addlestone
Agent replied · 15 June 2024
Hello An Lus,Thank you for taking the time to share your thoughts about your experience with our Surbiton office. We truly value all feedback, as it helps us continually improve our services and maintain transparency.Regarding your skepticism about our 5-star reviews, we would like to clarify that we do not create fake reviews or manipulate our ratings in any way. Our reviews on Trustpilot are a reflection of the experiences our customers have had with us, and we believe in the importance of honest feedback.We would appreciate the opportunity to learn more about your specific situation and see how we can rectify it.Please get in touch directly with John who is one of the owners at the Surbiton office with more details about your experience so that he can investigate and address the issues you've raised. Your feedback will help us make the necessary improvements to ensure a better experience for all our customers.We genuinely value your feedback and thank you for bringing this to our attention.
★★★★★ 5/5
GoogleMelanie, you and your colleagues (Femi and Vicki included) at Seymours have put faith back into my belief of customer service.
Every step of the way, I have felt included, listened to, and supported whilst moving into our new home. Which is stressful enough. Every email has been responded to in a timely and friendly manner which has made me feel appreciated.
Highly recommend, you will now be my preferred agents for when we move again!!
Kelly · 22 October 2023 · Seymours - Camberley Camberley (66 Park Street)
Agent replied · 29 October 2023
Kelly Browne, we're happy to hear you had such a positive experience with our team!
★★★★★ 1/5
GoogleArranged a viewing for a property and Jamie called me on the day to ask if I could do earlier, I said I could only do later and he said he would call me back and confirm the time. He never called me back.
I called the office as I wanted to confirm what time the viewing now was and was told someone would call or text me to confirm, this did not happen.
At 2pm, Jamie called me and asked me why I was not at the viewing. I advised him that he told me earlier in the day he would confirm the time and I never received a call back.
Jamie simply said he was around tomorrow if I wanted to view then. No apology, not even a "oh sorry about that" or even explaining why he didn't call back.
You may be a "partner" Jamie, but take some accountability for having wasted someone's time.
Gurp · 21 October 2023 · Seymours - Camberley Addlestone
Agent replied · 17 June 2024
Dear Gurp, I am sorry to hear your feedback and very much wish to address this. We do not have anyone by the name of Jamie in the Addlestone office and I am unable to find your details on our system to investigate this. Could you get in touch with me personally, so I can look into this further please? Many Thanks, Anna Rowsell, Partner.
★★★★★ 5/5
GoogleJames, Adele & Anna have been nothing short of amazing. Such a dedicated & great team.
Sold my property & bought the next with Seymour’s & it’s been a faultless experience.
Thanks guys 👏
Lorraine · 21 October 2023 · Seymours - Camberley Addlestone
Agent replied · 17 June 2024
Hi Lorraine, Thank you so much for taking the time to review our service. We are so happy to have sold your home and also found you a property. It has been lovely working with you! Anna and the team at Seymours.
★★★★★ 5/5
TrustpilotHaving recently both sold and purchased…
Having recently both sold and purchased through Seymours in Staines I would highly recommend them. Mark and his team were both personable and professional. They stayed on top of the whole process providing guidance and reassurance when necessary. One simple thing that made them stand out was that everyone in the office seemed to know who we were and who was looking after our case and someone would always call back. More often than not, however, they would proactively be calling us. Given the difficult climate, there were a few unexpected ‘bumps’ along the way but we feel that Seymours did an outstanding job in coordinating the process and chain.
CF · 20 October 2023 · Seymours - Camberley Addlestone
Agent replied · 15 June 2024
What lovely words CF, thank you. Two of the biggest things we do (in the right order) are listen and then communicate. We have a clear focus on treating people in the same way we want to be treated ourselves. It's been an absolute pleasure to work with you and we've really enjoyed sharing the journey.
★★★★★ 5/5
GoogleFemi's customer service skills are impeccable! Just when I gave up on finding an apartment, Femi delivered!
Hally · 15 October 2023 · Seymours - Camberley Camberley (66 Park Street)
Agent replied · 29 October 2023
Hally Givans, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Seymours Estate Agents Camberley.
★★★★★ 5/5
GoogleThey are client oriented and keep in touch throughout the process. I wouldn't look anywhere else but at Seymours
Racheal · 15 October 2023 · Seymours - Camberley Camberley (66 Park Street)
Agent replied · 29 October 2023
Racheal M. Nakamya, thank you so much for the positive review!
