Trusted Agent profile

Sandersons estate agents in London, Ashford and Maidstone

4.7

★★★★★ Excellent

674 reviews across 3 offices and 2 platforms

Sandersons has three offices, in London, Ashford and Maidstone. Together they have 674 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

578

Reviews on Google

All 3 offices

Trustpilot logo

96

Reviews on Trustpilot

All 3 offices

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Our offices

Sandersons's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Sandersons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 574 reviews on Google only. Show every review

5/5

Google

Rating only, no written review.

Slavina · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Many thanks for your 5 star review.

5/5

Google

Rating only, no written review.

Paul · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you Paul wishing you all the very best in your new home

5/5

Google

Rating only, no written review.

Sam · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Dear Sam, thank you for the review, it has been a pleasure working with you and we hope you are very happy in your new home. All the best Kerry

1/5

Google

Rating only, no written review.

Lily · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further please call Jess Haskins on 01227 784784.

1/5

Google

Rating only, no written review.

Shanaide · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Hi Shanaide. We have no record of you on our database. Please contact us on 01622 686 686 so that we can rectify any issue that you may have had with us. If this review has been posted by mistake, please could you kindly remove it? Kindest Regards

2/5

Google

Very rude

Maria · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Hi Maria, We apologise you have had this experience. I can see that we had you booked into see a property with us but you were unable to make it, the appointment cancelled and the property was let that day. If you can get in touch with us, we are happy to see if we can assist further or discuss your experience with us further? Kind regards Team Maidstone

5/5

Google

Very professional and friendly local estate agents

Keith · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Hi Keith, Thank you very much for your kind words. We are happy to help. Kind regards Team Maidstone

1/5

Google

Ment to have a viewing today but given wrong address twice. Wasted my day and I ended up not going.NegativeResponsiveness, Quality, Professionalism

Chelsie · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Hi Chelsie. We are sorry that you were unable to find the new build property that you had arranged a viewing on. We were waiting for you to arrive at the property and we tried to call you several times when your viewing time arrived and went, however the phone line kept cutting out. We have tried several times to contact you by phone and email to see if you would like to re book your viewing. If you are still interested then please call us on 01622 577 577. Best Wishes.

5/5

Google

Efficient and professional service. Bought a property via this agent and impressed enough to use them to sell my own.PositiveResponsiveness, Professionalism

Barbara · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you for your lovely words Barbara, it has been a pleasure working with you on this purchase. Best Wishes, Charlotte

4/5

Google

Whilst I haven't listed my property for now, I was impressed with Alex who came across as professional & sincere.PositiveProfessionalism

Elisa · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Hi Eliza, Thank you for your kind review, I am glad you were impressed. Please let us know when you are ready to put your property on the market. Kind regards Alex

1/5

Google

They write down the problems of a flat they rent to you before you enter and charge you for the old repairs to install a new one at the end. They don't believe wearing intime....

Georgios · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further please call Jess Haskins on 01227 784784.

5/5

Google

Purchased a property though these lovely people. Noting was to much effort. Was seamless start to finish. Keep up the good work guys.

Karl · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you so much Karl for your kind words. It was a pleasure working with you on your purchase. Best Wishes, Charlotte

5/5

Google

Brilliantly helpful! Great communication and willing to help you from start to finish, the name of the agent who assisted me was Nadeem, forgive me I mispelt his name, but he was very cool, helpful and professionalPositiveResponsiveness, Quality, Professionalism, Value

Omar · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Dear Omar, Thank you for the kind words and Happy New Year! I am glad you have had a good experience. Kind regards, Nadeem

4/5

Google

I had a very good experience renting from Sandersons Maidstone. The team provided us an excellent service beyond the call of duty to help me when I needed it most. A big thank you.PositiveProfessionalism

Rahama · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Hi Rahama, thank you for your review. We were happy to help and hope you settle in well. Kind regards Maidstone Team

5/5

Google

Very pleased with the service I received from Sandersons. They made the entire letting process very easy and stress free. A special thank you to Caroline and Kay for their wonderful and efficient service.PositiveResponsiveness, Professionalism

Alli · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Hi Alli, thank you so much for your kind review. We hope you settle into your new home well, it's a lovely property. Kind regards Maidstone Team

5/5

Google

The guys at Sandersons Maidstone were amazing! from ringing up to view to moving in was less than a month! from Caroline at the first viewing and telling me we got it to Kay answering all my emails, i cant fault anything. they were fast at repsonding to my emails and quick with the phone calls. i honestly cant thank you all enough!

Emily · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Hi Emily, Thank you so much for taking the time to leave a lovely review. It was a pleasure to work with you and we are so glad we found you a house.

5/5

Google

Our house move was unduly protracted as a result of the lock down but despite fraught and stressful circumstances the staff at Sandersons remained calm and professional throughout, communicating clearly. They have also been willing to be flexible where appropriate and ’go the extra mile’ when that was needed.

