Reeds Rains Robinson Lee estate agents in Bury and Rawtenstall

★★★★★ 1/5

Trustpilot

I was checking for the flats and…

I was checking for the flats and approached Reeds Rain and immediately I received a call from the agent and her name is Abby. She explained to us about the flat and did the smart viewing and finally on the same day she sent us a security deposit document to pay the amount and back to back she called us and asking us to sign it and pay the amount. Finally, we signed the document and asked her to send the account details or a link to make the payment for the security deposit. But she asked for my complete card details and CVV. Here I took a backstep. Who will ask for the CVV and card details? It was completely fraud. We asked her once again if there was any other option to make a payment instead of sharing our card number and CVV details. She said no we are a big company and we do have our branches worldwide and you have only this option to make the payment. OMG STAY AWAY FROM THIS AGENCY.

Sachin · 23 July 2021 · Reeds Rains

★★★★★ 1/5

Trustpilot

Unprofessional

Offered full asking, cash offer for a house in Blackpool (south shore) on the first day of listing, July2021.They sold it to someone else, without further communication. They had my email and home address, neither of which used to make contact.They completely ignored my request for a viewing via Rightmove.Give careful consideration before utilising the services of reeds rains.Buyer and seller beware!

John · 22 July 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

Amazing Customer Service!.

I am always amazed on the high quality customer service provided by Reeds Rains.Heather who works for Reeds Rains is truly amazing and always over exceeds my expectations.

Kel · 22 July 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

Very helpful and friendly staff…

Very helpful and friendly staff especially Alison!Efficiently dealt with my house buying experience.

Mr · 20 July 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

Great service from all the team

Great service from all the team, Derry was fantastic, kept me informed at all times and was a great help to me understanding how the lower end of the chain was working, highly recommended

Nigel · 16 July 2021 · Reeds Rains

★★★★★ 1/5

Trustpilot

WIDNES - DISGRACEFUL SERVICE AND NO CUSTOMER SERVICE.

