1/5
GoogleRating only, no written review.
Trusted Agent profile
Rooftops Sales Letting and Management reviews in Macclesfield and Wilmslow
★★★★★
90 reviews across 2 offices and 3 platforms
Rooftops Sales Letting and Management has two offices, in Macclesfield and Wilmslow. Together they have 90 reviews on three platforms, rated 3.2 out of 5 overall.
85
Reviews on Google
All 2 offices
3
Reviews on Facebook
All 2 offices
2
Reviews on Trustpilot
Business-wide
Our offices
Rooftops Sales Letting and Management's two offices, most reviewed first. Each has its own page.
Latest reviews from every Rooftops Sales Letting and Management office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleMy experience with rooftops was beyond disappointing. After staying for long time and getting the property professionally cleaned and carpet steam cleaned, they are trying to find non existent issues to change me for cleaning. They did not fix few issues in the property in my entire tenancy and now trying to blame me for not following up enough. If you rent from rooftops then I advise you to be present during checkout and take detailed photos and videos of everything to counter their claims.
Agent replied · 12 October 2026
Thank you for taking the time to leave a review. We are sorry to hear that you feel disappointed with your experience with Rooftops. I understand that our office has been, in communication with you regarding the points you have raised, and we hope that any outstanding matters can be resolved directly and satisfactorily. We value feedback from our tenants and always aim to provide a professional and helpful service throughout the tenancy and at the end of the tenancy process. Kind regards, Rooftops Sales, Lettings & Management
5/5
GoogleTrying to find a new home is very stressful, I've seen lots of houses, with lots of different agents and they're not all equal. I want to say how great I found Rooftops Lettings. The communication was fantastic, emails, phone calls pre-viewing and follow up when they said they would. The lady I dealt with, Louise, was amazing. So friendly, honest and genuine. The process was very straightforward, Louise was so professional and made me feel really special when she contacted me to say we'd been successful, she was genuinely happy for us. I can't recommend them enough, not all agents treat you like a human being, Rooftops really really do. Thanks Louise.
5/5
GoogleRooftops have been out letting agents since 2007. They are very professional in their approach and deal with problems very well and efficiently. They respond very quickly and will always call back the same day. I would Recommend them highly every time.
5/5
GoogleI have been a customer with Rooftops while working abroad in Thailand since 1996. I have been fortunate indeed in having excellent representatives, such as Charlotte and Jan, look after my affairs at this lettings and management company. Recommended.
5/5
Googlesammy was great, showed us round some good houses
1/5
GoogleVery disappointing experience. I called to arrange a viewing and was asked whether we had any pets. When I explained we have a cat, the response was sarcastic, with the agent stating that because it was a flat they “probably wouldn’t allow cats.” There was no mention of this anywhere in the property advertisement, and when I pointed that out, I was simply told it wouldn’t be advertised. We explained that our cat is an indoor cat, so whether the property is a flat or a house is largely irrelevant, but the conversation remained dismissive and unprofessional. The whole interaction left a poor first impression. Customer service and communication are incredibly important, especially in the lettings industry, and unfortunately this experience fell well below what I would expect. As a result, we’ve decided not to proceed with the viewing. If this is how prospective tenants are treated before they’ve even viewed a property, it doesn’t inspire confidence in how genuine issues, such as maintenance or emergency repairs, would be handled.
Agent replied · 12 October 2026
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with us left you feeling disappointed. We appreciate that searching for a new home can be stressful, and we certainly never intend for any prospective tenant to feel dismissed or that their enquiry isn't valued. If our communication came across as sarcastic or unhelpful, we apologise, as this is not the level of service we strive to provide. In many cases with apartments there are restrictions relating to pets written within the block leases and are not always included within the online property advertisement. We do our best to clarify these details as early as possible to avoid applicants investing time in viewing a property that may ultimately not be suitable. We are sorry that we were unable to assist you on this occasion and appreciate your comments, which will be shared with the team as part of our ongoing commitment to providing a professional and courteous service. We wish you every success in finding a suitable home.
1/5
GoogleVery disappointing experience with Rooftops. We enquired about multiple rental properties and repeatedly had to chase for updates. On several occasions we were promised callbacks and emails that never arrived. We were also given conflicting information about property availability and applications. After viewing one property, we were told there were no applications and that application details would be emailed to us the next day. No email was sent, and when we followed up we were told the property had already been offered to someone else. The most frustrating part was the poor communication and dismissive attitude when we raised concerns. As a family urgently looking for accommodation, we felt our time was not respected. We understand that not every applicant will be successful in securing a property. However, every prospective tenant deserves to be treated with courtesy, respect, and honesty. Unfortunately, that was not our experience with Rooftops. Having dealt with several other letting agents during our property search, this was by far the least professional and least welcoming experience we encountered.
