S J Smith Estate Agents in Ashford and Staines

★★★★★ 5/5

Google

Amazing team of Estate Agents, who I couldn’t recommend more. We had a few bumps in the road, nothing within their control, but the guys got us through it. Kept us up to date throughout, and I will definitely be using them to sell when the day finally comes!

Mark · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

SjSmith and in particular Chad Newbould have been excellent in achieving a sale on behalf of my daughter. Despite some challenging difficulties, not of their making, they have been conscientious and dedicated in providing regular contact, updates and accesibility. I would highly recommend them as an Estate agent, who clearly have their clients at heart.

Rod · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

Thank you Chad and team for helping us purchase our 1st home. S J Smith were very helpful from day 1 ensuring the process was done in a smooth manner. I highly recommend them!!

Siddhartha · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 1/5

Google

It was our first time privately renting, we booked a viewing at a property, this was the welcome laura gave us "This will have to be quick, as i have other viewings soon". The staff at sj smith Ashford Middlesex were a complete nightmare, everyone we spoke to was rude or spoke down to us, we placed a holding deposit on a property that was perfect us, while undergoing the referencing process I failed due to bad credit rating. So they said can you get a guarantor, we couldn't, so they said can you get 6 months rent upfront, we manged to get the £14000 they were asking for, but then it came back that they still said no. So I pretty much begged a friend to be a guarantor for us, told sj smiths I had this guarantor, he sent his details, we waited yet again for days for an answer. They still said no. The whole experience was meant to be a happy time for our family, but the staff made it a complete nightmare, we were constantly chasing them, but when they wanted something from us it had to be instant. After all this they refused to give the holding deposit of £470 back. So we had to fight to get that back, which we did in the end. I see all these other reviews saying how nice they are, we genuinely did not see that in them. I've just come back to edit, if you look at all the bad reviews, it's the same thing, rude staff and no communication. Just shows it must be true if everyone has experienced the same thing with them. And the stupid same edited reply sent to everyone from them, because they don't have answers because they know they are in the wrong, they should be ashamed of themselves, it says they take pride in their customer service. If they take pride in the customer service we received, they should close up shop asap. Responding to your reply s j smith, what did you do to help us move forward, we did everything you asked, got the 6 months upfront plus another 2 months from council, got a guarantor aswell everything you asked, and you still said no after we paid £470 holding deposit

Jamie · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

We have a renovation and build to rent property portfolio of 45 units, across three Companies. S.J.Smith managed a complicated and emotionally delicate purchase for us and then found an excellent tenant at more than market rate in record time. Their staff went over and above the call of duty to complete the transaction, which nearly faltered at several junctures. They were efficient, knowledgeable and completed everything swiftly throughout the sales and lettings process. We wish more agents were like them. EPM Developments Ltd.

H · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

We would like to say a massive thank you to Chad and louie for all the help and great advice when we brought our house. I’ve met a few estate agents but no one came close to them, We wished we had met them when we were putting our house on the market they made it so stressfree . I would definitely would recommend anyone selling or buying a house to go to them . Definitely five stars .

Tammy · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 1/5

Google

I would advise exercising caution when considering engagement with the specified real estate agent. This recommendation is particularly relevant for individuals possessing foreign status with international income sources. Challenges have arisen during interactions with this agent, even following the successful completion of reference assessments and income verifications, which have extended beyond the realm of typical expectations. Additionally, I had to overspent on extra AirBnB lodging due to perceived inefficiencies in the agent's processes. Notably, the survey was not conducted during the same week, and the surveyor assured me that it could have been carried out the week prior, but such demand was not made, leading us to extend our stay for the weekend. It is worth noting that the agent has demonstrated a tendency to request deposit payments prior to the comprehensive review and comprehension of contractual terms and conditions. I had to request the T&Cs multiple times as deposits were requested before their provision. Regrettably, my family and I experienced a sense of bias and prejudice, despite furnishing documentation substantiating a significant six-figure income, demonstrating the capacity to meet rental obligations, and showcasing financial stability. This sentiment was further exacerbated by a perceived lack of equitable treatment, extending even to matters of financial prudence. These circumstances culminated in a disheartening outcome. I received multiple calls from their management inquiring, "How did you pass references?" Furthermore, the agent's proficiency in property management has been less than satisfactory. A recurring pattern has emerged, wherein issues are attributed to the property owner (citing lack of approval or response from the owner), even when fundamental problems are evident. For instance, a fence fell off during adverse weather conditions and remains unrepaired, and the absence of a rear fence poses safety concerns for my children. The inadequacy of water pressure, hindering the use of a bathroom, has been brought to the agent's attention. Their response, "Didn't you notice this before moving in?" was deemed discourteous. Despite my offer to address these concerns myself, the agent's responses have lacked viable solutions or definitive responses. It is noteworthy that these issues persist even six months after the commencement of the lease agreement. In light of the aforementioned observations, I recommend exploring alternative options and refraining from engaging with the aforementioned real estate agent.