REEDS RAINS HAD A CHANCE TO SELL OUR HOUSE, AND THEY DID NOT SUCCEED, SO WE WENT WITH SOMEONE ELSE TO SELL OUR HOUSE.WE THEN GAVE THE MORTGAGE BROKER AT THE SAME ESTATE AGENCY A CHANCE TO GET US A MORTGAGE ON TWO OCCASSIONS.THIS DID NOT WORK EITHER.WE SPENT THE LAST TWO WEEKS GETTING BACK OUR REFUND FOR THE FEES WE PAID THE MORTGAGE BROKER OVER THE LAST 10 WEEKS.IN DOING SO WE FOUND THE PHONES AT THE ESTATE AGENT IN WIDNES THEY WOULD NOT ANSWER THE PHONES, AND THEY WOULD LET THE PHONES RING FOR OVER AN HOUR.ON RINGING THE SAME OFFICE IN THE SAME AFTERNOON WE RECEIVE RUDENESS FROM ONE FEMALE MEMBER OF STAFF, WHO HAD NO OFFICE SKILLS.THEN WE RECEIVE RUDENESS FROM ANOTHER MALE MEMBER OF STAFF, SHORTLY AFTERWARDS THIS.THEN TODAY WE AGAIN RECEIVE RUDENESS ALL OVER AGAIN.IT COMES DOWN TO CUSTOMER SERVICE, WHICH THERE WAS NONE AT ALL.WE WOULD NOT USE REEDS RAINS, TO BUY, SELL OR ACQUIRE A MORTGAGE AT ALL.THE PARTING WORDS FROM US DO NOT USE REEDS RAINS IN WIDNES, CHESHIRE.FOR WHEN THE MANAGER IS AWAY THEY GIVE NO CUSTOMER SERVICE AT ALL, BESIDES THEY DO NOT ANSWER THE PHONES.THEY ALSO HAVE HABIT OF TRYING TO DETERMINE WHAT YOUR COMPLAINT IS ABOUT, BEFORE ACTUALLY DEALING WITH THE COMPLAINT IN A PROPER MANNER.THEY ARE SO CONCERNED ON HOW THEY ARE BEING JUDGED RIGHT NOW.AS THE CUSTOMER SERIVCE LEVEL WAS SO DISGRACEFUL OF THE LAST YEAR AND 48 HOURS.THEY DO NOT GIVE OUT INFORMATION FREELY, THEY DO NOT ASK HOW THEY CAN HELP EITHER?SO WE ARE GLAD WE ARE NO LONGER DOING BUSINESS WITH REEDS RAINS OF WIDNES, CHESHIRE.PLEASE NOTE IF YOU ARE INTENDING TO SELL, OR BUY ETC WITH REEDS RAINS OF WIDNES, CHESHIRE, PLEASE DO NOT GO ELSE WHERE CHOOSE ANOTHER ESTATE AGENCY AND YOU WILL FIND YOU GET A BETTER CUSTOMER SERVICE LEVEL FROM ANOTHER ESTATE AGENCY ALL TOGETHER.THEY DO NOT APPOLOGISE, OR SAY SORRY FOR THEIR RUDE BEHAVIOUR EITHER.THIS IS EVEN WHEN THEIR MORTGAGE BROKER HAS THE NERVE TO SEND US THE CUSTOMER A VERY ABRUPT AND RUDE EMAIL, ALL BECAUSE WE HAD ACHIEVED TO GET BACK OUR REFUND FOR THE TWO MORTGAGE APPLICATIONS THAT CAME TO NOTHING.IF THE MORTGAGE APPLICATIONS HAD BEEN DONE CORRECTLY IN THE FIRST PLACE, THEN WE WOULD HAVE GOT THE MORTGAGE AND WE WOULD HAVE MOVED HOUSE BY NOW.INSTEAD WE HAD TO FIND ANOTHER ESTATE AGENCY TO SELL OUR HOUSE, AND THEN ANOTHER MORTGAGE BROKER IN THE LAST WEEK.ALL THIS DELAY, DISTRESS AND STRESS THAT REEDS RAINS CAUSED WAS ALL COMPLETELY UNECESSARY, AND UNPROFESSIONAL.OH YES, WE ARE FOLLOWING THROUGH WITH A COMPLAINT WITH THE MANAGER CONCERNED AS WELL.OUR FINAL WORDS, WHEN YOU ARE CUSTOMER OF ANY ESTATE AGENCY IT DOES NOT GIVE COMPLETE GO AHEAD INSTRUCTIONS THAT THIS ESTAE AGENT CAN JUST BE COMPLETELY RUDE ALL THE WAY THROUGHA VERY ANNOYED CUSTOMER.

Anderson · 15 July 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

Erica Collins and Reeds Rains were…

Erica Collins and Reeds Rains were amazing from beginning to end of the process from booking the viewing to moving in. Making the whole rental process completely hassle free. Can’t rate them highly enough!

Ian · 15 July 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

Claire Evans at the wakefield branch is…

Claire Evans at the wakefield branch is a delight to deal with. I recently rented a property and she was always on hand to chat over any concerns over the phone and helped make my move seamless. Thanks Claire.

Stu · 14 July 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

St Helens Branch

St Helens BranchRecently purchased a property. The service we received was fantastic from beginning to end. Staff are always friendly, helpful and professional. Excellent experience all round

Brirob82 · 11 July 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

Salford quays

Been a landlord here for 5 years great quality service provided! Excellent.Also Ive just sold the same property with the company. Initially Todd used his excellent local knowledge and experience and gave me a realistic valuation and marketing advice. After they had found a buyer Averil was brilliant, she keep the chain intact. She chased solicitors and kept in constant communication with all parties throughout. A top quality estate agent!

