5/5
GoogleTop appartement in a Multi-Kulti area of London. Nice interior, good location and perfect hosts! We would book again for the next visit in London. Thanks to Charlotte & Mathew
Trusted Agent profile
Sandersons estate agents in London, Ashford and Maidstone
★★★★★
674 reviews across 3 offices and 2 platforms
Sandersons has three offices, in London, Ashford and Maidstone. Together they have 674 reviews on two platforms, rated 4.7 out of 5 overall.
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Our offices
Sandersons's three offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for Sandersons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 574 reviews on Google only. Show every review
Google5/5
GoogleLovely place felt like home
5/5
GoogleMy daughter and I spent two wonderful nights at The Serpentine apartment. Thank you Charlotte and Matthew! service was great, location excellent and apartment furnishing left us wanting for nothing. Appreciate your hospitality!
5/5
GoogleEverything was perfect! An experience I would definitely repeat. An experience that fully met my expectations!
5/5
GoogleGreat stay for big groups (up to 10 people, kids included, and they loved it!) Perfectly located: just a 5-minute stroll to the underground, grocery stores, and a friendly pub, yet tucked away in a peaceful, quiet area. The house itself is a gem: a grand living room with a big, comfy table and a glorious kitchen island that could host its own cooking show. Two (!) dishwashers, because who wants to argue about doing the dishes on holiday? Upstairs, 2 bedrooms and a bathroom; one floor higher, 3 more bedrooms and another bathroom. Plus, there’s a third guest bathroom downstairs, no morning queues! Everything is spotless, modern, and well-equipped. Communication with the owner was super quick and easy, friendly, helpful, and absolutely hassle-free! We’d happily come back anytime, maybe even move in if they let us.
5/5
GoogleI really enjoyed my experience with the hosts of this lovely flat! Very responsive people, so kind and lovely😊! Thank you for having us!😊 …
5/5
GoogleMy first experience of using the services of Air B&B so this was all new to me. Charlotte guided me through the whole process and made the experience a breeze. She is a very attentive host and nothing was too much trouble. I was impressed with her response time to any questions. Look forward to staying in one of her properties again
5/5
GoogleWe stayed at this propriety as a group of friends and absolutely loved everything about it! The apartment is beautiful, spacious, and perfectly equipped with everything you might need. The location couldn’t be better, close to everything, …
5/5
GoogleWe had a fabulous experience staying at Charlotte and Matthews beautiful home in London! They were extremely responsive with every question we had (within an hour!)- and the place was as described and perfect for our group of 7. We would absolutely stay here again-- or any of their properties-- everything was amazing!
5/5
GoogleCharlotte and Matthew were excellent to work with. Knowledgeable, attentive, and helpful. I would certainly work with them again!
5/5
GoogleMatthew and Charlotte were great hosts and very responsive, we had a wonderful stay and would recommend!
5/5
Google“I had a wonderful stay at this apartment. It was very clean, comfortable, and beautifully furnished, with everything I needed for a pleasant stay. The location is perfect, close to shops, restaurants, and public transport. The host was extremely kind, responsive, and made sure everything was smooth from check-in to check-out. I would definitely stay here again and highly recommend it to anyone visiting the area!”
5/5
GoogleVery solid experience with the management team. Responsive, proactive and knowledgeable
5/5
GoogleThis apartment was super cosy it ticked all the boxes in cleanliness, space, and location. It made my trip so much better!
5/5
GoogleDuring our recent trip to London, we had an excellent hosting experience from Matthew and Charlotte. They were always quick to respond and very service-minded.
5/5
GoogleRating only, no written review.
5/5
GoogleWe had an amazing time!! The host is wonderful! Charlotte is the best!! Quick at response, and very easy to communicate. She made our trip so much easier and smooth. All the instructions are clear and reasonable. We will love to stay here again when we visit!
5/5
GoogleA friend recommended Sandersons to us and it was the best decision we could’ve made to use them to sell our property. We met Jane first who made an excellent job of portraying the house. We then had regular contact with Vicky, Joe and Charlotte. They were instrumental in sending viewers who were right for the property and they kept us informed every step of the way. We were delighted when the sale was completed and we will definitely be recommending and using them again.