★★★★★ 5/5
TrustpilotGreat service
We had a really lovely, friendly experience with Seymours Estate Agents in Dorking. Emma, the agent who helped us with our purchase of a beautiful cottage in Mickleham, was so nice to deal with. She kept us up to date on everything we needed to be aware of. From start to finish it was very professional and even in a very stressful time when buying a house, we felt very lucky to have had such nice people to help us get the home we now love. I would highly recommend Seymours. Jo and Terry Mickleham
Josephine · 14 October 2023 · Seymours - Camberley Addlestone
Agent replied · 15 June 2024
What a lovely review, thank you so much. It's been an absolute pleasure sharing your property journey with you. Enjoy making your new house your home.
★★★★★ 4/5
TrustpilotAll the team at Seymours Blackwater put…
All the team at Seymours Blackwater put in 110% to achieve our sale and completion. They were pleasant and patient and always phoned us back when asked. Highly recommended
Neil · 14 October 2023 · Seymours - Camberley Addlestone
Agent replied · 15 June 2024
Thanks for using us Neil, we've enjoyed sharing the process with you.
★★★★★ 5/5
TrustpilotI was lucky to meet Jeff at Seymour’s
I was lucky to meet Jeff at Seymour’s . He did a fantastic job offering sensible and realistic advice, so we were able to have an offer accepted within hours of viewing
Robin · 12 October 2023 · Seymours - Camberley Addlestone
Agent replied · 15 June 2024
We've been a part of the Knaphill neighborhood for a long time now and Jeff's been involved from the beginning. His knowledge is quite incredible. Thanks for using us Robin and thanks for the review.
★★★★★ 5/5
TrustpilotFiona was so lovely
Fiona was so lovely, very knowledgable about the properties she showed us and went above and beyond to try and find us a home. Highly recommended!
Benji · 5 October 2023 · Seymours - Camberley Addlestone
Agent replied · 15 June 2024
Thanks Benji, Its been a pleasure to help.
★★★★★ 3/5
TrustpilotUnsatisfactory service
We have been living in Woking for five years and have dealt with both the lettings and the sales office. In our most recent experience we have dealt with the sales office for buying our first house. Unfortunately Seymours have strong dominance in the house market in Woking so you are obliged to deal with them but the service is certainly unsatisfactory. During our - very stressful - house buying process we have been contacted by multiple different people at each stage, finding that confusing. When we made our offer in the initial stage, we asked for sink replacement as part of the offer. The offer was agreed but we later found that Seymours did not communicate this term to the seller, who didn't want to accept it later. Seymours offered to pay for cleaning the sink as an apology, which we accepted but still doesn't cancel the disappointment. We were pressed at the time of the sales of memorandum when we were selecting our solicitors, up to the point where we were told the house would have been put back on the market without an answer on the day. We did answer on the day, but things were relatively stagnant in the days afterwards, so we didn't understand the reason for the pressure. After the agreed offer we renegotiated with the survey results and although Seymours would claim they have made any interest in assisting us, we think they have primarily acted in the interest of the seller as the seller never offered once an offer even £1000 lower towards our renegotiation price. We achieved a renegotiation price only by threatening to leave the deal. Seymours would claim it was successful thanks to them, but we have felt strong feeling of distrust in them throughout the process. This was the first time we bought the house and although it is difficult to evaluate seller, agency or solicitor's responsibility, we felt the process was clunky and unnecessary long, with frequent miscommunications and repetitions. This does not mean it is Seymours fault, but certainly we can't claim that Seymours service has been stellar, hence why I can't give 5 stars.A big positive was the mortgage dealer they recommended to us, who has been very supportive.
Luigi · 1 October 2023 · Seymours - Camberley Addlestone
Agent replied · 15 June 2024
Thanks Luigi. Lots to digest there and we can't thank you enough for sharing your experience. It helps us to find ways to improve what we can.
★★★★★ 5/5
TrustpilotExcellent service
During our recent house sale we received an excellent service form the Seymours Team. Adam set a realistic price for the property and he and his colleague Chris achieved the price we wanted to achieve. The support from Clive throughout the process in liaising with and chasing up the lawyers, our purchasers and also those connected with our own house purchase was excellent and really drove forward the whole process.We were impressed with the service received and a very big thank you to the entire team. We would highly recommend them.Tim & Alla
Tim · 1 October 2023 · Seymours - Camberley Addlestone
Agent replied · 15 June 2024
Lovely to read this Tim and Alla. It's been a pleasure to work with you and we could never ask for more than to be recommended. Keep well.