Leon · 9 July 2021 · Reeds Rains

★★★★★ 1/5

Trustpilot

Major maintenance issues

Rented a property through Craig Wheeler at Reeds Rains Didsbury. The initial service seemed smooth. However, since moving into the flat, we have encountered major issues. After 6 days of living in the flat, and various phone calls to the maintenance department, we have only now been told that various contractors have previously visited the flat and been unable to solve the issue of no hot water from bathroom or kitchen taps. We were not told this at any point during the viewing, or moving in process, and have now been left with a 12 month contract on a flat with seemingly no access to hot water in either the kitchen or bathroom.

Tom · 9 July 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

We bought our first home through reeds…

We bought our first home through reeds rains they were always very helpful with any of our concerns and responded quickly which made the whole process very easy :)

Natasha · 9 July 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service received from Tom and all of the staff. Communication and feedback was very good. I would definitely recommend using Reeds Rains Rhyl.

Customer · 9 July 2021 · Reeds Rains

★★★★★ 1/5

Trustpilot

Avoid like the plague! They break the law!

I would beg anyone who is considering to rent or let their property with Reeds Rains to find another agent! Please please please avoid like the plague! Entering a property without permission or consent is illegal but in the eyes of Reeds rains, it’s just a normal day in the office! I would rather sleep in a box on the motorway than ever use this company again!!!! Please avoid!

Katrina · 8 July 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

The st.Helens

The st.Helens. branch This agencie is so well organised and will explain to you everything u need to know when trying to rent a house they have spot on knowledge of the area and are super helpful when looking for a house. The agent that helped me with everything was eleanor smith she helped me find a house after i told her about our struggle finding one that allowed us to have our dogs and we manged to find and secure one within the same week such an amazing agent.

Graham · 8 July 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

Very good

Very good, been hard trying to rent due to COVID but St. Helens reeds rains have been amazing thanks to Ellie Wilson!

Ellie · 8 July 2021 · Reeds Rains

★★★★★ 1/5

Trustpilot

Very poor customer service

Very poor customer service, terrible communication. When this was raised with them, it was completely ignored. Will deal with the other agent on this sale.

Paul · 8 July 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

Great service

Spot on great communication Would highly recommend

Paul · 6 July 2021 · Reeds Rains

★★★★★ 1/5

Trustpilot

Don’t use Reeds Rains

I’m just sorry I didn’t read the reviews before I used Reeds Rains, You can report repairs until the cows come home, barely anything gets done and as for their so called Maintenance department don’t waste your time. I note from their responses to the reviews how good Reeds Rains are about apologising, STOP APOLOGISING AND ADDRESS THE COMPLAINTS MADE. For an agency that has been established for decades, you are typical of everything I hate about estate agents.

Veronica · 6 July 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

Service very good especially as covid…

Service very good especially as covid was a nightmare have bought and sold 3 houses in the last 10 years and we went with reads rains as we like the professional and honest approach of the manager tom brown and its good to have someone in the end of the phone that knows their job

Darren · 6 July 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

Hyde Branch: Fantastic

RR were the EA for our onwards purchase.Wendy and Gaynor were great, they handled our case with diligence and made us feel very valued. They were always extremely quick to act on requests.Would happily recommend them.

Richard · 6 July 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

Tom and Derry was very helpful

Tom and Derry was very helpful, any questions we asked was dealt with very promptly, great service and very friendly and professional.

Robert · 6 July 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

Reeds Rains were my first choice

Reeds Rains were my first choice after years of experience of using them in my capacity as a landlord and finally as a property seller.The marketing of my property was quick and efficient, resulting in a quick sale at a sensible price with good advice at every stage of the process.

Paul · 5 July 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

Reeds Rains Rhyl Branch

Reeds Rains Rhyl Branch. Excellent service and standards from the outset! Incredibly professional and efficient from valuation to sale.

Peter · 5 July 2021 · Reeds Rains