Agent replied · 23 October 2025
Thank you so much, Graham. We’re absolutely delighted to hear your experience with Sandersons was such a positive one. It was a real pleasure working with you throughout the process, and we’re thrilled that Jane, Vicky, Charlotte, and I could help make the sale as smooth and successful as possible. We always aim to match the right buyers to the right homes and keep our clients fully informed from start to finish, so it’s wonderful to know that came through in your experience. We really appreciate you taking the time to share your feedback and for recommending us, that means a great deal to the whole team. Wishing you all the very best for the future, and we’d be delighted to help again whenever the time comes. Best regards, Joe and the Sandersons team
5/5
GoogleI wanted to follow on from my last review and add that throughout the whole process of selling my property, Charlotte, has been absolutely phenomenal. She has kept me updated, and pressed hard when others in the chain have not. Nothing has been too much trouble for her. In my opinion Sandersons are lucky to have her on board. Thank you Charlotte.
Agent replied · 15 June 2024
You are more than welcome Richard. It was a hard slog, not made any easier by the budget announcements, but we got there in the end. I am so happy for you and I'm sending the best of wishes to you and your family. It's been a pleasure working with you. Good luck with the move to your new house. Warmest of Wishes Charlotte
5/5
GoogleThe whole team were brilliant from start to finish. Jane when she visited and helped us get ready to sell, through to Linda who was always a call away and forever helpful. Ours was not a simple sale but the team constantly leaned in to help wherever they could.
Agent replied · 23 October 2025
Hi Richard It's been an absolute pleasure helping you sell your home. I hope that we can help you again in the future, but in the meantime we wish you the very best with this next chapter. Best Wishes Linda, Jane and the rest of Sandersons Ashford
5/5
GoogleRecently purchased a property with Sandersons as first time buyers, I have to say - Kerry Blue kept me updated thru out the process and has been a diamond. We completed fairly quickly both being chain free. Even after completion - Kerry is still on the end of the phone / email for my questions!! Nothing is too much for her. Thanks for making this transaction run as smoothly as possible.
Agent replied · 23 October 2025
Hi Roxanne, thank you so much for the lovely review, it was an absolute pleasure to assist you with your purchase. I wish you all the best in your new home. Kerry
5/5
GoogleSandersons at Ashford have been fabulous. A special mention for Vicky and Joe who have been a great support during the process.
Agent replied · 23 October 2025
Thank you so much, Mandy, for your lovely feedback. We’re delighted to hear you’ve been so pleased with the service from our Ashford team. Vicky and I have really enjoyed working with you and supporting you through the process. Wishing you all the very best moving forward!
5/5
GoogleFamily and Friends recommended that we marketed our property with Sandersons and we certainly have not been disappointed . The service from each member of the team has been professional and our property was marketed so well that it has sold within 3 weeks in what has been described as a difficult market . We could not be more delighted with the service we have received.
Agent replied · 23 October 2025
Thank you so much, Hilary. We are delighted to hear you’ve had such a positive experience with our team and that your property sold so quickly, particularly in the current market. Recommendations mean a great deal to us and we’re so pleased we could deliver the service you were hoping for. Wishing you all the best.
5/5
GoogleExcellent service from really helpful staff, who has been great in keeping us informed and up to date with our purchase
Agent replied · 23 October 2025
Thank you so much for your kind words. We’re delighted to hear you’ve found our team helpful and that we’ve been able to keep you well informed throughout the purchase so far. We’ll continue to be here to support you every step of the way through to completion and beyond, and we look forward to seeing you settled into your new home in due course.
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Questions about Sandersons
Which Sandersons office has the most reviews?
London has the most, with 271 reviews rated 4.7 out of 5, followed by Ashford with 242.
Where are the Sandersons offices?
Has Sandersons won any awards?
Yes. In The Trusted Agent 2026 awards: Sandersons, Ashford won Gold.
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