Trusted Agent profile

Sandersons estate agents in London, Ashford and Maidstone

4.7

★★★★★ Excellent

674 reviews across 3 offices and 2 platforms

Sandersons has three offices, in London, Ashford and Maidstone. Together they have 674 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

578

Reviews on Google

All 3 offices

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96

Reviews on Trustpilot

All 3 offices

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Our offices

Sandersons's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Sandersons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 574 reviews on Google only. Show every review

5/5

Google

Dealt with various people from Sandersons and every one of them were extremely professional and had fantastic knowledge of areas we needed help with. Contacting them was no issue and they were in contact with us through out the process of getting a new home and moving. Caring and very friendly. I recommend them to anyone.PositiveResponsiveness, Quality, Professionalism, Value

David · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you for your kind review. We always strive for excellent customer service and communication. We wish you the very best in your new home.

5/5

Google

My property had been listed to let with another agent for around 3 months. Within 2 weeks of switching to Sandersons I had a wonderful tenant moving in. The photos were amazing, everyone I dealt with was professional and helpful - (huge thank you to Joe, Caroline, Kay and Charlotte) and things moved so quickly and smoothly. Highly highly recommend!PositiveResponsiveness, Quality, Professionalism, Value

Kate · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Hi Kate Thank you so much for your lovely review. We are always so pleased to hear when our clients are happier with a service provided by Sandersons. We look forward to building a relationship with you as a new landlord. Best Wishes Charlotte

5/5

Google

If you are thinking of becoming a landlord we would 100% recommend Sandersons. They are a professional team who work together and give you the right and honest advice. Massive thank you to Caroline who has been so professional and helpful finding us a perfect tenant and guiding us all the way with what we need to do to put the property in the right order for our new tenants. Thank you again for doing such a fantastic job.

Mark · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Hi Mark, thank you so much for your great review. We look forward to working with you again. Hope your new tenants settle in well. Kind regards, Maidstone Team

5/5

Google

After a horrendous experience with a large local agent we needed to re-sell our house quickly and Sandersons truly saved the day. Alex Budd’s valuation, customer service and sales strategy won us over and got our house sold in a very short space of time. Then Cherie Galley’s sales progression was efficient and reliable throughout and got us over the line. Would highly recommend this company.

Laura · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Hi Laura, thank you so much for taking the time to leave us a review. We are so glad we were able to help you achieve your sale in the tight timeframe we had. We hope you are settling into your new home well. Thank you, Alex

5/5

Google

Couldn't recommend Sandersons more! Throughout the entire process they have been incredibly attentive and professional. Any queries I had were all answered in a timely manner. Most of my dealings were with Julie Smith. Julie has been amazing at giving me peace of mind during what would otherwise have been a stressful experience. She has always been very easy to reach and happy to help. I would personally like to say thank you for everything and wish you all the best! If you're looking to purchase any of the properties that these guys are in charge of, or you're simple looking for a viewing at a property that has piqued your interest, don't hesitate to reach out. They're always happy to help.

Teejay · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you so much for your kind words, it really means a lot to me. We love selling these beautiful new homes and we are so glad to have helped you. Best Wishes Julie

5/5

Google

Had a great experience with Sandersons. The process was very smooth and I felt well supported along the way. All queries and requests were responded to almost immediately. Everyone I communicated with was so professional and helpful, which really helped during such a stressful time. Special thanks to Julie Smith for going the extra mile.PositiveResponsiveness, Quality, Professionalism

Esther · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you so much for taking the time to post this review, it really does mean a lot. We wish you all the very best in your new home. Many Thanks Julie

5/5

Google

Sandersons uk Maidstone estate agents are excellent. Once we had our offer accepted we were passed on to there development coordinator Kerry Blue. Kerry was always available and very responsive even out of hours. I genuinely felt she had the best interest for the vendors and also for ourselves. She helped with her experience to guide all parties through the sale/purchase even through a pandemic. So thank you Kerry on helping us purchase our first family home.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Dear Paul, thank you for the lovely review. It was a pleasure to work with you during these challenging times. I hope you and your family are very happy in your new home. All the best Kerry.

