Trusted Agent profile
★★★★★
674 reviews across 3 offices and 2 platforms
Sandersons has three offices, in London, Ashford and Maidstone. Together they have 674 reviews on two platforms, rated 4.7 out of 5 overall.
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Sandersons's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sandersons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 574 reviews on Google only. Show every review
1/5
GoogleVery unresponsive and over rated service: customer support do not stops when you sell/rent an house/room; you have to take care of you client throughout the entire living experience. I have to flag that your agents are not very honest and they should be more controlled: their fault/mistakes are also yours.NegativeResponsiveness, Professionalism
5/5
GoogleExcellent communication.PositiveResponsiveness, Quality, Professionalism
Dear Mukunda Thank you for your review, we believe good communication is fundamental to the success of this business so we are pleased to hear this comment. All the best in your future endeavors. Cherie
5/5
GoogleMy experience thought out the purchase of my first property was 10/10. Linda supported me as a first time buyer with no idea what to expect or do by chasing all parties involved in a timely manner. Linda was always 100% professional, informative and is an asset to the Ashford Sandersons team. I would highly recommend this branch as all members of the team. I dealt with were professional and responsive at all times. In particular, Linda throughout the purchase process, Jackie throughout looking at properties and Nancy at the point of first enquiring. Thank you all for supporting throughout the purchase of my first property and a very special thank you to Linda for making it all happen with minimal stress.PositiveResponsiveness, Professionalism
Dear Matthew, Thank you so much for your kind words. It has been our pleasure helping you purchase your first home and I wish you many years of happiness there! Have fun furniture shopping and I hope that you think of us in the future. All the best, Linda
5/5
GoogleYou can't ask for better service ! At some point, solicitors were making things difficult and Sandersons team helped us to get things done. We really appreciated the support and the good advice all along. Would certainly recommend Sandersons and would definitely use them again.PositiveResponsiveness, Quality, Professionalism
Dear Carine Thank you for your kind words, I am delighted that you were pleased with the service during your purchase and the whole team would like to wish you all the very best in your new home. Cherie
5/5
GoogleThrough no fault of Sandersons we had some problems with our buyers agent. However Cherie kept us updated all the way and held our hands through it all! It could have been a very stressful time if it wasn’t for Cherie’s professional and caring attitude. I can thoroughly recommend her. Thank you Cherie.PositiveResponsiveness, Quality, Professionalism, Value
Dear David Thank you for your lovely review and kind words. I would like to wish you all the very best with your future endeavors. Cherie
5/5
GoogleI was so impressed with the service I received from start to finish. Everything was handled like clockwork in a professional way. The photos were arranged really quickly and were very good. Much quicker easier with an in house professional photographer. All staff were very knowledgable and helpful and I wouldn’t hesitate to recommend Sandersons or use them again. Than you for such a good service.PositiveResponsiveness, Quality, Professionalism
Thank you so much for taking the time to leave us a review. We wish you the best of luck with your new home. Best Wishes
5/5
GoogleSandersons Estate Agents are very professional and provide excellent service to their clients, from first valuation and consultation through to completion; inclusive of their fantastic marketing brochure of our property. Every step of the way our Sales Progressor, Kerry, was on-hand to answer our questions, close out queries and ensure we were kept informed. Through the prevailing challenges of the pandemic, we appreciated this level of communication even more so. Highly recommended.PositiveQuality
Thank you so much for your kind words Ian. It really was our pleasure to assist you in the sale and progression of your property in what wasn't an easy time! Wishing you all the very best in your new home and for the future! Kerry
5/5
GoogleAfter a year of looking for a house in Maidstone I struck gold with the help of Sandersons I would like to thank Houston who showed me the house and Linda and Lisa who helped me with the Purchase :-) without them I wouldn’t have just picked my new house keys up !!! Thank you all for your help xPositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your kind words Trudi. It was an absolute pleasure helping you to purchase your new home. We wish you every happiness in making your house a home. Best wishes, Linda
5/5
GoogleHighly recommend estate agents. Nothing is too much trouble. Many thanks to Julie and Anita at Sanderson's for professional and friendly service. I am looking forward to dealing with you again in the future!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review. It was so nice meeting you and your daughter at the viewing in Cable Wharf. I look forward to showing you around again when the next phase has been completed. Best Wishes Julie
5/5
GoogleExcellent service from the start. Dealt with Carolina and Anita who were both amazing! A huge big thank you for all your help and support. I cannot recommend them and Sandersons highly enough.PositiveResponsiveness, Professionalism
Thank you for your lovely words and 5 star review. We are pleased that we were able to help you with buying your brand new home. Best Wishes Caroline
5/5
GoogleKaren is amazing! Not even our estate agent we brought from her we had a million problems and she was the first to call the check we were ok. I cannot sing her praises enough. Karen thank you so much for everything!PositiveResponsiveness, Quality, Professionalism, Value
I am so pleased that we were able to complete this sale before the end of June and albeit very stressful you also pulled out all the stops under very tight deadlines to make sure this sale happened. Communication is always key in these situations and it certainly paid off in the end. I would like to wish you both all the best in your new home and hopefully you can now relax and enjoy the future and make some lovely memories. Look forward to working with you in the future should you need to. Best Wishes Karen
1/5
GoogleDO NOT let with this agency. They are absolutely useless. We lived in a property under their agency for a year, we reported many problems on “fix flow” however not ONCE did any of these get resolved. We had to live without kitchen cupboards, kitchen draws, no bannisters on any of the floors, the boiler was very touch and go, we had to reset it ourselves every single morning so that we could actually have a shower. The only problem that got ‘fixed’ was the leaky shower which within 4 weeks started leaking again 😂 it did not get fixed a 2nd time. We wasted a lot of time reporting problems that just never even got considered being fixed. And now they’re charging us £400, yes £400 to clean the house. They will take every penny from your deposit and act like it’s your fault.NegativeResponsiveness, Quality, Professionalism, Value
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further please call Jess Haskins on 01227 784784.
