Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe recently sold our flat through Robert Luff and couldn't be happier with the service we received. The team was professional, supportive, and kept us informed throughout the entire process. They made everything as smooth and straightforward as possible. We really appreciated their excellent communication and would highly recommend Robert Luff to anyone looking to buy or sell a home.
Kate · 11 August 2026 · Robert Luff and Co Hove
Agent replied · 11 October 2026
Thank you so much for taking the time to leave us such a wonderful 5-star review and recommendation Kate. We’re delighted to hear that you were so happy with the service you received from our team throughout the sale of your flat.
We know how important clear and regular communication is when selling a property, so it’s fantastic to hear that you felt informed and supported at every stage. Making the process as smooth and straightforward as possible is always our aim.
Thank you again for choosing Robert Luff & Co and for recommending us to others. We really appreciate your kind words and wish you all the very best in your new home.
★★★★★ 5/5
GoogleWe had an excellent experience with Heb from Robert Luff throughout the entire process of selling our flat. From start to finish, he was incredibly professional, approachable, and always available whenever we needed him. He was very hands-on, keeping us updated every step of the way and always happy to answer any questions we had, no matter how small.
What really stood out was how proactive and responsive he was. Nothing ever felt like too much trouble, and his communication was exceptional, which made what can often be a stressful process so much easier.
We genuinely felt supported throughout, and Heb went above and beyond to ensure everything progressed as smoothly as possible. We can't thank him enough for all of his hard work and would highly recommend him to anyone looking for a knowledgeable, reliable, and dedicated estate agent.
Freya · 11 August 2026 · Robert Luff and Co Hove
Agent replied · 11 October 2026
Thank you so much for taking the time to leave such a fantastic 5-star review and recommendation Freya. We’re delighted to hear that Heb provided such an excellent service throughout the sale of your flat.
It’s wonderful to know that his proactive approach, regular communication and willingness to always be on hand helped make the process feel smoother and less stressful. Providing that level of support from start to finish is incredibly important to us, so we’re thrilled that Heb went above and beyond for you. We’ll be sure to pass your lovely feedback on to Heb.
Thank you again for choosing Robert Luff & Co, and we wish you all the very best for the future.
The Robert Luff & Co team
★★★★★ 5/5
GoogleWe had a great experience with Robert Luff. We found the staff friendly, knowledgeable and very helpful. From start to finish the communication has been clear, professional and we felt as though we were being looked after. Highly recommend.
Lexi · 13 July 2026 · Robert Luff and Co Worthing (30 Guildbourne Centre)
Agent replied · 13 October 2026
Thank you so much for your wonderful review and recommendation. We're delighted to hear that you had such a positive experience with our team.
We truly appreciate your kind words and your trust in Robert Luff & Co. Wishing you all the very best, and please don't hesitate to get in touch if we can assist you again in the future.
★★★★★ 5/5
GoogleMadison at Robert Luff & Co has been absolutely fantastic as our sales progressor. From start to finish, her communication was excellent, she kept us updated every step of the way and was always happy to answer any questions we had.
Madison is incredibly friendly, approachable, and professional, and she made what can often be a stressful process feel completely smooth and stress-free. Nothing was ever too much trouble, and we always felt reassured that everything was progressing as it should.
The whole team at Robert Luff & Co have also been wonderful, everyone is friendly, helpful, and genuinely cares about providing a great service.
We couldn't have asked for a better experience and would highly recommend Madison and the team at Robert Luff & Co to anyone buying or selling a property. Thank you for making the whole process so easy!
Yasmin · 13 July 2026 · Robert Luff and Co Worthing (30 Guildbourne Centre)
Agent replied · 13 October 2026
Thank you so much for your fantastic 5-star review and for taking the time to share your experience Yasmin.
We're thrilled to hear that Madison helped to make your move as smooth and stress-free as possible. She takes great pride in providing friendly, professional support, so your kind words will mean a great deal to her.
It's also wonderful to know that the rest of the team made such a positive impression. We all work hard to provide the highest level of service, so it's incredibly rewarding to receive feedback like yours.
