5/5
TrustpilotA really great small friendly team
A really great small friendly team, keep you informed and updated, helpful and very pleasant to chat with...
Trusted Agent profile
Reeds Rains Robinson Lee estate agents in Bury and Rawtenstall
★★★★★
1,971 reviews across 2 offices and 3 platforms
Reeds Rains Robinson Lee has two offices, in Bury and Rawtenstall. Together they have 1,971 reviews on three platforms, rated 3.7 out of 5 overall.
69
Reviews on Google
All 2 offices
2
Reviews on Facebook
All 2 offices
1,900
Reviews on Trustpilot
All 2 offices
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Our offices
Reeds Rains Robinson Lee's two offices, most reviewed first. Each has its own page.
Latest reviews from every Reeds Rains Robinson Lee office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotExcellent Service.
1/5
TrustpilotI contacted Grimsby Dept
I contacted Grimsby Dept, through Rightmove, regarding a property, that was 3 days ago and still no response. Is this how you run a business??? If I were a area manager, the staff would be replaced very quickly! Other agents in the area responded the next morning!
5/5
Trustpilot10/10 service very helpful and quick…
10/10 service very helpful and quick with anything you need!
Agent replied · 23 October 2025
We are happy to hear that our service was helpful and quick for your needs! We appreciate your feedback and thank you for the high rating. Regards, Reeds Rains
1/5
TrustpilotVery dissapointing experience with Reed…
Very disappointing experience with Reed Rains. The property was advertised before it was ready for sale. After spending time and money on searches and enquiries, we were ready to agree on completion when the seller informed us that they needed to apply for a cheaper mortgage. This process took another six weeks, and the seller ultimately did not obtain the mortgage.
Agent replied · 23 October 2025
We regret your disappointing experience. We aim to confirm sellers' readiness before listing and we are sorry this did not happen in your case, causing wasted time and money. We'll review our procedures to prevent recurrence. Thank you for your feedback. Regards, Reeds Rains
5/5
TrustpilotAmazing
Really helped me when looking for my home i have had ao much support and understanding from the staff at the Prescot branch
Agent replied · 23 October 2025
We're happy to hear that our team offered so much support and understanding during your home search. Thank you for sharing your positive experience! Regards, Reeds Rains
5/5
TrustpilotReeds Rains Ashton under Lyne branch…
Reeds Rains Ashton under Lyne branch always contact me promptly when i contact them, all their staff are polite and helpful.
Agent replied · 23 October 2025
We're happy to hear that our team is helpful and promptly responds to your inquiries. We appreciate you taking the time to share your positive experience. Regards, Reeds Rains
5/5
TrustpilotGood communication
Agent replied · 23 October 2025
Thank you for your positive feedback. Thank you, Reeds Rains.
1/5
TrustpilotTaken the wrong amount and won't give me my money back.
My rent price per month has gone up by an extra £50, however, Reeds Rains has actually taken an extra £75.
Agent replied · 23 October 2025
We appreciate you bringing this to our attention. We're sorry to hear about the incorrect direct debit and the difficulties you've faced in resolving this. We have sent a further information request, could you let us know the branch you have been dealing with in one of the fields or updating your review with the branch location. This way we can contact the branch and look into this for you. Thank you again, Regards, Reeds Rains
5/5
TrustpilotStrong communication
Strong communication, reassuring, very comfortable experience,
Agent replied · 23 October 2025
We're glad you found our communication strong and the experience comfortable. Thank you for your positive feedback! Regards, Reeds Rains
5/5
TrustpilotHighly recommend - professional and empathetic
I rented a property through Reeds Rains and dealt with Thom - who was brilliant! I was in a tricky spot having been given notice to leave a previous rental due to landlady returning and he understood the urgency of a move, but also took into account me still needing to be in the area for my children's schooling and work. He communicated with me well throughout, and found me my ideal place which we all now love!
2/5
TrustpilotDiscriminate against the elderly
Well it was shocking from the start and got worse quickly. Agent turned up late, didn’t know where the property was, I found the right door. Did know how much per month so that was a surprise but I did know that. Despite that I put in an offer to rent as require a place to live due to a severe fire in my apartment which my elderly mum was lucky to escape and the place was close to my flat. Going through the process the agent apologised as she put the property was available on the ad however she said it should’ve been the 29th Sept, so had to push for the 22nd as a move in date. Now it’s looking heavily unlikely as the Right to Rent doesn’t cater for what the retired and elderly have documentation wise and the agents (Aky) stick to this even though there’s exceptional circumstances as documentation was lost in the fire and homeless. In these cases this needs to be questioned and fed back to management. No wonder homelessness is on the rise. Absolutely shocking customer service all round and now we have nowhere to live because we chose the wrong place.