5/5

Google

I’ve been dealing with Kerry blue for the past eight months on our transaction, and without her holding this whole thing together and supporting not just us but also her clients we have finally managed to finalize our exchange. I cannot praise her work ethic and attention to detail enough, she has just been absolutely brilliant. I would highly recommend Sanderson‘s and for anybody completing if you can get Kerry to look after your transaction you will be in good hands. PS. If you’re her manager reading this give her a pay rise, She’s worth every penny.PositiveProfessionalism

Pat · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Dear Patrick Thank you so much for the wonderful review. It has been an absolute pleasure to work with you during these very challenging times, but we did it! On behalf of myself and Sandersons I would like to wish you and your family all the very best for the future and I hope you are very happy in your new home. Best Wishes Kerry

5/5

Google

Sandersons have handled the sale of our property absolutely brilliantly. Thank you so much to the entire Maidstone team for keeping us so well informed during the viewing process, and for quickly finding us a suitable buyer. Once the sale had been agreed we were handed over to Kerry Blue in the development team and she has been fantastic. It has not been an easy process and the current climate has not helped, but Kerry has gone above and beyond to keep us informed and guide us through the process. Thank you so much Kerry, we really couldn't have done it without you!PositiveResponsiveness, Professionalism

Martin · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Dear Martin, on behalf of myself and the Maidstone Branch, thank you so much for the lovely review. It was an absolute pleasure to work with you in what has been a very challenging time. I hope that you and your family are very happy in your new home. All the best, Kerry

5/5

Google

A well deserved 5* review for the Sandersons team! Anita was so helpful in guiding me through the initial stages of choosing and reserving my new home. Alex was super quick in responding to queries and went out of her way to help speed up completion. Julie has done a fabulous job of looking after me through the whole journey. Julie really does go over and above to ensure her clients are happy and welcomed in to their new homes with a smile! It's so lovely to see her friendly face around the development, showing excited new clients their potential dream homes. I would certainly recommend Sandersons to anyone looking for an efficient and friendly team when buying or selling!

Rachel · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Hi Rachel Your review has put a huge smile on our faces. Thank you for taking the time to send this in. It was wonderful to help your get into our dream home and I wish you all the happiness! Best Wishes Julie

5/5

Google

Rating only, no written review.

Carole · 15 June 2021 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you for your 5 star review.

5/5

Google

Rating only, no written review.

J · 15 June 2021 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you so much for the review. It was a pleasure to work with you and we wish you all the very best for the future.

5/5

Google

Cherie and the Team were extremely helpful and really pushing things along when it looked like it could all go south. Thanks again.PositiveResponsiveness, Professionalism

Aston · 15 June 2021 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Aston Thank you for your review, the team at Sandersons would like to wish you all the best in your new home. Cherie

5/5

Google

What a great service I received throughout the trauma of buying a house Kerry was a star She put up with my tantrums when things weren't going the way it should and managed to get things back on track On the ball at all times Thank you Kerry you deserve a medal

Val · 15 June 2021 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Val, thank you so much for your kind wordsl. It was a pleasure to assist you with the progression of your property in what wasn't an easy time! I hope you have settled in just in time for Christmas. From all of us at Sandersons we would like to wish you a very Merry Christmas. Best wishes Kerry

5/5

Google

From beginning to end we have received very good service especially from Cherie who has read and replied to my emails almost immediately. Would definitely recommend SandersonsPositiveResponsiveness, Professionalism, Value

Gina · 15 June 2021 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Gina Thank you for your kind review, we pride ourselves on customer service at Sandersons and I am very pleased that we have finally exchanged contracts on your lovely property and wish you all the very best in your new home. Cherie

5/5

Google

Linda has been a delight! She worked very hard to complete the sale, kept me updated, gone above and beyond to chase people and unblock any issues. Many thanks LindaPositiveResponsiveness, Quality, Professionalism, Value

Gurvir · 15 June 2021 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Gurvir, It's been my pleasure to be able to assist you with your property sale. We certainly had our challenges but I'm over the moon we made it to completion. Take care and we look forward to speaking with you regarding potential future investments. Best wishes Linda

1/5

Google

Cant give -5 stars, so 1 has to be okay with me apparently- this is the same treatment I get everywhere, force you to comply to an answer you dont want. MY RATING IS -5 FOR SANDERSONS, NOT 1. Sandersons refused me my rights to ask questions about how my data is being processed and verified. They hire an unregulated 3rd party company - LetAliiance - this company told me directly (I have proof) that they are unregulated. So you give you personal data to an unregulated company on behalf of Sandersons. Absolutely unprofessional, demeaning, and downright disrespectful cowards who are afraid of being held to account. START ASKING QUESTIONS PEOPLE - Youll realise you have no rights in England privately renting., and you just have to except their unregulated rent prices and unjustified wage caps etc. - ITS ALL UNREGULATED, and you are only ever 2 months away from being evicted at at any point - Section 21 Eviction. They can force you to be homeless just because they are having a bad day and dont want to listen to you complain about them.NegativeProfessionalism

Nicholas · 15 June 2021 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further please call Jess Haskins on 01227 784784.

