S J Smith Estate Agents in Ashford and Staines

★★★★★ 1/5

Google

Messers! Took my deposit, a week before I’m due to move in told me they ‘can’t get hold of the landlord’ and can’t move In. Found another property in the same building, found out someone else moved into the property the same week I paid my deposit. Absolute jokers! If I didn’t find another property with a different agent I would have been left homeless!

Matt · 12 May 2026 · S J Smith Estate Agents Staines

★★★★★ 5/5

Google

I would highly recommend SJ Smith Estate Agents, especially Simon and Hayden, who were absolutely fantastic throughout the whole process of completing my sale. It was a long and stressful journey with constant back and forth between solicitors, the lender, and the management company, but Simon and Hayden really helped push everything forward and speed things up. Even with very short notice, they managed everything professionally and were always available whenever I needed help or updates. Their communication, dedication, and support made a huge difference, and I truly appreciate all the effort they both put in to get everything completed. Thank you both so much for all your hard work, it really did not go unnoticed!

Christopher · 12 May 2026 · S J Smith Estate Agents Staines

★★★★★ 5/5

Google

Hi. SJ smith estate agent. They are best. I got my purchase on time. And they gave me best service. Thanks a lot. Mr Simon & ma’am Emily Thansk once again.

Kawal · 9 April 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

We had a fantastic experience with S J Smith Estate Agents in Ashford while buying our first home, and we can’t recommend them highly enough. As first-time buyers, the whole process felt quite daunting at first, but Simon Gresswell was absolutely outstanding from start to finish. He was professional and approachable, he always took the time to explain each step clearly and patiently. His reassurance really helped take the stress out of the process. Simon kept us well-informed throughout and his communication was excellent, he was always quick to respond, which made a huge difference during what can be a very uncertain time. Thanks to Simon and the team at S J Smith. We’re so grateful for all the support and would wholeheartedly recommend them to anyone. Thank you again for helping us secure our first home!

Reece · 9 April 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

We recently purchased a property through SJ Smith Estate Agents and had a fantastic experience from start to finish. The whole process was smooth, professional, and well-communicated. A special thank you to Emily and Simon, who were both incredibly helpful throughout. Emily was always quick to respond, supportive, and kept us updated every step of the way. Simon was equally knowledgeable and proactive, making the whole journey much less stressful than we expected. We truly appreciate their hard work and dedication. Highly recommend SJ Smith Estate Agents to anyone looking to buy or sell a property!

Lurddy · 26 March 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

Big thanks to Simon and the team for helping us with our purchase! As first-time buyers, we couldn’t be happier with how the entire process was handled. Everything was clearly explained, and we felt supported every step of the way. We’d highly recommend S J Smith for anyone looking to buy or sell a property! 🤙🏡

Przemysław · 26 March 2026 · S J Smith Estate Agents Staines

★★★★★ 5/5

Google

Excellent service from the team at S J Smith. Would thoroughly recommend them.

Karen · 26 March 2026 · S J Smith Estate Agents Staines

★★★★★ 5/5

Google

SJSmith Estate Agents were fantastic from start to finish. They supported us throughout our recent house purchase and made the whole process feel smooth and well managed. As first-time buyers using Islamic finance, the process involved additional contracts, lending structures and enquiries, some of which were new to them as well. Despite this, the team were incredibly patient, supportive and encouraging every step of the way. They approached everything with professionalism, openness and a genuine willingness to help. A very well-deserved 5 stars, thank you again to everyone at SJSmith!

Sanna · 16 March 2026 · S J Smith Estate Agents Ashford

★★★★★ 1/5

Google

Worst services , SJ smith team never provide support on the maintenance issues, I have been struggling to get washing machine issue resolved from over 3 weeks but there is no positive response from their end. They had committed to resolved any issue within a weeks time but that’s never been the case. Highly disappointed with their services and never recommend.

Ram · 16 March 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

i experienced a long wait between offer and completion however i was kept up to date throughout the process.

Trent · 16 March 2026 · S J Smith Estate Agents Ashford

★★★★★ 1/5

Google

Extremely disappointing experience with this letting agency. The application process was poorly handled and stressful from start to finish. Due to an issue with contact details during the application, important documents were not received for several weeks. Once the issue was identified, we responded immediately, yet the property was still offered to another applicant shortly afterwards. What is particularly frustrating is that the holding deposit has not been returned. We believe the deposit should be refunded under the circumstances, but despite raising this with the agency they have refused. As a result, we are now having to consider taking legal action to recover the money, which could easily have been avoided with reasonable communication and a fair resolution. Overall, a very disappointing and unnecessarily stressful experience.

