5/5
TrustpilotRachel couldn't have been more helpful
Rachel couldn't have been more helpful, everything was straighforward and surprisingly speedy.
Trusted Agent profile
Reeds Rains Robinson Lee estate agents in Bury and Rawtenstall
★★★★★
1,971 reviews across 2 offices and 3 platforms
Reeds Rains Robinson Lee has two offices, in Bury and Rawtenstall. Together they have 1,971 reviews on three platforms, rated 3.7 out of 5 overall.
69
Reviews on Google
All 2 offices
2
Reviews on Facebook
All 2 offices
1,900
Reviews on Trustpilot
All 2 offices
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Our offices
Reeds Rains Robinson Lee's two offices, most reviewed first. Each has its own page.
Latest reviews from every Reeds Rains Robinson Lee office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotRR Didsbury - Awful!
- Took two months to gain access to my own mailbox. In the end, only gained access by hiring a locksmith and charging the company. - My bank details were sent to a different person (who happened to have the same name). - Despite being informed on numerous occasions, nothing was done about the black mould in the property. An independent surveyor described the situation as ‘worrying’ and ‘unacceptable’. - Absolutely awful at returning calls or replying to emails. - Lost two sets of keys to the flat, meaning I had to get more cut. - Horrendously unorganised; to say the right hand doesn’t know what the left is doing is an understatement. It may be more accurate to say the right hand doesn’t know what the right hand is doing. - The inventory was done after living in the flat for two months. Quite how this is to show the state of the flat at the beginning of the tenancy, I’m unsure. - Upon checkout, tried to demand professional cleaning services used and a variety of other riders, none of which are mentioned in the contract. - It took the best part of three years for Reeds Rains to organise the repainting of the ceiling, despite reminders every three months on their ‘property inspections’. - Rude and condescending emails from staff, some of which are practically illegible due to formatting, spelling and grammatical mistakes.
Agent replied · 15 June 2024
Hello Mr Morris,Could you please detail the problems you had in an email to our customer relations department: rrcustomerrelations@reedsrains.co.ukPlease include your full name and the address of the property. They will then investigate this as a formal complaint and give you a full and final response.Reeds Rains
1/5
TrustpilotRR Branch Sheffield Woodseats
RR Branch Sheffield WoodseatsCalled to inquire about a property on numerous occasions. Put an offer in on a property and instead of being supported by helpful staff I was ignored and passed from pillar to post. Once offer finally put in, I was told they would call and let me know if my offer was accepted. A month later I found out, after constantly ringing RR, that my offer had indeed not been accepted. What a waste of time and energy! Not assigned a certain member of staff dealing with the property and at one point told it was the branch manager. When trying to get hold of the manager I just kept being told they are out or busy in meetings. No explanation given as to why offer was rejected as it was just under asking price and no counter offer given to me.I will not be dealing with RR again. I cannot deal with this level of incompetency. If you have all the time in the world, want a migraine and to be constantly ignored once you’re half way through buying a house then RR is right up your street.Currently in talks with a rival agency and happy to say we will be purchasing our first house in the very near future!
1/5
TrustpilotReeds rains ashton under lyne.
Reeds rains ashton under lyne.What an absolute disgrace of a company! So unbelievably unprofessional. We have rented a property for a year and a half and have had several issues dealing with reeds throughout the whole time!From moving in we had issues with smells from the drains which meant we were unable to use one of the bed rooms. Work men and neighbours informed us this problem has been on going for a long time. We were waiting a few months until reeds finally listened to us and sent some one to fix it. Not ideal when heavily pregnant! Be warned reeds rains have spare keys to the property and will bring people in to view the property prior to us moving out and without informing us of the viewing! This is unacceptable and a breach of our privacy!When moving out reeds were incomplete of checking the inventory from when we moved in there for informing the land lord of damage “we have made” although it was in the inventory from us moving in and extra problems they missed but we emailed pictures over the day we moved in! This would have cost us a lot of money even though it was not our fault!Reeds should be able to complete check out and compare to the inventory!We have had to argue with them to prove our innocence and send over photo evidence for several things because of their incompetence! And we have not received an apology from Dale or any other branch member for their wrong doing! If your happy for people to come viewing your property with out you knowing who has been in and out and your happy to be charged for things you didn’t damage by all means rent with reeds rains. However I advise everyone to stay well away from this incompetent company!
