Trusted Agent profile

Sandersons estate agents in London, Ashford and Maidstone

4.7

★★★★★ Excellent

674 reviews across 3 offices and 2 platforms

Sandersons has three offices, in London, Ashford and Maidstone. Together they have 674 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

578

Reviews on Google

All 3 offices

Trustpilot logo

96

Reviews on Trustpilot

All 3 offices

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Our offices

Sandersons's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Sandersons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 574 reviews on Google only. Show every review

5/5

Google

Sandersons estate Agents team has bee very good so far during our search process! They were quick, efficient and very easy to chat to. Vicky and Joe are amazing, answering very promptly . We have had a great experience with both organising the viewing and to have our offer accepted!! Thanks for your help.

Maisa · 23 September 2025 · Sandersons Lettings

Agent replied · 23 October 2025

Thank you so much for your lovely review. We’re thrilled to hear you’ve had such a positive experience with our team during your search. Vicky and I have really enjoyed working with you, from organising the viewing right through to having your offer accepted. We’ll continue to be on hand to guide you through the next stages and make the rest of the process as smooth as possible.

5/5

Google

We had the absolute pleasure of working with Kerry throughout the sale of our home, and she has been nothing short of amazing. From start to finish, Kerry was professional, approachable, and always ready to help with any questions we had along the way. Her communication was excellent, clear, timely, and reassuring, which made the whole process feel so much smoother and less stressful. Kerry genuinely cared about us and our situation, and it really showed in the way she went above and beyond to support us. We are so grateful for her hard work and dedication, and we couldn’t recommend her highly enough. Thank you, Kerry, for making such a big difference during such an important chapter in our lives! And thank you to all the Sandersons team for the support and help throughout. Shane & Danielle x

Car · 23 September 2025 · Sandersons Lettings

Agent replied · 23 October 2025

Dear Danielle & Shane, thank you so much for the lovely review. It has been an absolute pleasure and I wish you all the best in your new home. Best wishes, Kerry & The Team

5/5

Google

Joe, Vicky and Loiuse have all been very helpful and approachable in finding a buyer, right from putting the property on the market, arranging appointments and giving feedback after the viewings. Many thanks.

Daphne · 23 September 2025 · Sandersons Lettings

Agent replied · 23 October 2025

Thank you so much for your kind words and for taking the time to leave us a review. We’re thrilled to hear that you found Joe, Vicky and Louise helpful and approachable throughout the process. It’s been a pleasure working with you to find the right buyer and we really appreciate your trust in Sandersons. Wishing you all the best with your next chapter!

5/5

Google

Good experience very professional

Tommy · 23 September 2025 · Sandersons Lettings

Agent replied · 23 October 2025

Thank you so much for taking the time to leave us a review. We’re delighted to hear you had a good experience and found our service professional. Our team always strives to make the buying and selling process as smooth as possible, and your feedback means a lot to us. If we can ever help you again in the future, please don’t hesitate to get in touch.

5/5

Google

My family and I spent a wonderful week in London, thanks in part to the apartment, where we were able to spend relaxing and peaceful evenings after a tiring day of sightseeing. The apartment was very safe and yet very convenient, being … More

Erika · 25 August 2025 · Sandersons London

5/5

Google

The Ashford Sandersons team have been excellent. A very strong team ethos that shines through at all times - as well as being professional, courteous and knowledgeable. Our particular thanks to Jane, Antony, Joe and Vicky and of course Matt … More

Jimmy · 16 August 2025 · Sandersons Lettings

5/5

Google

Matthew and Charlotte were fantastic Airbnb hosts. Made our stay very comfortable and easy. They were very responsive and flexible. We very much appreciate their efforts to make our stay a great experience.

Krista · 10 August 2025 · Sandersons London

5/5

Google

Initially after meeting with a few different agents we chose to use Jane Hills from Sandersons because she had something very different from the other three agents we met with. Her 40 years of expertise and experience showed, and we liked and trusted her. We have been on the brink of putting our house live on the market three times over the last three years but had to pull back for different reasons. We have always chosen to go back to Jane for her friendly, professional, honest and down to earth approach. Especially during the difficult times when we’ve changed our minds and the pressure was already high she has only ever been understanding and supportive despite the work she had already put in for us. We will certainly ask Jane to handle our sale when we finally decide to move as our experience with her as well as her different colleagues has also always been positive.

