1/5
GoogleEnding the tenancy agreement with GP was one of the biggest reliefs of our life. Stay away!NegativeResponsiveness, Quality, Professionalism
Trusted Agent profile
Sandstone UK Property Management Solutions Ltd letting agents in Edinburgh, Dundee and Glasgow
★★★★★
748 reviews across 3 offices and 2 platforms
Sandstone UK Property Management Solutions Ltd has three offices, in Edinburgh, Dundee and Glasgow. Together they have 748 reviews on two platforms, rated 3.4 out of 5 overall.
Our offices
Sandstone UK Property Management Solutions Ltd's three offices, most reviewed first. Each has its own page.
- Sandstone UK Property Management Solutions Ltd Edinburgh14 Coates Crescent, EH3 7AF545 reviews · 544 on Google (3.6)0 in the last 90 days
- Sandstone UK Property Management Solutions Ltd Dundee20a Whitehall Crescent, DD1 4AU127 reviews · 127 on Google (2.5)0 in the last 90 days
- Sandstone UK Property Management Solutions Ltd Glasgow685 Great Western Road, G12 8RA77 reviews · 76 on Google (3.8)0 in the last 90 days
Reviews on Google
Showing 747 reviews on Google only. Show every review
Google1/5
GoogleCan get a flat easily if you have money but they do not respect their tenant, especially if you are a student. They also lie instead of getting things done. Will only recommend if you have no choice.
1/5
GoogleThe own some flats in a tenement where I also own one, and they are a bunch of utter clowns. When they want to do a repair some random person just sends an email demanding money - no letter, no introduction of who they are, certainly no invoice like actual professionals. Then, without them even telling me they're going ahead with the works, I'm woken at 8:20am by scaffolders yelling at each other outside my bedroom window. Of course, their offices are shut because it's the weekend... Bunch of absolute amateurs.
2/5
GoogleReally terrible communication. On contract it says 24hours notice before someone comes in the flat but that’s not the case. Awful awful communication with agents who don’t let you know what is going on and why your property needs to be entered. Already had someone come in despite saying I didn’t agree and chose another date and now someone still needs to come in after getting an email at 11pm for the next morning (no idea why) so I’m still not getting a 24hours notice. This is starting to make me believe people are coming in without my knowledge and if I find that out, I will be taking legal action. Please respect your tenants (or at least respect the contract)!!!!
1/5
GoogleI was with Sandstone as a tenant when it was called Grant Property Management and they were hands down the worst property management company I have ever rented from. We gave up on them repairing anything as they ignored all emails. The only way to get a response was usually to copy in the branch manager when emailing. They then moved to an online reporting system for faults but this was also useless as no one responded to any faults logged. The only time we got reliable communication from Grant/Sandstone was when rent was involved. Despite the fact we had direct debits set up for a specified date every month we received semi-regular emails asking for rent to be paid. These then required further emails from us or phonecalls, all to discover that there had been an admin error on their end and we did not in fact owe them an entire month's rent. I could go on, but all in all they were a terrible company to rent from and I'd advise avoiding them at all costs
1/5
GoogleHorrible landlords. Had a lot of issues with the flat itself, including being told something in my room will be fixed, however it was not even mentioned during my whole stay there. The company refused to process my leaving application as they have "exceeded the maximum number of applications", leaving me with a lot of stress regarding terminating my lease for months. Had to write a plethora of angry emails in order to terminate my lease. Furthermore, they claimed that the fees which I was meant to receive back are not in their system, and I only received my money back after someone from the company randomly found the records. Communicating with the company had also been appalling, frustrating and absolutely unhelpful. Do not rent from them, especially if you're a student.
Agent replied · 24 October 2024
Hi Aleksandra, Thank you for leaving the time to leave us a review. With regards to your comment about leaving, please understand that change of tenancies are not something we are legally obliged to offer, and is something we look at on a case-by-case basis. I am sorry to hear that this caused you stress, but please note this is something we offer entirely by discretion. I am sorry to hear the comments regarding communication. If you ever need clarification you are welcome to contact me on hannah.gilmour@sandstoneuk.com
1/5
GoogleThis is the worst renting agency in Scotland. Whenever you are interesting in finding flat, they are lovely and super kind. Yet, once you are already a tenant, their attention and support, even in the most dangerous moments, is null. I used to live in one of their properties, 17 Arthur Street for about 6 months. During my time there, I was robbed two times; Feb and March. The person or people that entered did have keys, and the only source of them can be the property. In these two times, I have did call them but their support was terrible. Nobody came to check up on me, I couldn't leave this place earlier, they are reducing terribly my deposit, and I have been treated terribly. DON'T GET A FLAT WITH THEM
1/5
GoogleBE WEARY of renting with Grant/Sandstone. They’re notorious for taking/allowing cleaning companies to take extortionate amounts for so-called “cleaning” which is absolutely non-existent. Moreover, the invoice for the cleaning fee was dated more than two weeks after I vacated the flat; IF there were any cleaning to do then (which i highly doubt) it mustve been due to a flat sealed shut for two weeks accumulating some dust if any. I even sent them video evidence of the condition in which i left the flat, and in turn they sent me a few pictures back with dust or whatever that wasn’t there when I moved out (they inspected it days later) and said that that justified a 350 pound cleaning fee. I paid for professional window cleaning and oven cleaning (they were spotless and i have evidence of that) but somehow I’m getting recharged for them. It is absolutely ridiculous how they’re not understanding at all. The number of people I’ve read about this happening to by Grant/Sandstone are innumerable. When I first moved in, my property manager at the time who has now left Grant, told me about how they cheap out on things whenever they can like not replacing the wobbly chairs in most of their flats. I paid to fix things myself and had to do handywork all the time, paid my rent on time every month, never complained, had my flat professionally cleaned spent so much time, money, and effort on it, and even recorded a video of every corner, only for that all to be disregarded. The fee has gone to arbitration, but I’ve spent the past 3 weeks or so sending emails and messages back and forth to Sandstone who were less than responsive and willing to help, forcing arbitration. The way they interacted with me was quite dismissive and condescending, in a manner which all but said “yeah good luck getting your money back we’ve got a tight grip”. In short, my personal advice is, by the way they’ve handled my tenancy for the past two years, do not, if you value your money and sanity, rent a flat with Sandstone, even if it’s the last one on the market.
