Trusted Agent profile
★★★★★
1,961 reviews across 2 offices and 3 platforms
Reeds Rains Robinson Lee has two offices, in Bury and Rawtenstall. Together they have 1,961 reviews on three platforms, rated 3.7 out of 5 overall.
69
Reviews on Google
All 2 offices
2
Reviews on Facebook
All 2 offices
1,890
Reviews on Trustpilot
All 2 offices
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Reeds Rains Robinson Lee's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat professional team
The central Manchester branch of Reeds Rains has given us a great professional service, keeping us up to date with the progress of our sale.Great team!
We are thrilled to hear that you had a positive experience with our team in Manchester. We appreciate your kind words and are glad that you felt well-informed throughout the process. We strive to provide excellent service to all our clients.
5/5
TrustpilotSmashing service
The team were always honest, professional and supportive. Excellent communication.
We are so glad to hear that you had a positive experience with our team. We strive to provide excellent communication and support to all of our customers. Thank you for your kind words.
5/5
TrustpilotPut my house on the market before with…
Put my house on the market before with other estate agents with no luck. Reeds rain put my house on the market and virtually had a buyer straight away so I can finally move on to a smaller house which is all I need. Thanks for the great service Reeds Rain.
We're so happy to hear that you had a positive experience selling your home with us. We understand how stressful selling a home can be, and we're thrilled that we were able to help you find a buyer quickly and move on to your next chapter. Thank you for choosing us and for your kind words.
5/5
TrustpilotAll concerned were helpful and…
All concerned were helpful and thoughtful.
We're so glad to hear that you had a positive experience. We appreciate your kind words and will share your feedback with our team.
4/5
TrustpilotSelling
Got things moving fast. Kept us informed and followed up any viewings.
Thank you for your kind words. We appreciate your feedback and are glad to hear you had a positive experience.
5/5
TrustpilotSale of house
Very happy with the service provided by Reeds Rains. We have been kept up to date regularly on the progress with the sale of our house. We have regular calls and emails . All the staff are helpful and professional. Would definitely recommend.
Thank you for your kind words. We are delighted to hear that you have had a positive experience with our services. We strive to provide excellent customer service and are pleased that you have found our staff to be helpful and professional. We appreciate your recommendation.
5/5
TrustpilotGreat experience
Simon and Kurtis made the selling of our home very straightforward. Easy to contact and no question ever too small.
We're thrilled to hear about your positive experience! It sounds like Simon and Kurtis provided exceptional service, making the process smooth and stress-free. We appreciate your kind words and are happy to hear you felt comfortable reaching out with any questions.
4/5
TrustpilotProfessional and Well Organised Team
Simon inspired a great deal of confidence in Reeds Rains due to his professionalism and well rationalised valuation.Kurtis was excellent at building a relationship quickly with viewers.I was also impressed at the seamless process. The property was up for sale in a matter of days from the first meeting.
Hi Caroline,This has been passed on to the branch and someone should be in touch with you soon.Many thanks,Reeds Rains
4/5
TrustpilotHelpful staff and were with me all the…
Helpful staff and were with me all the way to completion always there when you need them .
We appreciate your kind words about our staff. We strive to provide excellent customer service and are glad you found our team helpful and supportive throughout your experience.
1/5
TrustpilotAbsolutely furious lied to and ignored
Absolutely furious with the lack of customer service. I was sold an auction property by Lisa Sharpe - told there was a tenant in there for the next year, and that rental would be taken care of. She lied, tenant was moving that week. I bought in June - still not completed due to buyers solicitor not sending accurate information and ignoring my solicitors emails
Hi Miss Spence,We understand your frustration with the situation and apologize for the inconvenience you've experienced. We value your feedback and will take it seriously to improve our customer service. We would like to investigate further for you but will need further information. A request will come directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotSelling a house long distance
This has been a very difficult time learning that i am an executor for my Aunts will and selling her house. From the start I met Matt Candow in your Portishead office. He was kind and helpful, did exactly what he said that he would do, when he said that he would. Has been open and honest from the beginning to the end of the process. The sale has been conducted via email and telephone due to the fact that I live in Manchester and the property is in Portishead.He kept me up to date with progress and advised accordingly. I felt that I was in safe hands.I would not hesitate to recommend them as estate agents, they have been brilliant.
We appreciate you taking the time to share your positive experience. We understand that dealing with an estate is a sensitive and challenging process, and we are glad to hear that Matt Candow provided you with the guidance and support you needed. His dedication to keeping you informed and providing clear communication throughout the process is commendable. We are proud to have agents like Matt who strive to make the experience as smooth and stress-free as possible for our clients.
