S J Smith Estate Agents in Ashford and Staines

★★★★★ 1/5

Google

Urgent Warning: Nightmare with S J Smith Lettings Ltd My heart breaks as I share my brother's harrowing experience with S J Smith Lettings Ltd. After paying a deposit, the property became unavailable, leading to chaos and negligence in finding an alternative. The unprofessional conduct of employees, including Jorden Gillum, Laura Viviani, Steve, and Eshan, was disgraceful. Phone calls were abruptly terminated, and official phones were used for slang. The refund process was a debacle; receiving less than entitled and misleading advertisements on their website added to the frustration. I urgently seek a complete refund and accountability for the agency's actions. My brother's distress deserves compensation. Potential tenants, please beware and approach with extreme caution! Immediate attention from the agency is crucial.

Kamran · 30 November 2023 · S J Smith Estate Agents Ashford

★★★★★ 1/5

Google

Warning ‼️ My friend Santana had a very bad experience with this letting agency recently. You can see her review below and read her entire horrible experience. As of now this people are pretending to be professionals on a public platform writing a response to her review here but privately they are not responding to her emails and phone calls. If they are not guilty of anything why are they not responding to her emails ??? Don’t trust these people. They take your money for deposit without telling you that it’s not refundable. Holding deposit it taken to secure the property while they keep it advertised on other platforms to take deposits from other people and then out of 5 people they will fail 4 people by saying you failed referencing and pass referencing of 1 person and fool the rest of the people. You will see that a lot of people have experienced the same issues and nobody reported them properly hence they carry on fooling people but this time they will face legal actions. You can’t cheat innocent people and think you will get away all the time. NOT THIS TIME!!!! BE AWARE GUYS DONT BE FOOLED!

Roland · 30 November 2023 · S J Smith Estate Agents Ashford

★★★★★ 1/5

Google

Urgent Warning: Dreadful Experience with S J Smith Lettings Ltd I need to highlight my husband's nightmare dealing with S J Smith Lettings Ltd. After paying a deposit, the property was suddenly unavailable, leading to chaos in finding an alternative. Opting for another property, he faced negligence in addressing contract concerns, unprofessional behavior from staff like Jorden Gillum, and a shocking refund shortfall. The agency's misleading ads added to the frustration. I urgently seek a complete refund and accountability for their conduct. This has caused significant distress, and compensation is warranted. Potential tenants, please beware!

Tayyaba · 30 November 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

As first time buyers me and my partner didn’t know what to expect… From the beginning Hamza was superb, very helpful and attentive. Always willing to help with whatever queries we had for the beginning stages (we had plenty!). Hamza even checked in with us at the end, which was a nice gesture! Simon was then forwarded to us for the remainder and was super helpful via email or phone! Always kept us up to date. No task was too small or too big for the team at SJ Smith. Massive thank you to you both! Highly recommend these guys and the estate agent as a whole.

Christopher · 30 November 2023 · S J Smith Estate Agents Ashford

★★★★★ 1/5

Google

Urgent Warning: Beware of S J Smith Lettings Ltd! My brother's experience with S J Smith Lettings Ltd has been a nightmare. After eagerly paying a deposit, he faced chaos when the property became unavailable, leading to a rushed search for an alternative. Negligence in addressing contract concerns, unprofessional conduct from employees like Jorden Gillum, Laura Viviani, Steve, and Eshan, and a disastrous refund process have left us shocked. Their misleading advertisements only added to the frustration. We urgently seek a complete refund and accountability for their unprofessional conduct. This has caused significant distress, and potential tenants must cautiously approach. Let my brother's ordeal serve as a warning - be safe, be aware, and avoid S J Smith Lettings Ltd at all costs!

Fari · 30 November 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

We bought our home through SJ Smith. Louis was very helpful all the way throughout. All SJ smith is really helpful. We also used thier mortgage advisor as well solicitors all of them were just brilliant.

Kunal · 30 November 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

We had a fantastic experience with SJ Smith. Chad and the team were highly professional, responsive and skillfully navigated our house sale, which made the entire experience smooth and successful. I would have no hesitation in recommending their services.

Jacqui · 30 November 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

Patrycja is an angel! She is kind, diligent and timely in her services. She made the process a lot smoother for us and we are really grateful for her support in resolving issues for us. We're so grateful we were able to rely on Patrycja in the team. It would have been a tedious process if not for her!

