★★★★★ 1/5
GoogleWas all going well until my holding deposit was paid. At this point I was asked to do things that I made it clear from the beginning of the process that I would not be willing to submit to (like open banking for example). When I refused I was told that this would mean I would fail referencing even though I had previously mentioned this exact thing and was assured it would not interfere. They also tried to threaten that they would not return my holding deposit unless I submitted to the open banking as this would mean I would fail referencing, it is only when I made it clear that I would sue for any money they have taken from me under false pretences as I was assured open banking would never be an issue that I received an email from Jack Nevin a director to let me know that the landlord had withdrawn and they would be sending back my funds.
The also tried to change the move in date again only after I had sent them money after I made it very clear that due to my current circumstances any change in dates could cost me significant amounts of money.
all in all I think they are just money hungry and are willing to tell you anything you want to hear in order to secure your money then they don’t give a toss about what happens.
won’t ever be using them again and advise others to stay clear and find an agent that genuinely wants to help.
Andrew · 22 June 2025 · Robsons Northwood
Agent replied · 22 June 2026
Dear Andrew,
Thank you for your feedback.
We understand your frustration and would like to clarify that we did try to offer alternative solutions to help you overcome the issues with the referencing process. Unfortunately, you decided not to pursue those options.
As the referencing could not be completed successfully, we were unable to proceed with the tenancy and have therefore returned your deposit in full.
Kind Regards,
Gary McKinnon MARLA
Director - Head of Northwood Lettings
ROBSONS
★★★★★ 5/5
GoogleExcellent Service. Very Professional and customer oriented. James was really helpful & understood our requirements. Would highly recommend Robson's to anyone looking for a new home.
Ruby · 22 June 2025 · Robsons Northwood
★★★★★ 5/5
GoogleHelen has been super helpful and prompt with her correspondence regarding queries we’ve had. Helen provides information and updates clearly and we feel reassured with her management of our property! Thanks Helen :)
Sabrina · 22 June 2025 · Robsons Northwood
★★★★★ 4/5
GoogleAbsolutely they deserve the compliment.
Because They are very polite and helpful about all on the case. Especially I thank to Shirley. She is amazing 🤩 …
Zekeriya · 22 June 2025 · Robsons Northwood
★★★★★ 5/5
GoogleVery professional, friendly, always ready to help.
Jateen · 22 June 2025 · Robsons Northwood
★★★★★ 5/5
GoogleExtremely happy with Matt who just sold our Dad's property. From the very beginning he was friendly, helpful + kept us informed about everything going on + was quick to answer any queries or worries we had. A very quick, stress free sale....... thankyou Matt + everyone at Robsons. Would highly recommend.
Jill Hall
Jill · 13 June 2025 · Robsons Rickmansworth
Agent replied · 24 March 2026
Afternoon Jill,
Thank you very much for your kind words and for choosing Robsons.
Matt and all the team in Rickmansworth.
★★★★★ 5/5
GoogleSuper quick service
Jake · 13 June 2025 · Robsons Northwood
★★★★★ 5/5
GoogleHuge thanks to all at Robson’s helping a purchase go through. Great service and updates.
Chrissie · 6 June 2025 · Robsons Chorleywood
Agent replied · 24 March 2026
"Thank you so much! We're delighted to hear you had a great experience with us. It was a pleasure assisting you.
The Robsons Team … More
★★★★★ 5/5
GoogleI would like to sincerely thank Gabriela Whight-Castillo for her support and efforts.
Mert · 24 May 2025 · Robsons Rickmansworth
★★★★★ 5/5
GoogleRating only, no written review.
Sruthi · 24 May 2025 · Robsons Pinner
Agent replied · 24 March 2026
Thank you for the 5* review.
From everyone at Pinner Robsons
★★★★★ 5/5
GooglePaul Tindley went above and beyond for our sale we could not be more grateful for his support and assistance. Professional and friendly, kept us in the loop the entire way. Our sale and purchase did have its hold ups due to unforseen circumstances, but Paul was really helpful and proactive throughout. Highly recommend! Thank you
Rima · 24 May 2025 · Robsons Pinner
Agent replied · 16 September 2026
Hi Rima, Thank you so much for your lovely review. It was a pleasure helping you through your property journey, and we’re really happy to hear you had a positive experience. Kind regards Scott
★★★★★ 5/5
GoogleBig thanks to Helen Marvell for promptly getting a plumber to check out our boiler and for following up afterwards.