5/5
GoogleIt's early days as my son and his friends haven't been in their flat in Edinburgh very long. However I want to leave a positive mention about Sandstone's Fixflo software - it's extremely easy to use, to log property issues and arrange appointments for repairs. The three or four minor issues that we have had so far have all been resolved promptly and all interactions have been very pleasant, not just with the office but with the trades too. Sandstone have a service where they will leave keys with the tradesmen if you are not sure whether there will be someone home - this has proved very useful.
Agent replied · 11 June 2024
Hi Caroline, Thank you so much for taking the time to leave us a positive review. We are so pleased yourself and the tenants are finding our portal useful, and I will definitely pass the great feedback onto the property managers. We hope your son and friends continue to have a pleasant tenancy with us and if there are any issues, please continue to use the portal and speak to the designated property manager. Kind regards, Sandstone UK
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleDeserves a zero star. Avoid at all cost. Feedback sums up anyway.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleDon't pay attention to the reviews on their website, they only accept positive ones. My friend posted a negative one yesterday and it was never posted.NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 11 June 2024
Hi Ailsa, I am sorry to hear of the negative feedback. We received a negative review through another portal that I think you may be referring to, however it did not have any detail for us to identify who this was from and which property it was relating to. If your friend would like to reach out to discuss their experience they can contact me directly and I would be happy to help - 07776112266/sam.may@grantproperty.com Thanks Sam May Associate Director
1/5
GoogleUnprofessional, never fixed any of the problems reported, including a leaking roof and bed bugs, then tried to take an outrageous amount of our deposit.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleTerrible experience, with an utterly unprofessional team. Ending the tenancy agreement with them was one of the bigger reliefs of my life. Never again with them.NegativeResponsiveness, Quality, Professionalism
1/5
GoogleProbably the worst company you'll ever come across. You can never get hold of anyone in the office and don't even think of trying to get them to sort repairs despite your extortionate rent.
1/5
GoogleDo not rent with Grant Property at any cost. They can change their name, but not their abhorrent business practices.
1/5
GoogleThe flat was disgusting when we moved in and they literally ignore enquiries into the flat. The contact number is a useless automated one that doesn't understand what your saying and still won't put you through to speak to a human, DO NOT CHOSE THIS PROPERTYNegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 11 June 2024
Hi Niki, I'm sorry to hear about your move in experience. I would like to speak to you in regards to this and to get an understanding on all points. I would like to invite you to contact me directly at diane.simpson@grantproperty.com, alternatively, we can arrange a call at a convenient time for you. Kind Regards, Diane Simpson, Associate Director
1/5
GooglePoor quality service, poor value, poor experience, poor everything. DO NOT USE GRANT /SANDSTONE MANAGEMENT. SO Bad they had to CHANGE their name! They are THE worst letting agent in Edinburgh. Non responsive. Unhelpful. They make very bad neighbours too!NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleGrant's strategy is to trick unassuming students, almost all of whom are first-time renters, by locking them into contracts that oblige them to live in uninhabitable properties. Grant does whatever it can to extract maximum profit from its renters, pushing the boundaries of legality. And when the students complain, Grant snubs them. If you’re looking to rent somewhere, STAY AWAY from Grant Property Management. They will use and abuse you.NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 11 June 2024
Hi Tom, I'm sorry to hear about the experience you have had. I would be grateful if you could contact me directly to discuss - diane.simpson@grantproperty.com Kind regards, Diane Simpson, Associate Director
1/5
GoogleComplete joke of a company - both of renters AND landlords. Rented with them for less than a year, where we end up filling a complaint with the Scottish Tribunal for their unfair deposit practices (requiring additional deposits - google Martin Asenov Ivayla Ivanova Scottish Tribunal). Hopefully this serves as a good reference for any current tenant, that was also made to pay an additional deposit (or "advance rent" as former Grant Property, now Sandstone tries to call it) - you can file your own complaint and reference our case as a precedent.
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Questions about Sandstone UK Property Management Solutions Ltd
Which Sandstone UK Property Management Solutions Ltd office has the most reviews?
Edinburgh has the most, with 545 reviews rated 3.6 out of 5, followed by Dundee with 127.