Cassie · 16 March 2026 · S J Smith Estate Agents Staines

★★★★★ 5/5

Google

I had a great experience with SJ Smith from start to finish. They were incredibly quick in finding a buyer for my property, which made the whole process far less stressful than I expected. A special mention to Simon Smith who was fantastic throughout, professional, responsive, and always on hand to keep things moving smoothly. I’d also like to thank Rob for his excellent advice and in-depth knowledge of the area where I was purchasing my new house. His guidance was really valuable and gave me a lot of confidence in my decision. Highly recommend SJ Smith to anyone looking to sell or buy a property!

Ashley · 16 February 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

I had a very positive experience with S J Smith in Ashford. What stood out most was their professionalism and consistency throughout the process. Even at moments when things felt tense or pressured (as house moves often do), the team remained calm, neutral, and steady - which makes a real difference when you’re navigating something significant. Communication was clear, measured, and reliable, and I always felt the process was being handled with care and integrity. I would happily recommend them to anyone looking for an estate agent who stays professional from start to finish.

Lisa · 16 February 2026 · S J Smith Estate Agents Ashford

★★★★★ 1/5

Google

We’ve just had a worst experience with SJSmith letting agency! Please do not rent from them. Absolute nightmare. They took a £500 holding deposits. Assured us property is held for us. We passed our references then they gave the property to someone else and said because we couldn’t move in sooner. I have proof they confirmed the date we could move in, I gave notice to my landlord. They have caused so much stress. Most rubbish agency I’ve ever dealt with.

Nimra · 16 February 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

Rating only, no written review.

Emma · 16 February 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

Always kept me up to date with progress, pleasure to deal with.

Peter · 16 February 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

These are without doubt the best estate agent I have dealt with. They were proactive with plenty of viewings and worked hard to seal the deal , keeping me well informed along the way. Excellent job. Many thanks.

Mike · 16 February 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

Simon is most helpful, stayed on top of things proactively. Local firm so you can visit and get things done also.

Narbad · 16 February 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

We bought our house from Sj smith estates agent Excellent service and very good person specially Emily and Simon who helped a lot to get my first home discuss with them what you want and your budget definitely 100% you will get it because they take care of their clients and your call is always attended never missed and you will get every single update through your email or phone call from the start to the end of the process and that’s the time when you collect your first home key Really appreciated and thanks to the team who did this hard work to fulfill my dream so quickly in just 2 months Call them book an appointment and buy your dream home 🥰

Jasbir · 16 February 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

Simon and Olivia were amazing in helping us purchase our first home. They made the whole process smooth and stress-free, keeping us constantly updated with clear communication from the seller. We always felt informed and supported throughout. Highly recommend the agency and their team.

Rima · 16 February 2026 · S J Smith Estate Agents Staines

★★★★★ 5/5

Google

Initially the sales team were the most engaged and proactive of the 5 local agents I contacted about selling the property. The professional way they contacted me, trying to secure the right to sell, gave me confidence that they would be equally professional and proactive with prospective buyers. It became apparent that the sales team worked very well together and communicated effectively between themselves, so that details of my property were known by the other team members. Hayden took time and care to explain the process and contract, and was realistic and flexible in regards to contract terms. The property was valued competitively and then was sold (subject to contract) extremely quickly - and Hayden helped differentiate the two competing bids that were received. The chosen bid proceeded to completion with Simon guiding us through that process and with us using SJ Smiths recommended online conveyancer. That all went very smoothly really, with no specific issues.

Peter · 16 February 2026 · S J Smith Estate Agents Staines

★★★★★ 5/5

Google

Rating only, no written review.

Charlie · 16 January 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

Communication 10/10. Appreciated customer service from Emily. Very hospitable.

Liv · 16 January 2026 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

Dear Simon, I am writing this letter to express my heartfelt gratitude for the exceptional service that you have provided to my wife and I. Your dedication and professionalism, has impacted on my experience in dealing with you, and I wanted to take a moment to thank you for your outstanding efforts and all the team at S J Smith. Have a great Christmas and a Happy New Year.

Jorge · 16 January 2026 · S J Smith Estate Agents Staines