Every review we hold for the Wilmslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have rented through Rooftops for 17.5 years, across two different properties, and my experience has been consistently excellent. I would especially like to thank Janet and Mo, who have always been kind, helpful, and honest, nothing has ever been too much trouble for them.
I have also been incredibly fortunate to have had two wonderful landlords during this time, which has made my long-term renting experience even more positive. I wouldn’t hesitate to recommend this letting agent to anyone looking for professionalism, reliability, and genuine care.
Lucy · 16 February 2026
★★★★★ 1/5
GoogleWe don’t normally leave reviews, but felt we just had to, given the terrible experience we had with this letting company. It’s a terribly run business. We had the unfortunate experience of being tenants and Rooftops managed the tenancy. At the very beginning the warning signs were there - the previous tenants warned us how bad they were at fixing any problems, but we just thought they were disgruntled and took no notice. Well what were were told turned out to be true! The house was dirty when we moved in & appliances broken so no checks had been made. If anything stopped working it would always be a battle to get them to sort these issues out. Jan was so difficult to deal with (the previous tenant had warned us about her). She is very curt, has zero empathy and is unprofessional. The other ladies are much nicer and pleasant to deal with, but it’s Jan you have to go through. We could not wait to move into our renovated home. In summary, our tenancy with Rooftops was too stressful - it didn’t need to be. The staff need to be more accountable. We will never ever recommend them to others. There are much better local letting companies and if we had to rent again in the future we would steer clear of any properties connected to rooftops. The only good thing to come out of the tenancy was making really good friends with the neighbours who we still see now!
Cheshire · 26 March 2023
Agent replied · 21 June 2024
Good afternoon . This is Jon, the director at Rooftops. Obviously I am concerned with your review and would like to get some more information.
Which property were you renting and what were your concerns?you can email me privately at john@rooftops.co.uk.
Thank you
★★★★★ 5/5
GoogleI have been a tenant in a property managed by Rooftops Hale for the past 6 years and found them to be exemplary.
Both with the swift resolution a couple of things I had contacted them about and with keeping the property up to date with being compliant with the safety regulations.
They have been a pleasure to deal with, friendly professional and quick to respond. The contractors used by Rooftops have all been pleasant and professional and able to accommodate timing of visits to my requirements.
I don't think I would have stayed as long in the property if the agents weren't as good to deal with as Angela and Karen have been.
D · 16 March 2026
★★★★★ 5/5
GoogleWe bought a house through Rooftops at the end of 2025 and they were the best estate agent we've dealt with in Wilmslow. Professional, accomodating, helpful, and they ensured that the process was as stress free as possible.
We've had some terrible experiences with other agents in the area, but Rooftops were the exact opposite and everything you expect from an agent.
Nat · 16 January 2026
★★★★★ 1/5
GoogleTerrible experience, absolutely NOT recommended. They will aay you need to speak with your landlord.
I strongly don't recommend Heatherfield Court.
Yuri · 26 March 2023
Agent replied · 21 June 2024
Mr Melato - we are unsure why your have left this review and why you have contacted all your friends to add reviews as well. Rooftops helped you to leave the property early, even when we were not managing it. We have asked to speak to you but you were not inclined to do so. We have no control over what a Landlady, who manages her own property, wants to do, and can only advise in these situations. if you were not happy we would have preferred to talk to you but, as afar as we are aware, you left the property early with a full refund.
★★★★★ 1/5
GoogleI just did a view with an agent, and this is by far the worst experience you can get from a property agent. (72 Alveston Dr. I think her name was Nicola)
When asked if she is always so unpleasant to customers, she gives an excuse for being ill. (if you are sick, why are you at work?).
I like the house and the area but the agent....
I can't even think of dealing with her ever again.
Simeon · 25 March 2024
★★★★★ 5/5
GoogleExcellent service by the team and specifically Angela, a personal and empathetic approach was appreciated.
