Trusted Agent profile
★★★★★
486 reviews across 4 offices and 3 platforms
Rolfe East has four offices, in Sherborne, Ealing (two offices) and London. Together they have 486 reviews on three platforms, rated 4.5 out of 5 overall.
467
Reviews on Google
All 4 offices
1
Reviews on The Trusted Agent
All 4 offices
18
Reviews on Trustpilot
Business-wide
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Rolfe East's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Rolfe East, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleDuring our purchase & Sale we got to know 3 of the main Acton estate agents. We found out of the 3 James & his team were the easiest to work with. A pleasure TBH, the other 2 agents we never felt we were being told 100% of the facts. So would highly recommend for sale & purchase. They made a not so fun process a bit more human. Thanks
5/5
GoogleThe Acton Team at Rolfe-East represent a relatively small company of dedicated employees. Appeasing both the buyer and sellers during sales cannot be easy but they have a way of facing issues, dealing with issues and bringing all groups together to resolve the problems, no not answering the phones, no music and please wait, no ducking the issues with 'I'll get back to you'. It has been a pleasure to work with them and I would recommend them to any potential customer
5/5
GoogleAs soon as I stepped in the office I was welcomed by Fleur, she immediately understood what I was looking for and found exactly the right solution for me, exactly at the right time! Karolina then really helped me and advised me on the negotiation process. Great team, very friendly and professional! Highly recommend this brilliant team/agency!
4/5
GoogleSasha was great to work with. She made herself available and was very helpful!
3/5
GoogleHigh fees @ £300 for two tenants, did not help at all in the negociation process. Sent me the contract after I paid their fees, didn't obtain even the most minimal corrections to the contract. A few communication gap issues.
5/5
GoogleWe had the pleasure of Nick C showing us our new home which we are letting and he also did a great job organising all the procedures involved. Many Thanks!
5/5
GoogleSasha and Ibrahim were of great help finding a new flat for us and our dog! Really recommend them.
5/5
GoogleSasha has been extremely helpful throughout the entire process of finding and renting a flat. Definitely recommend her and Rolfe East if you seek to move to London.
5/5
GoogleWe had the luck of finding this great office in Ealing. Karolina Kwiecien was the agent helping us. She was immediately available to assist with our short notice request and was prompt to help and make suggestions that lead us to find our perfect place. I highly recommend her services! If you are looking for a place in Ealing, she is the person to go to. Thank you for the great customer service!
5/5
GoogleVery dedicated and professional team, especially James Williams who went out of the way to help us on our completion day, MANY THANKS !! Jyoti
5/5
GoogleWe found all the team very helpful and efficient and the sale of our house in Acton went as smoothly as we could have hoped.
4/5
GoogleThey were very professional and I felt that they facilitated the sale very effectively. They ensured clear lines of communication between the parties and chased them and their solicitors as required ensuring a smooth purchase.
5/5
GoogleRolfe East sold my flat last year and were very professional and helpful. I was particularly impressed that they weren't pushy as many estate agents can be but instead seemed to take the customer experience seriously and regarded customer care highly.
5/5
GoogleFrom the initial valuation throughout the whole process Rolfe East provided and excellent service. Staff were very helpful and efficient particularly James from the Acton branch. They were extremely honest and not pushy as some estate agents can be. I would have no hesitation in recommending them to others.
5/5
GoogleI have just recently sold my property through Rolfe East. After a couple of attempts previously with other local agents , I knew from the initial meeting that the team at Rolfe East , acton office were the right guys for the job. Laurence, James and Alex were very professional, approachable, understanding from the start and have all been a true pleasure to deal with. Alex particularly went the extra mile to find me the right buyer and has helped me through the stressful process of selling. Alex has remainied calm and professional at all times. He has been amazing. I would definitely recommend Rolfe East Acton to anyone looking to buy or sell in the area. I would definitely recommended Rolfe East Acton to anyone who is looking to buy or sell in the area.
5/5
GoogleLaurence and his team sold my house in North Acton at the start of July. I was very happy with him and his team throughout the process. We had viewings immediately and several offerers on the house. When elements of the sale came up that needed some detail advice and negotiation Laurence was always on the end of the phone throughout to help us out. Very happy to recommend Rolfe East to all future sellers.
