Trusted Agent profile

Sandersons estate agents in London, Ashford and Maidstone

4.7

★★★★★ Excellent

674 reviews across 3 offices and 2 platforms

Sandersons has three offices, in London, Ashford and Maidstone. Together they have 674 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

578

Reviews on Google

All 3 offices

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96

Reviews on Trustpilot

All 3 offices

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Our offices

Sandersons's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Sandersons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Sandersons is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.

EA Masters by year, 2020 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The Negotiator Awards

Sandersons and its branches was Highly Commended at The Negotiator Awards 2022.

Highly Commended at The Negotiator Awards in one year: 2022.

Negotiator Awards by year, 2022

Source: The Negotiator Awards winners lists, as published, linked by year.

The British Property Awards

Sandersons and its branches won awards at The British Property Awards in one year, most recently 2025.

British Property Awards winners in one year, the group and its branches: 2025.

British Property Awards by year, 2025

Source: The British Property Awards winners lists, as published, linked by year.

Reviews on Google

Showing 574 reviews on Google only. Show every review

5/5

Google

From start to finish everyone at Sandersons have been very friendly, demonstrated their professionalism and positivity throughout what turned out to be a very long and complex sale. Linda in the Development Team has been amazing and a real credit to everyone there. She went above and beyond expectation on many occasions and has kept us informed throughout our journey and ensured a positive outcome, and kept us going. Another area of great quality was the photography and video which was at a level way above other agencies we have seen. Thank you Sandersons and we highly recommend you to others. Nick and Alison JaggersAPositiveResponsiveness, Quality, Professionalism, Value

Nick · 16 June 2022 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you so much for your lovely review Nick and Alison. I am so pleased that you have completed on your sale now and are starting your new chapter in your new home. It has been a pleasure helping you on your journey and I hope that you think of us should you need any assistance in the future. Best wishes, Linda

5/5

Google

This review is for Cherie Galley who is part of the Development Team at Sandersons UK Maidstone. Cherie is actually our sellers representative at Sanderson but of course we communicated on a daily basis. Cherie was always on the ball, and very proactive in her dealings with us and our solicitors. I often wished she was my representative. She was definitiely instrumental in ensuring we did not miss the stamp duty holiday deadline. I highly recommend her. She is a great asset to Sandersons UK Maidstone. Kenny & GracePositiveResponsiveness, Quality, Professionalism, Value

Grace · 16 June 2022 · Sandersons Maidstone

Agent replied · 15 June 2024

Dear Grace Thank you for your kind words, I am so pleased that we managed to reach the exchange of contracts before the end of the stamp duty holiday and would like to wish you both all the very best in your new home. Best Wishes Cherie

5/5

Google

I would highly recommend Sandersons. From the start of my mortgage application to end, I had no problems at all. Sandersons staff were so helpful with any questions I had and on hand whenever needed. I would like to say a big thank you to all the staff that dealt with my mortgage, I was made to feel so comfortable about everything which made this whole process run very smootly. Thank you once again.PositiveQuality, Professionalism, Value

Jason · 16 June 2022 · Sandersons Maidstone

Agent replied · 15 June 2024

Hi Jason Thank you for your recommendation for Sandersons. We are so pleased you have found the perfect home and from what I can see you have really settled in quickly. I look forward to seeing you around Cable Wharf. Julie

5/5

Google

A huge thank you to everyone at Sandersons involved in the recent successful sale of my property. The relationship got off to a great start with the production of superior, attractive marketing material, which was utilised effectively by a great responsive sales team - with particular thanks to both Lisa and Houston for their efforts. On acceptance of the offer, matters were then managed by the extremely competent and proactive Kerry, who showed a fantastic “calm professionalism” during some fairly testing moments. Overall, a team and a service I would have no hesitation in recommending to others.

Anne · 16 June 2022 · Sandersons Maidstone

Agent replied · 15 June 2024

Dear Anne Thank you so much for your lovely review, it has been an absolute pleasure to work with you in what has certainly been challenging times. I would like to take this opportunity on behalf of myself and Sandersons to wish you all the very best in your new home in Pembury. Best Wishes Kerry

5/5

Google

We were buying a house through Sandersons, and i've never really understood what the need for an estate agent was now that there are websites that show you what you need instantly, until I worked with Sandersons. Their development team were constantly on the cases seeing where the chain was, coordinating the communication and ensuring everyone knew what was going on. We had the pleasure of working with a number of them, but Karen was our main point of contact and she was friendly and helpful, and i do believed helped us to complete the chain with a difficult seller at the top of the chain. The team are a real asset to Sandersons and are to me the main selling point of Sandersons. Excellent after sales service and was a pleasure to go through such a stressful time with them being there to assist and help push it throughPositiveResponsiveness, Quality, Professionalism