Victor · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

Wonderful estate agents. Opted for SJ Smith to sell a property after probate and from offer to completion, we went through 3 buyers, through no fault of the agent. Each time the sale fell through, they picked up again with pro action and kept me in the loop always.

James · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 1/5

Google

First agency experienc worst of my life. They loot the poor people .be aware before you give them ur holiding deposit because they don’t return . in July I saw a property on Zoopla to rent emailed them got a call from JAY HOBBS the next day to view the property . When I clearly told are income is low . As no agency even shows viewing if they already know income is less . We view with Jay Hobbs we speak about my husband income low And he said it will be okay with1 (guarantor and I told clearly he is British citizen has his own house and income is 47000£) , I told him I’m scared we will fail the reference but he said no it will go through because of guarantor . And told us to give answer quick as the property will be seen by another person . So we have to block if we want . I had clearly told Jay we are dealing with agency first time and he said no fees and if landlord does not want to give us property we will get back refund of holding deposit only if we change are mind we would not get refund . Not even one time this agent says if we fail reference we won’t get money back . Total scam . Stay away from this agency . We are a family with 2 young kids wanted to move into 2 bedroom and had been looking for quite a long ,so we said we want to go forward same day I called the agency . He is in hurry to take the holding deposit and says CONGRATULATIONS THIS PROPERTY IS YOURS NOW And we were so happy later he send us the tenancy agree form which we sign and send back not mentions anywhere if fail the reference won’t get money back . We also get forms from RENT4SURE to fill and send back we give all details all documents all done same with the guarantors . I get call saying 1 guarantor is not enough so I said how much they should earn he says 60000£ in told of both guarantor together . The agent tells me the second guarantor should early around 12 000£ to 15000£ and must be working in the uk . Done I trusted this agency and spoke to them calling them before filling up my forms So Jay tells me it will take 3 to 5 days for the process and they will revert back . So I wait patiently .I still find the property is not taken off from the market / deposit is changed / availability showing early I call agency and they say a mistake . Such liars I get call from Jay Hobbs and I say what happening with my reference and he says my guarantor have not submitted documents and he sounded rude that day also he paused for 2 minutes and tells me we failed reference . I said how can we fail if it’s total 60000£ what he wanted in total as income and then comes shocks as he changes all his statements he says no separate 60 /60 .if one person fails all fail as details were taken of myself / my husband and 2 guarantors . So I ask him about my deposit and he says no not refundable because we failed . We paid our hard earned money 380£ to them and we loose it all /I call the referee company and they tell me our reference is still in process I was so Angry and they too were surprised why agency told us we failed .I call agency back saying I won’t to speak to managers but I get told nobody at office So I email heads of leggings Philip Stuart but no reply since a month . and Mrs Laura Vivian takes time to reply and says sorry for what happened and takes bank details and says she will check the possibility of refund so I get some hope in her to get my money back . I wait for days no reply I keep calling agency nobody in office, Busy . I speak to Jay and i question him why we failed he says we gave misleading information that (WE WOULD PASS THE REFERENCE ) He puts false allegations/ earlier the reason of failing was guarantor failed the checks . After days I call agency they say it takes time for refund . I email Laura she then sends me email saying no refund will be given as they paid for check and took the property off market which was not as I have proof with me as they mistakenly have send me email in 3 days, property available even when my reference was still on for property (3 briar wood close feltham tw13 ) Beware people

Cleo · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

Me and my family just finalized our new home with S J Smith Estate Agents - Ashford and we wanted to say a big, fat, giant THANK YOU to Chad and Nicola!!! You guys, were absolutely amazing!! We have our new home because you were right there, next to us in every step of the way. Been professionals, supportive, patient, ready to answer on our endless questions and deal and comfort our fears. Thank you again ☺️☺️

Margarita · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

All the team at SJSmiths have supported our sale throughout the various challenges along the way. They quickly chase up on queries and come back to you swify with an update. I would be happy to recommend them for your purchase or sale

Annette · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

We dealt with Chad, Nicola & Rob and they were fantastic. Great communication and always available to answer any questions, making a usually stressful experience much smoother and easier. As a first time buyer, I would recommend SJ Smith to anyone buying or selling.