Agent replied · 12 October 2026
Thank you for your feedback. We are sorry to hear that your experience did not meet the standards we strive to provide. We understand how important clear and timely communication is when searching for a home, and we regret that you felt let down during the process. While property availability can change quickly, we recognise the frustration caused when expectations are not met. I understand that our Director has been in touch with you directly and hope Samantha was able to address your concerns and provide some clarity regarding your experience. We appreciate your feedback and will use it to help improve our service going forward. We wish you and your family all the best in your property search.
5/5
GoogleI have been a tenant in a property managed by Rooftops Hale for the past 6 years and found them to be exemplary. Both with the swift resolution a couple of things I had contacted them about and with keeping the property up to date with being compliant with the safety regulations. They have been a pleasure to deal with, friendly professional and quick to respond. The contractors used by Rooftops have all been pleasant and professional and able to accommodate timing of visits to my requirements. I don't think I would have stayed as long in the property if the agents weren't as good to deal with as Angela and Karen have been.
5/5
GoogleI have rented through Rooftops for 17.5 years, across two different properties, and my experience has been consistently excellent. I would especially like to thank Janet and Mo, who have always been kind, helpful, and honest, nothing has ever been too much trouble for them. I have also been incredibly fortunate to have had two wonderful landlords during this time, which has made my long-term renting experience even more positive. I wouldn’t hesitate to recommend this letting agent to anyone looking for professionalism, reliability, and genuine care.
5/5
GoogleWe bought a house through Rooftops at the end of 2025 and they were the best estate agent we've dealt with in Wilmslow. Professional, accomodating, helpful, and they ensured that the process was as stress free as possible. We've had some terrible experiences with other agents in the area, but Rooftops were the exact opposite and everything you expect from an agent.
1/5
Google19.11.25 Complaint Regarding Unprofessional Conduct Dear Ruth & the Rooftops Macclesfield branch senior management team, I am writing to raise a complaint regarding an incident that occurred today at around 4:40pm during a phone call with Louise. I had called to request a viewing for the rental property on George Street, Macclesfield. As I will be making a three-hour round trip tomorrow, I asked for written confirmation of the appointment. After several refusals of this basic request, Louise responded with, “Can’t you remember it?” I found this remark rude, unprofessional, and mocking. I explained that I have a learning disability, which is why written confirmation is particularly important for me. Despite this, she did not apologise or acknowledge how inappropriate her comment was. This left me feeling dismissed and disrespected. The Equality Act 2010 requires organisations to make reasonable adjustments and ensure individuals with disabilities are not placed at a disadvantage. In this case, refusing a simple written confirmation, and responding in a mocking manner, felt discriminatory and inconsistent with the standards expected from a professional service provider. Based on this interaction, I do not feel reassured that, should I rent a property through your agency, I would be supported appropriately when dealing with housing queries or issues. This experience has seriously undermined my confidence in the level of care and professionalism I can expect as a tenant. I would like a clear update on how this complaint will be addressed, including what specific actions will be taken to prevent similar incidents in the future. This should include staff training, improved communication procedures, or any other appropriate measures. I expect that this matter will be taken seriously and handled promptly. Kind regards, J Davidoff
5/5
GoogleExcellent service by the team and specifically Angela, a personal and empathetic approach was appreciated.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRented from Rooftops for four years and service was always professional and friendly. Fixed any problems we had and gave proper notice for any visits and changes.
1/5
GoogleI recently had the unfortunate and very bad experience of dealing with Rooftops. It was a huge disappointment. The staff's unprofessionalism and lack of seriousness were evident from the moment I contacted them. They booked my viewings, once they cancelled saying we have let the property, second time saying the property don't accept baby while my friend is already living at the building with 2 kids and third time, they didn't bother to come to the property. During phone calls, I was met with a dismissive attitude and a clear lack of interest in helping me. When I asked for assistance with finding a property, the representative barely listened to what I was saying. I would not recommend Rooftops to anyone looking for renting a property.
1/5
GooglePoor communication and rude staff. I would not recommended.
5/5
GoogleAlthough I didn't end up renting, Louise went above and beyond to help me find somewhere
1/5
GoogleRating only, no written review.
1/5
GoogleAbsolute waste of time, called them to book viewing, after asking thousands questions they booked for the next day. Went to the property no one turned up and when I called them they said sorry we have not got any booking today. Ridiculous
1/5
TrustpilotAbsolute waste of time
Absolute waste of time, called them to book viewing, after asking thousands questions they booked for the next day. Went to the property no one turned up and when I called them they said sorry we have not got any booking today. Ridiculous
5/5
GoogleThank you the Rooftops Team really helpful.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Rooftops Sales Letting and Management
Which Rooftops Sales Letting and Management office has the most reviews?
Macclesfield has the most, with 48 reviews rated 2.7 out of 5, followed by Wilmslow with 44.
Where are the Rooftops Sales Letting and Management offices?
The two Rooftops Sales Letting and Management offices, by town:
- Macclesfield: 107, Mill Street, Macclesfield, SK11 6NN
- Wilmslow: 26 Church Street, Wilmslow, SK9 1AU
