Trusted Agent profile
★★★★★
1,979 reviews across 2 offices and 3 platforms
Reeds Rains Robinson Lee has two offices, in Bury and Rawtenstall. Together they have 1,979 reviews on three platforms, rated 3.7 out of 5 overall.
70
Reviews on Google
All 2 offices
1
Reviews on Facebook
All 2 offices
1,908
Reviews on Trustpilot
All 2 offices
Reeds Rains Robinson Lee's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotEllie in the St.Helens lettings team
I deal with Ellie in the letting team at St.Helens Reeds Rains, she helps me to organise EPC's for landlords on the rental properties. She is always extremely helpful and a credit to the branch.I also used Mike the mortgage advisor at St.Helens Reeds Rains for my first home purchase. He was absolutely brilliant and would highly recommend him.
5/5
TrustpilotReeds Rains
Reeds Rains - St Helens, Staff were incredible. Even though I didn't buy my first home through Reeds Rains they were still able to help me find the best mortgage out there. They even beat a deal I had been quoted from own bank who I've been with for the last 14 years. Couldn't be happier 🤗
5/5
TrustpilotDawn at the Burnley branch has been…
Dawn at the Burnley branch has been fantastic we had a protracted sale of our property due to it being a private sale we bought a property through reeds rains and dawn has kept on top of it all even pushing our sale and chasing solicitors so got there eventually thanks dawn
1/5
TrustpilotIf I could leave minus stars I would
If I could leave minus stars I would. Word of warning, if you are looking for a fully managed property service, please do yourself a favour and look elsewhere. I can not put into words how poor Reeds Rains fully managed property services are, from the lack of communication, to the inability to sort out repairs at the property. I've been basically paying for a fully managed service but since a local branch was closed down I certainly haven't received what I've been paying for. You'd expect that there'd be local tradesmen and woman contracted for repairs and work, but no, expect them to be from another city or town meaning that no doubt there'll be extra costs for call out charges etc. Don't expect Reeds Rains to sort out issues or jobs that need doing in the property. It took literally years to get a quote for a repair to be done, when I received it, the cost was practically double what I would expect to pay. In the end I've had to say I will sort out the issue when tenants leave!! I could go on and on about all the negative issues I have had dealing with Reeds Rains, but there wouldn't be enough text space.
Hi Sylvia - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotWe went for reeds rains because we used…them before
We went for reeds rains because we used them before and they were great BIG MISTAKE, can't be bothered going into details there's lots. House sold in 2 days, had 17 viewings and 6 offers. That's when communication stopped, we had no follow up calls, no pushing solicitors. Our buyers estate agents Paul birtles was AMAZING. they called us and even called our solicitor to push about enquiries. We were sold a lie. For a few photos, some admin and an agent who let people look round our house on there own as she stood outside can't justify how they can charge us 4,000 pound. I contacted the area manager about our service, they are prepared to drop 350. I was going to take it further but can't be bothered,Sale branch, it's a very stressful time, please look after the people who have chosen your service. I had to give it 1 star, because would not let me go further. Taking my star back
Hello Irene - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We are very sorry that communication broke down after an offer in excess of the asking price was accepted. Any and all feedback is greatly appreciated and we have discussed the issues raised internally to improve the service we provide.Kind regards,Reeds Rains, Sale
5/5
TrustpilotReeds Rains, Reddish Branch
As a Landlord, have been dealing with Heather at Reeds Rains Reddish for many years. One word to describe her and her team, Jane and Hannah - amazing!
5/5
TrustpilotBurnley Branch
Dealt with Dawn at the Burnley BranchVery helpful, friendly and efficient. Constantly kept in touch, and never a long wait for replies to emails. Pleasure to deal with! Thanks for all the help and paitence!
1/5
TrustpilotContractors and Tenants - AVOID THEM!
