5/5
GoogleGreat service, highly reccomendPositiveResponsiveness, Quality, Professionalism
Agent replied · 15 June 2024
Thank you for your review.
Trusted Agent profile
Sandersons estate agents in London, Ashford and Maidstone
★★★★★
674 reviews across 3 offices and 2 platforms
Sandersons has three offices, in London, Ashford and Maidstone. Together they have 674 reviews on two platforms, rated 4.7 out of 5 overall.
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Our offices
Sandersons's three offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for Sandersons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 574 reviews on Google only. Show every review
Google5/5
GoogleVery professional service to find tenants for my house. Would highly recommend the team at Sandersons
Agent replied · 15 June 2024
Thank you for this 5 star review.
5/5
GoogleI would like to thank Sanderson's for their support and help and guidance over the last month and have done a fantastic job thank you all very much.
Agent replied · 15 June 2024
Hi Caroline, thank you so much for taking to time to leave us a lovely review. We wish you all the best in your new home. Best wishes team Maidstone.
1/5
GoogleVery unhelpful!! Showe me a property that I wanted to let !! They never returned my calls or just kept saying they couldn't get hold of the landlord. In the end they never called me back and I gave up useless agents discriminating of a single mother !!!
Agent replied · 15 June 2024
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further please call Jess Haskins on 01227 784784.
5/5
GoogleThank you to all the staff at the Maidstone branch for being really helpful and supportive when buying our first house. Will be recommending to friends and family.
Agent replied · 15 June 2024
Thank you for taking the time to leave this review. We hope you are settling in well in your new home. Best Wishes
5/5
GoogleThanks Sandersons number one customer service Staff are efficient and caring. We have had stress free 4 years renting. Many thanks
Agent replied · 15 June 2024
This is great to hear. Thank you for taking the time to leave this as a review.
5/5
GoogleMy house has been up for sale with the Maidstone branch.Lisa has been excellent with keeping me informed with every step and finding the right buyer .I would highly recommend Sandersons .
Agent replied · 15 June 2024
Hi Lisa, thank you for leaving a lovely review. We are so glad we got the right buyer in the end. The buyer was very excited to collect the keys and start their new life in their new home. Thank you again for using our services and the beautiful flowers.
1/5
GoogleIncapable of organising property management. Poorly managed and inefficient. To add insult to injury the level of arrogance is unforgivable. I wonder if they will try claiming that they have no record of me? I had organised the non-residential landlord approval within 24hrs. Your facts, unsurprisingly, are incorrect.
Agent replied · 15 June 2024
We are sorry you feel this way and are aware of your situation. You asked us to take over the management of your property with tenants in situ from another agent in Maidstone. Unfortunately, this undertaking was not as straight forward as we would have hoped, for a number of reasons outside of our control. We always adhere to best practice and while making the arrangements for the management of your property in order to collect the rent correctly, within the parameters of the law, you were struggling to organise your Non-Resident Landlord approval which was in your case a requirement by law. To complicate matters, the previous agents were not co-operating with our requests for deposit monies and documentation, again required by law. Following the experience that we had with you during this period, we released you from our agreement, without notices or charges which would usually be due for terminating a contract. I understand this was also the case with your previous agents. Compliance and maintaining high industry standards are our priority. We are sorry the ongoing business relationship was not going to be possible and wish you all the best with the management of your property moving forward. Sandersons Property Management
5/5
GoogleJemma Simmonds and the team at Sandersons UK have given me 20+ years of outstanding assistance as a landlord. I can highly recommend them.
Agent replied · 15 June 2024
Thank you Simon for your feedback. Jemma and the team thoroughly enjoy working with you and are extremely grateful for the kind review. Best wishes, Sandersons Property Management
5/5
GoogleThe team at the Maidstone brunch made our move in so seamless and exciting for us, they were very helpful, understanding and extremely professional....someone was always Available to assist with any questions we had and I would definitely be recommending them to my friends and family who are looking for property! 5star service!!
Agent replied · 15 June 2024
Thank you for your review and praise of our 5 star service. We hope that you are settled in well to your new home.
1/5
GoogleSandersons Maidstone is the worst agency ever. Never met no agency witch blaming people for humidity and dump in house. Even photos doesnt work as a proof it is no ventylation. Anyway manager is rude and dont want be close to problem. It is no help from them side at all. NEVER RENT FROM THEM COZ WILL REGREAT. They care just about landlords. I had to pay insurance for landlord witch as them just promised do something with problem but even didnt came to speak with me. NEVER TRUST SANDERSONS them treating people just as cachmachine.
