5/5
GoogleMathew and Aiden are amazing and so helpful
Agent replied Β· 11 June 2024
Hi there, Thank you so much for your kind comments for Matthew and Aiden. We will make sure this comment is passed onto them. Kind regards, Sandstone UK
Trusted Agent profile
Sandstone UK Property Management Solutions Ltd letting agents in Edinburgh, Dundee and Glasgow
β β β β β
748 reviews across 3 offices and 2 platforms
Sandstone UK Property Management Solutions Ltd has three offices, in Edinburgh, Dundee and Glasgow. Together they have 748 reviews on two platforms, rated 3.4 out of 5 overall.
Our offices
Sandstone UK Property Management Solutions Ltd's three offices, most reviewed first. Each has its own page.
- Sandstone UK Property Management Solutions Ltd Edinburgh14 Coates Crescent, EH3 7AF545 reviews Β· 544 on Google (3.6)0 in the last 90 days
- Sandstone UK Property Management Solutions Ltd Dundee20a Whitehall Crescent, DD1 4AU127 reviews Β· 127 on Google (2.5)0 in the last 90 days
- Sandstone UK Property Management Solutions Ltd Glasgow685 Great Western Road, G12 8RA77 reviews Β· 76 on Google (3.8)0 in the last 90 days
Reviews on Google
Showing 747 reviews on Google only. Show every review
Google5/5
GoogleMatthew has been very patient for answering questions. A nice agentππ» β¦
5/5
GoogleMatthew has been a great help so far, keeping in touch and on top of things!
Agent replied Β· 11 June 2024
Hi George, So happy to hear of your kind words towards Matthew. We will make sure this is passed onto him. We hope you continue to enjoy your tenancy with us. Kind regards, Sandstone UK
5/5
GoogleGreat service so far, Matthew especially has been a great property manager. Very efficient at attending to any issues we come across.
5/5
GoogleSandstone property is very good. Aiden Russel is very nice. He helped us a lot yesterday and when we misunderstood his point he would explain patiently. Thanks again to Aiden.
5/5
GoogleGood sendston
1/5
GoogleCompletely ghosting their customers for some reason? From agent not attending viewing and not keeping in touch to company email also ignoring me as well. Wouldn't reccomend them to anyone.
Agent replied Β· 11 June 2024
Hi Arturs, Thank you for taking the time to leave us a review. We can ensure you that this is not the experience we wish to leave our tenants with. I have passed your message on to our Lettings team for them to investigate further. Best, Sandstone UK
4/5
GoogleMe and my flat mates have recently moved in to quite a fixer-upper flat. It has had many issues wrong with it, like a hole in the roof, dirty floors and damp etc. However, despite us being told it would be fixed by the time we moved in aug, it was not. Although we have had many issues with this flat, we have had a lot of help from our property manager Sharon, she has managed to get the issues resolved within a few days or a week. She would check in with us every week with an update and has been overall helpful. I do appreciate what she has done, and even though it wasnβt her fault she did take responsibility and got the issues resolved quickly. Thank you Sharon
Agent replied Β· 11 June 2024
Hi Nina, I'd firstly like to apologise for the issues you faced upon moving in. I am however glad to hear of your experience with Sharon, which is exactly the level of service we strive to achieve. Many thanks for your kind words, and your comment will be passed onto Sharon. Kind regards, Sandstone UK
1/5
GoogleAvoid if possible Absolutely great when wanting to rent a property, however, once you have paid your deposit and have moved in they are useless. To get any thing fixed takes ages, the staff are rude and unhelpful. I recently terminated my lease and went to drop off the keys, I stood in the door way for about 20min and no one greeted me or offered to help. Furthermore, the flat I was staying in had a massive leak in the roof which took over three months to fix. I would avoid this agency at all costs. Absolutely horrible customer service and exceptionally rude staff.
1/5
GoogleSandstone/ Grant stole my money. I payed a deposit to reserve a flat. They never returned it.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleThey offered to pay Β£200 deposit prior doing the physical view of the property which looks like a scam to me.
Agent replied Β· 24 October 2024
Hi Roman, We ask successful applicants to make a deposit, depending on the number of β¦ More
1/5
GoogleAvoid at all costs. Trust me - unless you're completely out of options, do not rent with them. Wish there was a 0-star rating...
Agent replied Β· 24 October 2024
Hi Elitsa, We are extremely disappointed to hear this. Please can you email me on hannah.gilmour@sandstoneuk.com with an outline of your issue and I can look into your complaint. Kind regard, Sandstone UK
1/5
GoogleNoone answers the phone. Didn't deal with their tenant from hell for 7 years. Also refused to come up & sort the same tenants leak. Their workmen leave a mess in the close & don't clean it up.