Thank you again for choosing Robert Luff & Co and for recommending us to others.
We wish you every happiness in your new home and hope to be of help again in the future.
★★★★★ 5/5
GoogleI have be delighted with the service to date.
Max who has been supporting me to secure a property has gone above and beyond, communicating over email on his days off. He give very accurate and straightforward information when asked.
Extremely helpful.
Joanne · 13 July 2026 · Robert Luff and Co Worthing (30 Guildbourne Centre)
Agent replied · 13 October 2026
Thank you for taking the time to leave us such a positive review Joanne. We're so glad to hear Max went above and beyond with his service. We will be sure to pass your kind comments on. Thank you again for choosing Robert Luff & Co. and taking the time to review our services.
★★★★★ 5/5
GoogleEveryone I've dealt with at Robert Luff has been patient, professional and very helpful! Heb worked with us through our purchase and nothing was too much trouble. Thank you!
Arianna · 11 July 2026 · Robert Luff and Co Hove
Agent replied · 11 October 2026
Thank you for taking the time to leave us such a wonderful review Arianna. We are glad to have been of assistance and wish you lots of happiness in your new home. If you require our services again in the future we would be delighted to help.
The Robert Luff & Co Hove Team
★★★★★ 5/5
GoogleWe recently bought our first home with Robert Luff and we are so happy with the service we received. Special thanks to Charlie who walked us through the process from start to finish.
As first time buyers there were lots of things we didn’t know but Charlie was always professional, friendly and happy to answer any questions we had. He kept us informed throughout the purchase, was quick to respond to emails and calls and helped make what could have been a stressful experience much smoother.
We would highly recommend Robert Luff to anyone buying or selling a property and especially Charlie for his unbelievable service couldn't ask for anyone else be our agent!!
Thank you again for helping us buy our first home!
Teekay · 11 July 2026 · Robert Luff and Co Hove
Agent replied · 11 October 2026
Thank you so much for your wonderful 5-star review and for trusting Robert Luff & Co with such an important milestone, buying your first home!
We're delighted to hear that Charlie provided the support and guidance you needed throughout the process. Buying your first home can feel overwhelming, so it's fantastic to know that his professionalism, friendly approach, and clear communication helped make your experience a smooth and enjoyable one. We'll be sure to pass on your kind words to him, he'll be thrilled to hear them.
Thanks again for taking the time to leave your review, we're so pleased we could be part of the journey into finding your first home.
Congratulations once again, and we wish you lots of happiness in your new home.
★★★★★ 5/5
GoogleHeb worked for the seller in our transaction, he was extremely helpful to us as the buyers!
Coren · 11 July 2026 · Robert Luff and Co Hove
Agent replied · 11 October 2026
That's great to hear Coren, thank you for taking the time out to leave us such a positive review. We wish you lots of happiness in your new home and do hope you'll continue to recommend our services to family and friends in the future. Thank you again for choosing Robert Luff & Co.
★★★★★ 5/5
GoogleExcellent Estate Agent.
Beth · 13 June 2026 · Robert Luff and Co Worthing (30 Guildbourne Centre)
Agent replied · 13 October 2026
Thank you very much for taking the time to leave us a 5 Star Review Beth. Thank you for choosing Robert Luff & Co
★★★★★ 5/5
GoogleJamie and the team were a real breath of fresh air after a pretty stagnant few months. His enthusiasm for trying the different approaches for our unusual house paid off almost immediately and we had more viewings in the first week with Robert Luff than we had had in a total of 9 months with other agents, and have now sold the house. Friendly, pro-active and very can-do - I have pleasure in recommending Jamie and the team unreservedly!
Simon · 13 June 2026 · Robert Luff and Co Worthing (2 Boxgrove Parade)
Agent replied · 13 October 2026
Thank you so much for your kind words and for taking the time to leave such a fantastic review. We’re delighted Jamie and the team were able to bring a fresh approach and deliver the results you were hoping for after such a long period on the market, we understand how frustrating it can be.
It was a pleasure working with you to find the right strategy that generated so much interest so quickly. We’re thrilled we successfully achieved a sale for you.