5/5
TrustpilotI am still on the offer from reed rains…
I am still on the offer from reed rains Manchester, and the process and my communication with reed rains staff have been amazing
5/5
TrustpilotOwen Diamond and colleagues in Liverpool City Centre office
Owen Diamond and his colleagues in the Liverpool City Centre office advised us on the sale of 2 flats. They quickly found buyers but the conveyancing process was, in both cases, fraught with difficulties. Owen and the team were very supportive throughout and did what they could to facilitate the deals. RR are excellent in communicating and, even when Owen was not in the office, a colleague could quickly and accurately provide an update from the screen. All round, an excellent service.
Agent replied · 23 September 2025
We appreciate your positive feedback regarding the sale of your flats. We're glad our team provided support and effective communication throughout the challenging conveyancing process. It's great to hear a colleague could assist when needed. Thank you! Regards, Reeds Rains
1/5
GoogleWhat a terrible company. I was suppose to view a property for sale 117 Rochdale Road Bacup. They pre booked me a viewing for the following Saturday , leaving me a full week waiting , when I could have viewed it a week previous as first arranged. Then at 1 minute before 5.00 pm they rang me and said a sale had been agreed. What an awful trick to play. I suspect a builder or an under handed transaction has taken place. I was a cash buyer and I could have proceeded with the sale , but wasn’t even given a chance to view it. Don’t use this company . What a bunch of tricksters. ?????
1/5
TrustpilotAvoid at all costs
Avoid at all costs, completely useless.
Agent replied · 23 September 2025
We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with unpaid rent, ignored maintenance, and poor communication. Please let us know the branch you used so we can investigate this further. Regards, Reeds Rains
5/5
TrustpilotComplete package
Agent replied · 23 September 2025
We are so glad you enjoyed your experience! Our team appreciates your kind words regarding their professionalism and friendliness. Thank you for your review! Regards, Reeds Rains
5/5
TrustpilotOutstanding service from Katie!
I cannot praise Katie Davis- Smith highly enough. From start to finish she was absolutely amazing, professional, approachable, and always there to answer any questions or concerns we had. She kept us informed every step of the way and made what could have been a very stressful process so much easier to manage.
Agent replied · 23 September 2025
We're happy to hear that the support provided was so helpful. It's wonderful to know the process was easier to manage because of the guidance you received. Thank you for your positive feedback! Regards, Reeds Rains
5/5
TrustpilotI chose Reed Rains as they are an established company in my area
I chose Reed Rains as they are an established estate agent within the area and felt they were best placed for the sale of my house and it proved to be the right choice. Communication throughout was constant and informative. The lines of communication were ideal as I dealt with the same person throughout. Within two weeks I agreed a sale and cannot thank Reed Rains enough for this.
Agent replied · 23 September 2025
We're happy to hear that our experience and service met your expectations. We appreciate your recognition of our consistent communication and are grateful for your kind words regarding the quick sale of your house. Regards, Reeds Rains
5/5
TrustpilotEven though we haven’t finalized the…
Even though we haven’t finalized the agreement, I highly recommend the agency as very quick to respond
Agent replied · 23 September 2025
We appreciate your recommendation and are happy to hear that you have found our agency to be responsive. Thank you for your time! Regards, Reeds Rains
3/5
TrustpilotNot impressed
Saw a house being sold by Reeds Rains, sent 2 messages via Rightmove and then an email directly. None were responded to. After a few days, decided to ring them to try & arrange a viewing. Managed to arrange the viewing. But had no explanation or apology for the lack of response. Went to the viewing, received no follow up or a request for feedback. I was just grateful we hadn't chosen them to sell our house!
Agent replied · 23 September 2025
We appreciate your feedback and are sorry to hear about the lack of communication you experienced. Thank you for bringing this to our attention, we would like to know which branch you were contacting so we can look at how to improve our service. Regards, Reeds Rains
5/5
TrustpilotSuperb Performance
⸻
5/5
GoogleRating only, no written review.
Agent replied · 24 October 2025
Hi Janette Thank you for taking the time to review Reeds Rains. It’s nice to know you were happy with the level of service we provided. Much appreciated. Ken
5/5
TrustpilotThey are very supportive with good…
They are very supportive with good time management and available on time.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Reeds Rains Robinson Lee
Which Reeds Rains Robinson Lee office has the most reviews?
Bury has the most, with 1,925 reviews rated 3.7 out of 5, followed by Rawtenstall with 46.
Where are the Reeds Rains Robinson Lee offices?
The two Reeds Rains Robinson Lee offices, by town:
- Bury: 407 Bolton Road West, Holcombe Brook, Ramsbottom, Bury, BL0 9RN
- Rawtenstall: 88 Bank Street, Rawtenstall, BB4 8EG
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