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★★★★★
1,828 reviews across 5 offices and 3 platforms
Robsons has five offices, in Northwood, Pinner, Rickmansworth, Chorleywood and Little Chalfont. Together they have 1,828 reviews on three platforms, rated 4.9 out of 5 overall.
Robsons's five offices, most reviewed first. Each has its own page.
Showing 1,655 reviews on Google only. Show every review
5/5
GoogleI was in search of a rental property, and I initially thought it would take a long time to find the perfect fit for us. However, my experience changed when I met Gabriela at Robsons. She proved to be proactive, helpful, and supportive throughout the entire process, from presenting us with the ideal property to assisting with the paperwork. Gabriela consistently kept me informed, promptly responded to my inquiries, and consistently maintained a polite and helpful demeanor.
5/5
GoogleGabriela was my main contact. Communication was second to none!! Her updates were to the point and extremely professional. Finding a home is stressful at the best of times but Gabriela made me feel at ease and very comfortable with the whole process. James communicated with us while our usual contact was out of the office. Fantastic communication. Everything was explained clearly - very easy to deal with. Thank you.
5/5
GoogleMy partner and I were thoroughly impressed with the service Gabriela at Robsons . Gabriela was super responsive and proactive at all times and ensured we were able to view the properties at convenient times/dates for us. Her case notes ensured her colleagues were also able to very much help any time we called and the viewings were brilliant with friendly and understanding agents who wanted us to make sure we would be happy with the property . In fact every member of the Robsons staff were friendly, polite, efficient and ready and willing to help, but Gabriela is been a superstar. On this occasion our requirements were too specific to match to the properties available, but we would not hesitate to recommend Gabriela and the Robsons team
5/5
GoogleDiligent, hardworking and very professional! We have always had a great experience with Robsons. First time 10 years ago we rented our first property with Robsons and have never looked back!. Over the years, we have rented, bought properties since then from Robsons and along with Shirley worked closely with Gary, Katie, Gabriella, Sam, Morgan and Louise and no chance we will ever go to another agent. Shirley and the team are just brilliant and goes an extra mile to ensure that the process is stress-free. They have never been shy to spend extra time to understand the clients' needs and assist them find the right fit. Helen is an excellent property manager and very proactive and always received a quick response to handling issues. Very recently Simon was helping us with our query and he along with Helen kept us informed at every step and were very patient and diligent handling it. I could write pages of positive experiences with Robsons!
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent consultants! Promptly answer any questions. Especially, I want to mention James Winter for help
1/5
GoogleAfter a very good start looking for a house to rent, now I need to be chasing them for achieving some information. Absolute lack of confidence
5/5
GoogleGabriela is the best and she helped us a lot to secure a property. Best Asad
5/5
GoogleI've registered with all the agents in the area. James is the only one who really listened to my requirements and is trying very hard to find me a suitable property.
5/5
GoogleGabriela from Robsons was very professional and pleasant to deal with and she was always available to answer any queries regarding the tenancy and property.
5/5
GoogleA very professional and great service. I was assisted by Gabriela Whight-Castillo who was swift with their email/messages and helped in every step of the way.
5/5
GoogleExcellent service from the lettings team. Gabriela was great in helping us find a suitable property, very attentive and helped with answering any questions we had in the process.
5/5
GoogleIt was good experience with Robsons. Shirley was extremely helpful in all stages of securing a property for rent. Strongly recommended!!
5/5
GoogleKatie from letting team was great and very helpful, kept me updated and been very pleasure to work with . Tobsons are the Best estate agency I ever worked with .
5/5
GoogleGabriela Whight-Castillo provided a very polite, efficient service - from arranging viewings to us getting the flat we wanted. Excellent throughout.
5/5
GoogleA very proactive team that was very prompt to respond and keep us up to date during our search and starting our tenancy. Shirley was a big help in finding us a place during quite a long search and Helen and the other members of the team have been great at helping us with all queries afterwards.
5/5
GoogleHad a great experience with the team. From the start Gabriella and James provided constant support, making the process of finding the right place less stressful. The team was incredibly proactive, always available to answer my questions.
5/5
GoogleAmazing service. Gabriela was incredibly helpful and attentive from start to finish. The entire process of viewing and having our offer being accepted lasted just a few hours, couldn’t have been more happy. Thank you, Gabriela. You are a star. 🌟 …
5/5
GoogleHello Gary, I wish to thank you for all the help, guidance, professionalism and patience in arranging for the letting of Apartment. Your promptness and informative guidance at all stages is very much appreciated and I look forward to your continued support. I also wish to thank your team members who have also been just as helpful. You have all been really great so thank you. Bharti
5/5
GoogleAn EXTREMELY helpful Lettings team and great agents. Specifically Gabriela Castillo, she helped my elderly parents throughout the rental process. She and the rest of the team were efficient ensuring that the required process and letting was completed within an extremely small timeframe. Great communication and a great agent/agency.
5/5
GoogleWe had an exceptional experience with Jan as our guide around the property. She was incredibly thorough, taking the time to explain everything in detail and providing us with all the necessary information in a well-organised packet. Jan's expertise and patience were evident as she answered all our questions and ensured we were well-informed. Additionally, she gave us ample space to explore the property at our own pace. Highly recommended!
5/5
GoogleWe have had a wonderful experience working with Gary and Shirley who have been extremely helpful throughout the process. They offer excellent guidance and prompt service which ensures a very efficient and smooth service. We cannot recommend them enough and look forward to working with them closely over the next couple of weeks
5/5
GoogleDiligent, hardworking and very professional! We have always had a great experience with Robsons. First time 10 years ago we rented our first property with Robsons and have never looked back!. Over the years, we have rented, bought properties since then from Robsons and along with Shirley worked closely with Gary, Katie, Gabriella, Sam, Morgan and Louise and no chance we will ever go to another agent. Shirley and the team are just brilliant and goes an extra mile to ensure that the process is stress-free. They have never been shy to spend extra time to understand the clients' needs and assist them find the right fit. Helen is an excellent property manager and very proactive and always received a quick response to handling issues. Very recently Simon was helping us with our query and he along with Helen kept us informed at every step and were very patient and diligent handling it. I could write pages of positive experiences with Robsons!
5/5
GoogleAsk for Harvey Mitchell as he is super helpful. A real asset to this organisation.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robsons is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Robsons and its branches won awards at The British Property Awards in two years, most recently 2025.
British Property Awards winners in two years, the group and its branches: 2024, 2025.
British Property Awards by year, 2024 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Robsons a message.
Northwood has the most, with 750 reviews rated 4.9 out of 5, followed by Pinner with 504.
The five Robsons offices, by town:
Yes. In The Trusted Agent 2026 awards, Pinner won Gold, Northwood won Trusted Agent and Rickmansworth won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 5 other industry awards since 2018.