5/5

Google

Been my pleasure to have Sandersons of Ashford trough whole process as all team is friendly,responsive,and very professional .Many thanks to Cherie Galey for her professional help and kindness.PositiveResponsiveness, Quality, Professionalism, Value

Георгий · 15 June 2021 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Georgios Thank you so much for your kind review, we would like to wish you all the very best in your new home. Best Wishes Cherie

5/5

Google

First class service from the team at Sanderson Ashford branch. I would recommend them to anybody looking to sell their home. I would like to mention Cherie especially as she went above and beyond to get to get the sale of our home over the line. Huge thanks.PositiveResponsiveness, Quality, Professionalism

Dave · 15 June 2021 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Dave Thank you for your kind words, I am so pleased we managed to sell the house and exchange contracts in such a short period of time and I wish you all the very best in your new home Cherie

5/5

Google

Cherie at the Ashford branch has just been amazing from start to finish. She’s been kind and supportive when things have been difficult, and dedicated and tenacious when things haven’t moved fast enough. She’s worked into the evenings throughout the period leading up to exchange and taken the lead with the whole chain to get them moving. She’s the first one with any information and has kept everyone in the loop whilst balancing a long chain. Couldn’t recommend highly enough!PositiveResponsiveness, Professionalism

Lucy · 15 June 2021 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Lucy Thank you for your wonderful review and kind words, I am delighted that after a very stressful last 6 months you can finally start a new chapter in your lives. It was an absolute pleasure working for you and I wish you both all the very best in your new home. Cherie

5/5

Google

Totally professional and helped us all the way along. Jackie, Cherie and team were totally professional and very responsive. They really drove the process and kept us informed in a professional and friendly manner. Thanks to all the Sandersons team.PositiveResponsiveness, Quality, Professionalism, Value

Eddie · 15 June 2021 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Eddie Thank you for your review, we would like to wish you all the very best in your new home. From all the team at Ashford

5/5

Google

From start to finish Sanderson's have excelled in every area, making what can be a stressful process as easy as possible. I am a returning customer and simply would not use any other agent. In these days of poor customer service, Sanderson's go the extra mile to ensure satisfaction. Well done to all the team!PositiveProfessionalism

Andy · 15 June 2021 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Andy Thank you so much for your lovely review. It has been an absolute pleasure. On behalf of myself and Sandersons we hope to work with you again in the future. All the best. Kerry.

5/5

Google

I asked Sandersons to put my property on the market as the current agents I had engaged with were not doing anything for me. Within a week they had a buyer for me. Sandersons were exceptionally responsive throughout the process, whether it was emails or phone calls. I would highly recommend them to anyone who is thinking of selling their property.PositiveResponsiveness, Professionalism

Emma · 15 June 2021 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Emma Thank you for your lovely review and recommendation. We are delighted that we sold the property quickly and that you were happy with the service provided. I would like to personally wish you all the best in your new home (when it finally goes through!) Best Wishes Cherie

5/5

Google

Staff at Sandersons has been excellent throughout the process from arranging the first viewing to exchange of contracts. They are always prompt with their responses, friendly and professional. A massive thank you to Cherie in particular. Great working with you. Thank you to the rest of the team as well. Keep up the good work 👍PositiveResponsiveness, Professionalism

Bashir · 15 June 2021 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Bashir Thank you very much for your kind words, and for your efforts along the way too. You were very understanding of the time constraints set out from the start and even with delays that were out of our control by working together we managed to get the result everyone wanted. The team at Sandersons would like to wish you all the very best in your new home.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Sandersons

Which Sandersons office has the most reviews?

London has the most, with 271 reviews rated 4.7 out of 5, followed by Ashford with 242.

Where are the Sandersons offices?

The three Sandersons offices, by town:

  • Ashford: Ashford, TN24 8JR
  • London: 108, Holland Park Avenue, London, W11 4UA
  • Maidstone: Covering Maidstone, ME15 6LP
Has Sandersons won any awards?

Yes. In The Trusted Agent 2026 awards, Ashford won Gold.

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Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

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