Wishing you all the very best for your next chapter, and thank you again for your recommendation.
★★★★★ 5/5
GoogleHeb was an absolute superstar from start to finish. By far the best and most attentive agent we have used in any sale or purchase experience. Thank you!
Lucy · 11 June 2026 · Robert Luff and Co Hove
Agent replied · 11 October 2026
Thank you for taking the time to leave us such a fantastic review Lucy. We'll be sure to pass your kind comments onto Heb. Thank you again for choosing Robert Luff & Co, wishing you all the very best in your new home.
★★★★★ 5/5
GoogleWe used Robert Luff for the sale of our property and we were very impressed.
The whole Hove office were great, but our dealings were predominantly with Heb and Charlie. They were both amazing - took the time to listen to our requirements, understand the benefits and location of our house which gave us confidence in them. managing and conducting viewings.
Whilst we had complication with our onward purchase, Charlie and Heb kept our buyers updated and provided advice and reassurance for us in what was a stressful period. When we came to exchange and complete Charlie and Heb were knowledgeable and helped keep things (excuse the pun) moving.
We wouldn't hesitate to use Robert Luff if we were to sell/purchase again.
Rollo · 11 June 2026 · Robert Luff and Co Hove
Agent replied · 11 October 2026
Thank you so much for your wonderful 5-star review and for choosing us to help with the sale of your property.
We're delighted to hear that you had such a positive experience with our Hove team. Heb and Charlie will be especially pleased to read your kind words. Taking the time to understand our clients' needs and showcasing the unique qualities of their homes is something we pride ourselves on, so it's fantastic to know this gave you confidence throughout the marketing process.
Thank you again for your recommendation and trust in Robert Luff & Co. It was a pleasure assisting you with your move, and we would be delighted to help you again should you ever decide to buy or sell in the future.
Wishing you all the very best in your new home.
★★★★★ 5/5
GoogleBig thanks to Robert Luff & Co for helping us out on selling our property with professionalism and support from the beginning. We were kept informed throughout the whole process, answered all our questions and went above and beyond to help us make the sale as smooth as possible.
Special thanks to Phil Bennett who handled our sale with patience, dedication and communication. Their help and support really made a difference. We would highly recommend Robert Bluff & Co to anyone looking to buy or sell their home.
Gregory · 11 June 2026 · Robert Luff and Co Hove
Agent replied · 11 October 2026
Thank you so much for your fantastic 5-star review and for trusting us with the sale of your property.
We are delighted to hear that you felt supported throughout the entire process and that our team was able to keep you informed and help make your sale as smooth as possible.
A special thank you for your kind words about Phil. He will be thrilled to hear that his patience, dedication, and commitment made such a positive difference to your experience. We will be sure to pass your feedback on to him.
On behalf of everyone at Robert Luff & Co, thank you for your recommendation. It was a pleasure assisting you with your move, and we wish you all the very best for the future in your new home.
★★★★★ 5/5
GooglePhil and Heb did an amazing job at guiding and helping me through my flat purchase. They’re extremely competent and very quick to respond. I recommend!
Samantha · 11 June 2026 · Robert Luff and Co Hove
Agent replied · 11 October 2026
Thank you for taking the time to leave us such a positive 5 Star review Samantha. We wish you lots of happiness in your new home. Thank you again for choosing Robert Luff & Co
★★★★★ 5/5
GoogleFrom the initial showing right the way to completion the team at Robert Luff have been there to help. Polite, supportive, never pressurising, always patient and very supportive of our first house purchase. There was no spin, no vagueness, no slow responses just brilliant help and advice. They not only helped guide us through the process but also worked closely with the mortgage team and our conveyancers to make the whole thing as seamless as possible.
We commend them to you if you are looking for a property and we'd like to extend our thanks to the whole team but especially Charlie and Heb.
Cameron · 11 June 2026 · Robert Luff and Co Hove
Agent replied · 11 October 2026
Thank you so much for your wonderful review and for taking the time to share your experience Cameron.