Tawa · 23 May 2025 · Robsons Northwood
★★★★★ 5/5
GoogleAfter marketing with another estate agent with no joy we decided to try Robsons. In less than 3 weeks we had viewings of which one put in an offer which we accepted after some negotiations. The guys at Robsons in particular, David worked extremely hard to gain viewers and especially after sale agreed to ensure the legal process went as fast and as smoothly as possible. I would highly recommend Robsons for your next move
H · 22 May 2025 · Robsons Rickmansworth
★★★★★ 5/5
GoogleRecently had my property sold by Robsons and Matthew Gooder went over and beyond to make the process as smooth as possible would highly recommend him and the company I can’t thank him enough for everything. Thank you for making a stressful process stress free.
Jamie · 22 May 2025 · Robsons Rickmansworth
★★★★★ 5/5
GoogleVery efficient and friendly. Kept me informed all along. The house sold within 10 days, and completed in under 6 weeks at over the asking price. Very impressed with the whole transaction.
Matthew · 18 May 2025 · Robsons Rickmansworth
★★★★★ 5/5
GoogleRobsons services based on my own personal experience, are excellent, particularly Mr Sam Budgen who always exceeds my expectations every time we needed his help. Thank you.
Ali · 16 May 2025 · Robsons Northwood
★★★★★ 5/5
GoogleGreat experience with Robsons, specifically James Winter who went above and beyond to help find a property that suited us. Definitely recommend if you are looking in the area!
Sameena · 12 April 2025 · Robsons Northwood
★★★★★ 5/5
GoogleHouse buying and selling is always a stressful time, regardless of your situation. Amy at Robsons was there to support me all the way though the purchase. Additionally as was Matt who ensured a smooth transaction.
Adele · 7 April 2025 · Robsons Rickmansworth
Agent replied · 24 March 2026
Thank you for your kind words.
I am glad Matt and Amy were able to help ensure it was a smooth purchase.
We wish you the very best of luck in your new home. … More
★★★★★ 5/5
GoogleWould like to thank Robsons Pinner for their professional and excellent service. In particular Paul did an amazing job of securing a sale in a very short period of time. He worked tirelessly to ensure everything went smoothly. Also would like to thank Dean for his part in its completion. Would highly recommend Robsons
Sharon · 5 April 2025 · Robsons Pinner
Agent replied · 25 April 2025
Thank you for the review Sharon, its greatly appreciated.
All the best for the future
Paul, Dean & the team
★★★★★ 5/5
GoogleRating only, no written review.
Sanaz · 24 March 2025 · Robsons Chorleywood
★★★★★ 5/5
GoogleThere is a good reason I have been using Robsons to buy and sell properties for 30 years, they get it done. Having offices in both Chorleywood and Rickmansworth was beneficial. Matt Gooder and Mark Jones were super helpful. My thanks to the wonderful, always professional Neil Ret, without whom, I doubt we would have reached exchange.
Jackie · 24 March 2025 · Robsons Chorleywood
★★★★★ 5/5
GoogleMoved from Cheshire to Chorleywood and despite the distance there never was a problem with contacting Robsons.
A very professional service throughout and cannot recommend Robsons highly enough
Linda · 24 March 2025 · Robsons Chorleywood
Agent replied · 24 March 2026
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that the distance was never an issue and that our team, especially at Robsons, was able to support you throughout your move from … More
★★★★★ 5/5
GoogleFantastic experience and service again by Robsons. Buying this time. Timely updates, proactive communications and very friendly and knowledgable staff. Very easy transaction. Thanks guys.
Ryan · 24 March 2025 · Robsons Chorleywood
Agent replied · 17 July 2024
Thank you for your great review Ryan, it has been a pleasure working with you again.
★★★★★ 5/5
GoogleExcellent experience from start to finish!
Lorraine · 24 March 2025 · Robsons Rickmansworth
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
