Trusted Agent profile

Sandersons estate agents in London, Ashford and Maidstone

4.7

★★★★★ Excellent

674 reviews across 3 offices and 2 platforms

Sandersons has three offices, in London, Ashford and Maidstone. Together they have 674 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

578

Reviews on Google

All 3 offices

Trustpilot logo

96

Reviews on Trustpilot

All 3 offices

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Our offices

Sandersons's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Sandersons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 574 reviews on Google only. Show every review

5/5

Google

I sold my house with Sandersons and I can't recommend them enough. Selling a house is frustrating enough at the best of times but given the pandemic, I don't see how this could have gone much smoother. They were quick off the mark on every issue that mattered, explained things in very simple terms and knew how to get the most out of a market listing, with included professional photography and floor plans. I had a seller less than two weeks after going to market, which is excellent.PositiveResponsiveness, Professionalism

Luke · 15 June 2021 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you so much for your kind words Luke. It really was our pleasure to assist you in the sale and progression of your property in what wasn't an easy time! Wishing you all the very best.

5/5

Google

Can't agree more with the 5 star reviews already here! Sandersons were so efficient. No matter what time of the day (sometimes quite late) we'd get a response to a query raised. From the marketing and sales team right through to the progression we cannot fault. Thank you so much Antony and Kerry. Obviously don't plan to move again in a hurry ourselves but we'd recommend Sandersons to friends and family without doubt.PositiveResponsiveness, Quality, Professionalism, Value

Fay · 15 June 2021 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Faye & Chris. Thank you so much for your kind review, it has been an absolute pleasure working with you in this challenging time. On behalf of myself, Antony and the Ashford team we would like to wish you all the best and hope you are very happy in your new home. Warmest wishes, Kerry

5/5

Google

My experience with Sandersons was faultless from start to finish. In the main, I dealt with Cherie who was competent and professional at all times - she was always happy to help with any problems or questions that I had no matter how trivial they were. There were a number of problems along the way, none of which were under the control of Sandersons, and I was shown a great deal of empathy and I was never in any doubt that I was in safe hands and that the problems would be solved with my needs being put first and foremost. I would have no hesitation in recommending Sandersons to friends and family.PositiveResponsiveness, Quality, Professionalism, Value

Gaynor · 15 June 2021 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Gaynor Thank you for your kind words, I am so pleased that you were happy with the service and would recommend Sandersons to your friends and family. We would all like to wish you the very best in your new home. Best Wishes Cherie

5/5

Google

From start to finish Cherie and the team were brilliant. A constant flow of great communication to arrange viewings of our home and provide feedback. They were so professional and helped progress our sale in every way they could. Cherie handled our sale once we were under offer, staying in touch with all the estate agents in the chain and even on the day of exchange, Cherie was in touch to keep our sale progressing. She was just amazing and it was great to have such a professional service that truly I have not had such great customer service from any other estate agent I have sold a home with. I could not recommend them enough. Thank you Sandersons!PositiveQuality, Professionalism

Steve · 15 June 2021 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Steve Thank you so much for your kind words; I am so pleased that you were happy with the service provided. I am sure you will not be looking to move again in a hurry but please keep us in mind when you do so. I hope you have now settled nicely into your new home and are enjoying your glorious views! All the very best to you and the family Cherie

5/5

Google

Rating only, no written review.

Justine · 13 January 2021 · Sandersons Maidstone

Agent replied · 12 January 2025

Thank you so much for your review. All the best and we hope you have settled well into your new home.

5/5

Google

I had a very positive experience with Sandersons while I was searching for a property. Reuben was very responsive, got a message from him within an hour of my inquiry. He demonstrated superb communication skills, very professional and indeed, trustworthy individual. The entire process was handled excellently. I would highly recommend Reuben and Sandersons!PositiveResponsiveness, Professionalism

Basyouni · 28 August 2020 · Sandersons London

Agent replied · 16 June 2024

Thank you very much for your feedback. We are very pleased about your positive experience

5/5

Google

Nancy was absolutely amazing and so very helpful!! Very lovely lady!PositiveResponsiveness, Professionalism

Ellie · 27 August 2020 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you for the lovely review and 5 stars. Best Wishes, Nancy

5/5

Google

As a first time renter moving out of my parents house I found the whole process a bit scary but Nancy was so helpful and made the process so easy! Any questions I had she was there to answer them very quickly. Definitely recommend! Thank you Nancy!PositiveResponsiveness, Quality, Professionalism, Value

Elsie · 27 August 2020 · Sandersons Lettings

Agent replied · 14 June 2024

You are more than welcome Elsie! It was a joy helping you, all the best in your new chapter

5/5

Google

Great professional service from start to finish. The process was easy it was well explained and staff were always happy to help with any questions. Very pleasant experience considering how stressful house hunting can me. Highly recommended and a well deserved 5 stars.PositiveProfessionalism

Kevan · 27 August 2020 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you very much for leaving us such a lovely review. You were so prepared and well organised, it was a pleasure. All the best in your new adventure.

