Trusted Agent profile · Northamptonshire
Verified
★★★★★
1,195 reviews across 2 offices and 2 platforms
Richard James has two offices, in Irthlingborough and Wellingborough (Northamptonshire). Together they have 1,195 reviews on two platforms, rated 4.7 out of 5 overall.
1,129
Reviews on Google
All 2 offices
66
Reviews on Facebook
Business-wide
Richard James's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Richard James, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleEveryone are so polite and helpful.Very professional. Special thanks go to April, Richard and Chris for all their help with our sale. Would definitely us them again and definitely recommend them to others
Thank you Sue for your kind review, I shall pass your special thanks onto April, Richard and Chris. We are glad that you would recommend us and we wish you all the best in the future.
5/5
GoogleRichard James were professional and helped through a difficult sale.
Thank you Fergus for your kind words. It was a pleasure to help you through a difficult sale and we are glad that we got there in the end.
5/5
GoogleBrilliant service, always kept up to date with what was going on. Would definitely recommend them.
Thank you Joan for such lovely words, the team really appreciate them. We wish you well in the future.
5/5
GoogleAbsolutely fantastic experience with these guys from start to finish! Great communication regarding times of viewing and after feedback. Would definitely recommend Richard James. If we ever we found ourselves in the situation to move again we would definitely use these guys without hesitation. Thank you so much
Thank you Lisa for such lovely words, it was a pleasure to help you sell your home. We pride ourselves on our communication and we aim to pass on any feedback as soon as we receive it from the viewer. We look forward to working alongside you again if the time arises.
5/5
GoogleElizabeth has been great and very efficient keeping us fully updated all the way through the sale of our property, would definitely recommend and use again.
Glad we could help Pauline!
5/5
GoogleElizabeth Powell was my estate agent and she was super friendly and helpful. It was mine and my partners first time buying and she helped us with any questions we had with no complaints. She kept us updated through the whole process. Highly recommend!
Thanks Olivia!
1/5
GoogleThe worst agency you could ever deal with. Not respecting their clients. trying to make clients fool.
Hello Harleen, Thank you for taking your time to write us a review albeit negative. We booked you a viewing initially at 4/9 at 4pm which you did not show up to. We rearranged this for you 6/9 at 3.30pm, you phoned us on the day to change this to 5pm which we were not able to facilitate at such late notice. You phoned at 4.20pm as you were stuck in traffic and would be another 15 minutes, as we have other properties to sell and other appointments to get to we advised that we couldn’t wait for you to arrive but would see if the seller was able to come home to do the viewing for you. She advised she would be happy to do a viewing for you but was 30 minutes from home, you then advised to leave it so I cannot see how we are in the wrong here, we were at the property at the original time confirmed with yourself.
5/5
GoogleExtremely professional and friendly staff. Great to work with.
Thank you for your 5-star feedback Alexis, the team in Hornchurch enjoy working with you.
5/5
GoogleI received great service by everyone in the Hornchurch branch, they answered all my questions whenever I called them and really looked after me.
Thank you for your kind words for the team in our Hornchurch branch, we are so pleased you are happy with the service provided.
5/5
GoogleExcellent set of Agents to work with. They are always reliable approachable and responsive. I wouldn’t hesitate to recommend them
Hi Simran Thank you so much for the 5-star feedback you have left for our Hornchurch team, it really is appreciated.
5/5
GoogleI would like to give special thanks to Kellie, the Senior Sales Consultant, for her outstanding support and professionalism. From start to finish, she was friendly, approachable, and always willing to go the extra mile to help.
Thank you for your generous review! We're thrilled to hear about the 5-star service you received from Kellie. We'll be sure to pass along your kind words, as they truly inspire our team. It was our pleasure to assist you with your purchase. We appreciate you taking the time to share your positive feedback and thank you for choosing our agency.
