Trusted Agent profile

Sandersons estate agents in London, Ashford and Maidstone

4.7

★★★★★ Excellent

674 reviews across 3 offices and 2 platforms

Sandersons has three offices, in London, Ashford and Maidstone. Together they have 674 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

578

Reviews on Google

All 3 offices

Trustpilot logo

96

Reviews on Trustpilot

All 3 offices

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Our offices

Sandersons's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Sandersons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 574 reviews on Google only. Show every review

5/5

Google

We are very glad for having finalized the purchase process just on time for our deadlines. This wouldn't happen without the help and professionalism of Sandersons team in Maidstone. A big thank you to everyone and especially to Lisa for having arranged very early morning viewings in order to suit our schedule and to Kerry for having been there all the time during the process, this helped a lot and reduced my preoccupations. We will definitely recommend Sandersons to everyone & will be happy to rely on their services again. With Kind Regards E&S

Elena · 17 June 2019 · Sandersons Maidstone

Agent replied · 15 June 2024

Dear Elena, thank you for taking the time to leave such a great review for the team, we really appreciate it. We are all so pleased everything worked out for you and you were able to celebrate your birthday with a party in your new home. All the best, Julie and the team at Sandersons :-)

5/5

Google

Have received very good service from Sandersons since signing up with them 14 months ago. Opted for the fully managed service, when letting my property and glad I did. Have had some very challenging problems of late and my property manager (Jemma) has been extremely helpful in assisting me in dealing with these challenges, communicating with me on a regular basis to keep me up to date with developments and showing a strong determination in resolving the issues. Thoroughly recommend Sandersons on the service I have received to date.

Mike · 17 June 2019 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you for this wonderful review. It's great to read that you are pleased with the level of service that we provide. Many thanks

5/5

Google

Rating only, no written review.

Penny · 16 June 2019 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Penny, We really appreciate you taking the time to leave us a review. The feedback below that you kindly left on our website sandersonsuk.com/client-reviews means a huge amount to the team: "Thank you so much. (5/5) - Overall Service Brilliant- My thanks to Ceri, Anthony and the team for your going the extra mile to finally reach a conclusion on the sale of a family property in sad circumstances. The constant keeping me up to date with events by telephone and email, is second to none. They all have extension knowledge of their business and would not use anyone else. I would not even think about using one of these online companies, they might sell your house but all the work is done afterwards. Well done Sandersons, thank you."

5/5

Google

The issues are always dealt with promptly and no fuss or trouble always plenty of correspondence and feedback and jem is always friendly and happy makes dealing with sandersons pleasurable and easy never a problem and are keen to work with you to help solve and resolve the problems it's never a mission dealing with jem makes renting a lovely experience

Joe · 16 June 2019 · Sandersons Lettings

5/5

Google

I can’t speak highly enough of all the team at Sanderson and would recommend them to anyone , the service provided not just finding prospective buyers but the chasing of solicitors to finally giving me an exchange, from the beginning I knew they were a fantastic team , everyone I spoke to was very helpful I cannot praise them enough the advice was second to none you most definitely get what you pay for and they were worth every penny ,Ceri and Jane are simply the best ‘ Thank you all so much

Tina · 16 June 2019 · Sandersons Lettings

5/5

Google

Amazing estate agents! Professional, helpful and most importantly, always responsive. Couldn't have managed without rhe support of Ceri Young! Extremely thankful!

Melissa · 16 June 2019 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you Melissa, really appreciate your feedback. It's been a pleasure to assist you and I look forward to handing you the keys to your new home. Ceri

5/5

Google

Simply the best estate agents we have dealt with, having been involved in the sale and purchase of 8 properties we have experienced quite a few and Sandersons and especially Jane Hills were amazing.

Judith · 16 June 2019 · Sandersons Lettings

5/5

Google

They've set the standards for others to aspire too! The most proactive and communicative Estate Agents we have ever used, they were faultless, and there wasn't anything that was too much for them. They took full responsibility for making our move happen from the point we viewed the property to the point we went to collect the keys!

Jody · 16 June 2019 · Sandersons Lettings

Agent replied · 14 June 2024

Hi Jody. Thank you for the glowing review, it's nice that our hard work and dedication can be appreciated by buyers such as yourselves as well as our vendors. We would all like to wish you a happy future in your new home.

5/5

Google

Every member of Anthony's team acted with professionalism and efficiency throughout the selling process. Particular thanks to Ceri who kept me sane when things fell apart. Rebuilding the chain when it broke and through sheer persistence seeing the transaction through to successful conclusion. My sincere thanks to all who were involved.