5/5
TrustpilotReturning Customers
This is the second time we have entrusted Andrew at Reeds Rains with providing a mortgage renewal service. We have been impressed with the professionalism and forthrightness of the service and would not hesitate to recommend the service to family and friends.
5/5
TrustpilotFrom start to finish Lynsey and the…
From start to finish Lynsey and the team at Reeds Rains Carrickfergus have been superb. Extremely professional, helpful and understanding. V highly recommended.
5/5
TrustpilotGreat company who manage my properties
Great company who manage my properties. No concerns.
5/5
TrustpilotMatthew has always looked after my…
Matthew has always looked after my mortgages and is never use anyone else!
5/5
Trustpilot5 star recommendation for Mortgage Adviser Emma Blackwell
I would highly recommend using the services of Reeds Rain in Garforth, in particular those of mortgage adviser Emma Blackwell. Emma showed me the full range of mortgages and explained everything clearly and professionally to enable me to decide which product to apply for. She dealt with my application, sensitively and efficiently and even provided me with an update on her non-working day. I would have no hesitation in recommending Emma to friends and family (or anyone else seeking a mortgage).
5/5
TrustpilotI've always had top class service with…
I've always had top class service with Reeds Rains having used them for financial advice for the last 9 years.
5/5
TrustpilotExcellent service
Excellent service, time was taken to really understand what I needed and provide me with the information to be able to choose a product that I was happy with.
5/5
TrustpilotVery good service they took care of…
Very good service they took care of everything
5/5
TrustpilotExcellent Mortgage Advisor
The mortgage advisor we used (Frank Nicholson) was excellent, very informative talking us through our options and the right deal for us. From start to finish he was very polite and professional and we would not hesitate to recommend him.
5/5
TrustpilotNice friendly staff and having used…
Nice friendly staff and having used there services for many years, we now have a good relationship
5/5
TrustpilotExcellent mortgage rate
Sorted an excellent rate for my mortgage and gave great advice. Good selection of mortgage lenders.
5/5
TrustpilotPrompt efficient friendly service
Would highly recommend, responded to queries immediately, followed up with confirmation emails. Great all round service, friendly, useful advice given.
5/5
TrustpilotAlison WEbster Reeds Rains Mortgage Advisor
Alison WEbster has arranged our mortgages for the last four years. Can’t fault her. Easy, no hassle and faultless. Wouldn’t use anyone else. Highly recommended.
5/5
TrustpilotFantastic service from start to finish…
Fantastic service from start to finish highly recommend Frank Nicholson senior mortgage advisor thank you
5/5
TrustpilotOur mortgage was organised quickly and…
Our mortgage was organised quickly and efficiently by Marcus Gleave. Alot if honest advice was given and well appreciated i would give reeds rains 10/10!!
5/5
TrustpilotArranged our mortgages for a few years…
Arranged our mortgages for a few years now could not fault at all,excellent work
5/5
TrustpilotWe had such a good experience sorting our remortgage.
We had such a good experience sorting our remortgage though Reed Rains. Ian was lovely and helped us every step of the way, nothing was too much trouble for him. Thank you.
5/5
TrustpilotEasy to use from start to finish
Easy to use from start to finish. Highly recommended.
5/5
TrustpilotExcellent service
Great service. Will definitely be using again.
5/5
TrustpilotMatt the adviser was very professional…
Matt the adviser was very professional at all times, he clearly knew his products and found me the best deal that was available. Between him and his assistant Sam they dealt with everything for us and kept us fully informed all the way through. I cannot thank them enough for making this process easy and would highly recommend
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Reeds Rains Robinson Lee
Which Reeds Rains Robinson Lee office has the most reviews?
Bury has the most, with 1,925 reviews rated 3.7 out of 5, followed by Rawtenstall with 46.
Where are the Reeds Rains Robinson Lee offices?
The two Reeds Rains Robinson Lee offices, by town:
- Bury: 407 Bolton Road West, Holcombe Brook, Ramsbottom, Bury, BL0 9RN
- Rawtenstall: 88 Bank Street, Rawtenstall, BB4 8EG
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