Geeta · 31 October 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

WE have rented through SJ Smiths for the last two years and the management team looked after us really well, Especially Patrycja Stefanska, who dealt with issues in a timely manner, always got back to us and there was never any problems at all. Thankyou

Louise · 31 October 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

Service from SJ Smith estate agents, was excellent. Nothing is too much trouble. They are amazing always working to achieve results. Would highly recommend them. Thankyou

Janice · 31 October 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

I've had the pleasure of having my rental property managed by SJ Smith, and I must say, the experience has been nothing short of exceptional. In particular, I'd like to commend Jorden, who has been overseeing the day-to-day management of my property. Her professionalism, dedication, and attention to detail have truly stood out. One of the standout qualities of Jorden is her impeccable communication skills. She ensures that I am always in the loop regarding any updates or changes related to my property. Whether it's a minor maintenance issue or a significant decision that needs to be made, Jorden is always proactive in reaching out, explaining the situation, and providing clear recommendations. Furthermore, her efficiency in actioning tasks is commendable. There have been instances where issues arose, and before I could even process the information, Jorden had already taken steps to address them. This kind of prompt response not only ensures the well-being of my property but also gives me immense peace of mind as an owner. In an industry where effective communication and swift action are paramount, Jorden truly shines as a beacon of excellence. I feel fortunate to have her manage my property and would highly recommend SJ Smith, especially Jorden, to any property owner looking for top-tier management services.

Christopher · 31 October 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

I want to thank the whole team at SJ Smith, but especially name Chad, Louis and Simon for their amazing support in buying my first property! It can certainly be a stressful process as a first time buyer but their constant updates and professional advice from start to end made it a fantastic experience. Very professional and would highly recommend!

Jennifer · 31 October 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

We have had a flawless experience with SJ Smith Estate Agents right from the start. Louis & Simon are friendly with a high level of professionalism and were there to guide us every step of the process. They referred us to Vince (mortgage advisor) who is also fantastic. Highly recommended and we appreciate all their help once again :) - Alison & Alina

Alina · 31 October 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

Hi, My experience with the guys at SJ Smith has been excellent. They have just sold my mums house for me and throughout the whole process they provided continuous feedback on viewings and the results of those viewings by e mail and also kept in touch regularly by phone. I would recommend SJ Smith as professional, thorough and efficient and would use them again.

Cei · 31 October 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

I am more than satisfied with the service provided by S J Smith. From Louis initially seeing my flat and he and Rob conducting viewings I was kept advised and given feedback at all stages. Once I accepted an offer Simon kept in regular contact, liaising constantly with the solicitors and advising accordingly. I would recommend S J Smith without hesitation and would give 6 stars if that were possible.

Lmwmoto2 · 31 October 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

Absolutely fantastic service just sold my house with SJ Smith Robert and Simon helpful calm and brilliant communication

Lyn · 24 October 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

Friendly and professional through out the process. Phil has helped us every step of the way and now living in our dream house. I wouldn't hesitate to recommend them to anyone in the future

Steven · 24 October 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

A big thanks to Alex and the team sold our house for the price we were looking for.Alex was very good from day one kept us well informed from start to finish .very professional

Craig · 12 October 2023 · S J Smith Estate Agents Staines

★★★★★ 5/5

Google

Fantastic service from the Sjsmith Team! Highly recommend them

Terence · 12 October 2023 · S J Smith Estate Agents Staines

★★★★★ 5/5

Google

Rating only, no written review.

Supriya · 12 October 2023 · S J Smith Estate Agents Staines

★★★★★ 1/5

Google

Avoid for property management - Negligent estate agent who left a dangerous boiler fault unaddressed, despite numerous reports, in a property full of tenants that they “manage”.

Christina · 12 October 2023 · S J Smith Estate Agents Staines

★★★★★ 5/5

Google

An exceptional team of local people at the Staines office. Lettings and sales, both very efficient. A very good experience, I highly recommend!

P · 12 October 2023 · S J Smith Estate Agents Staines

★★★★★ 5/5

Google

I've had a great service from Alex and the team at Staines - not just in the selling but in the help and communications that have come since.

Julie · 12 October 2023 · S J Smith Estate Agents Staines

★★★★★ 1/5

Google

Very unprofessional estate agents. I would avoid going to these amateurs at all cost. They pressured us into paying the deposit and 6 months rent up front even before the tenancy agreement was signed by all parties. We warned them that the property was up for sale at the same time it was being advertised as a rental. They assured us there would be no issues. Lo and behold, 5 weeks later, the landlord decides he doesn't want renters in the house (that's what we were told - I didn't believe a word they were saying tbh). The whole thing fell through and we were left with nowhere to live! My wife is 7 months pregnant and we have an 18 month old toddler - no one seemed to care or apologise for the incident. Avoid!

Salim · 12 October 2023 · S J Smith Estate Agents Staines