HM · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

I recently sold my property through SJ Smith's, and can't recommend them enough. From the moment I met Chad, I knew SJ Smith's were the Estate Agents for me. He was friendly yet professional and instantly put me at ease about selling my property. My original sale unfortunately fell through (Through no fault of SJ Smith's) but the team were very quick to organise another open day, which presented a few potential buyers for me. The team talked me through my options and I decided on a 2nd buyer. I then dealt with Nicola who was a brilliant help. My sale was held up by the buyer's Solicitors, and Nicola & Rob were so helpful with chasing things up, communicating with me every step of the way. I can't thank Chad, Nicola & Rob enough for everything they did for me! Because of them, I would thoroughly recommend SJ Smith's and will definitely be using them again in the future!

Cara · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 1/5

Google

I would avoid this estate agent at all cost. They pressured us into giving them a deposit before the tenancy agreement was signed by all parties and made out that we would lose the house if we didn't do it straight away. 5 weeks after the deposit and 6 months rent upfront were paid, we find out that the landlord had never signed the tenancy agreement and that they were actually selling the house (2 weeks before we were supposed to move in). No one apologised for the incident and Laura (the lettings manager) had the audacity to be short with us and was extremely unhelpful. My wife is 7 months pregnant and we have an 18 month old toddler - no one seemed to care that we had nowhere to live. Avoid!

Salim · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

Been with S J Smiths as a tenant for over a year now. Haven't really had many issues with the place, a couple of occasions we've had to ring twice to remind about something, but other than that it's been smooth. Everyone we've spoken to seems down to earth and helpful. Special shout out to Jay Hobbs, he's been a great help recently in securing our 2nd property with them. We've had a change of circumstances with our current rental property meaning we've had to move out. He showed us a place he thought was a good fit, which we have secured and now don't have to stress about finding somewhere else.

Luke · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

Robert and Chad from Smiths have been incredibly helpful and proactive in selling my place. Professional, easy to work with and made the whole process smooth even when unexpected items came up from the other side. In those times they got things moving without me having to ask. Highly recommend!

Kirtan · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

Chad and the team have been amazing from start to finish. we originally advertised our house with an alternative estate agent and the service was not very good. We found a house we wanted to buy with SJ smiths and decided to sell our house through the same estate agent, best decision we ever made. updates from start to finish have been amazing. Thank you, from the Darbins x

Kim · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

We bought and sold our property with S J Smith. We worked with both Ashford & Staines branches who were great. Rob & Louis were great with our viewings in Ashford and Nicola was fantastic in progressing the sale of both properties. Thanks for helping us get our dream property and selling our home too.

Daniella · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

We are just completing our house sale with s j smith, and they have been amazing and supportive the whole way through. Particularly Rob and Simon who always there to take your calls and help sort things out for you. If they need to call you back they always do when they say they will. They made it as least stressful as possible.

Lisa · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

SJSmith have been very helpful throughout our whole process. We have bought and sold twice with them now and both times have been smooth, quick and easy. Louis and Nicola were both contactable 24/7 and really helped our process run smooth. 100% recommend!

Emily · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

Robert and Chad dealt with us and we received fantastic service from them. As a first-time buyer, we had no idea of the process but Robert was really helpful and attentive at every step of the way. A very smooth and quick process from start to finish. Robert always replied quickly wherever we enquired about something. We would definitely recommend then to anyone who is looking to buy a property. Once again thank you so much S J Smith Ashford team and specially Robert.

Rana · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

I would just like to write a review for our local estate agent S J Smith for a job well done and a special thankyou to Rob on the sales team who did all the initial start up, valuation, photos and marketing of the property, Louis for the sale and Nicola and Simon who took care of the after sales and were basically our link between buyer and both solicitors which would have been very stressful if they did not intervene and look after all of that side for us. A special thankyou to Simon who intervened and pushed the sale through in the end and we appreciate all of his hard work this last month and pushing the sale through to the end allowing us to exchange and complete all on the same day. A job well done by all. I would highly recommend using this estate agent from our experience of dealing with them.

Andy · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

We sold our first home and bought the next with the fantastic help of SJSmith. Louis, Rob and Nicola were outstanding throughout the whole process, which can of course be a little stressful; they kept us informed with any updates in a timely manner and were professional throughout. On moving day, everything went incredibly smoothly - we are so happy in our new home! We will definitely be recommending SJSmith to our friends/family and wouldn’t hesitate to use them again. Thank you so much. Eloise and family.

Eloise · 28 August 2023 · S J Smith Estate Agents Ashford

★★★★★ 5/5

Google

Absolutely fantastic service, particularly from Louis and Chad to sell our house recently. We really were up against the odds and we weren't sure that everything would go through but they sold our house each time almost within 24 hours. They are efficient and have excellent communication. They work well with you to ensure you receive the outcome you require. Thanks again to everyone at SJ Smith!

Claire · 28 August 2023 · S J Smith Estate Agents Ashford