Trusted Agent profile
★★★★★
515 reviews across 2 offices and 2 platforms
S J Smith Estate Agents has two offices, in Ashford and Staines. Together they have 515 reviews on two platforms, rated 4.6 out of 5 overall.
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S J Smith Estate Agents's two offices, most reviewed first. Each has its own page.
S J Smith Estate Agents and its branches won awards at EA Masters in two years, most recently 2020.
EA Masters winners in two years, the group and its branches: 2020, 2019.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
Showing 506 reviews on Google only. Show every review
5/5
GoogleS.J Smith in Staines have just sold my late Dad’s bungalow in Staines. Excellent service from Alex, Manni and Nicola. I was very impressed with how they kept me in touch at every stage. I would highly recommend them.
Hello Janice, thanks for taking the time to leave a review. Great to hear you would highly recommend us. We'll pass your kind words over to Alex, Manni, Nicola and the rest of the Staines team.
5/5
GoogleWe brought our house through SJSmith and from the moment we meet Hayden he couldn’t be more helpful. During the progression of the sale Nicola was always on hand and I was impressed with her dedication on exhange day to ensure it happened and to keep me updated. Buying and selling a house can be a stressful and emotional experience so it made a difference having Hayden and Nicola who were both friendly, approachable and understanding. Thank you from beginning to end we felt you went above and beyond.
Hello Debbie, we appreciate you leaving a review. Great to hear of your positive experience. We'll pass your kind words over to Hayden, Nicola and the Staines team.
5/5
GoogleMy experience with SJ Smith from start to finish has been exceptional and I really feel that they have the edge over other estate agents. Nicola went above and beyond to make the post offer experience as smooth as possible (especially during some tricky times) and I genuinely felt that I was in good hands, with people who actually care. I would highly recommend them!
Hello, thanks for leaving a review. Great to hear of your experience and that you would highly recommend us. We'll pass your comments over to Nicola and the rest of the Staines team.
5/5
GoogleChad and Robert are very professional agents, and we would not hesitate to recommend them. We were kept up to date with all developments and were pleased with their service.
Hello Carole, we appreciate the review. Great to hear you would not hesitate to recommend us. We'll pass your comments over to Chad, Robert and the rest of the Ashford team.
5/5
GoogleWe had an excellent experience working with Simon and his team when purchasing our residential property. From the very start, they were professional, responsive, and extremely knowledgeable about the market. Simon’s attention to detail and personalised approach made the entire process smooth and stress-free. He kept us informed every step of the way, and we truly felt supported throughout. We highly recommend SJ Smith Ashford to anyone looking to buy or sell a property!
Hello Prity, thanks for leaving a review. Great to hear of your positive experience when purchasing a property. We're pleased to hear you would highly recommend us too. We'll pass your kind comments to Simon and the Ashford team.
5/5
GoogleGreat Estate Agents. Can’t recommend them enough. Simon and the whole team were so professional and kept in communication throughout. So happy with the service they provided and would highly advise anyone looking to sell in the Ashford area to use these guys. Thanks again!
Hi Robert, thank you for the review. We're delighted to hear you were happy with the service provided and that you'd recommend us. We'll pass your appreciation on to Simon and the rest of the Ashford team.
5/5
GoogleRating only, no written review.
Hi Jasmeet, thanks for the 5-star review.
5/5
GoogleChad and the team were very helpful in helping us with our purchase and constantly communicating with everyone in the chain.
Thank you so much for your kind review. We're delighted to hear that Chad and the team were able to assist you throughout your purchase and keep the communication flowing. We'll be sure to pass your lovely feedback on to the Ashford team!
5/5
GoogleIt was lovely experience with them. Simon and Robert helped a lot throughout the process. Highly recommended. Thanks a lot whole team. Karanbir and Satnam ..
Thank you, Karanbir and Satnam! We're delighted to hear you had a great experience. We'll pass your appreciation on to Simon, Robert, and the rest of the team.
5/5
GoogleVery professional and honest Estate Agent. Very quick to response in any matter from the beginning upto the end. Highly recommended. Thank you Mr. Simon, Rob and all the team. Kahi Singh Nitu
Hello Kahi, thank you for the review. Great to hear you would highly recommend our services. We'll pass your kind comments to Simon, Rob and the Ashford team.
5/5
GoogleWhat can I say, SJ Smith they have been just brilliant. I bought the property from them 5 years back and sold it through them this year. When people say this takes months or years to go through the process I wouldn't believe that, as they bought the right buyer within the 1st week of putting the property out on market and completed within 2 months. I have also done the follow on property through SJ Smith Staines which was again smooth. I would 100% recommend SJ Smith Ashford and Stains both. They both have been managed by the brilliant team and management. SJ Smith also recommended to use the solicitor and they have been brilliant. Always available to take calls and took all the preasure to do the exchange and complision where SJ Smith have been in contact with them at all times which took the worry away from me. Thank you Chad and your team.
Thank you so much for your wonderful review! We're delighted to hear about your fantastic experience with SJ Smith Estate Agents Ashford and Staines. It's great to know that the process went so smoothly and quickly for you. We’ll be sure to pass your kind words on to Chad and the team. We're also glad our recommended solicitor helped make the transaction worry-free. Thanks again for trusting us with both the sale and your new purchase, we truly appreciate your recommendation!
5/5
GoogleTHANK YOU! From start to finish service was amazing. It was the first time we had sold a property and Rob was on hand to answer any questions. Simon what can I say, always being at the end of the phone or email to deal with with frustrating bits and pieces. Would highly recommend.
Hello Laura, we appreciate you leaving a review. Great to hear you would highly recommend us. We'll pass your kind words over to Rob, Simon and the rest of the Ashford team.