Guy · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you for taking the time to post this review. Feedback like this is always such an honour to receive. Many Thanks

5/5

Google

Excellent service all round from Sandersons but a special mention must go to Nadeem & Heidi. Both are highly professional & very good at communicating (Something that is very important) and over all superb at their job. Highly recommend Sandersons & thank you for making my transition easy.PositiveProfessionalism

MWTRUST · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you so much for your kind words and such a wonderful reply. We wish you all the best in your new home. Kindest Regards

5/5

Google

Kerry Blue at Sandersons was an absolute God send and without her the whole purchasing process would not have been a quick and efficient. Kerry was always at hand to explain what was going on while she project managed all parties involved from mortgage advisors, solicitors, the selling party as well as ourselves. If you do get the chance to request a case handler I would recommend you ask for Kerry.PositiveResponsiveness, Quality, Professionalism

William · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Dear Will. Thank you so much for your kind review, it has been an absolute pleasure to work with you. I hope you and your family are very happy in your new home. All the best Kerry

5/5

Google

After having 6 different agents value our property I selected Sandersons. This is because it was very clear to me after seeing the other properties that they had marketed at the time and the photos and videos stood out and to me this is a key aspect of generating interest. Also their proposed marketing strategy made the most sense to me. I wasn't dissappointed when the photographer really took his time to get amazing shots. The fees were competetive and the service was always great. I would highly recommend these guys to prospective sellers.PositiveQuality, Value

Young · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you for your 5 star review. We are so proud of the marketing that we produce here at Sandersons and receiving this kind of feedback from our clients is amazing. Many Thanks

5/5

Google

We purchased a property through Sandersons. I have never really rated estate agents, as they often are not much use in my experience. However for this purchase they really did come into their own and I genuinely believe the purchase would have fallen through without them. Charlotte (sales progressor) worked tirelessly throughout owing to my incompetent solicitor. Despite not technically being her client as she acts on behalf of the seller, I felt like I was paying for her service. She was professional throughout, keeping me informed at all stages and working late into the afternoon on the day of completion to ensure we were not left out in the cold (literally) for too long. They even met us at the property with a card and bottle of Prosecco, a lovely touch and so unexpected. The service we received has completely changed my previous negative views of estate agents...never judge a book by its cover as they say.PositiveResponsiveness, Quality, Professionalism

Carmel · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you so much for your wonderful review. It was a pleasure dealing with you and your son on your purchase. I honestly hope that you are settling in well to your new home. Best Wishes Charlotte

5/5

Google

My wife and I were inbetween moving back too the UK from Moscow during the covid pandemic and trying too move back to the UK to rent a property with our Cat Shadow Cat that would be close too where my wifes new job was starting. We were really worried because most estate agents chose to ignore us because of our Cat but Houston at Sandersons quickly got back too us with an amazing property that was perfect for our Cat and in not only the right and beautiful location but suited us all down too the ground. Even the rental price for what the property is, in its location is fantastic value for money. We signed all the paperwork over the internet from Moscow and Haley and Houston worked with our amazing landlady Sophie too ensure we were able too move in when we were able too get an emergency flight back. The team at Sandersons did their very best to ensure our stress of moving back from Moscow into our new home was stress free and had absolutely no complications. We would have been homeless if it had not been for them so we cannot thank them enough for making our move back to UK happen. Everything was perfect on our arrival and we love living here. Sandersons are without a doubt the best estate agents we have ever used to find a property. Thank you guys. Excellent. Really excellent job. You guys are awesome. AL, Briony & Shadow Cat

Chairman · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Hi Al, Briony and Shadow, We are so happy that it all worked out and that we were able to help you in the process of moving back over. We wish you all the best and please don't hesitate to get in touch if you need our services again. Kind regards Maidstone Team

5/5

Google

We found the whole team at Sandersons to be helpful and pro-active for our sale, particularly during this period of difficult circumstances surrounding the pandemic. There were so many obstacles to overcome and Sandersons have given their all throughout the process. We could not have asked for a better service. From the beginning to end of the process the team have been professional, helpful and polite. Our thanks to Alex, Lisa, Houston, Caroline and in particular Kerry who has gone the extra mile to see our sale through. We could not have done it without her.PositiveResponsiveness, Quality, Professionalism, Value

Tony · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Dear Mr & Mrs Morley Thank you for your lovely review, it has been an absolute pleasure to work with you in what has been very challenging times. On behalf of myself and the Maidstone Team we would like to wish you both every happiness in your new ventures and I hope you find the perfect home very soon. All the very best Kerry

5/5

Google

I requested a valuation for my property with Sandersons. Alex Budd came to view the property. I was impressed with the professionalism, the background history he researched on the property and the factual information provided. We discussed all the options available and how the process will work. I will feel confident with their service as an agent to sell my property. Thank youPositiveResponsiveness, Quality, Professionalism, Value

Venessa · 16 June 2021 · Sandersons Maidstone

Agent replied · 15 June 2024

Hi Vanessa, Thank you very much for taking the time to leave a review. I am glad that we were able to provide you with all of the information you needed at the time and I look forward to working with you when you decide to sell the house. Many thanks, Alex

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Sandersons

Which Sandersons office has the most reviews?

London has the most, with 271 reviews rated 4.7 out of 5, followed by Ashford with 242.

Where are the Sandersons offices?

The three Sandersons offices, by town:

  • Ashford: Ashford, TN24 8JR
  • London: 108, Holland Park Avenue, London, W11 4UA
  • Maidstone: Covering Maidstone, ME15 6LP
Has Sandersons won any awards?

Yes. In The Trusted Agent 2026 awards, Ashford won Gold.

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What do you need help with?

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