Trusted Agent profile
★★★★★
748 reviews across 3 offices and 2 platforms
Sandstone UK Property Management Solutions Ltd has three offices, in Edinburgh, Dundee and Glasgow. Together they have 748 reviews on two platforms, rated 3.4 out of 5 overall.
Sandstone UK Property Management Solutions Ltd's three offices, most reviewed first. Each has its own page.
Showing 747 reviews on Google only. Show every review
5/5
GoogleI moved into a Grant Property flat 6 months ago. The application and moving (in and out) process has been very relaxed and quick. We found a few issues with the flat after moving in, but our property manager Lily Galloway has always been very helpful, kind and responds quickly to our enquiries and any problems that come up are sorted fast.
5/5
GoogleI have had a fantastic experience with Grant Property Management so far. Our agent, Joshua Brooks, has been extremely efficient, transparent, and communicative. Each step of the tenancy application process was dealt with professionally. Thoroughly impressed
4/5
GoogleWe moved into a Grant Property flat about 4 months ago, and while the application and moving process was quick and relatively hassle-free, there were a few issues with the flat that only became clear after a little while. Thankfully, our property manager Joshua Brooks always responds to our enquiries as soon as possible and any problems that come up are sorted fast.
1/5
GoogleThere are so many reasons grant properties were so hard to deal with. + Before we moved in, we arranged to move in at 9am. The day before we were told it would be 4pm. We were staying at an airbnb which we had to leave at 10am. + The place was filthy when we moved in. Thick layer of dirt over skirting boards and dust everywhere. + Old sock in a bedroom + Took 2 weeks for them to fix the oven + My flatmate had a broken wardrobe for 3 months, when it first happened she was informed that they would need to order a part, then she was ignored by them. When we handed in our notice, this was fixed immediately. The contractor had never seen the wardrobe before. He did not need to order any parts. + We had a leak in the bathroom for the entire time we were there. They refused to fix it. + The walls had hundreds of black marks over them. We were told they would get painted in the new year. When the new year came it transpired they had no intention of asking the landlord about this. So they lied to us in the beginning about asking the landlord. + The sofas had dusty black covers with holes in on them. + The sofas under the covers were covered in brown stains + Broken desk + Broken blinds in bedrooms, took 3 months to fix. When the new blinds were installed, we couldn't open the windows. + When we moved out we left it cleaner than we found it. They still had the audacity to ask us for cleaning fees. We disputed this and obviously won + They said we had left items in the property. Everything left in the property was there when we moved in. These are just a few of the issues we had. The communication was horrendous. We wouldn't get a response from our emails for days, if at all. The internal communication was atrocious as well. A couple of people left and then our issues would be at square one again. I have never dealt with such an incompetent estate agents.
5/5
GoogleI would really recommend Grant Property. They were responsive to issues or questions, sending out professional contractors to deal with anything quickly but didn’t come off as over-involved which was great. It felt like we were looked after without being helicoptered which is ideal. The flat was nice, our letting agent, Lily, was really kind and responsive and helped us feel at home. I’d really recommend Grant Property.
5/5
GoogleSo far, we have had a great experience with Grant Property. We're students and were able to arrange a viewing via Facetime and everything was arranged perfectly via phone and mail. Our flat in Edinburgh is lovely, at a great location and well equipped. Grant Property replies very fast and when there are issues/repairs to be undertaken, the service is really fast and reliable. Couldn't imagine any better company!
5/5
GoogleGrant Property have been great! Especially our property manager Joshua Brooks. We moved into our flat 5 months ago and the flat has had many things go wrong just due to it being an older flat, but Joshua always sorts everything out as quick as possible. We have had no issues at all, and love our flat. Highly recommend!
5/5
GoogleAfter been associated with Grant Property for 1 year , I would highly recommend them. They are too much professional ,friendly and always ready to help tenants whenever required and I am saying this from my personal experience. Lily Galloway was our property manager and she always listened to any issues we faced during our stay and I too remember one day I did spoke to her on loud voice because of some external issues in the property but still she listened to be very calmly and provided me with solution. I would love to be part of Grant property family again in near future and would really encourage others to be part of them if you really want to stay in a clean, nice and homely environment. Cheers.
5/5
Googleexcellent service. stayed in constant contact in the process, making it easy to rent a house. highly recommend.
1/5
GoogleRating only, no written review.
5/5
GoogleExcellent service from Erin and the team
Donavere, thank you for your feedback! I am pleased to hear that you are happy with the quality service, that we work so hard to provide. I will be sure to pass this over to the team. I hope you enjoy the rest of your tenancy with us. Kind Regards, Andrew, Director of Property Management
5/5
GoogleThe staff are very approachable and competent. Communication has never been an issue.
5/5
GoogleCompany has proven to be very reliable, staff couldn't be friendlier or anymore helpful, Ms Richardson in particular. Grant's property would definitely be the first choice for letting agency for next flat.
Callum, it is excellent to hear that you have had a positive experience with us. Our team is committed to ensuring the best possible service is provided. I will ensure that your kind review is passed on to them. Kind Regards, Andrew, Director of Property Management
5/5
GoogleI'm pleased with our experience with Grant so far. The flat is very nice and Erin couldn't have been more helpful. The selection process for flat applications made things pain free and simple.