J&d · 5 August 2025 · Sandersons Lettings

5/5

Google

Our house has been on and off the market for the past three years, but due to the professionalism, motivation and positivity of Antony and his team always coming up with fresh ideas to market our property, we have at last got a buyer. We have no hesitation in recommending Sandersons Estate Agents.

Suzanne · 25 July 2025 · Sandersons Lettings

5/5

Google

I stayed at Matthew's Airbnb location in London in May 2025 and it was an absolutely splendid stay. The place was impeccably clean, easy to access and conveniently located within one block of two Tube station that offered fantastic connectivity to most areas of London. He was always accessible via message, responded promptly and even proactively checked in throughout my stay to offer support or help if needed. Five stars!!!

Evan · 13 June 2025 · Sandersons London

5/5

Google

Sanderson's were marketing a number of properties that we were considering when moving house and to say they were patient and helpful with us would be an understatement. Nothing was ever too much trouble and the level of time time they were prepared to give to us as prospective purchasers was above and beyond. Antony, Jane and Vicky were always very responsive and happy to answer our questions no matter how small. Of particular note must be Joe Galton, who was instrumental in helping us to finally secure the home that we have always wanted. His enthusiasm, honesty and guidance was something we really appreciated.

Chris · 12 June 2025 · Sandersons Lettings

5/5

Google

We have been very impressed with the service Joe Galton has provided. He has been very professional and helpful, we would recommend Sandersons as an Estate Agent.

Celia · 13 May 2025 · Sandersons Lettings

Agent replied · 14 June 2024

Hi Celia Thank you for the 5 star review, I really appreciate it. Many thanks Joe

5/5

Google

We had a fantastic stay at this property in west London. Apartment was exactly as pictured with a high quality finish. Perfect location and superb responsive hosts. Would stay again for sure.

Danielle · 10 May 2025 · Sandersons London

Agent replied · 25 May 2025

Thanks ever so much for the wonderful and kind review Danielle! You're welcome back anytime :)

5/5

Google

We had a very positive experience with Sanderson’s, both selling and buying through them. Charlotte and Anthony were really excellent, going above and beyond with their communications to keep us in the loop throughout. We were impressed with their professional, yet friendly manner and we would recommend going through Sandersons to anyone.

Charlotte · 9 May 2025 · Sandersons Lettings

5/5

Google

Fantastic stay in a lovely apartment in a really good location, plenty of shops & pubs nearby. The apartment was great with the most comfortable bed & pillows. Lovely bathroom products, good quality linen & overall facilities, were great we even had a secure parking spot which was really useful for us. Easy check in & great access to central London & Windsor. We would definately stay here again when looking for somewhere to stay in the area.

Mandy · 25 April 2025 · Sandersons London

5/5

Google

We loved our stay at Matthew's place. The apartment was very clean, spacious, and we especially loved the bright, airy sunroom with large dining area. The location was very convenient--walkable to two tube stops, restaurants and shops. Communication was clear and Matthew was easy to reach if we had a question. Really appreciated the flexibility to drop bags early and check out a few minutes late. We would definitely stay here again on our next trip to London!

Allyson · 18 April 2025 · Sandersons London

Agent replied · 25 May 2025

Thanks so much for the lovely review Allyson! We'd love to welcome you back when you're next in London!