We are delighted to hear that your first house purchase was such a positive one and that our team was able to support you throughout the journey. Buying your first home is a significant milestone, and it's great to know that our approach of providing clear advice, regular communication, and patient guidance helped make the process as smooth and stress-free as possible.
We'll be sure to pass on your ind words about Charlie and Heb.
We also appreciate your recognition of the wider team's efforts in working closely with your mortgage advisers and conveyancers to help keep everything on track.
Congratulations on your new home, and thank you again for choosing Robert Luff & Co. We wish you many happy years there and are always here should you need any assistance in the future.
★★★★★ 5/5
GoogleHeb went above and beyond from the start to the finish. From collecting keys, to allow viewings before my property went fully on the market, to reprinting forms (& much more) to enable exchange. I valued the accurate assessment of the market & my own property plus support during delays. Definitely earned his fee!
Christina · 11 June 2026 · Robert Luff and Co Hove
Agent replied · 11 October 2026
Thank you for your fantastic review and for sharing your experience.
We're delighted to hear that Heb was able to support you throughout your sale and provide the extra assistance needed to keep things moving forward. Property transactions can often present unexpected challenges, so it's wonderful to know that his proactive approach, market knowledge, and commitment to helping during delays made a positive difference.
We'll be sure to pass on your kind words to Heb, who will be thrilled to know that his efforts were appreciated. Thank you once again for choosing Robert Luff. It was a pleasure to assist you, and we wish you all the very best for the future.
★★★★★ 5/5
TrustpilotFantastic Agent!
Heb helped make our house selling experience a million times smoother than it could have been. We were so grateful to have an attentive, kind and thoughtful person working on our behalf. He even helped us on a day when he was not working to help push our sale across the line. By far the best agent we have used so far in our experience buying & selling.
Lucy · 18 May 2026 · Robert Luff and Co Lancing
★★★★★ 5/5
GoogleWe recently sold our flat through Robert Luff and had an outstanding experience from start to finish. We worked closely with Heb, Haydn and Charlie, all incredibly professional, knowledgeable and supportive throughout the entire process.
Heb, the director of the Hove branch, was especially brilliant. He kept everything moving smoothly, stayed proactive, and guided us through both our sale and onward purchase with real care and expertise.
The whole team made what could have been a stressful journey feel straightforward and well managed. We’re genuinely grateful for their hard work and would highly recommend Robert Luff to anyone looking to sell or buy a property.
Alain · 11 May 2026 · Robert Luff and Co Hove
Agent replied · 11 October 2026
Thank you so much for your fantastic review and for trusting Robert Luff & Co with your sale.
We’re absolutely delighted to hear that you had such a positive experience from start to finish. Heb, Haydn and Charlie from our Hove Team will be especially pleased to read your kind words, it means a great deal to the whole team to know their professionalism, communication and support made a real difference during your journey.
Thank you again for your recommendation and for taking the time to share your experience. We wish you all the very best in your new home, and if we can help again in the future, we’d be delighted to assist.
★★★★★ 5/5
GoogleExcellent throughout. I moved my property to Luff & Co after terrible service at a competitor where I fell for the normal con of them indicator a higher sales price to market at. This competitors feedback was none existent where as Luff & Co kept me informed of every viewing before and after. They also advised on house dressing when the market slowed significantly. All in all a thoroughly professional service.
Robert · 11 May 2026 · Robert Luff and Co Hove
Agent replied · 11 October 2026
Thank you so much for your wonderful review Robert. We really appreciate you taking the time to share your experience.
We’re delighted to hear that the communication and feedback you received made such a positive difference, especially after your previous experience. Keeping our clients fully informed at every stage is something we place great importance on, so it’s fantastic to know that stood out to you.
We’re also pleased that our advice on presentation and “house dressing” proved helpful during a more challenging market, getting those details right can make all the difference.
Thank you again for your kind words and for trusting Robert Luff & Co with your property. If we can assist you in the future, we’d be more than happy to help.
★★★★★ 5/5
GoogleHeb was fantastic throughout the whole process of buying our home. From the first viewing right through to collecting the keys around 10 weeks later, everything was handled efficiently and professionally.
