Trusted Agent profile
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★★★★★
1,826 reviews across 5 offices and 3 platforms
Robsons has five offices, in Northwood, Pinner, Rickmansworth, Chorleywood and Little Chalfont. Together they have 1,826 reviews on three platforms, rated 4.9 out of 5 overall.
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Robsons's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robsons is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Robsons and its branches won awards at The British Property Awards in two years, most recently 2025.
British Property Awards winners in two years, the group and its branches: 2025, 2024.
2025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThis is the second time I have used Robson’s to rent a property. Night and day compared to past letting agencies I have previously used. Efficient ,reliable and make it as simple as it can be , thanks again to Shirley and her colleagues for the smooth transition from previous tenant to new one DL
5/5
GoogleJo at Robsons was extremely helpful in all aspects from initial viewing to completion of our let. She kept us up to date on the process at every step along the way. Compared to other letting agents who couldn’t even be bothered to call back, and when they did failed to deliver on viewing appointments this was a breeze. I can thoroughly recommend Jo and Robsons.
5/5
GoogleThe way to look for a property to rent was not easy. It was very grateful for me to meet Jo Anwar in Robsons, she was really very helpful and gave us a lot of advice and very patient to listen to my questions. During the process, I had been contacted by many letting agents and only Jo worked wholeheartedly on my case. I will highly recommend Jo Anwar and Robsons to my friends who could be reliable on.
5/5
GoogleI worked with Shirley Wells in the Robsons Letting Team. She was absolutely fantastic at helping me find a rental property locally. Shirley checked in with me most days, arranging viewings late into the evening for me, on two occasions. Shirley was so professional and friendly, all in one. I cannot recommend Robsons Lettings highly enough.
1/5
GoogleDuring my renting period, I have had a very bad experience with Robsons. They made the contract just 1 day before the starting date of the rent. On the last day before the rent started they asked for my bank statements. The property's advertisement was still on web sites after I moved in. They are doing the property management as well but I have sent emails and made phone calls about some issues about the property such as the heater in the bathroom is not working, they even did not respond. I had to speak to the landlord and he took care of it. It's understandable that estate agents always care about landlords, look for better deals better tenants but I think this is the one who makes you feel most like you are not any important as a tenant.
5/5
GoogleLayla Stubbs has been great- she dealt with finding tenants last year and recently with the renewal. I would highly recommend her.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleWe're an Italian couple who moved to London for six months and needed an apartment. We turned to Robsons, apparently because they had good reviews. We found an apartment and immediately made a bank transfer, paying the first month's rent, security deposit, and agency fees (€3,500). Despite the payment, after five days the landlord decided to back out for no reason, and the agency completely ignored the matter, arguing that it wasn't their fault. Wanting our money back, we had to wait another two weeks for the refund, adding insult to injury.
5/5
GoogleGreat team
5/5
GoogleGreat service!
5/5
GoogleCouldn’t fault how smooth they made moving, very streamline service
5/5
GoogleGreat team of staff who always go above and beyond for your letting needs. Friendly, reliable and provide a great service.
5/5
GoogleThe team at Robsons is very professional. Victoria went above and beyond with customer service.
5/5
GoogleVery helpful, courteous and professional people. Would recommend both the sales and lettings service, I’ll be using them both again!
5/5
GoogleWe have been very impressed by the team in helping us let our property very quickly. Professional and friendly agents.
5/5
GoogleFrederica responded quickly to an issue with the boiler, got it fixed within a working day. Staff are polite, friendly and professional.
5/5
GoogleI have had my house let and managed by Robsons since 2007. They have provided us with an exemplary service in all areas relating to my property.
5/5
GoogleVery professional, our whole move in process was smooth and easy. Thank you to Victoria for helping us throughout the process. Would definitely recommend Robsons!
1/5
GoogleWorst agent ever. 49days to get a deposit return quote and then comical rubbish like 10gbp to dust a fan and 260gbp for homeless people leaving rubbish in communal areas. Even or a deposit amounts in despite, 49 days before any reply or amount is insane...
1/5
GoogleWorst renting experience of my life! At the end of tenancy, I was told that I will get just £300 deposit back. I had to go to TDS to get my deposit back. TDS helped me get approx. £1,200 of my deposit back. Completely unprofessional!
5/5
GoogleJust want to call out Sam Budgen specifically who has been excellent since he has started being responsible for our property. He always responds promptly, always gives good advice and always tries to help.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Northwood has the most, with 750 reviews rated 4.9 out of 5, followed by Pinner with 504.
The five Robsons offices, by town:
Yes. In The Trusted Agent 2026 awards, Pinner won Gold, Northwood won Trusted Agent and Rickmansworth won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 5 other industry awards since 2018.
