Trusted Agent profile · Hampshire
Verified
★★★★★
189 reviews across 6 offices and 4 platforms
Sansome & George has six offices, in Basingstoke, Bramley, Tadley, Mortimer, Theale and Kingsclere (Hampshire). Together they have 189 reviews on four platforms, rated 4.2 out of 5 overall.
91
Reviews on Google
All 6 offices
33
Reviews on Facebook
All 6 offices
61
Reviews on View Agents
All 6 offices
4
Reviews on allAgents
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I would like you and your team to know how impressed we were with the service that you offered when buying and selling our property. You worked hard beyond your ...Read all 43 from sellers
We purchased our property back at the end of October. We had seen another property that we liked but after going back we decided it wasnt for us. Lizzie ...Read all 14 from buyers
I own four properties in the local area and have leaned on David Sansome and his team for help and advice over the past few years. They know their stuff, are ...Read the review from landlords
Seem like a good agent. On time for appointments. Answered questions.Read all 3 from tenants
Sansome & George's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
View AgentsExcellent and speedy service
We had a quote that we were very pleased with and our house sold within one week, Sansome and george easily lined up lots of viewings and we completed within 3 months
Thank you for your comments - i am pleased to hear you have had a positive experience with Sansome & George. Should you ever need our services in the future, please do not hesitate to get in touch.
5/5
View AgentsSale of property in Bramley
Great service from David and Lizzie at Bramley. Sale went smoothly and they offered excellent support throughout. Many Thanks from Pete & Karen Ballance
Mr and Mrs Ballance - thank you for your comments and kind words, we are pleased you enjoyed your experience with Sansome and George and we hope you enjoy your relocation to Devon.
5/5
View AgentsGood understanding of the local market
Been viewing with Sansome & George a couple of times, David and Lizzie who I have met have always been pleasant and clearly have a good understanding of the local market, area and the demand a real pleasure to deal with.
Thank you James for your comments, we are still on the look out for your 'dream' home and rest assured as soon as it comes available you will be the first to know.
5/5
View AgentsAssistance in buying a property
David & his team provided an excellent service helping us with our purchase. Many thanks to you all. Gary & Tracey Robins
Mr and Mrs Robins thank you for your comments we are pleased to hear you have had a positive experience with Sansome & George and we hope you enjoy your new home in Bramley
5/5
View AgentsExcellent Work Lizzie
We purchased our property back at the end of October. We had seen another property that we liked but after going back we decided it wasnt for us. Lizzie contacted me as soon as the property we are in now came back on the market and got us in to see it straight away. Lizzie was a huge help from beginning to end, and was quick to respond to emails, telephone calls or any questions we had. I would highly recommend Lizzie to anyone, looking to purchase a home from.
Dear Gemma, We love receiving positive reviews, thank you! We wish you all the best and thanks again for the fantastic review and please come back and use us in the future David Sansome, Managing Director
1/5
GoogleTerrible estate agent luckily didn't buy through. Other Very good agents who are all superior to this poor excuse for an estate agent. Never deal with issues or return calls .
Dear Phil, We value all feedback On this occasion, I have checked our system and we do not recall having any dealings with you Would you kindly contact me directly at md@sansomeandgeorge.co.uk to let me know your experience, along with whom you spoke to at my agency. Thank you David Sansome, Managing Director
5/5
GoogleGreat experience buying a property with Lizzie's help and expertise. Would recommend to others based on my experiences.
4.8/5
View AgentsSale
Very pleased with the way we were treated from start to finish. Callum was very helpful.
Dear Peter We love receiving positive reviews, thank you! We wish you all the best and thanks again for the fantastic review David Sansome, Managing Director
5/5
View AgentsExcellent Service
The experience we had with Sansome & George was entirely positive. From the initial valuation through to completion, Sansome & George delivered as expected and promised. David's valuation, despite a) being significantly higher than that from 2 other agents and b) my slight scepticism :-D , proved to be accurate and we accepted an offer just below the original marketing price. This shows David knows his market, the potential, and that he has faith in his and his team's ability to achieve a good sale price. Furthermore, within days of our property being placed on the market, we had a stream of people (I think 12 viewings) on the opening weekend followed by several more in the following days. This resulted in no less than 3 offers within 2 weeks of placing our home on the market. The viewings were hosted promptly, professionally and enthusiastically by the team and the feedback post-viewing was prompt and comprehensive. I was also impressed with the 'after-sales' service where the team kept their eye on the ball, monitoring and gently nudging the slow, 'COVID-afflicted' process from Offer Acceptance through to Exchange and Completion. I don't normally like to single-out individuals from a team effort, but I would in particular like to give a special mention to Lizzie, who went above and beyond, trying to mitigate what became a vacuum of communication between the legal representatives and their respective clients. At times, I felt it would be easier to contact a primitive lifeform lurking in the deepest ocean abyss, than it was to get an update on the conveyancing....but Lizzie rolled up her sleeves, dug in, and made persistent calls that I'm sure added some much needed momentum to proceedings. Thanks to everyone at Sansome & George. A job very well done.