★★★★★ 5/5
TrustpilotSelling an old property
Good communication from the team. They have been very pro active in arranging viewings, and eventually securing a buyer , for my father's property.
Linda · 29 September 2023 · Seymours - Camberley Addlestone
Agent replied · 15 June 2024
Thanks for the review and the five stars, Linda. Good communication works for everyone. Pleased it's gone well.
★★★★★ 5/5
TrustpilotVery professional from initial visit would highly recommend
Very professional from initial visit. Communication excellent always given 24 hours notice for viewings. We would like to say a special thank you to Alan for pushing the last few stages through.
Janice · 28 September 2023 · Seymours - Camberley Addlestone
Agent replied · 15 June 2024
It's been a pleasure to work with you Janice and thanks for the review not to mention the five stars.
★★★★★ 5/5
TrustpilotAfter a long search for the right…
After a long search for the right property and with many agents keep sending us details on houses completely opposite to our search requirements, we met Fiona from Seymour's !Professional, helpful, funny and a delight to deal with ! 5*'s for all of her assistance
Matt · 26 September 2023 · Seymours - Camberley Addlestone
Agent replied · 15 June 2024
The first thing we always try to do is listen and the second is to treat people the way we would want to be treated ourselves. We're all on the same journey and thanks for sharing your journey with us Matt.
★★★★★ 5/5
TrustpilotIt was very quick and well organised
It was a very quick and well organised process. My buyers "moved the goal posts" a couple of times which was quite challenging for me but James and Clare had it all in hand and everything went smoothly on moving day.
Jane · 25 September 2023 · Seymours - Camberley Addlestone
Agent replied · 15 June 2024
Despite popular beliefs, goalposts are never static, they seem to have a habit of moving all over the place. Fortunately, we're quite good at chasing them down! Thanks for the review Jane, it's been a pleasure to work with you.
★★★★★ 5/5
TrustpilotQuick smooth sale
Simon and the team were very friendly and professional throughout. I received regular updates on the sale of the house which went through smoothly and quickly. I would definitely recommend using Seymours.
Vicki · 22 September 2023 · Seymours - Camberley Addlestone
Agent replied · 15 June 2024
There's only one thing we can ever hope for and that's a recommendation. It's been great working with you Vicki, thanks for the review and the five stars.
★★★★★ 4/5
GoogleReally helpful staff, not at all pushy which was really refreshing Would highly recommend
Claire · 21 September 2023 · Seymours - Camberley Addlestone
Agent replied · 17 June 2024
Hi Claire, Thank you so much for your positive review, we really appreciate it! Thanks again, Seymours Addlestone and Chertsey.
★★★★★ 5/5
GoogleAnna and Adele managed professionally quite stressful and long process. I guess that without them we wouldn't have exchanged the contracts. Thank you very much!
Kurban · 21 September 2023 · Seymours - Camberley Addlestone
Agent replied · 17 June 2024
Dear Kurban, Thank you so much for your lovely feedback and we are delighted we found you a super home in Ottershaw. It has been an absolute pleasure working with you, and would love to help you move again when the time comes! Best Wishes from the team at Seymours Addlestone and Chertsey.
★★★★★ 5/5
GoogleExcellent service from everyone in the team. Anna however, went above and beyond my expections and I couldn't have asked for anything more. First class on communication, support and knowledge. I highly recommend using Seymours for the sale of your property.
Craig · 21 September 2023 · Seymours - Camberley Addlestone
Agent replied · 17 June 2024
Thank you Craig for your kind words and lovely review. It was great working with you and we are so happy to find you a buyer and reach a successful completion! Thanks again, Anna and the team.
★★★★★ 5/5
GoogleSeymour’s were great from start to finish.
They sold our flat in just 10 days of it being on the market with them.
Adele and Anna were highly professional and efficient. Nothing was too much trouble for them.
We wouldn’t hesitate to use them again.
Thank you ladies.
Adam · 21 September 2023 · Seymours - Camberley Addlestone
Agent replied · 17 June 2024
Thankyou Adam and Sadie for your lovely review and taking the time to lease us a review. It was a pleasure working with you and we are hope you enjoy settling into your new home! From the team at Seymours Addlestone and Chertsey.
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