Josh · 16 October 2025
★★★★★ 5/5
GoogleRented from Rooftops for four years and service was always professional and friendly. Fixed any problems we had and gave proper notice for any visits and changes.
Helen · 10 June 2025
★★★★★ 1/5
GoogleArrived to view a house. The agent 'moe' was late...didnt introduce herself as the agent. I had to press her for that. Then told we can't enter the property???? After agreeing to a viewing at said time..i was partly ignored then questioned weirdly again if I was there to view?? (errr yeah) then told I had to wear a mask, when in fact I don't.
Very passive aggressive manner from moe throughout. Then when I heard her speil and said bye she said to my 3 Yr old son. 'seeya, wouldn't want to be ya'
Overall rude and unprofessional from start to end. Maybe this agent needs to head to the scrap heap. It's 2021, her degrading of potential tenants is totally out of order. Won't be dealing with them again.
Richard · 16 April 2022
★★★★★ 1/5
TrustpilotAbsolute waste of time
Absolute waste of time, called them to book viewing, after asking thousands questions they booked for the next day. Went to the property no one turned up and when I called them they said sorry we have not got any booking today. Ridiculous
Esi · 23 May 2024
★★★★★ 2/5
GoogleI have rented two different places with them and I have mixed feelings. Some of the people working here are awesome, others not, like everywhere else. My main concern though is that once you pay the fee, they basically get into a passive role, you have to press them to get your deposit information, contract, house info, etc. Also they use to mess up with the contracts, things like not adding special requests after being agreed (e.g: allow one pet in the apartment). All this may be due to them not really managing the property, but that doesn’t justify not taking care of what I said above.
Rómulo · 16 April 2019
★★★★★ 5/5
GoogleIn my opinion this is the best shop in Middlewich. Its packed with so many great little gifts and the cards are brilliant I always get mine from here . The staff are so pleasant , friendly and helpful plus a great fresh flower selection, well worth a visit.
Val · 26 March 2022
★★★★★ 5/5
GoogleAs a landlord I always get excellent as well as friendly tenancy services and I'd highly recommend this business, I wouldn't go anywhere else !
Adrian · 25 March 2024
★★★★★ 5/5
TrustpilotExcellent Letting Agency
Excellent customer service. Prompt response and a wonderful team whom you can bank on. Would highly recommed rooftops Hale.
Sourav · 8 December 2022
★★★★★ 5/5
FacebookI just rented a house from Rooftops in Macclesfield and couldn't have been happier with how smoothly the process was; the staff were all lovely and helpful, can't fault a thing
Mo · 12 July 2018
★★★★★ 1/5
GoogleGreat estate agents the plumbing firm they use more like council cowboys made a mess of my kitchen so 1 star unfortunately
Lindsay · 16 April 2021
★★★★★ 1/5
GoogleAbsolute nightmare, they will break into your home while you're not there to do 'inspections'. We had to threaten them with police and the landlord took away the keys from them.
Ozzy · 16 April 2016
★★★★★ 5/5
GoogleJust sold my property through Rooftops, Wilmslow. Professional service from start to finish. Easy efficient service. Very friendly and helpful staff, could not recommend highly enough.
Louise · 16 April 2019
★★★★★ 5/5
GoogleTrying to rent out my house and got such a positive response from Rooftops in Wilmslow, warm, helpful staff from start to finish, would highly recommend.
Sam · 16 April 2019
★★★★★ 5/5
FacebookRecently rented a property through Rooftops in Wilmslow... Extremely impressed with the service from the initial viewing to the move in!! Top marks for Rooftops!!
Clare · 12 July 2018
★★★★★ 5/5
GoogleAmazing service from great ladies , can't do enough for you
Andrew · 16 April 2022
★★★★★ 4/5
GoogleGood lettings agency, they get ba k to you as soon as they can and have good place's
Mark · 16 April 2020
★★★★★ 5/5
GoogleRating only, no written review.
Chloe · 19 August 2025
★★★★★ 5/5
GoogleRating only, no written review.
Gary · 19 August 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