Agent replied · 15 June 2024
Dear Nowy, I am sorry to hear you are experiencing some issues in your current property- we have run a full search on our database and have no record of you being a current or past tenant of Sandersons based on the Google username. For properties managed by Sandersons, we have an online tool for reporting maintenance issues 24/7 at https://www.sandersonsuk.com/maintenance Alternatively, please could you contact our property management team on 01622 688 677 to provide us with details of your property and we will endeavour to assist you. At the moment, we are unable to associate you with any of our rental properties. It does however sound very much like you are suffering from the impact of condensation not being correctly managed. With regards to the insurance, we are unclear on the point you are making but we do recommend (not enforce) that our tenants hold cover for accidental damage to landlords goods. This is to ensure any damage caused by the tenant during the course of the tenancy which can be costly (e.g. replacing carpets damaged by spills) can be rectified promptly and in effect protect your deposit. Sandersons UK
5/5
GoogleKerry and the team at the Maidstone branch were absolutely fantastic. I can't praise or thank them enough for their wonderful customer service and professionalism. I would 100% recommend to anyone and if I ever move again I will definitely go back to them. Imelda
Agent replied · 15 June 2024
Hello Imelda, thank you so much for your review. We are so glad that we not only sold your property but were also able to find you your new home. We wish you all the best and the flowers and card are both beautiful. Best wishes.
5/5
GoogleI purchased a property through Sanderson's recently and was very happy with the help and support, from booking the first viewing appointment, organising access for surveys and keeping me up to date and chasing up the whole purchase process. Always called me back when they said they would, friendly and professional.
Agent replied · 15 June 2024
Thank you for this review. We hope you are nicely settled in your new home. Best Wishes
5/5
GoogleMany Thanks to Lisa Hopkins who was brilliant in the purchase of our first buy to let property. Lots of helpful advice from her own personal experience, kept us fully updated and always able to contact her when needed. Highly recommended.
Agent replied · 15 June 2024
Thank you for taking the time to leave a great review for the team and Lisa. We look forward to helping you grow your portfolio in the future. Best wishes.
5/5
GoogleI would highly recommend Sandersons Maidstone if you are thinking of selling your property, i was very impressed from start to finish with the service i received. I found the whole team very helpful and knowledgable in the property market. we had a good offer on our house, and Lisa and the team dealt with this very promptly and resulted in a quick sell. i would definitely use them again!
Agent replied · 15 June 2024
Hello, thank you for taking the time to leave us a lovely review. We look forward to assisting you in your next move should the occasion arise.
5/5
GoogleSandersons handled the marketing of our rental property and finding us tenants. The photos they took and marketing online were fantastic and we now have some great tenants who love the house. The process was straight forward and hassle free. We will definitely use them again on another property we are refurbishing now.
Agent replied · 15 June 2024
Dear Haycott Properties, thank you for taking the time to leave the team a lovely review. We look forward to getting and letting your new property and helping your portfolio grow in the future. It was such a pleasure to advertise and visit your lovely property.
5/5
GoogleAfter viewing a number of properties via other estate agents, all of which were bad to mediocre experience, Sandersons easily excelled. From the time we booked a viewing, they were professional, helpful and actually had answers to some of the questions we had about the property, especially simple stuff like the council tax band, (every other estate agent we'd previously used did not know this and had to call us back a few days later with answers to basic questions). Sandersons were helpful with recommending independent advisors and solicitors, which allowed us to smoothly purchase the property, ask questions and get answers. In the final couple of weeks before exchange, Sandersons, especially Kerry Blue, were constantly helping us chase the last couple of enquiries and helping us with the last few preparations before moving. We highly recommend them and if, at whatever stage in the future, we decide to move on, we'd definitely be contacting Sandersons to help sell out house. Thank you for all your help!
Agent replied · 15 June 2024
Hi Miles, thank you for taking the time to leave a review it is very much appreciated by the whole team. We are so happy to have sold you both your first home and can’t believe it only took 2 months from memorandums being sent to completion. We wish you all the best in your first home!
5/5
GoogleSandersons have been absolutely fantastic throughout the whole process of us selling our home. Julie and her team are friendly and professional in all of their dealings. When things got stressful at some points (through no fault of theirs) they were calm and reassuring and absolutely bent over backwards to help us achieve our end goal. They always returned calls and emails and kept us informed. I cannot recommend and thank them enough for everything. I haven’t moved for many years until now and hope not to again but if I do I wouldn’t use anyone else. Thank you very much
Agent replied · 15 June 2024
Hi Helen, thank you for taking the time to leave us a lovely review the team really appreciates your feedback. We were so happy to help you and your family with this big move and wish you all the best in your new home. We do hope should you look to move again you give us a call.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Many thanks for your 5 star review.
5/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Many thanks for your 5 star review.
5/5
GoogleAlways friendly and accommodating would use again. Thanks for your efforts
Agent replied · 14 June 2024
Thank you for your review
5/5
GoogleCherie was great, always quick to respond and very helpful
Agent replied · 14 June 2024
Thank you for your review
5/5
GoogleVery good service, kept us well informed throughout on the purchase of our house.
Agent replied · 14 June 2024
Thank you for your review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Sandersons
Which Sandersons office has the most reviews?
London has the most, with 271 reviews rated 4.7 out of 5, followed by Ashford with 242.
Where are the Sandersons offices?
Has Sandersons won any awards?
Yes. In The Trusted Agent 2026 awards, Ashford won Gold.
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