Trusted Agent profile
★★★★★
515 reviews across 2 offices and 2 platforms
S J Smith Estate Agents has two offices, in Ashford and Staines. Together they have 515 reviews on two platforms, rated 4.6 out of 5 overall.
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S J Smith Estate Agents's two offices, most reviewed first. Each has its own page.
Showing 506 reviews on Google only. Show every review
5/5
GoogleFantastic from start to finish. Excellent communication and very helpful when it came to viewings and fitting it around our dogs. Would definitely recommend Chad, Rob, Tim & Simon, they’re a great team
Hello Olivia, thank you for taking the time to leave a review. Great to hear you would recommend us. We'll pass your kind words over to Chad, Rob, Tim, Simon and the rest of the Ashford team.
5/5
GoogleWe sold our house and then later purchased the new house via S.J Smith, Ashford Middlesex and both times our experience was amazing with them. Everyone we dealt with was professional, courteous and we felt that they always had our best interest in their mind. We especially appreciated their perseverance in selling our house that was happening in difficult market conditions, but they managed to get there at the end. They always followed up with people viewing the house and kept us updated on progress. All the staff members are extremely friendly and welcoming. I would like to give special thanks to Robert, who's a very kind and intelligent man. I also want to say thank you to Simon and Chad for delivering the great service.
Hello Kuldeep, thank you for leaving a review. Great to hear of your positive experience. We'll pass your comments over to Robert, Simon, Chad and the Ashford team.
5/5
GoogleI cannot recommend SJ Smith Estate Agency highly enough! Selling a property is never easy, but doing it while living overseas added an extra layer of complexity and stress. From start to finish, the SJ Smith team went above and beyond to make the process as seamless and efficient as possible. From our first conversation, I felt completely confident in their expertise and commitment. They took the time to understand my needs and concerns, kept me updated at every stage, and were always available to answer my questions, no matter the time difference. Their professionalism and attention to detail were exceptional, they handled everything from arranging viewings to coordinating with solicitors and even managing some last-minute repairs to ensure the property was in top shape for prospective buyers.
Hello Craig, we appreciate the review. Thanks for sharing your positive experience. Great to hear the team went above and beyond to make the process as seamless and efficient as possible. We are pleased to hear you would highly recommend us too. We'll pass your comments over to the Ashford team.
5/5
GoogleExemplary customer service throughout with Rob searching for the perfect home as well as fielding last minute requirements, Simon taking us through the crucial part to completion and Chad getting us over the line. A five star team effort. Would recommend them for the houses they have to offer and the end to end process they provide.
Hello Dan, we appreciate the review. Great to hear you would recommend us. We hope you enjoy your new home. We'll pass your kind words over to Rob, Simon, Chad and the Ashford team.
5/5
GoogleAs a first-time buyer, SJSmith made the process easy and stress-free. Simon was fantastic, super helpful and always kept me informed. The whole experience was smooth, and I felt well taken care of. I highly recommend SJSmith, especially for first-time buyers. Thanks, Simon, Rob and team.
Hello Mandip, thanks for the 5-star review. Great to hear you would highly recommend us. Good luck in your new home. We'll pass your kind words to Simon, Rob and the Ashford team.
5/5
GoogleWe had a very tight turn around, Chad From S J Smith Calmed us down and worked very professionally, explaining how to streamline the process, to the point where we, as first time buyers, took all his advice. We got the keys 2 weeks before we needed to vacate our existing property. Very good communicator,
Hello Paul, thanks for taking the time to leave a review. Great to hear about your positive experience as first-time buyers. We wish you luck in your new home. We'll pass your comments over to Chad and the rest of the Ashford team.
5/5
GoogleI have seen using S J Smith for the past 13 years. I have sold 2 of my residential homes and also used them as a management agency for a letting. Today I exchanged on my final sale of a property in the area. They have been amazing to work with. Efficient, polite and most importantly fair. Keeping me in the loop at each stage of the process and I highly recommend them.
Hello Linsey, thank you for leaving a review. We are pleased to hear you would highly recommend us. We'll pass your kind comments over to the Ashford team.
5/5
GoogleThoroughly recommend Smiths, we received an excellent service throughout. Our first buyer backed out almost at the last minute but we were back on the market instantly and a second successful buyer found straight away! Smiths always kept us informed, supportive, friendly and so helpful. Thank you Chad, Simon, Rob and the rest of the team, you are all doing a brilliant job ! Julie & Roy
Hello Julie & Roy, thank you for the review. Great to hear you would thoroughly recommend us. We'll pass your kind comments over to Chad, Simon, Rob and the rest of the Ashford team.