Peter · 16 June 2019 · Sandersons Lettings

Agent replied · 14 June 2024

Many thanks Peter, it was great news to finally get the exchange and completion after a somewhat troublesome chain below. I know Ceri worked very hard to ensure she did everything she could to speed up the rest of the chain and to keep you updated along the way. Kind regards, Antony & team

5/5

Google

Although Sandersons weren't my direct estate agents, they were extremely helpful and friendly throughout the process! Many thanks to Antony for his continued efforts and updates.

Mark · 16 June 2019 · Sandersons Lettings

Agent replied · 14 June 2024

Thanks Mark, I appreciate your proactivity also as I know your sale was not the most straight forward but I'm glad we got there in the end and wish you both all the best in your new home. Many thanks, Antony

5/5

Google

So glad I chose to use Sandersons for the sale of my property. Excellent service from start to finish and can't thank Antony at the Ashford Branch enough for everything he did. Always available and took care of any actions promptly and with no fuss.

Ashley · 16 June 2019 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you for the review Ashley, leasehold transactions are not always the easiest of sales but I'm glad we were able to regularly chase the buyers solicitors to try and create some urgency and provide you with regular updates. All the best

5/5

Google

Moving house can be a long and stressful process, we can testify to that more than most. The main positive throughout the whole process was the level of service we received from Antony and the team. We have probably spoken to all of the guys over the past 6 months and every single one provided excellent updates, were professional and kept us informed. On top of that they are also a really nice bunch of people! Will definitely be back (hopefully not too soon!)

Daryl · 16 June 2019 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you Daryl. It's been a pleasure dealing with you and your wife. I'm glad you were pleased with the service you received from us here at Sandersons. We hope to hear from you in the future if and when you decide to make your next move! Kind regards, Antony.

5/5

Google

I was so grateful to have Sandersons Ashford to deal with for my property purchase. Despite lengthy delays with solicitors, they were always happy to help move things along. I found all their staff extremely friendly and I really appreciated their professionalism overall. Thanks!

T · 16 June 2019 · Sandersons Lettings

Agent replied · 14 June 2024

Hi Taryn. Thank you for the review, I'm glad we got there in the end after a somewhat difficult transaction. We can't wait to see the end result after you have fully refurbished the property and would be delighted to help you to sell the property in the future as and when the time is right for you.

5/5

Google

Excellent all round We decided to sell our house through Sandersons because of their professional approach and attitude. It is a difficult decision to make in these days of the internet when essentially all the agents use the same tools and methods. Sandersons do not have an office window in Folkestone for passers by to look in but I elected that was not of high importance. The photographs and subsequent brochure prepared were superb as witnessed by us attracting many viewings and an acceptable offer with 8 weeks despite selling in a weak sellers market. They valued the house sensibly, not the cheapest and helped negotiate the agreed price without accepting the lowest offer. In other words they worked for us and our buyer. They inducted viewings impeccably and followed up interest shown. All the staff were very helpful throughout the process. I can't fault anything Anthony and his team have done for us. Additionally, the people buying our house have commented to us how professional, friendly and good our agents were throughout the process!

Nigel · 16 June 2019 · Sandersons Lettings

Agent replied · 14 June 2024

Many thanks Nigel. I'm glad you put your faith in us to sell your fabulous property over several of the local Folkestone agents you had out to value it originally. We feel our high end professional photos and marketing in addition to our pro-active approach helps to set us aside from other estate agents. We hope you are settling in well to your new home after your relocation. Kind regards, Antony and the team.

5/5

Google

Professional and knowledgeable independent agent... highly recommended Very pleased with the service received from Antony and the team at Sanderson's. I instructed them on the basis of a very professional valuation and the impressive service offered as standard when compared with other agents who we also saw. Our property was then sold quickly to the first buyer they introduced and for a higher sum than we had initially expected to receive. After the sale was agreed Antony was thankfully very conscientious with regard to progressing the sale. This was particularly important as both the agent and solicitor at the bottom of the chain were frankly inept and had it not been for Antony's chasing and keeping us informed I'm not sure we would ever have exchanged contracts. I would highly recommend Sanderson's to anyone looking to sell their home in Ashford.

Simon · 16 June 2019 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you so much for the glowing review Simon, it was a pleasure to work for you. Here at Sandersons, we are extremely dedicated to progressing the sale through to exchange and completion, and will always chase up and down the chain in order to create urgency and obtain regular updates or our clients. I hope you are now all settled in your new home. All the best, from Antony & Team

5/5

Google

Fantastic estate agent! We started with an online agent over a year ago - thinking house selling would be quick and simple... After 6 months we switched to Sandersons (Ashford branch) and sold within weeks. The staff were knowledgable, efficient, engaged, easily contactable and negotiated the price perfectly. I hadn't thought much about the post-offer side of things, so when our house sale got complicated I was completely in Sanderson's hands. I realise now that post-offer is where the majority of the work is for an estate agent, and we simply couldn't have navigated this with an online agent. Antony was fantastic: knowledgable, calm, personable and contactable. He kept our buyers onboard though months of issues and got the sale through. The communication was second to none: I never had to chase for information and all my questions were answered immediately. They also recommended fantastic solicitors and surveyors who all talk to each other making the process simple. Sandersons negotiated the trickiest of sales with skill and professionalism. I can't recommend them enough. If you're planning to sell your house, go with Sandersons. They really are worth every penny. I never leave reviews but in this case I was motivated to share my views.