5/5
GoogleWe'd definitely recommend Sandersons. Having used another agent as well i definitely noticed the high level of professionalism, courtesy and friendliness at Sandersons. We'll hopefully not have to move again (!) but if we do we would definitely use Sandersons again.PositiveResponsiveness, Quality, Professionalism, Value
Dear Richard Thank you for your lovely review, we are so pleased that you were happy with the service provided, especially with what was a rather long chain during difficult times. Myself and the entire team at Sandersons Maidstone would like to wish you all the very best in your new home
5/5
GoogleI’ve been dealing with Kerry blue for the past eight months on our transaction, and without her holding this whole thing together and supporting not just us but also her clients we have finally managed to finalize our exchange. I cannot praise her work ethic and attention to detail enough, she has just been absolutely brilliant. I would highly recommend Sanderson‘s and for anybody completing if you can get Kerry to look after your transaction you will be in good hands. PS. If you’re her manager reading this give her a pay rise, She’s worth every penny.PositiveProfessionalism
Dear Patrick Thank you so much for the wonderful review. It has been an absolute pleasure to work with you during these very challenging times, but we did it! On behalf of myself and Sandersons I would like to wish you and your family all the very best for the future and I hope you are very happy in your new home. Best Wishes Kerry
5/5
GoogleWe brought a property that was listed through Sandersons and our contact was Cherie. We had a nightmare with our solicitors throughout the whole process but Cherie was extremely helpful in chasing them and making sure everything was on track. She was professional yet friendly and was always there to help. Everyone else I had contact with at Sandersons was also very helpful and friendly and I would have no hesitation in recommending them for either a sale or purchase of a property.PositiveResponsiveness, Quality, Professionalism
Dear Jon Thank you for your lovely review, I am so pleased to hear that you were happy with the service provided by Sandersons. We wish you all the very best in your new home.
5/5
GoogleAmazing 5* service received by the lovely ladies at Sandersons. Complete above and beyond. My house was originally up for sale with Wards who made a complete shamble and so many wasted viewings on going for eight weeks! My contract finished and I went with Sandersons. My house was sold on the first day of viewings supported by Lisa who gave great advice and reassured the process. Once under offer I was kept fully updated by the amazing Kerry who really couldn't have done any more for us. There was an issue further down the chain and Kerry really pulled out the stops to push the sale to completion. Despite her being under huge pressure nearing the stamp duty window by many other chains she took on the challenge, updated me daily and kept me positive by spending that little more time to make light of a bad situation with a few laughs. During the sale Kerry took a weeks leave, but still kept in touch regarding progress which let's be honest is dedication. Cherie was also a complete pleasure. Overall the team were a dream and I cant recommend enough. Kerry, Cherie and Lisa huge thanks for making the magic happen the way you did.PositiveResponsiveness, Professionalism, Value
Dear Andy, thank you so much for the lovely review, it has been an absolute pleasure to work with you in what has certainly been challenging times. On behalf of myself and Sandersons we would like to wish you and your family all the very best in your new home. Kerry
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleSandersons stole our holding deposit and left us on moving day with nowhere to live. Avoid at all costs.NegativeResponsiveness, Professionalism
5/5
GoogleSpoke to one of the Sanderson team this morning looking for some information. The first impressions of this company are fantastic, polite and extremely professional from the outset.PositiveProfessionalism
Thank you very much for your feedback. We are very pleased about your positive experience
1/5
GoogleLied to us about most things about the house & contract to get us to sign a lease. They will ignore your emails or tell you that they'll take care of things only to never do so. We can't wait for our lease to end so we never have to deal with them again. If you haven't signed with them yet: RUN!NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleA very refreshing service. More lettings agents should be like Sandersons London. I rented my property stress-free. Sandersons is helping me now with the purchase of my first home in Notting Hill.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRating only, no written review.
Thank you so much for your review. All the best and we hope you have settled well into your new home.
5/5
GoogleRating only, no written review.
Thank you for your 5 star review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London has the most, with 271 reviews rated 4.7 out of 5, followed by Ashford with 242.
Yes. In The Trusted Agent 2026 awards, Ashford won Gold.
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