Rob · 16 June 2022 · Sandersons Maidstone

Agent replied · 15 June 2024

It was a pleasure to work with you on progressing your purchase and I am pleased that this was all settled in as timely fashion as possible under the circumstances. These situations are never easy and I am pleased to hear that the services provided filled you with confidence that we really do offer a five star service to all our clients. I wish you much happiness in your new home and hope that you can experience the services of Sandersons again in the future when and if needed. Best Wishes Karen

5/5

Google

Sandersons have been brilliant from the outset. Extremely professional, informative and supportive throughout the selling process. They remained extremely responsive throughout, particularly Alex & Roger who were excellent. We were really pleased with the quality of the photography & marketing and the professionalism of the photographer on the day. We cannot recommend Sandersons highly enough.PositiveResponsiveness, Professionalism

Gary · 16 June 2022 · Sandersons Maidstone

Agent replied · 15 June 2024

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

5/5

Google

Professional approach and a good service received.PositiveResponsiveness, Professionalism

Sonja · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Sonja Thank you for your kind review, all here at Sandersons would like to wish you all the best in your new home. Cherie

5/5

Google

Thank you Cherie for a great professional and friendly servicePositiveResponsiveness, Quality, Professionalism, Value

Steve · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Steve It has been a pleasure working with you over the years. I wish you all the very best with your future endeavors. Cherie

5/5

Google

Great support through the entire process and highly recommendedPositiveResponsiveness, Quality, Professionalism, Value

Lynda · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Lynda Thank you for your high praise we are so happy that you were pleased with the service provided and wish you all the very best in your new home Cherie

5/5

Google

Excellent customer service, all ways keeping us up-to-date all the way through

Mark · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you for your review Mark. We're so happy to see you settling into your new home. Best Wishes Charlotte

5/5

Google

Great service from start to finish - couldn't have asked for anything better.PositiveResponsiveness, Professionalism

Nic · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Nic, thank you for the lovely review, was a pleasure to have worked with you and on behalf of myself and Sandersons we would like to wish you all the best for the future. Best wishes Kerry.

5/5

Google

Absolutely fantastic for start to finish. Very modern approach and stress free

Hi5 · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you for taking the time to leave us this 5 star review.

5/5

Google

I would highly recommend using this estate agents, they have been professional, helpful and very reliable throughout our experience of purchasing through them.

Debbie · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Debbie Thank you for your lovely review, we are so pleased that you were happy with your experience with Sandersons and would like to wish you all the very best in your new home. Cherie

5/5

Google

Buying or selling property is a strain at anytime,my transaction was further complicated by waiting for probate.I instructed Sanderson's to handle the sale and i'm pleased to say all went very well.Cherie Galley at Sandersons took care of my account and i can't sing her praises high enough,she is very knowledgeable,very helpful and very patient.Her communications are excellent,you are kept informed every step of the way.I would gladly recommend Sandersons and Cherie Galley to anybody moving housePositiveResponsiveness, Quality, Professionalism, Value

Dennis · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Dennis Thank you for your kind words and for choosing Sandersons UK. We are delighted to hear that you were pleased with the service provided and wish you all the very best in your future endeavors Cherie

5/5

Google

Cherie has been a dream throughout our whole experience we couldn’t be happier, any question we asked always answered via email or phone. Very helpful throughout and kept us in the loop at all times. Thank you for making everything a little easier. James & RhiannonPositiveResponsiveness, Professionalism

Rhiannon · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Dear James and Rhiannon Thank you for your lovely review and may I also extend my thanks to you both for your understanding and flexibility during what was not the most straightforward transaction I hope you are both very happy in your new home Cherie

5/5

Google

Having met many estate agents in the last few weeks I can honestly say that Sandersons in particular Jackie has been amazing, friendly, helpful and outstanding.PositiveResponsiveness, Quality, Professionalism, Value

Joanne · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Hi Joanne Thank you for the lovely review. We hope we can help you find the right property to make your new home. Best Wishes Jackie

5/5

Google

Thank you Charlotte Dury and all the team at Sanderson's. You have been fantastic from start to finish on helping us on our journey to our family home. You’re an excellent team and I couldn’t recommend you enough.