Carolyn · 16 June 2019 · Sandersons Lettings

Agent replied · 14 June 2024

Hi Carolyn. Thank you so much for the glowing review it is really appreciated. As you say it was a very difficult and protracted transaction but it's lovely to hear that you were completely satisfied with our service from start to finish and that you can see the difference between what we offer as opposed to a cheaper online agent. All the best in your new home. Kind regards, Antony.

5/5

Google

I genuinely can't thank Antony and the team at Sandersons enough. From the moment I met Antony and explained the circumstances, I knew Sandersons would do everything possible to ensure the process was as smooth and successful as it could be. Throughout some challenging, and quite unique, times, Antony remained entirely professional and gave sound advice despite having to spin many, many plates at a time! I'm very grateful for the support I've had throughout and wouldn't hesitate to recommend to friends & family.

Mollie · 16 June 2019 · Sandersons Lettings

Agent replied · 14 June 2024

Hi Mollie. Thank you so much for the lovely review. We are pleased you were happy with the service you received from us and would like to wish you all the best for the future. Kind regards, Antony.

5/5

Google

Antony and the team at Sandersons did a great job selling our house for us. We were out of the country so they had to deal with everything and did so in a friendly and professional manner. They got us a great price and were extremely proactive in getting the sale completed. Awesome job!

Geoff · 16 June 2019 · Sandersons Lettings

Agent replied · 14 June 2024

Thanks Geoff, it was great to be able to take care of the whole process for you, with you living abroad, and I'm pleased you were happy with both the sale price and service you received. All the best, Antony & team

5/5

Google

Excellent customer service from Sanderson's especially Jane Hills (Ashford Branch) from the moment we instructed them, the pictures for the advert was very professional. Our house was sold very easily and quickly. We was kept informed throughout the whole selling process by Jane and she could not do enough for us to ensure that what can be an stressful time was made as smooth as possible. We would highly recommend Sandersons to anyone thinking of selling !! Thank you to all at the Ashford Branch.

Sarah · 16 June 2019 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Sarah, Thank you for your kind words. We have a very attentive work ethic and it has been a real pleasure to work with you. Just wonderful to see you realise your dream. Best wishes from the team at Sandersons

5/5

Google

From the start of the house buying process Sandersons were perfect in every way. Maxine showed us around the house we were interested in, was very friendly and answered all our questions, we felt at home straight away. Then once we decided to purchase the house we were looked after by Antony who was always in contact with us and helping with every step of the way with any queries. It’s our first time buying a home and we were truly looked after in a friendly and professional manner! Thank you so much and we can’t wait to move into the Ashford community.

Jesse · 16 June 2019 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you for the review Jesse, I'm glad you were happy with the service you received from start to finish. We hope you are settling into your new home well and wish you all the best for the future.

5/5

Google

Jane and her team gave us a very personal and highly professional service from start to finish. They kept us informed as to progress on the sale and helped us with house clearance and related issues which we really appreciated, given we live hundreds of miles from the house where we grew up. Sandersons proved themselves to be a top quality estate agent and very nice people to boot!

Michael · 16 June 2019 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you for your review.

5/5

Google

Rating only, no written review.

Mauricio · 18 June 2018 · Sandersons London

Agent replied · 16 June 2024

Thank you very much for your feedback. We are very pleased about your positive experience.

5/5

Google

Rating only, no written review.

Plum · 18 June 2018 · Sandersons London

Agent replied · 16 June 2024

Thank you very much for your feedback. We are very pleased about your positive experience.

5/5

Google

Rating only, no written review.

Christie · 18 June 2018 · Sandersons London

Agent replied · 16 June 2024

Thank you very much for your feedback. We are very pleased about your positive experience.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Sandersons

Which Sandersons office has the most reviews?

London has the most, with 271 reviews rated 4.7 out of 5, followed by Ashford with 242.

Where are the Sandersons offices?

The three Sandersons offices, by town:

  • Ashford: Ashford, TN24 8JR
  • London: 108, Holland Park Avenue, London, W11 4UA
  • Maidstone: Covering Maidstone, ME15 6LP
Has Sandersons won any awards?

Yes. In The Trusted Agent 2026 awards, Ashford won Gold.

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