5/5
GoogleExcellent service from start to finish second time we have used sjsmiths thankyou Chad& Rob a avery big thankyou to after sales Simon
Hello Gill, thanks for taking the time to leave a review. We'll pass your comments over to Chad, Rob, Simon and the Ashford team.
5/5
GoogleRecently sold and purchased through SJ Smith. They were brilliant and made the whole process super smooth and got us great deals! Huge thank you to everyone. Rob in sales is fantastic - knowledgable, smart and kind. Simon in after sales has been so great, pushing everything through while remaining super calm, friendly and reassuring. Cannot thank you enough. 100% recommend SJ.
Hello CAT, thanks for leaving a review. We appreciate you sharing your positive experience and are happy to hear you'd 100% recommend us. We'll pass your kind words over to Rob, Simon and the rest of the Ashford team.
1/5
GoogleBEWARE ! Please check the property before making the payment, once payment has been made they won’t support you and you’ll be a ping pong between agency and the landlord. During viewing S J Smith Ashford committed that the property will be handed over professionally cleaned before we move in before moving in they told us it will be all cleaned and ready for us to settle in, the house was handed over extremely dirty with left overs and full of grease all over, upon multiple request they refuse to take the responsibility of what they committed and asked us to contact landlord and the landlord completely refused to do so since it wasn’t committed by them however it’s written in the contract that it should be professionally cleaned. Whole week wasted to clean up and we had to pay a lot for professional cleaning since the condition was very bad.
Thank you for your 𝐋𝐞𝐭𝐭𝐢𝐧𝐠𝐬 𝐫𝐞𝐯𝐢𝐞𝐰. We have passed your review to the Lettings team. If you would like to leave further reviews for our Lettings team, could we please ask that you use their GMB page here, https://g.co/kgs/bGMmNa9 as this page is for the Ashford SALES team. Thank you. …
5/5
GoogleExcellent, friendly, professional and hard working Estate Agents. We have used them twice as a purchaser in 2018 and as a seller in 2024. Chad marketed our home and sold it for us in 5 days! Simon has kept us informed throughout the sale process and chased the chain. Very happy to recommend SJ Smith.
Hello Susan, thanks for leaving a review. Great to hear that you'd recommend our services. We'll pass your kind words over to Chad, Simon and the rest of the Ashford team.
5/5
GoogleSimon and Chad were both fantastic during our house purchase in Ashford. They were technically working as the selling agent but gave us valuable advice and guidance. Simon continually kept us up to date with the progress of the chain and chased various parties on our behalf. I really want to thank Simon and Chad for making the whole process as simple as possible and keeping everything moving forward.
Hello Stuart, we appreciate you leaving a review. Great to hear of your positive experience. We'll pass your comments over to Simon, Chad and the Ashford team.
2/5
GoogleThe level of service from Sam Colomb was poor. No direct telephone number to contact him or leave messages, slow to return phone calls, doesn't seem to read his emails often. Clearly SJ Smith do a good job for some customers but not all. Pity as very interested in a house but won't pursue it now.
Thank you for your 𝐋𝐞𝐭𝐭𝐢𝐧𝐠𝐬 𝐫𝐞𝐯𝐢𝐞𝐰. We have passed your review to the Lettings team. If you would like to leave further reviews for our Lettings team, could we please ask that you use their GMB page here, https://g.co/kgs/bGMmNa9 as this page is for the Ashford SALES team. Thank you. …
5/5
GoogleThe service we received from Chad & Simon at S.J. Smith was superb from start to finish. They were very professional and accommodating and kept us updated at every step and went above and beyond to iron out any problems that arose and did all they could to achieve a completion date at the earliest opportunity. We would thoroughly recommend them.
Hello Gary, we appreciate the review. Great to hear of your positive experience and that you'd recommend us too. We'll pass your kind words over to Chad, Simon and the Ashford team.
5/5
GoogleWe were first time buyer for property. Whole team, Robert, Simon and Louis at SJ Smith Ashford were very helpful throughout the process. Simon was very prompt in communication & kept us up to date during the process. Would love to recommend SJ Smith. Thumbs up!
Hello Wajahat Ali, thanks for taking the time to leave a review. Great to hear of your 5-star experience and that you would recommend us. We'll pass your comments over to Robert, Simon, Louis and the rest of the Ashford team.
5/5
GoogleA job well done on the property purchase. Always kept informed. Only pleasant impressions.
Hello Василь, thanks for leaving a review. We'll pass your kind words over to the Ashford team.
5/5
GoogleThey’ve been so patient and accommodating to our needs (we are deaf), it’s been a long time through no fault of theirs due to solicitors issues and they’ve been very professional and courteous to all sides. We recommend them very highly
Hello Wendy, thanks for the review. Great to hear you would highly recommend us. We'll pass your kind words over to the Ashford team.
5/5
GoogleSimon and Chad have been very supportive during our sale and purchase which would have been even more stressful without them
Hello Ravindra, thanks for the review. We'll pass your kind comments over to Simon, Chad and the rest of the Ashford team.
5/5
GoogleSJ Smith are beyond brilliant. Our house sale went so smoothly, solely down to SJ being so efficient, positive and present. Great, great team. Rob is excellent, very experienced and easy to deal with . Simon in after sales is superb, so calm and tireless. Got our sale through with ease. Thank you SJ! Cannot recommend you enough!
Hello DCD, thanks for the review. We are very happy to hear you would recommend us. We'll pass your comments over to Rob, Simon and the rest of the Ashford team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ashford has the most, with 330 reviews rated 4.6 out of 5, followed by Staines with 185.
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, West London. The group and its branches have also won 1 other industry award since 2019.