Dear Richard Wow, thank you for such an amazing review! We really appreciate it We are all very happy that the sale worked out for you It was a pleasure dealing with you and we wish you all the best in the future Kind regards David Sansome, Managing Director
5/5
View AgentsExcellent communication
Lizzie was exceptional from the very first moment that we enquired about what is hopefully soon to be our new house. She was quick in responding to our emails and went above and beyond to get answers to our questions all whilst being professional and friendly. Having recently had a rather poor experience with a different agency, this really made us feel confident in offering on the house. Based on this experience, I would highly recommend using Sansome & George.
Pippa, Thank you for your kind words about your experience with Sansome & George. I will certainly pass on your comment to Lizzie who i know will be pleased to read such kind words. We look forward to passing on the keys to you new home soon.
4.5/5
View AgentsThank you
Thank you to David and Lizzie for all your hard work and understanding on making the sale. Your advice and support has given me the reassurance I sometimes needed. The Bramley office is so handy to be able to just pop on with any questions and you're both always more than happy to help.
Mrs James, thank you for your comments, i am pleased to hear that the Bramley office service has met your expectations i will make sure your comments are passed to the office and wish you a successful move.
5/5
View AgentsExcellent Service
I instructed Sansome and George to sell my property in Basingstoke and I have to say their service was first class. The team were always on hand for any questions I had and they did an excellent job of marketing my property. My valuation by David was spot on and we achieved the Guide Price. I’d certainly recommend them to others.
Lianne, thank you for your kind comments. We were delighted to act for you. Kind regards David Sansome, Managing Director
5/5
View AgentsFantastic Service
I wanted to send a quick note to say a big thank you from Stella, Emmeline and myself for getting our house sale over the line. The service we received has always been fantastic and we really appreciate all the care and attention we have received throughout the past few months.
Thank you for your kind words.
5/5
GoogleSansome and George were excellent to deal with. They were very responsive to all enquiries, and certainly went above-and-beyond my expectations. I'd like to personally thank David and the team for making a stressful time as bearable as possible, and I have no reservations in whole-heartedly recommending them.PositiveResponsiveness, Quality, Professionalism, Value
Jody, thank you for your kind comments. Regards David Sansome
1/5
GoogleWe enquired about a property in Plantation Rd Tadley. First we were told by Nicky Bedward it had already sold, then she said " if you want to see it to rule it out we've got lots of appointments on Saturday" When I said "yes please" she said we've only one at 1030 am. We finally viewed, made an offer on the Monday to be told our offer had been rejected.After our offer was rejected, we phoned to offer a raised bid, but were told that the vendor had made their mind up, and wouldn't consider any further bids. A week later we were told that the vendors were asking for final offers again. Not sure why we were contacted again as we had already put in our best and final offer. Too many mind games for our liking.NegativeResponsiveness, Professionalism
Thank you for your review. We are sorry you feel disappointed with our service. We had a lot of interest in this property and our client instructed us to seek full and final offers. We went through this process and the client accepted an offer. We then received an offer after this event, our client requested us to go through this process again. We contacted you again to give you the opportunity to submit a new offer. I hope this clears up your comments and views on my company. If you wish to discuss this with me in more detail, please e-mail me: md@sansomeandgeorge.co.uk Kind regards David Sansome, Managing Director
1/5
GoogleRenting a small property .To cover us during the Lockdown. As we are both key workers . Called & emailed several times .Regarding huge problems with the health & safety of the property . From unsecure doors & poor kitchen ,Bathroom facilities .It has been 4 months . And we are resigned to finishing the AST agreement . A total disgrace . Asking the Council to help us sort it out .NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have found that Sansome & George at Bramley have been very informative and clear of what's going on . I have not brought a house for 30 years and I must say without Sansome & Georges help, I would be lost. A big thank you S&G and especially to Zach who help us in making the final decision on the correct house to buy. Zach I would give you more stars. Best regards Brad BeedenPositiveProfessionalism
5/5