This is a long one, sorry. We've both done work for tenanted properties through RR and been tenants of theirs. Warnings on both sides.Contractors: Don't work for Head Office! It took us 10 weeks to get £30 payment for a job our company did for them. They struggle to get local tradesmen and end up having to subcontract through nationwide groups. If you do any work for them, try to deal directly with the homeowners. Tenants: Avoid like the plague. We were tenants for nearly five years, we had a good relationship with the landlady and made sure that anything that needed doing was either done by us or reported to her, and we looked after the property. When we were given our eviction notice due to the landlady wanting to sell (in the middle of a pandemic...) there was nothing on the rental market available so we had to jump through multiple burning hoops to try and get a mortgage, which we were finally successful in doing. We completed and moved in the middle of our final month but retained the keys for a week to complete a full property clean, and we were told to hand the keys back on the 1st of the following month (as the last day of the month was on a Sunday). From then, we had the utmost struggle with Reeds Rains Head Office. They charged us for one day of holding the keys (having told us to hand them back that day) but didn't tell us up front otherwise we would have handed them back earlier. They also finally decided to charge us £40 to clean the windows (this took them nearly a month to decide...)We initially agreed to the window cleaning charge but disputed the 'rent arrears', but Head Office are so ridiculously bad at communication, they pretended to listen to us, 'agreed' to talk to the landlady or supervisors and then never called us back when they said they would. We'd chase them multiple times and they'd finally come back without having even bothered to do what they said they would. We never received confirmation that the window cleaning was done, nor a receipt for that, and to this date (nearly five months down the line) the property has been sold and no tradesmen have been in there, so we have paid for a service that was never done.We tried to raise a dispute with mydeposits but in their infinite incompetence, Reeds Rains only put half my maiden name on the original tenancy agreement and deposit certificate, and despite us getting them to rectify this immediately, it has now come back to haunt us. Mydeposits won't accept the dispute unless I provide evidence of my name change (marriage certificate etc) which I can obviously provide, but not with the incorrect name originally on the deposit certificate...I've given up. Reeds Rains do not give a damn about tenants or supporting them, they are merely a money-making machine and only look out for themselves. Head Office staff are shockingly bad at communication and the whole experience means we are extremely glad we're out of the renting game and certainly sure to avoid them like the plague in the future. We don't owe them any further money than what was withheld from our original deposit and even now I feel physically sick whenever I see an e-mail come in from them or mydeposits.Thankfully it was only a small amount in the grand scheme of things. I can't imagine what it would be like trying to claw thousands of pounds back from them. Five months of trying to fight and I'm willing to admit I just can't do it any more. I'm exhausted, fed up of the stress and I can't bring myself to waste any more of my time on this, so congratulations Reeds Rains. You win. Enjoy your £120.Edit in response to reply: you believe we've 'come to a solution'?! Where did you come up with that? You can't even be bothered to reply to e-mails or phone calls, you just ignore us! Don't try and make yourselves look better by lying.
Hello - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We believe that you have been in touch with our departments regarding the issues you have raised and have agreed to a solution.Kind regards,Reeds Rains
5/5
TrustpilotExcellent!
Excellent!! Jane (Reddish branch) managed to find me some great tenants for a newly renovated house in Manchester. The photos were taken to an excellent standard and Jane created me a short list of great applicants and then ultimately found the best tenants within a couple of weeks. I’m really pleased with the outcome. Will definitely use again 😁
1/5
TrustpilotThey don’t return calls or answer…
They don’t return calls or answer emails, my experience as a buyer has put me off ever using them to sell.
Hi Gemma,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotShocking from store in Prescot and management from head office
Shocking from store, the regional and then there boss Sold using Prescot Can’t communicate and lied asked for staff to not deal with it as we lost trust and faith and thought they were incapable at doing there job roll. Paid for full epc sent me certificates but old one they never replaced it till I told them, Attitude is bad never them always someone else’s fault Got told by regional on phone and email the only one dealing with the house was the manager wasn’t true and left with no communication and original team were thought was ok dealing with again and told me to bring keys in even though we haven’t sold and told us it’s not our house and we’re not insured so as you can imagine being in work and getting told you don’t have your house ain’t great and then the attitude she’s right I’m wrong had pay solicitor to deal with her. Rang the manager not his issue he’s moved Regional never replies Resulted in ceo complaint - he investigated but missed large chunks out to protect his friend the regional manager Then hides away/ then on holiday This is just some of the issues we have dealt with but the list is a lot longer would give a zero if I could
Hi Daniel,Thanks for your review and we are sorry that you are unhappy with the service provided by Reeds Rains. As you are aware, your complaint is currently being dealt with by our customer complaints team who will come back to you with a response as soon as they are able to.Kind regards,Reeds Rains
5/5
TrustpilotExcellent
Brilliant sold my house in a day thanks to reeds rains .gaynor and the team have excellent customer service skills (hyde branch) thank you for everything from start to finish this lady went above and beyond 👏 I would highly recommend them
1/5
TrustpilotPrivate tenants AVOID ! BULLIES
Private tenants AVOID !! Never in my life have I felt intimated by a company until my dealings with reeds rains. Absolute bullies. Staff are disgustingly rude. ( Apart from Ellie, I think she is the only one who seems to have undergone any customer service training ) One lady just turned up at my house with a front door key and told me shes coming in to inspect, I asked for half an hour as I was in an important phone call. She told me that doesnt matter, she needs to come in she isnt waiting half an hour and she has a key so WILL be coming in. Alls I was asking was for a bit of time to re arrange my phone call they cant even respect that. She was made up to exert her power that she had a key for my house and was coming in. Hope that made you feel good you horrible woman. House was dirty and an overflowing bin in the living room on my 1st day, therefore caked in flies each window was a graveyard of dead flys. Oven thick with grease. (Despite being told this was being professionally cleaned before I will get the keys) I was told any maintenance issues, reeds rains sends someone to complete then charge landlord. No I sent an email with some maintenance issues and got a section 21 back! They want the house back. Landlords friend came and did some odd jobs after a long while. Not the service I was sold.