Keith · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you Keith for your kind review. It was a pleasure working with you throughout the process of selling your home. I wish you and your lovely family all the best for whatever the future may bring for you. Kindest Regards Charlotte

5/5

Google

Sandersons (Cherie and Joe in particular) went above and beyond with our purchase. We will certainly use them in future should the need arise, and would thoroughly recommend their professional but personal service. Can't thank them enough.PositiveResponsiveness, Quality, Professionalism, Value

Georgia · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Georgia Thank you for your kind words all of the team at sandersons would like to wish you all the very best in your new home Cherie

5/5

Google

The Sandersons team did an excellent job of selling my house. I got my top asking price within a couple of days of going on the market and their aftersales team kept me up to date on progress before I even thought about chasing anything. I have just recommended them to my parents for their house sale.

Bryony · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Bryony Thank you for your lovely review and for continuing to support Sandersons by referring your friends and family. Cherie

5/5

Google

Right from the the start with the valuation (Jane) through to the sales team Jackie, who was so professional but also considerate in updating us regularly and Joe who arranged most of the viewings, through to the progression team, who we were lucky enough to have Charlotte Drury dealing with our progression who helped and advised us through what is probably the most stressful part of the process. Sandersons are without a doubt the best estate agents around and would be highly recommended by us.PositiveProfessionalism

Theresa · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Hi Theresa Thank you so much for your lovely review. I am so glad that we could help in every aspect of selling your house. I wish you and your family the very best in your new bigger home. Best Wishes Charlotte

5/5

Google

Jane and her awesome team have been complete life savers. Excellent advice, service, support. all with a great sense of humour and personal kindness. Any questions have been promptly answered, including the care they have taken after our sale had completed. Charlotte - wow and thank you! Nothing was too much trouble, I owe you one!! Cannot recommend highly enough - if you are stressing about buying or selling, Sandersons can save you!

Liz · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Hi Liz Thank you so much for your wonderful review. It was an absolute pleasure working with you. Please let me know if there is anything further that we can help you with. Best Wishes Charlotte

5/5

Google

If you're selling a house in the Ashford area, go straight to Sandersons! I have personal experience with a number of other local agents and they do not stack up to the quality and professionalism of Sandersons. You wont be disappointed and they are worth every penny. My house sale/purchase journey has been rather tricky due to an awkward chain, but Karen and Jackie worked tirelessly to get the sale completed. Karen especially went above and beyond to communicate/liaise with all parties involved with the chain, and without her hard work and personable approach we would not have got the result we wanted. Highly professional service and always available at the end of the phone. Photos/marketing was superb, which truly helped find a buyer and increase sale value. I highly recommend.PositiveResponsiveness, Quality, Professionalism

Luke · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Thank you so much for your kind words. It was an absolute pleasure working with you to achieve your dream home. Best Wishes Jackie

5/5

Google

We were so impressed by the professional service offered by Sandersons, and in particular the dogged determination of Cherie Galley to chase completion in what we were aware was an absurdly tight time frame, keeping in constant contact with both solicitors and chivvying them along, and keeping all parties informed, even when she was supposed to be on her day off. And Joe was brilliant and really helpful from the first viewing. Our daughter and her husband are so pleased. Based on our experience, I would recommend Sandersons to anyone buying or selling. Thoroughly professional, helpful and moreover, friendly. We could not have asked for more.

Crispin · 15 June 2022 · Sandersons Lettings

Agent replied · 14 June 2024

Dear Crispin Thank you for your lovely review, it was a pleasure dealing with you and the whole family throughout a fairly complex transaction. On behalf of the whole team we hope that the property renovations go well and wish you all the very best in your future endeavors. Cherie and the Ashford team

5/5

Google

I would highly recommend Sandersons. From the start of my mortgage application to end, I had no problems at all. Sandersons staff were so helpful with any questions I had and on hand whenever needed. I would like to say a big thank you to all the staff that dealt with my mortgage, I was made to feel so comfortable about everything which made this whole process run very smootly. Thank you once again.PositiveQuality, Professionalism, Value

Jay · 26 December 2021 · Sandersons Maidstone

Agent replied · 25 December 2024

Hi Jason Thank you for your recommendation for Sandersons. We are so pleased you have found the perfect home and from what I can see you have really settled in quickly. I look forward to seeing you around Cable Wharf. Julie

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Sandersons

Which Sandersons office has the most reviews?

London has the most, with 271 reviews rated 4.7 out of 5, followed by Ashford with 242.

Where are the Sandersons offices?

The three Sandersons offices, by town:

  • Ashford: Ashford, TN24 8JR
  • London: 108, Holland Park Avenue, London, W11 4UA
  • Maidstone: Covering Maidstone, ME15 6LP
Has Sandersons won any awards?

Yes. In The Trusted Agent 2026 awards, Ashford won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 6 other industry awards since 2018.

Reviews may appear on more than one platform.

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