Agent replied Β· 24 October 2024
Hi Kevin, Thank you for taking the time to leave us a review. We are disappointed to see this feedback, and that your experience with us has not been the high level of service we seek to achieve. I would love to investigate this further; can you please email me at stephanie.barrie@sandstoneuk.com so that this can be investigated for you. Apologies and thanks
1/5
GoogleBelieve the negative reviews. I have been attempting to call the company **just to arrange a viewing** β¦
1/5
GoogleAbsolutely hopeless. The flat itself is lovely but they are completely anonymous when it comes to fixing an issue you have raised. I have been left without mains water for two days at time of writing and sandstone have been entirely anonymous in getting the issue fixed even when nothing about it can be done without their permission
Agent replied Β· 24 October 2024
Hi Lewis, Sorry to hear about this. Please can you email me at hannah.gilmour@sandstoneuk.com outlining your address and I will put you in touch with the relevant persons and get this resolved for you. I hope we are able to improve your experience. Kind regards, Sandstone UK
1/5
GoogleOne of the worst property management company. Avoid this company at all cost. I have currently moved into a property managed by sandstone. Condition of the property was awful when we moved in despite the fact we were told that there will be β¦
1/5
GoogleDON'T GO WITH THIS AGENCY. Been with this property agent twice. My own mistake then. Both times we cleaned the flat thoroughly and both times we were charged at the end for amounts that just wouldn't have been true. The second time we got β¦
3/5
GoogleThe process for applying for a property went smoothly and it was relatively simple to fill in the details and complete our side of the application process and lease signing. It was a very exciting experience and I thank Grant Property for β¦
1/5
GoogleIf I could give this company 0 stars I would. If you are ever considering a flat within 15 Blackness Street just don't bother especially 15F. β¦
1/5
GooglePrevious review /A complete lack of communication, responsiveness and respect for the tenant. Sandstone, formerly grant properties, are easily the worst letting agency here in Dundee. Do NOT rent with them unless absolutely necessary. I'm still stuck with them and until I move later this year, every single day they leech money from me is the worst. They've completely ignored my issues, don't accept calls, ignore emails and do the bare minimum at all times./ Update 1 I'm leaving the previous review up for transparency, but ever since my contact point switched to Olivia Robertson and Jack Aitken, things have improved drastically, hence the increase in stars. There are still a number of issues with the property itself, but the responsiveness has increased and Olivia and Jack are excellent help. Update 2 Since moving out of the property let to me by sandstone, they have been noncommutative and attempted to skim Β£250 off my deposit for what they claim are "cleaning charges", despite the property being left in drastically improved condition than it was in when my tenancy there began, despite having shown proof of the state of the property on my arrival (an issue they did not resolve in time and left me to clean up after them and their previous tenant). Unacceptable service and a frankly blatant attempt to rip me off.
Agent replied Β· 24 October 2024
Hi Jack, Thanks for taking the time to leave us a review. Although I am pleased your communication has improved, I am disappointed in the initial review. I will make sure that your comments for Jack and Olivia are passed onto them and this will be very well received! In future, you can always email me at hannah.gilmour@sandstoneuk.com and I will be happy to investigate any issues for you, if you are ever struggling for a point of contact. Kind regards, Sandstone UK
1/5
GoogleAvoid at all costs. Despite multiple bad reviews from people who have been with sandstone we went with them hoping that we would have a better experience. This was by far the worst company I have ever rented with. Issues included but were not limited to: -Very high rent/repair costs for the quality you get. -Dishwasher breakdown that was never repaired. -A broken window through no fault of our own that was never repaired. -Rude/dismissive interactions with staff. -Staff were very unhelpful if they did respond but you were lucky to get a response at all. The agents are based in Edinburgh and so if looking for a property elsewhere they will have never visited it and have likely never been to your city as was the case with ours. We were lied to about our flats cost of heating and only found out about how expensive it was once we were living there. Do not rent with sandstrone, rent a lesser property if you have to as it is seriously not worth the money/hassle.
Agent replied Β· 24 October 2024
Hi Christopher, We are extremely disappointed to hear this. Please can you email me on rachael.middleton@sandstoneuk.com an outline of your issue and I can look into your complaint. Thanks, Rachael
4/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about Sandstone UK Property Management Solutions Ltd
Which Sandstone UK Property Management Solutions Ltd office has the most reviews?
Edinburgh has the most, with 545 reviews rated 3.6 out of 5, followed by Dundee with 127.