5/5
GoogleKnowledgeable, professional and dedicated staff; the only agency I could recommend in Surrey.
Hello Jay, thanks for the review. We'll pass your kind comments over to the Staines team.
5/5
GoogleWe highly recommend the SJS for our purchase everything was done speedily and highly professionally. We will have no hesitation in recommending them to anyone in the future. Thank you Alex and Manni for your patience
Hello Michal, thanks for the review. Congratulations on the new home. We'll pass your kind comments over to Alex, Manni and the rest of the team.
1/5
GoogleUrgent warning!!! Do not give your money and trust them. They took holding deposit from me on the 4th of November 2023 and the property was still advertised by them allowing other people to view. 12th Nov 2023 of their property being still advertised. They only got back to me today 15th November when the referencing was completed on 14th November. Now they have given a false reason saying I have failed the referencing as my guarantor doesn’t earn enough when they never mentioned anywhere what the guarantor earning requirements were. My Guarantor earning more than required earnings. Don’t not trust them. Especially Jorden Guillum !! Secondly Eashen vickers was initially the one who showed the property to my mum and never mentioned anything even in person. Right after the viewing kept calling my mum to pay deposit or else we will loose the property. She said my daughter (I) would be calling to do the payment once she gets free at work. They kept ringing her again and again. So I had a doubt and searched the property on RIGHTMOVE and it had said LET AGREED even before I had not given the deposit SO I then called to clarify this and Eashen said must been a mistake. Further then I made a payment of £357 after a while he then sends me email saying congratulations we have accepted your offer. Eashen Neither verbally or in writing informed my mum or me about the deposit not being refundable incase the referencing fails or credit checks before making him the payment. Legally all of these should be discussed before you take anyones deposit. They are bunch of liar and fraud. I was foolish to not read the reviews before giving any money to them but I won’t let this pass so easily. I NEED MY REFUND IMMEDIATELY or else I will take legal actions and the reviews here and also I can bring all witnesses who has had similar experiences like mine or even worse.
Hi Santana, we are very sorry to see your 1-star 𝐋𝐞𝐭𝐭𝐢𝐧𝐠𝐬 𝐫𝐞𝐯𝐢𝐞𝐰. We pride ourselves on our level of customer service and we’d very much like to speak to you directly regarding your review. Could we please ask that you get in touch by calling 01784 243333 or emailing Lettings-office@sjsmithestateagents.co.uk at a time that is convenient to you? Thank you.
5/5
GoogleI sold my house with SJSmith. Alex was always helpful and always at the end of the phone if I needed to talk to him. He updated me with all of the new information and I'll be continuing my services with him for my future sales.
Hello Mandeep, thanks for taking the time to leave us a review. We're happy to hear you had a good experience and would use us for future property sales. We'll pass your comments over to Alex and the rest of the Staines team.
5/5
GoogleI wish to thank Alex and his team for the professional and positive manner in which they carried out what is one of the most stressful and anxious events in life. I found that on any occasion I had queries or questions they always had time to listen and be helpful etc, so I would have no hesitation in highly recommending S J Smith Estate Agents. Thanks to you all.
Hello Michael, thanks for leaving us a review. We are pleased to hear that you'd highly recommend us. We'll pass your kind words over to Alex and the rest of the Staines team.
5/5
GoogleRating only, no written review.
Hello Sandeep, thanks for leaving a review. We'll pass your 5-star rating over to the Staines team
5/5
GoogleHighly experienced team in both lettings and property management. I couldn't recommend Regan and Terence enough!
Hello, thanks for taking the time to leave us a review. We'll pass your comments over to Regan, Terence and the Lettings team. If you would like to leave further reviews for our Lettings team, could we please ask that you use their GMB page here, https://g.co/kgs/bGMmNa9 as this page is for the SALES team. Thank you.
1/5
GoogleStay clear!!! Completely unprofessional. They don’t keep you as a tenant or your landlord up to date at all. Took them 2 months to inform our landlord we had put our notice in!! Didn’t receive an inventory check when we moved in (conveniently don’t have one after one of their team were the previous tenant). Currently having to go through legal teams to get our deposit back from them as they are trying to charge £550 for a professional clean!!! Absolute joke!! Never pick up their phones, when they do they are rude and tell you they will call back which they never do!!
