5/5
Rating only, no written review.
Agent replied · 2 September 2025
Woohoo! 🌟 Thanks for the 5-star love! You didn’t leave a message, but your stars say it all, and we’re doing a happy dance over here! 💃🕺 …

Trusted Agent profile
Verified
★★★★★
2,198 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,198 reviews on four platforms, rated 4.7 out of 5 overall.
293
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,772
Reviews on Trustpilot
All 3 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinsons is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
2020 3 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Showing 293 reviews on Google only. Show every review
5/5
Rating only, no written review.
Woohoo! 🌟 Thanks for the 5-star love! You didn’t leave a message, but your stars say it all, and we’re doing a happy dance over here! 💃🕺 …
5/5
Robinson’s have valued my home & I have viewed a property through them. I’ve found that they offer a good, professional service.
5/5
A fair and honest estate agent. It was nice not to hear the normal, insincere sales chat from the sales agents. Well done.
Thank you for your kind words. It's always our goal to provide fair and honest service without the usual sales chatter. We're glad you appreciated it!
5/5
Charlie was very helpful and informative about the property
5/5
Charlie dealt with us professionally and efficiently, great experience as a buyer.
Thank you for your kind words! We're thrilled to hear that Charlie provided you with a professional and efficient experience. We look forward to serving you again in the future!
5/5
Absolutely 1st Class service Michael went above and beyond everyone was very helpful. Would certainly recommend Robinsons
Thank you so much for your kind words! We're thrilled to hear that you had a 1st Class experience with us. Michael and the entire team always strive to go above and beyond for our customers, and it's wonderful to know that their efforts made a positive impact on your experience. We truly appreciate your recommendation and look forward to serving you again in the future!
5/5
I would highly recommend Robinsons Estate Agents. They were very professional in the process of selling our property. Our Agent, Charlie, was very good at communicating with us and answering any questions we had. He was always one step ahead of the game in order to get the process over the finish line.
5/5
Charlie at Robinsons estate agents has so far been spot on and professional, so far would highly recommend
Thank you for your positive feedback! We're thrilled to hear that Charlie has been spot on and professional in assisting you. Your recommendation means a lot to us, and we'll continue to strive for excellence in our service. If you need any further assistance, please don't hesitate to reach out.
5/5
Very professional service, good communication.
1/5
Definitely not recommended. When I rent property from this agency one day i reported boiler issue and not hot water . Than agency replay this is not are emergency and i have to wait . Imagine few days without hot water . Communication unprofessional Michael for over 2 years receive my complain about intercom that wasn't working . After 2.5 year not been fixed . Mould issue reported and agency ignored completely. Even few engineers that work for them wasn't happy. My contract end 31.12.2024 still waiting for replay regarding deposit . My advance just get solicitor representatives if any issue . But the best way just keep your self away from this agency .
Dear Grzegorz, I’m sorry to hear that you felt the need to escalate this matter to Google. As I have already explained in detail, all maintenance issues related to your property were addressed within 48 hours. While I fully understand your desire for quicker resolutions, please note that we are heavily dependent on external contractors, many of whom are currently experiencing high demand. Regarding the mould issue, several visits were made to your apartment, and on each occasion, we provided clear guidance to help mitigate the problem. Specifically, we advised you to ensure proper ventilation, maintain an indoor temperature around 18°C, and avoid drying wet clothes inside the property. Unfortunately, this advice appears to have been overlooked. Additionally, as previously clarified, we are required by law to inform you of any deductions from your deposit within 10 days of the end of your tenancy. Your tenancy officially ended on December 31, 2024, and therefore the 10-day period for informing you of any deductions will conclude at the end of business tomorrow, January 10, 2025. Please don’t hesitate to reach out if you have further questions.
5/5
Brilliant service from Charlie, highly recommend Robinsons Estate Agents
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had a brilliant experience with Charlie. He is a dedicated member of our team, and it’s fantastic to know that his efforts helped make your experience with Robinsons Estate Agents so positive. We are incredibly proud of the level of service we offer to all of our clients, and it’s rewarding to hear that our hard work is being recognised. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. At Robinsons, we are committed to providing a seamless and professional service, and feedback like yours motivates us to continue striving for excellence. If there’s anything else we can assist you with, or if you have any future property needs, please don’t hesitate to get in touch. Thank you once again for your kind words and support!