5/5
TrustpilotFriendly approachable staff
Friendly approachable staff Realistic advice
We appreciate your kind words about our staff and the advice they provide. We strive to create a welcoming and helpful environment for all our customers.
5/5
TrustpilotExcellent service from the first…
Excellent service from the first telephone conversation regarding a valuation for probate . Stacey was professional,knowledgeable & caring . Nick & Ben are professional, knowledgeable and keep you in the loop about viewings feedback ect . Always go above and beyond I have had phone calls & emails late on a Saturday with feedback . I sold a property with them two years ago they are a fantastic team . I would 💯 recommend them .
We are delighted to hear about your positive experience with our team. It's wonderful to know that you found Stacey, Nick, and Ben to be professional, knowledgeable, and caring. We strive to provide exceptional service and are thrilled that our efforts exceeded your expectations. We appreciate your kind words and your recommendation.
5/5
TrustpilotChoose Reeds Rains
Amazing service from start to finish by Todd,Francesca and Emily.Very Professional and friendly,faultless.I would highly recommend Reeds Rains Manchester.
Thank you for your kind words. We're thrilled to hear you had a positive experience with our team. We strive to provide exceptional service and are delighted that Todd, Francesca, and Emily exceeded your expectations.
1/5
TrustpilotUnprofessional Amateur Standards
My family, booked time off and flew from London to view a rental property in Shotley Bridge with an appointment booked with these agents for this morning. Having arrived yesterday they phoned the agent to confirm the appointment only to be told that the agents had already accepted another client for rental and taken a deposit. Reed’s Rains didn’t communicate this to my family prior to them leaving London - indeed no effort was made to contact them - no answerphone message - nothing. As a result the family have incurred the cost of flights and accommodation in addition to the disappointment. These agents have made no offer to compensate my family and fobbed them off with a “sorry” I therefore suggest that if you are either a buyer or a seller, that you spread this experience to others as an example of Reed’s Raine’s standards in dealing with clients whether they are buyers or sellers. You may also wish to further consider whether to use them or not! Addendum Having had a response as seen here from Reed Rains, I responded giving my telephone number a week ago, and I am still waiting! It’s the same issue as the original complaint - lack of communication, no call, no answer phone message. Their consistent poor performance should be a worry to any potential customer! Be advised.
Hi Nic,Sorry this has been your experience with Reeds Rains. We would like to investigate this further, you will receive a request for more information directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotProfessional and helpful
Professional and helpful. Managed to speed up the process when needed and to provide useful advice. Great letting agents if u move to Liverpool from abroad, as they may be able to accommodate you even if you don't immediately have a UK bank account. Friendly staff too.
Thank you for your kind words. We are delighted to hear that you found our team professional and helpful. We strive to provide excellent service to all our clients, especially those relocating from abroad. We appreciate your feedback and are glad that we were able to make your transition to Liverpool smoother.
5/5
TrustpilotVery helpful staff.Got us through our…
Very helpful staff.Got us through our identity check quickly.Thankyou so much.
We appreciate your kind words about our staff. We're glad to hear that they were able to assist you with your identity check efficiently. We strive to provide our customers with a positive and seamless experience.
5/5
TrustpilotFriendly staff and always happy to help
Rating only, no written review.
We appreciate your kind words about our staff. We strive to provide excellent customer service and are glad you found our team friendly and helpful.
5/5
TrustpilotExcellent estate agents
Simple process, clear communication. Ethan has been fantastic throughout, great customer service, knowledgeable and efficient.
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent customer service and are glad Ethan was able to assist you.
5/5
TrustpilotFriendly down to earth service
Unfortunately the market has been slow during the current climate but the encouragement of the agent it got better and hopefully we have an offer. It’s also been good getting an email with the updates although these have only been coming over in the last couple of months
5/5
TrustpilotExceptionally good
Very good indeed. A close focus on what the customer wants. All office staff kind and helpful. All RR agents who saw our house loved it and that genuine positivity made a difference. The pricing discussions were sensible and the brochure/Rightmove entry looked really good. Skilled & experienced guidance in the final sale negotiations was sharp.
5/5
TrustpilotChris was very Helpful and keeps you up…
Chris was very Helpful and keeps you up to date all the time ..
5/5
TrustpilotExcellent service
Excellent service. Amelia was extremely knowledgeable, efficient and professional. I would highly recommend.
5/5
TrustpilotLovely staff
What made are experience great was the member of staff Michelle from Morley branch Who was really helpful and very professional
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bury has the most, with 1,915 reviews rated 3.7 out of 5, followed by Rawtenstall with 46.
The two Reeds Rains Robinson Lee offices, by town:
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