Hello Chelsea - Thank you for your review and bringing this to our attention which we were aware of on the day of the routine visit via a phone call with yourself. Historically we have also assisted with various queries for yourself over the phone and been able to resolve these in a professional and timely manner. Our process as an estate agent and by legal requirement is that we are instructed on behalf of the landlord to ensure that routine inspections are carried out and performed within a timely manner throughout the tenancy to ensure their property is being kept in acceptable condition. This visit also allows for any maintenance issues to be reported/pointed out by the tenant so we can take the necessary steps moving forward. Our routine visit assistant is on time constraints to conduct the routine visits in a timely manner and does hold all management keys for our fully managed stock, therefore if a tenant advises we can gain access on keys we have that option. All routine visits are given notice via email/letter which we can confirm was delivered to the email address we have on file and have received emails from on the same email address following this notification. As we are instructed by the landlord, if they have chosen to provide you with a Section 21 we will issue this on their behalf. In regards to our routine visit assistant, she has a proven track record of providing exceptional customer service to all our customers whether this be tenants, landlords, buyers, or vendors and this is the first occasion that a situation like this has occurred and this feedback has been dealt with internally. If you have any further questions or queries following our response, I would be more than happy to discuss this with you further, please email: st_helens@reedsrains.co.ukKind regards,Reeds Rains - St Helens
3/5
TrustpilotI expressed an interest in a rental …
I expressed an interest in a rental property in Bradford, dealt with the Reeds Rains Office in Halifax. Olivia L was the Lettings Negotiator for the property, Olivia from introductions to picking up of the keys has been extremely informative and helpful with the rental process. Checks on potential tenants is thorough, my concern is how much vetting of landlords and the condition of properties they let are carried out by Reeds Rains before Reeds Rains consider the property suitable to let?
Hello - I'm sorry you have not been pleased with the service you've received from Reeds Rains. We hope that we have rectified the issue since your review. We have since spoken to the landlord and have agreed any future properties we list with him will be finished to a higher standard.Kind regards,Reeds Rains - Halifax
1/5
TrustpilotUse someone else
Reeds Rains appointed a solicitor for my buyers to use, for which Reeds Rains will receive commission. The solicitor has deliberately held up proceedings and refuses to move to exchange just because employees are on annual leave. They're accepting substandard attitudes and approach to work just to get a commission; they're not working with my (their clients) best interests at heart.They're allowing the entire chain to collapse because they didn't properly investigate the credibility of the solicitor they've instructed my buyer to use. Absolutely disgraceful.
Hi - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotGreat from the start but your in your…
Great from the start but your in your own after that, no help at all. Get fobbed off to the ‘landlord’ the ‘landlord’ tells u to report to reeds. Awful. Tell you blatant lies
Hi - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotHelpful from start to finish
Kelly in Bangor Co Down branch couldn’t have been more helpful at what was a stressful house hunting time. Once property was agreed she continued to answer questions as if I was still a potential customer. Cannot fault this branch at all
5/5
TrustpilotPerfect from the start from getting…
Perfect from the start from getting Gareth round to value the property then everything else just fell into place the office staff were so helpful anytime we phoned they were always helpful and best of all it as took less than two weeks to sell the property. Thank you all at Reeds Rain
5/5
TrustpilotExcellent service and customer care
Rating only, no written review.
5/5
TrustpilotWorks well on my behalf.
Rating only, no written review.
5/5
TrustpilotGreat service aprox 1 month 2 viewings…
Great service aprox 1 month 2 viewings and took the offer, estate agents kept in touch all the way. Would recommend reeds rains . Very happy.
1/5
TrustpilotWe viewed a modern auction house
We viewed a modern auction house, you know the one where they con the owner out of their hard earned cash to take a lower price whilst screwing the purchaser out of 6k! Won't touch this company again after loosing a property as had to bid against people who viewed when the vendor no longer wanted to sell via modern auction but they said we were bound to it in a verbal agreement.
Hi Saz,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotOutstanding service
Outstanding service, very punctual and extremely helpful when we came to purchase any property we enquired about.In one day our house was visited, photographed and advertised via their we site. We even recieved offers and multiple viewings on the first day of selling process and this continued throughout.Would definitively recommend.
1/5
TrustpilotShocking support for tenants
Maintenance issues were never resolved in the property we rented. Records have not been passed to us regarding permission to update at our own cost and now the property has been vacated the landlord is seeking funds from our deposit as the work that was done is "damage". To get early release we were also asked to pay a £500 fee for re-registration, administration and advertisement. This seems outrageous given the property was rented for less than a year and a new tenant found before we had left and without the need for advertisement. We were also left without lighting over a weekend as a emergency electrician would not be paid for.Just to highlight that despite the reply posted on this site none of the issues have been discussed by reeds rains. Having used Zero Deposit it also turns out that the company only submitted evidence in favor of the landlord. Allowing him to further take advantage of us.
Hi - Thank you for your review, we take customer service extremely serious & we will be In touch with you in regards to your complaint.Kind regards,Reeds Rains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Reeds Rains Robinson Lee and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 2 Gold across two branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Bury has the most, with 1,934 reviews rated 3.7 out of 5, followed by Rawtenstall with 45.
The two Reeds Rains Robinson Lee offices, by town:
Yes. At EA Masters 2022 its branches won 2 Gold awards.