5/5
Excellent service! Charlie is most considerate and helpful. It is a pleasure to do business with him and his company. Highly recommend. Luis Bernardino
Dear Luis, Thank you so much for your kind words! We truly appreciate your feedback. Charlie will be thrilled to hear your compliments. It's always our goal to provide excellent service, and we're so glad to hear that we met your expectations. We value your business and look forward to continuing our work together. Thank you for your recommendation!
4/5
Rating only, no written review.
1/5
We wanted to rent a property as a family . We have made an application and it has been unsuccessful. But we have seen that the property has been put back on the market when we were searching for house listings on the internet. You did not return to our calls or email messages in short you do not communicate . This workplace and their attitude is very unprofessional . We have realised how unprofessional they are in a topic that is so major for us and that is so minor for them.
Thank you for your message. We are sorry to hear that you are dissatisfied with the experience. However, we would like to clarify that your application was unfortunately unsuccessful due to the referencing company's assessment of your income and affordability. At every step of the process, we made sure to communicate the financial requirements clearly. This included the initial registration, the viewing, before accepting any payments, and again when you signed the Application for Tenancy, which outlined both your obligations and the necessary financial criteria. We do feel it’s important to point out that the lack of communication you referred to may be a misunderstanding, as the primary factor preventing the tenancy from proceeding was related to the financial assessment. We appreciate your feedback and are happy to discuss this further if needed.
5/5
Charlie who dealt with me was excellent very professional. Did everything with very little fuss. Would recommend to anybody.
Thank you so much for your kind words! We're thrilled to hear that Charlie provided you with excellent service and made the process smooth and easy. We truly appreciate your recommendation and will be sure to pass along your feedback to Charlie. If you ever need anything else, don't hesitate to reach out!
5/5
Rating only, no written review.
Thank you for the 5-star rating! ⭐️ We appreciate your support and are glad you had a positive experience with us. If you ever have any feedback or need assistance, feel free to reach out. We're here to help!
5/5
Rating only, no written review.
Thank you so much for the 5-star review! We’re thrilled yuou had a great experience with us. Your feedback means the world to our team, and we’re so glad we could meet your expectations. If there’s anything else we can do for you in the future, don’t hesitate to reach out. We look forward to serving you again soon!
5/5
I contacted Robinsons to request a viewing. Telephone welcome was warm and were able to answer my questions. Viewing was arranged and I received a text reminder which was very useful. The agent - Charlie - was waiting for me when I arrived for the viewing. Friendly, professional, helpful and able to answer my questions. Excellent service. Thank you.
Thank you for your kind words! We're delighted to hear about your positive experience with Robinsons. It's wonderful to know that our team provided a warm welcome and answered your questions effectively. We're glad the text reminder was helpful and that Charlie was able to assist you professionally and friendly during the viewing. Your feedback is greatly appreciated, and we look forward to serving you again in the future. Thank you for choosing Robinsons!
1/5
They are the worst agency in the world. Very racist. I have been in uk for 5 years and had loads of property on rent but never had any issue. This is the agency that have eaten up my deposit for no reason at all.
5/5
Rating only, no written review.
Thank you so much for your 5-star review! 🌟 …
5/5
Rating only, no written review.
Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with our service. Your feedback is greatly appreciated and motivates us to continue delivering excellent service.
5/5
Rating only, no written review.
"Wow, a 5-star review with no words! It's like the silent applause of the internet. We're blushing over here, imagining all the wonderful things you might have said. Thank you for the mysterious yet glowing endorsement! 🌟🤫" …
5/5
Great team - very efficient and always go above and beyond.
"Thank you for the fantastic review! Our team is now considering adding 'cape-wearing superheroes' to our job titles. Efficiency and going above and beyond are just part of our secret powers! 🦸♂️🦸♀️" …
5/5
Very professional through out the whole process would highly recommend
"Thank you for the glowing review! Our team is now debating whether to add 'professional process ninjas' to our business cards. We appreciate the recommendation and promise to keep our ninja skills sharp!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester Le Street has the most, with 1,810 reviews rated 4.8 out of 5, followed by Dunstable with 384.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.