Thank you for your 𝐋𝐞𝐭𝐭𝐢𝐧𝐠𝐬 𝐫𝐞𝐯𝐢𝐞𝐰. We have passed your review to the Lettings team. If you would like to leave further reviews for our Lettings team, could we please ask that you use their GMB page here, https://g.co/kgs/bGMmNa9 as this page is for the SALES team. Thank you. …
5/5
GoogleMy personal experience with SJ Smith Estate Agents in Staines has been fantastic, especially Alex & his team who helped facilitate our home purchase. While many describe the process of buying a house as stressful, I found that the stress was lightened by the continuous cooperation between the SJ Smith team and our solicitor. The entire journey progressed smoothly, following to the agreed-upon timelines. A special acknowledgment goes to Alex Rumsey, our primary point of contact throughout the entire process. Starting with showing us the house, he demonstrated flexibility in negotiating terms that suited us. Alex consistently ensured our comfort throughout the process, promptly responding to emails and addressing matters immediately. I would also like to thank Nicola, who promptly handled all our emails, fulfilled requests, and followed up with the solicitor. Manni helped us by providing insights into the area, community, and more. Lastly Adrian- their in-house Mortgage Advisor, not only smoothly arranged our mortgage but also provided financial advice as needed. Without hesitation, I recommend SJ Smith Staines to anyone planning a home purchase. They provide good customer service that is driven by the customer.
Hello Jey J, thanks for the review. Congratulations on the purchase of your new home. We're happy to hear of your positive experience and thank you for the recommendation. We'll pass your kind comments over to Alex, Nicola, Manni, Adrian and the Staines team.
5/5
GoogleI would happily recommend selling your property with SJ Smith Staines! The process of selling my house was a little problematic due to issues with mortgage lenders but Alex and Nicola were fantastic at keeping me updated every step of the way. From start to finish Alex was a pleasure to work with, was really driven, professional and accommodating of my circumstances. In the initial viewing stage, I spoke a lot with Manni as well who really friendly and happy to answer any questions I had. The fact that they are open longer than most agents during the week was really helpful and made it easier knowing I could pick up the phone and talk to someone after my work day had finished. Overall, Alex and his team provided a great service and did everything they could to make sure the sale went as smoothly as possible. Thank you to the whole team for making me feel like I was in safe hands during this extremely emotional time!!!
Hello Stacey, thanks for leaving a review. Happy to hear you had a positive experience when selling through us. We'll pass your kind comments over to Alex, Nicola, Manni and the rest of the team.
5/5
GoogleAlex and the team have been extremely attentive throughout the entire process of selling our home. The frequency of communication left us fully aware of progress and their enthusiasm to find and match the perfect buyer to our home. The team of Julie, Mani & Nicola were exceptional and took the time to gain an understanding of our home to enable them to explain the key selling points to prospective buyers during viewings. I would thoroughly recommend engaging with the S J Smith team to find or sell your new home.
Hello Wayne, thanks for the review. Happy to hear you had a positive experience when selling through us and thanks for the recommendation. We'll pass your kind comments over to Alex, Julie, Mani, Nicola and the rest of the team.
5/5
GoogleI'm impressed with SJ Smith’s exceptional perseverance and dedication in selling my property. Despite extreme market challenges, their unwavering commitment to find me a family buyer along with their excellent customer service, especially in sales progression, made a complicated and emotional sale more bearable. Special thanks to Alex and Nicola who stood out for their proactive and friendly approach to keeping me informed and guided throughout the entire process. I highly recommend the SJ Smith team to anyone seeking an Estate agent who goes above and beyond.
Hello Nicky, thanks for leaving us a review. We are pleased to hear that you'd highly recommend us. We'll pass your kind words over to Alex, Nicola and the rest of the Staines team.
1/5
Googlepretty rude
Hi Dev, thank you for your review. We pride ourselves on our level of customer service and would really like the opportunity to speak to you directly, could we please ask that you get in touch with us at a time that is convenient to you? Thank you.
5/5
GoogleMet Sam at several properties and he was always very helpful
Hello Daniel, we appreciate the review. We'll pass your kind comments over to Sam and the Staines team.
4/5
GoogleS J Smith - well done for selling our property - you preserved over a difficult time of they year - I would like to say Nicola in after sales was amazing never got fed up with talking to me everyday to chase the exchange of the property
Hello Claire, thanks for taking the time to leave a review. We'll pass your kind words over to Nicola and the Staines team.
5/5
GoogleThe team at S J Smith has been excellent throughout the process. Everything has been very transparent, and we have been kept in the loop throughout the purchasing process. Special thanks to Nicola for progressing everything. She provided a very personal service, and I would happily use S J Smiths again.
Hello Philip, thanks for leaving us a review. We are pleased to hear of your positive experience. We'll pass your kind words over to Nicola and the rest of the Staines team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ashford has the most, with 330 reviews rated 4.6 out of 5, followed by Staines with 185.
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