He was always helpful, quick to respond, and made the whole process feel smooth and stress-free. Thanks to Heb, me and my partner are now in our dream home and we couldn’t be happier.
Would highly recommend!
Tom · 11 May 2026 · Robert Luff and Co Hove
Agent replied · 11 October 2026
Thank you so much for your kind words and recommendation Tom. It was an absolute pleasure helping you and your partner through the journey of buying your home.
Heb will be thrilled to know his support and communication made such a positive difference throughout your purchase. Congratulations on your new dream home, we wish you both many happy years and wonderful memories there!
Thank you again for your trust and support, we do hope you'll continue to recommend us to friends and family in the future.
★★★★★ 1/5
TrustpilotAwful, awful company.
An extremely poor experience from start to finish. Robert Luff & Co appears to enable negligent and nefarious landlords rather than hold them accountable.
Over the course of our two-year tenancy in Worthing, we repeatedly reported serious issues with the property, including ongoing mould and damp. These were never properly resolved, leaving us to deal with the consequences ourselves and even pay out of pocket for dehumidification.
The property was in an unacceptable condition when we moved in, with heavily soiled carpets, and cigarette stained peeling wallpaper, despite being described as ‘professionally cleaned.’ This set the tone for the entire tenancy. Eventually we presented them with a list of action items to address, as we had just had a newborn baby and the issues were becoming a health concern. They ignored this for four months, at which point we were compelled to hand in our notice. They sent us an email acknowledging these shortcomings, saying they ‘were going to get round to them…’
At the end of the tenancy, the agency was unhelpful and dismissive, siding entirely with a landlord more interested in extracting money than maintaining a habitable property. Despite being as helpful as possible in vacating, including leaving our white goods for new tenants, and paying for the professional cleaning services recommended by the agency themselves, we were charged for unnecessary ‘repairs’ to walls and they had the cheek of trying to charge us for the already filthy carpets. Alarmingly, the same worn carpets remained and new tenants moved in without any meaningful improvements.
I would strongly advise anyone considering renting in the Worthing or Brighton area to avoid Robert Luff & Co and look elsewhere.
Joey · 17 April 2026 · Robert Luff and Co Lancing
★★★★★ 5/5
GoogleI highly recommend David King and his team at Robert Luff & Co Goring, they have helped us every step of the way through what has been a testing time, their professionalism and helpfulness have enabled us to reach a sale for which we are truly grateful.
Jeanne · 15 April 2026 · Robert Luff and Co Worthing (2 Boxgrove Parade)
Agent replied · 13 October 2026
Thank you so much for your kind words and recommendation. We’re delighted to hear that David and the team at our Goring office were able to support you throughout what we understand can be a challenging process.
Providing a professional and helpful service every step of the way is exactly what we strive for, so it’s incredibly rewarding to know we’ve helped you achieve your sale. Wishing you all the very best for the future, and thank you again for choosing Robert Luff & Co
★★★★★ 5/5
GoogleA pleasant experience very professional and patiently cautious I thoroughly appreciated the young agent
Anthony · 12 April 2026 · Robert Luff and Co Worthing (2 Boxgrove Parade)
Agent replied · 13 October 2026
Thank you very much for your kind words Anthony, and taking the time to leave us such a positive review. We wish you the very best for the future and do hope you'll continue to recommend us to friends and family in the future.
★★★★★ 5/5
GoogleGreat experience overall. Communication was clear and consistent throughout, and Phil and Heb were always quick to respond. They handled negotiations professionally and fairly, helping everything move smoothly. Very organised and easy to deal with, I’d happily recommend them.
Gregory · 10 April 2026 · Robert Luff and Co Hove
Agent replied · 17 April 2026
Thank you for taking the time to leave our team such a positive review. We’re really pleased to hear you had such a positive experience with us.
Clear communication and keeping things moving smoothly are priorities for our team, so it’s great to know that Phil and Heb were able to support you effectively throughout the process. We’ll be sure to pass on your lovely feedback to them, they’ll really appreciate it.
It was a pleasure working with you, and we’re grateful for your recommendation. If we can help you again in the future, please don’t hesitate to get in touch.
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