5/5

Google

Joe was amazing at helping us secure the home of our dreams in Bearsted. Thanks such for all your support you really have been amazing

Michaela · 16 April 2025 · Sandersons Maidstone

Agent replied · 24 August 2024

Thank you for your review, Michaela. It is always a pleasure to work with wonderful buyers such as yourself! Soon enough you will be settled in your new dream home! All the best Joe

5/5

Google

Ramesh Chandra Chudasama I have been with Sandersons lettings for aprox 35 years since they had an office in Maidstone who has looked after the letting management on my be half for 2 properties in Maidstone Behind this there is a letting team who does fantastic hard work and I am very pleased for their service Julie Smith Steph Keen and Nancy Makadzange 1 Known Julie for aprox 14 years checks the tenants viewings etc and goes a mile and is very efficient 2 Steph Very good all rounder with correspondance once I email concider the job is done Iam pleased 3 Nancy is an expert in the legal matters and overall and has an eagel eyed who will not miss the target

Ramesh · 16 April 2025 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you for your kind words Ramesh, it really does make the hard work worthwhile. It has been a pleasure working with you over the years and we look forward to many more. Best Wishes Steph

2/5

Google

Very disappointed in the service and care received from Sanderson. They quickly found the first tenant and placed them in my property. Tenant didn't pay rent and i had to make all the effort to evict them. The communication from Sandersons is poor and i would not use them again.

Ray · 16 April 2025 · Sandersons Maidstone

Agent replied · 15 June 2024

Dear Ray, Unfortunately, the tenant we found misrepresented themselves and evidently had no intention of using the flat for their stated intentions as a home. We worked with you to successfully bring the tenancy to an end without having to go through the courts, to allow you to remarket it swiftly, but we are unable to pursue anything beyond the deposit on your behalf. We are sorry our efforts for you fell short of your expectations and wish you better luck with your future tenants. Kind regards, Sandersons

5/5

Google

Absolute pleasure working with Julie! Extremely professional and amazing effort made to have everything in order within two weeks! Great experience for me in finding my first home in the UK xx Natalie Roos

Natalie · 16 April 2025 · Sandersons Maidstone

Agent replied · 15 June 2024

Hi Natalie Thank you very much for your 5 star review. I could not be happier to see how excited you were when you collected your keys for your new home. You are going to be happy living there I am sure . Good luck 😊 Julie

5/5

Google

Julie at Sandersons Maidstone, has been a wonderful help. Being new to Maidstone and having three younger daughters attending a local school, Julie advised me about the areas closer to school and safety. I have never come across such help where individuals go above and beyond in giving a genuine and heartfelt advice. Thank you so much Julie.

Tasneem · 16 April 2025 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you for your 5star review Tasneem. I was more than happy to help and advise you on the area best for you and your family, regarding schools. Good luck in your new home. Best Wishes Julie

5/5

Google

Worked and communicated with Julie and Jade. Both exceptional professionals and SME’s within their fields. I applied for a property and was moved in within 3 weeks with good guidance and direction from Sandersons Maidstone. Would recommend and thanks to you both and the wider team.

Kris · 16 April 2025 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you Kris, for your 5 Star review. You have been great to correspond with, making sure everything was provided to us efficiently, it makes such a difference when working towards the move in day, thank you. Good luck in your new home. Julie

5/5

Google

From start to finish what a great experience with Sanderson even took ages for the sale to happen but they did everything. We have had the lovely Lisa to show the flat and we loved it straight away then Roger helped us to get the deal done 👌🏻 Huge thanks to Linda and Charlotte to making it happen, as we had some complications during our buying journey, but they have supported us all the way through 🙏 Highly recommended estate agents. Thanks again and see you on our next adventure 😃

Andras · 16 April 2025 · Sandersons Maidstone

Agent replied · 15 June 2024

Oh Andras! What a journey but one that was absolutely worth it in the end! I'm incredibly pleased that you can finally enjoy your home with your new family. Wishing you all the very best - and of course, we will be delighted to help you again on your next adventure when you are ready. Best wishes, Linda, Charlotte and the team

5/5

Google

Amazing hosts! Very helpful and genuine

Benjamin · 8 April 2025 · Sandersons London

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Sandersons

Which Sandersons office has the most reviews?

London has the most, with 271 reviews rated 4.7 out of 5, followed by Ashford with 242.

Where are the Sandersons offices?

The three Sandersons offices, by town:

  • Ashford: Ashford, TN24 8JR
  • London: 108, Holland Park Avenue, London, W11 4UA
  • Maidstone: Covering Maidstone, ME15 6LP
Has Sandersons won any awards?

Yes. In The Trusted Agent 2026 awards: Sandersons, Ashford won Gold.

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