1/5
GoogleTHEY HAVE BEEN REPORTING AND DELETING NEGATIVE REVIEWS. My partner and I came across a property being sold by this estate agents that we liked. We went for a viewing and all seemed fine until we informed them we have a property to sell and we were told that we are not favourable due to having a chain. This was not the sellers requirement but the estate agents! They proceeded forth the next working day to ask when we would be available for them to come over to valuate our property. I had declined as the cheek of it to tell me I am not favourable but then want to list my property?? Absolutely not! There were a number of phone calls where I was reminded that I am not favourable due to having a chain which urked me every time. In the end we gave the top offer of the guide price and informed this estate agents we are in the position to buy that property without having to sell ours, no information was taken to prove this but was asked for our top and final offer, why would I out bid myself? Then I received a call to inform me that the seller has decided to go with a buyer with no chain, she is not in a rush to sell and has yet to find a property elsewhere near her daughter. Seems all to convievent that 1) The estate agent was already deterring me from the first viewing due to my property. 2) My offer being the top offer was not accepted and apparently the seller's choice. Estate agents are meant to present the information to the seller and that my position to being able to buy the property without selling mine was not presented to her. I sensed foul play from the very beginning, The estate agent informed me that it was difficult to get the lady to list her property and it took time because her husband recently passed away so her daughter had asked her to move near her. The lady is taking her time to find a place but also has an attachment to this property of hers as its her home, her memories, but the estate agents did not care as they wanted a quick sale. Now I understand why the estate agent has pressed the poor seller to go with a buyer without a chain, they have exploited her and her vulnerability! They want a quick sale before she changes her mind hence the buyer without a chain and not presenting her with all the information of our offer and also makes sense to see how much more we were willing to offer as they wanted to weigh up their commission from my offer and the buyer with no chain. They even called my estate agents to confirm if I have had offers on my property and told me it's so they can inform their seller of what position we are in. It was not for that purpose. They had other information which could have been presented however they chose to say we have a chain it's not sold and go with the person without a chain. Looks like they want their commission very quickly. However she has still yet to find a property to move to and they lied to me that she's found a place and needs a buyer without a chain. Neil had also confirmed on the phone to me that they would rather deal with buyers without a chain as its an easier sale. Meaning those who have a property can not purchase a property being sold by Hillbillys. They also had the audacity to say we intimidated the vendor by attending her address, when in fact she was asked if she would like to know what the estate agents have been saying about her and doing behind her back she did not want to know and that was that. This estate agent is not professional, they take down negative rated reviews, they lie on responses, been around for 130 years with only 36 reviews that too only positives? They took down mine and my husbands review stating it was not genuine when we have had a bad experience with them due to their behaviour.
5/5
GoogleHilbery and Chaplin is the best Estate Agency in Essex. They successfully sold 8 properties for us in Romford, Gidea Park ,Forest Gate and Hornchurch during last few years and 3 recently in 2025. We are really appreciated their professionalism, market knowledge, efficient communication and patient approach’s to selling process. Thank you all and specially to Phil Day and Nicholas Chaplin!!!
Dear Vitaliy, Thank you so much for your glowing review and for recommending us! We're thrilled to hear about your positive experience with Nick Chaplin, Phil and the Hornchurch team. Your satisfaction is our top priority, and we're pleased to have been able to assist you with your properties. We look forward to working with you again in the future! Warm regards
5/5
GoogleI would like to thank Danielle and the rest of the lettings team for securing a tenant for my property. The team was extremely professional, helpful throughout the process, and a pleasure to work with. I would highly recommend their services to anyone looking to let their property.
Thank you so much for your wonderful review Hollie! We're delighted to hear that Danielle provided you with exceptional service. They'll be thrilled to know their efforts made such a positive impact on your experience with us.
5/5
GoogleNothing but praise for all the staff in the Irthlingborough branch. Helpful, knowledgeable and professional. My move took a considerable length of time, with many setbacks, but they remained dedicated through it all. Each member of staff knows about each sale, so you don’t have to wait to speak to a particular person to answer a query. I would not hesitate to use them in the future. That said, I am never moving again!
Thank you Lisa for your lovely review, it was a pleasure to guide you through the move, even if it did take a little longer than expected. We wish you well in your new home and we look forward to working with you again in the future if the time ever arises.
5/5
GoogleVery happy with the performance of all the staff at the Bebington office a very professional team. I was kept informed of all viewings and updated promptly great communication from Lauren
5/5
GoogleSuch a lovely and friendly estate agents, always there when you need them and keep you updated
5/5
GoogleExcellent service, very efficient, would recommend!
5/5
GoogleWe chose KT initially because their marketing seemed better and they had sold houses close to the asking price near ours. Anna communicated the process very well and was able to speed up the process as we had a purchase agreed and needed a sale. Once the ad was live we had an agent dedicated to us. Lauren was always available and communicated brilliantly. Property sold in a week and Sarah from the sale progression team took over from there and she was just as brilliant. I would recommend.
5/5
GoogleI can't recommend Moreton branch highly enough. Curtis worked so hard in finding me the right buyer. I really appreciate him and the teams hard work.
5/5
GoogleAbsolutely outstanding service. Megan Martlew is officially my hero! House sold quickly and absolutely nothing was to much trouble.
5/5
GoogleSarah was so helpful in all our interactions and would definitely recommend her as an agent
Thank you for your 5* review Chloe. We are delighted to hear you have been pleased with the service recieved from Sarah. We will be sure to pass on your feedback.
5/5
GoogleShelbi, Sarah and the team were extremely helpful throughout the process of selling our house and I thoroughly recommend their services.
Thank you so much for your kind words and feedback Sam. The team team take great pride in offering a first class service and will be delighted to hear your feedback.
5/5
GoogleWe have both bought and sold a house with Oulsnam in Barnt Green. They were always professional, polite and efficient in their handling of our sale and made us feel like our house mattered to them. I would use them again without hesitation. In particular, Karen and Shelbi were excellent.
Thank you so much for leaving a 5* review. We are delighted to hear you had such a positive experience with our Barnt Green office, both in previously buying and now selling your home. Wishing you all the best in your next chapter.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Irthlingborough has the most, with 908 reviews rated 4.8 out of 5, followed by Wellingborough with 335.
The two Richard James offices, by town:
Yes. In The Trusted Agent 2026 awards: Richard James, Wellingborough won Trusted Agent.