5/5
GoogleOne of the first of many estate agents I contacted late last year to value my garden flat in Acton. I was given a realistic estimate on how much my flat could be marketed for, contrary to some other local estate agents who quoted me an over inflated estimate in order to gain my business. The selling contract drawn consisted of just one double sided A4 sheet without an endless list of complicated terms and conditions. Rolfe East is one of the few agent in the high street who does not tie you in with some clauses and penalty should you want to take your property off the market for one reason or another. Just 2 weeks notices if I remember was required with no penalty. I was re assured that should I needed to, I could put the process on hold at any time. My property was marketed just before Christmas and was advertised on 2 property search website as well as in the local weekly property paper. I had a firm offer a month or so later and we completed the transaction on the 31st of Mar 2016. I had regular communication from the agent keeping well informed on the progress. At some point, a possible legal issue coming from a 3rd party ,which could have jeopardised my sell propped up and although this was something that was to be sorted out by myself, my contact at Rolfe East gave me great support and most importantly kept his cool, despite the fact that all of us did think for a few days that indeed, the sell could possibly fall through. Last but not least, although the office opens at 09h30, I did notice during my many visit to the branch that a daily staff briefing takes place shortly after so a 10h00 appearance is probably more adequate! Thank you all at Rolfe East Acton!
5/5
GoogleWith Rolfe East in Acton I have sold my flat and bought a new one, Laurence and his professional team, both Alex and James have always worked hard to help us with all ours requests. The all process to purchase the flat has not been always easy but they handle all situations and issues with an high level of professionalism. We recommend this agency to all those who need to sell or buy in the area as I ensure they are very experienced in the area of Acton.
5/5
GoogleRichard & Chris were great, very friendly & helpful. Learnt so much from them, guided me from viewing all the way to completion. Thanks guys, I really appreciate it.
5/5
Googlelovely staff, great service. I was viewing another flat and with the staff's recommendation we found our new home:) highly recommended
5/5
GoogleGreat service! The team, specially Sasha Kumari, was really nice and helpful and they worked really quick to have everything ready for the moment we needed to move in. A very professional, friendly and efficient agency that really takes care of their clients.
5/5
GoogleDespite my rather difficult case (moving from the US to the UK) both Karolina Kwiecien and Sasha Kumari were very helpful and managed to set me up with a property in a very short time. They're quick to answer questions and are helpful with even the most trivial matters. Overall, I highly recommend Rolfe East!
5/5
GoogleI still remember the stressful times when I was getting slightly depressed of finding my perfect flat! I have even forgotten how many agencies, flats, houses I visited, called up on and got knocked back from, or just didn't like any. When I was on the edge-another wrong property-all of the sudden my phone rang-I didn't even know who was it-she just said I have a perfect flat for you. It was Carolina-she came like a true blessing from heaven-I did tell her what I was looking for but that was months ago and I couldn't believe my ears what i was hearing. I was so eager to go and see-and I was so pleasantly shocked - honestly-the flat ticked all the boxes. I fell in love immediately. I just can't believe that I've explained myself once over the phone what type of property I'm looking for and bang months later she got me the perfect flat. She was very friendly, lovely, bubbly, and the fact she listened to my needs and wishes made the experience dealing with Carolina very special. Overall if you are looking for a perfect flat or house I would recommend to call her as she will definitely get you what you are looking for! Feeling very blessed! Thank you so much!
5/5
GoogleBeyond professional service! Sasha Kumari is a pleasure to work with and is incredibly knowledgeable about the London property market. She made the experience far less stressful and made us feel like people, not commission. If you're looking for a diverse, reasonable selection of properties AND agents who don't believe in the pushy, salesman approach, these are undoubtedly the people to see. After dealing with dozens of agencies, I can't recommend Rolfe East enough.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Sherborne has the most, with 266 reviews rated 4.6 out of 5, followed by Ealing (Rolfe East) with 149.
The four Rolfe East offices, by town:
Yes. In The Trusted Agent 2026 awards: Rolfe East, Sherborne won Trusted Agent.
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