Trusted Agent profile
★★★★★
674 reviews across 3 offices and 2 platforms
Sandersons has three offices, in London, Ashford and Maidstone. Together they have 674 reviews on two platforms, rated 4.7 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Sandersons's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Sandersons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 574 reviews on Google only. Show every review
5/5
GoogleI had the pleasure of dealing with Kerry Blue on my purchase with my partner. We were both FTB'rs and her help throughout the process was much appreciated! Would recommend buying through Sanderson's for sure if Kerry is a reflection of all the staff!
Dear Christian Thank you for your kind words, it was an absolute pleasure to work with you. Myself and all of the team at Sandersons would like to wish you both all the very best in your new home. Kerry
5/5
GoogleI had Julie for my recent purchase of my apartment. From start to finish she was great. From setting up my first viewing to my completion Julie was very professional and i could contact her with any questions i had. She was also very friendly and i felt at ease with her which was great as it was my first purchase of a property. I would highly recommend Julie as your agent.
Thank you for this lovely review. It was a pleasure working with you to find your new home. Best wishes Julie
5/5
GoogleWe’ve let two properties through Sandersons and they have been consistently helpful and proactive with both. In particular Victoria Whitlock has gone above and beyond offering advice and help where needed. We would highly recommend them for lettings.
4/5
GoogleVictoria Whitlock has been a great agent. She has helped massively turning around a 2 bed flat in Maidstone, advising on the market and best practices. She has great energy and planning skills. I would recommend Sandersons as they are great at communicating actions and task required in a professional manner.
Thank you for the review. It has been a pleasure helping and advising you to bring this property back to life. Best Wishes Victoria
5/5
GoogleI chose Sandersons over other estate agents in Maidstone as they had been recommended by other sellers. From the out set the process went very smoothly. Everything was explained well and the sale of my property was quick. But it didn’t end there! It’s all about the progression and the information sharing/ updates as the sale progresses to completion. Cherie Galley dealt with my case and from the outset was always contactable and updated me regularly. The whole sale process was easy and stress free. Thank you Sandersons
Dear Polly Thank you so much for you kinds words and lovely review. I am so pleased that the transaction was stress free for you, this is what we strive for at Sandersons UK. With my very best wishes Cherie
5/5
GoogleI had a property to rent out and found Victoria to be most helpful, professional and informative on all aspects. I managed to let the property within a month of it being marketed.PositiveProfessionalism
Thanks Yvonne for the 5 star review. I'm so happy that you found our service helpful and professional. Many Thanks Victoria
5/5
GoogleTop agents in Notting hill
Dear Maikol, Thank you for taking the time to leave us a review! We really appreciate your kind words.
5/5
GoogleAll the guys at Sandersons are fantastic. Would highly recommend them
Thank you for the 5 star review Shane! We really appreciate it.
1/5
GoogleAbsolutely atrocious customer service, extremely rude when confronted with an issue, don’t call back..I would never use these as the paperwork isn’t sent out and problems with the property are never resolved…be very aware!!
5/5
GoogleGreat Experience with Sandersons Estate Agents, Many thanks to the team at Sandersons, they handled the entire process smoothly. I highly recommend.
5/5
GoogleRating only, no written review.
Thank you so much for your 5 star rating Laura. Wishing you all the very best in your new home. Best wishes, Linda
5/5
GoogleRating only, no written review.
Thank you for the 5 stars
5/5
GoogleRating only, no written review.
Thank you for this great 5 star rating.
5/5
GoogleAlways been a pleasure working with the team at Sandersons. Massive thanks to Robin in particular for all his work!
Thank you for your lovely review. It's been a pleasure working with you too.