GoogleThe team at Sansome and George Bramley were very helpful. George, who we were initially in contact with was great, always responded promptly and accurately to our queries. Zac and David were always supportive and helpful towards our needs and always met us an approachable smile when visiting the estate agency. Thank you for seeing the sale through.!PositiveResponsiveness, Professionalism, Value
Thank you for your kind comments, we wish you all the best Regards David Sansome, Managing Director
5/5
GoogleFrom start to finish Sansome and George were professional, excellent communication and worked hard to sell the property, curtious and respectful. I cannot thank David burrows and the team who were head and shoulders above the other estate agents that wanted to sell the property. I even had one agent that kept ringing me Every other day to see if I had made up my mind yet!! Wont say who it was but, paul the (trawler man) didn’t do himself any favours!!!! Sansome and George will defiantly get my business again. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Thankyou.PositiveProfessionalism
Gary, thank you for your kind comments. Kind regards David Sansome, Managing Director
5/5
GoogleM j cleaning we clean windows and carpets and oven cleaning if you are interested please contact me
1/5
GoogleIf you are looking for one of the worst Agents in Hampshire who do the following, Sansome & George are the one’s for you: • Lie about valuations to win business • Terribly slow at listing property, having to be chased numerous times • Not financial check potential buyers correctly, so you lose sales • Hide behind emails with any bad news, sending them out of hours meaning you’re unable to discuss issues • Lie about how RightMove works forcing de-valuation to make their job easier • Get passed around 3 different agents at S&G, as none were good enough at their jobs to finish what they started • Initiating “Race to survey” with potential buyers which is not a practice that should be used • The Managing Director couldn’t have cared less about the sale, and was incredibly unhelpful • No sales progression team, with all leg work being done by myself, with numerous emails/calls ignored & resorting to dealing with buyers direct as they wouldn’t assist • Seemingly breaking GDPR on two occasions • Solicitor & other Estate Agents in chain being unable to get hold of anyone at S&G at a crucial part of the process • Our Solicitor & another Estate Agent in chain asking, and I quote… “at what point are Sansome & George going to start earning their commission” The 6 month process of having to deal with this lot, has been a nightmare from start to finish. You go down the complaint procedure, and the Managing Director (laughable he has that title) refuses to accept any blame, seemingly desperate for the small amount of commission they were paid (not earned). Thank god the saga is finally over & I’ll never have to deal with this shocking company again. I can’t imagine many things more painful than dealing with this lot. No doubt someone at S&G will comment on this. Ignore them as they’re just trying to save face. Avoid at all cost.
5/5
GoogleVery grateful to David and the whole team involved in helping us sell our property. Friendly, flexible, helpful - Thank you so much!
1/5
GoogleReceived unsolicited letters from this branch after they no doubt saw a sign from a competitor outside my house. Rang to remove my details and was told it's some kind of exercise, it feels like some kind of exercise to fraudulently take business from Sansome George or worse start speaking to me so i make a payment to them as my house has sold. Very odd setup , someone should look at the legitimacy of this business.NegativeQuality, Professionalism
Thank you for your comments. The sales team have been contacting sellers in the local area to see if they are looking locally to buy or rent. Unsure what you mean by your comments with regards to payments, if you wish to call the office would be very happy to clarify the situation. Kind regards David Sansome, Managing Director
5/5
GoogleNicky took good care of us from the moment she came on board She made sure that our property was sold quickly and efficiently and has been and remains extremely helpful in making our sale and onward purchase as smooth as possible. She is always available and happy to help. We are glad we went with Sansome & George for our sale over the alternative local estate agent.PositiveResponsiveness, Quality, Professionalism, Value
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Basingstoke has the most, with 51 reviews rated 3.7 out of 5, followed by Bramley with 41.
The six Sansome & George offices, by town:
43 reviews from sellers, rated 5.0 out of 5 on average. For example, J wrote: "I would like you and your team to know how impressed we were with the service that you offered when buying and selling our property. You worked hard beyond your ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, Gemma wrote: "We purchased our property back at the end of October. We had seen another property that we liked but after going back we decided it wasnt for us. Lizzie ..."
3 reviews from tenants, rated 5.0 out of 5 on average. For example, Graeme wrote: "Seem like a good agent. On time for appointments. Answered questions."