5/5

Google

Having been in the property business myself for over 20 years I knew it was very important when choosing the right estate agent to get the best price possible within the quickest timescale. And I must say choosing Sandersons was the best decision I could have made. The service I’ve received by the team especially Jane Hills has been absolutely amazing. The property was sold to the first people that viewed the property and throughout the sale Jane has kept me fully updated at every single stage. I couldn’t have been any more pleased with the buyer that they found and the way in which the transaction was handled I will be recommended Jane to every person that is thinking of selling a property in the Ashford area. Well done excellent jobPositiveResponsiveness, Professionalism, Value

Mark · 27 August 2020 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you so much for the lovely review.

5/5

Google

Absolutely amazing people that work here, helped us every step of the way to get our first place together, couldn’t be more grateful for all of their help! Took us a couple of weeks from viewing the property to us getting the keys! Would highly recommend😊PositiveResponsiveness, Quality, Professionalism, Value

Jemma · 25 August 2020 · Sandersons Maidstone

Agent replied · 15 June 2024

Hi Jemma, thank you so much for taking to time to leave us your wonderful review. It really means a lot to us all to have been able to help you both with your first purchase. We look forward to helping you again hopefully in the future. All the best.

5/5

Google

Always greeted with a positive and friendly attitude, no matter the query. A polite and professional approach to every stage of our Rental and managing any issues we have had, have been very reassuring. Despite the adversities of the pandemic, we haven't felt left behind or not cared about either. Happy to be a part of their services!PositiveResponsiveness, Professionalism

Ronan · 25 August 2020 · Sandersons Maidstone

Agent replied · 15 June 2024

These words mean a great deal. We have worked hard during the pandemic to try to make everyone feel at ease. Best wishes to you

5/5

Google

I have been applying for a flat and Anita (New homes manager) has been there every step of the way, ensuring the process goes smoothly. I really appreciated her efforts in the rental process, especially during these times. She made me feel at ease through the entire process. Thanks Sandersons, will use again!PositiveResponsiveness, Quality, Professionalism, Value

Nikki · 25 August 2020 · Sandersons Maidstone

Agent replied · 15 June 2024

Hi Nikki, thank you for taking the time to leave us a review. Good luck in your new home and we hope to be able to assist you in the future should you need it.

5/5

Google

It was great service staff very friendly and helpful with advice.fast service better then big brand only one stop service

Haeder · 17 June 2020 · Sandersons London

Agent replied · 16 June 2024

Much appreciated Header.

5/5

Google

Incredible services! Found them by mistake, I was looking for the company above theirs. They are so much better!

Ali · 17 June 2020 · Sandersons London

Agent replied · 16 June 2024

Thank you very much for your feedback. We are very pleased about your positive experience

5/5

Google

Amazing to deal with. reliable and trustworthy. best in the area I had an amazing experience dealing with them and they are very professional at what they do

Ali · 17 June 2020 · Sandersons London

Agent replied · 16 June 2024

Thank you Ali.

5/5

Google

We have rented number of properties from Sandersons. The lettings team was always very professional and helpful.

Rockwell · 17 June 2020 · Sandersons London

Agent replied · 16 June 2024

Much appreciated.

5/5

Google

Unlike most of the agencies in London, Sandersons team is very friendly. Having them as your agent is very reassuring and gives you a peace of mind.

Aleksandra · 17 June 2020 · Sandersons London

Agent replied · 16 June 2024

Thank you very much for your feedback. We are very pleased about your positive experience

3/5

Google

Rating only, no written review.

Gareth · 16 June 2020 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further please call Jess Haskins on 01227 784784.

5/5

Google

Rating only, no written review.

Susan · 16 June 2020 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you for your 5 star review

3/5

Google

Rating only, no written review.

Tom · 16 June 2020 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further please call Jess Haskins on 01227 784784.

5/5

Google

Rating only, no written review.

Sandra · 16 June 2020 · Sandersons Maidstone

Agent replied · 15 June 2024

Hi Sandy, thank you so much for taking the time to leave your review. We really enjoyed selling the property and wish you and Stephen all the best in the future. We are all going to miss the laughs we shared with you so please feel free to call us anytime team Maidstone.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Sandersons

Which Sandersons office has the most reviews?

London has the most, with 271 reviews rated 4.7 out of 5, followed by Ashford with 242.

Where are the Sandersons offices?

The three Sandersons offices, by town:

  • Ashford: Ashford, TN24 8JR
  • London: 108, Holland Park Avenue, London, W11 4UA
  • Maidstone: Covering Maidstone, ME15 6LP
Has Sandersons won any awards?

Yes. In The Trusted Agent 2026 awards, Ashford won Gold.

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What do you need help with?

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