5/5
GoogleExcellent market knowledge from Victoria Whitlock ensured we found a new tenant quickly and the property was vacant for just three weeks. Very pleased.PositiveProfessionalism
I'm so pleased that everything went so smoothly for you and thank you for taking the time to leave this review. Best Wishes Victoria
5/5
GoogleExceptional Service. Cherie Galley went above and beyond to make the process go as smoothly as possible. Would I engage the services of Cherie and Sandersons again, definitely. Many thanks again for all your help. Best regards, RayPositiveResponsiveness, Quality, Professionalism, Value
Dear Ray Thank you for you kind review. At Sandersons we pride ourselves on customer service so are very pleased to hear that you were happy with the service provided and would use us again. I would like to wish you all the very best in your new home. Best wishes Cherie
5/5
GoogleVictoria at Sandersons helped me to rent out a new build property in Maidstone Kent. Compared to other agents I have used historically Victoria is on another level, goes out of her way to help & is very knowledgably . I will use any other agents going forward
Thank you Graham, for your review. It was indeed a pleasure to work with you on your new let and I hope this continues with future projects. Best Wishes Victoria
4/5
GoogleI have received a good and prompt service since Victoria Whitlock has been managing my rental. My new tenants were found and moved in quickly. I am hoping for a long term letting this time.PositiveResponsiveness
Hi Janet Thank you for taking the time to write this review. I'm pleased we were able to find you the right tenants so quickly. Best Wishes
5/5
GoogleOh my goodness. What would I have done without Cherie from Sandersons during this sale. She was responsive, patient and informative. She kept me sane when I thought the solicitors were going to drive me off the edge and she was kind and caring with it. Thank youPositiveResponsiveness, Professionalism
Dear Ramtimi Thank you for your lovely review and kind words. We understand how stressful the selling process is so I am pleased to hear that we made it that little bit easier for you. I would like to wish you all the very best in your future endeavours. Cherie
5/5
GoogleJulie showed me and my family a couple of flats on a new development. She had great knowledge of the new development and was able to answer any of the many questions we had! As a first time buyer she made me feel at ease. Thank you Julie!
Thank you for taking the time to send this review in, it means a great deal to me. It was lovely meeting you and your family and I look forward to seeing you again when you are ready to reserve a plot. Best Wishes Julie
1/5
GoogleIncredibly rude lady in the lettings department. I rang to enquire about a property they have advertised to rent. The lady I spoke to was very negative, unpleasant to talk to and her manner was unprofessional. Even though I liked the property, this has put me off any potential viewing. I have spoken to other letting agents in the area and they have all been helpful, polite and friendly - Sandersons was not.NegativeProfessionalism
We are committed to delivering the highest levels of customer service and we know our business has grown through the recommendations we receive. We are disappointed to receive this 1 star review. We can't find any record of your details in any of our systems and therefore can't see any details or enquiries from you. Please contact the Lettings Director, Jess Haskins at j.haskins@sandersonsuk.com so that we can investigate this further for you.
1/5
GoogleWas going to be moving into a property that was advertised by Sandersons. After incorrect reference checks were carried out by a third party, they have kept the holding fee stating we gave incorrect information. Considering my partner is self employed and they asked for 3 months bank accounts (a minimum of 2 years should be looked into!) we have since gone through another reference check for another similar rented property, giving exactly the same information, and we passed! They are refusing to personally see the error of the reference checks, and I am now contacting the company that did the reference checks to see the error which will then prompt this estate agent to give me back my saving I scrapped together, because of their mistakes and NOT incorrect information we provided!
Dear Steph, Every reference provider has different minimum requirements so the outcome with one is likely to be different to another. We have quite stringent requirements as it is in our landlord’s best interests that any prospective tenant is thoroughly vetted on affordability and suitability. Before we start the referencing process, we give you advice as part of the initial application on what can be expected and what the requirements are. When you submitted your reference application to the referencing agency, the requirements would have been highlighted and again you could have checked directly with them what the criteria are. If you did not feel the application would be successful, we could have withdrawn the application, so as no costs were incurred by you and the property could have been put back on the market. The property was held off the market exclusively for you while references were processed. In accordance with our terms and conditions, the holding charge is non-refundable if your reference check is unsuccessful, or you withdraw. Historically you would have also had to pay for the reference checks, but that cost has now been incurred by the landlord. We are sorry that your application with Sandersons was unsuccessful and wish you all the best in your new property.
5/5
GoogleI cannot concisely explain the difficulties that I have had with selling my house but from the time when I was given a valuation to completion I felt that all Sandersons' staff were on my side. Communication throughout has been impeccable, which is, I feel the major hurdle with the other agencies. I would not hesitate to buy or sell from this agentsPositiveResponsiveness, Quality, Professionalism, Value
Dear Jaime, thank you for the lovely review, it was an absolute pleasure to work with you and on behalf of myself and Sandersons we would like to wish you all the best for future. Good luck with your onward purchase. Kindest regards Kerry
5/5
GoogleCherie has been brilliant during the elongated house purchase process. Always eager to help and very friendly on the phone to alleviate worries and issues. Roger was world class in helping us find our dream property and just an amazing soul. I would highly recommend Sandersons. Many thanks team
Dear Simon Thank you for you kind review, we all wish you the very best in your new home! Cherie
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London has the most, with 271 reviews rated 4.7 out of 5, followed by Ashford with 242.
Yes. In The Trusted Agent 2026 awards, Ashford won Gold.
Tell us what you need and up to 3 trusted local agents will be in touch.