Duncan, Thank you for taking the time to post this review. Our team are dedicated in providing the best possible service to all of our tenants. We will pass on this feedback to the team. Please feel free to contact your Property Manager if you require any assistance and we hope you enjoy your tenancy with us. Kind Regards, Andrew - Director of Property Management
1/5
GoogleAs student I had to find a location in Dundee. The appartment is already lived by 2 other tenants and I replaced one other. Nor the tenant nor the agency didn't say that this is a joint lease and I could not get out of the apartment befor the lease. I learned this only as I came to the agency. During the conversation the person sayd that as a non guarantor lease I have to pay for one month and this payment will than be used for the last month. After I paye the deposit they sayd me that this is actually 2 month that I have to give them. As a student they want me to pay 795 pounds and aware them 2 month befor the end of the lease that I will go away do they use this money. If after all this new information you decide not to take the apartment so you can be sure they will never give back your deposit. I really hope that after all I've read here they give me my deposit back at the end of the lease. When I see how easy it was for all my classmates with other agencies so I understand that this here is far away from being good one. The positif point is that they answer quickly to emails and are very polite. But this is not a major importance if the information is changed all the time.
Hava, we are sorry to hear of your disappointment. I am confident we can have this quickly resolved. Our terms and conditions are consistent for all our tenants and we would be happy to clarify this for you. Please can we invite you into the office so we can discuss in person. Feel free to contact me on andrew.hutton@grantproperty.com to arrange this. Kind Regards, Andrew Hutton - Director of Property Management
1/5
GoogleAt the beginning everything was fine. Paperwork and communication was quick and efficient. Once we moved in flat we found it dusty, hairs in sinks and bathtub, bra and socks from previous owners under our beds. I had to reclean the flat myself. Few months in, the extraction fan over hob broke and until the day myself and others moved out it wasn't fixed. Then there was some mold in bathroom, they didn't properly clean it, just painted over. The loose floorboards that they were when we moved in and was promised to fix it, was never fixed. We had problems with pigeons - it took them months to resolve issue. Once we moved out - they're charging us insane amounts for few crumbs and some dust and trying to charge us for ridiculous damages (using provided pan and pots). Be careful when renting with them, take photos the second you move in the flat because they will try and pin the blame on you later on
5/5
GoogleOutstanding service and guidance provided by Grant Property-Dundee. Holly provided extensive information during the viewings about tenancy laws and processes in Scotland and was very friendly and helpful. Paul provided excellent customer service and patient guidance throughout the tenancy process. Diane and Rosalind demonstrated dedication and concern with my range of inquiries upon moving into the property. The colleagues in the office are also professional and knowledgeable. This is my first move to Scotland, and I'm happy to find Grant Property for the challenging process of moving and starting a new tenancy. Thank you!
Eda, thank you very much for taking the time to leave this thoughtful review. We are pleased to hear about your excellent experiences dealing with Grant Property. I will be sure to pass on your kind feedback to our team. Kind Regards, Andrew Hutton -Director of Property Management
4/5
GoogleWe have found grant property to be very pleasant to deal with since our initial viewing of our flat back in April, we knew from then we wanted to go with grant property, as the agent was very friendly and informative, she also made sure we could easily reach her through a whatsapp group she created. This made the process of applying for our flat much easier and we always got a fast response from her which was reasurring. When we have had to call the main office we found they were informative and happy to help us, we also found the flat to be in great condition when we moved in and are very happy with all the amenities the flat came with! We have recently brought an issue to grant properties attention and are awaiting a response, however, we have confidence we will get a response shortly.
Faye, we appreciate you taking the time to leave this review. I am delighted to hear of your positive experiences with Grant Property. Kind Regards, Andrew Hutton -Director of Property Management
1/5
GoogleVery expensive they are increasing our rent even though repairs had to be done ourself. We had to pay for it to be cleaned due to how dirty it was when we moved in. Many issues keep coming up and they definitely are overcharging us. Students be careful. The woman who manages our flat and helps us is very nice her name's Erin. Also many grant property workers randomly let themselves into our flat without telling us first. Last week 5 different people came in throughout the week with a key. Not very private for our own flat.
5/5
GoogleBeen with Grant property just over a year now and the experience has been second to none, Holly was our initial contact in finding us a flat in the Spring of 2018 and since then we have mostly dealt with Rosalind, both have been great. Any issues we’ve had have been dealt with swiftly. Would 100% recommend renting with Grant Property.
Thank you for taking the time to leave us this kind review. We are pleased to hear of the incredible service you received from Grant Property. I will be sure to pass on your compliments to Holly and Rosalind. Kind Regards, Andrew Hutton -Director of Property Management
1/5
GoogleAbsolutely dreadful. Rips off both tenant and property owner. Where do you think the money for the fancy office and personalised cars comes from? Absolute swindlers. Never go near them.
Hello Fran, I am Andrew Hutton and I head up Property Management at Grant Property. After some investigation we were unable to find any record of experience you may have had with us. I would very much welcome the opportunity to discuss this in more detail and endeavour to resolve this. Please contact me at Andrew.hutton@grantproperty.com
5/5
GoogleGreat lettings managers. We moved from abroad and they efficiently helped us through the paperwork. After acquisition, they were quick to respond and help us with any arising concerns. Our stay was only 6 months, but move-out was smooth and deposit returned promptly. Thank you Lilian and Tiago!
Rebecca, this is fantastic feedback to receive. Here at Grant Property, it is important to us that tenants receive a high level of service at all times. Thank you and I will ensure your kind words are passed to Lilian and Tiago. Kind Regards, Andrew Hutton, Director of Property Management
1/5
GoogleRating only, no written review.
David, we are sorry to receive your review and as a tenant of ours for almost 4 years it is disappointing. I would be keen to discuss this further with you to better understand this and invite you to contact me at andrew.hutton@grantproperty.com so we can arrange a call. Kind Regards, Andrew - Director of Property Management
4/5
GoogleThey've been really good in sorting out my accommodation by being quick to reply and very very open.
Tino, thank you for your feedback. It’s important to Grant Property that every experience with us, is positive. Kind Regards, Andrew Hutton, Director of Property Management
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Edinburgh has the most, with 545 reviews rated 3.6 out of 5, followed by Dundee with 127.
