Reeds Rains Robinson Lee estate agents in Bury and Rawtenstall

★★★★★ 1/5

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Reeds Rains Hyde

Just rewriting my husbands review that was acknowledged, however after emailing reeds rains at their request, no one bothers to email you back. So now I have got trading standards involved and the local MP so no one seems to give a damn about their customers at this company. If I could give minus stars I would. Reeds rains HYDE , wow , what can I say. Firstly the house they were willing to rent out was an absolute death trap. After completing all the relevant checks and following procedures we were given a move in date for the a rental property. The date (15th June) arrived. We were asked to pay the first month up front which is fair enough. Stupidly I did this over the phone before doing a handover with the agent. After paying the money and the money leaving my account instantly, I was told to go to the shop and will be given the keys. Again no handover was instructed. I took the keys and went to the property, no wonder they didn’t want to do a handover, the place was an absolute death trap. Wires exposed, damp on walls, the bathroom floor felt like it was about to collapse. Yes I should have spotted this on the viewing, but In the rush I had a quick look round a full open house with people wondering around everywhere and failed to spot. I instantly called the agent at the office and informed them that the keys would be returned straight away and sent the pictures and evidence I had gathered. I demanded a refund straight away and asked for an acknowledgment. Not only did I not receive an acknowledgment, the property was relisted 2 hours after I returned the keys and shown the pictures, £50 less than the fee we agreed. Absolutely outrageous, they have the attitude of “oh well we’ll pass onto the next unsuspecting fool thst will take it” I feel sorry for the person who may HAVE to take it out of necessity, this company are exploiting vulnerable people and have no shame in doing so. Needless to say, we’ve still not received our refund after numerous emails. Fobbed off day after day about banking delays , process times, it’s 2022 bank transfers are instant, use faster payment system. Absolute joke. I was going to let the holding deposit go but after reading the other horrendous reviews on here it seems we have been lied to there and that we are well within our rights to claim this back too. I told them more than once that I was happy to settle this amicably but they don’t have the capacity to listen to customers are are just interested in filling inadequate houses with potentially vulnerable individuals who have no choice. I will now be sending all the evidence I have to local authorities, my local MP and a solicitor to help me resolve this issue.

Charlotte · 30 June 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

Still not resolved

After leaving a 1star review I received the standard “we take customer complaints very seriously “ email. ABSOLUTE RUBBISH. I am owed money from a deposit from a house i didn’t move into as it was a death trap. I’ve been promised and promised that it’s been processed, ITS NOT it’s taken half a month and still no money. My rent is now due on the property I’m in , never missed a payment in 6 years and reeds rains have my rent money to pay. I’ve emailed and responded to the complaints department who are now ignoring my emails, I’ve emailed the Hyde branch 3 times today with no reply. ABSOLUTELY DISGUSTING. DO NOT GIVE THIS OUTFIT YOUR MONEY.

David · 30 June 2022 · Reeds Rains

★★★★★ 5/5

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Reeds rains Rhyl

Reeds rains Rhyl we were in contact and they were thorough,kind,fast and prepared. I would recommend them all the time

Homeowner · 30 June 2022 · Reeds Rains

★★★★★ 5/5

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Meet Alan today and spoke to jess…

Meet Alan today and spoke to jess today from Reeds Rains in Pemberton,they are excellent people and really easy to deal. How tons of knowledge and helped me in the process of becoming a valuable tenant.If I could give 10 stars I would.

Gerry · 30 June 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

Reeds rains HYDE AVOID AVOID AVOID

Reeds rains HYDE , wow , what can I say. Firstly the house they were willing to rent out was an absolute death trap. After completing all the relevant checks and following procedures we were given a move in date for the a rental property. The date (15th June) arrived. We were asked to pay the first month up front which is fair enough. Stupidly I did this over the phone before doing a handover with the agent. After paying the money and the money leaving my account instantly, I was told to go to the shop and will be given the keys. Again no handover was instructed. I took the keys and went to the property, no wonder they didn’t want to do a handover, the place was an absolute death trap. Wires exposed, damp on walls, the bathroom floor felt like it was about to collapse. Yes I should have spotted this on the viewing, but In the rush I had a quick look round a full open house with people wondering around everywhere and failed to spot. I instantly called the agent at the office and informed them that the keys would be returned straight away and sent the pictures and evidence I had gathered. I demanded a refund straight away and asked for an acknowledgment. Not only did I not receive an acknowledgment, the property was relisted 2 hours after I returned the keys and shown the pictures, £50 less than the fee we agreed. Absolutely outrageous, they have the attitude of “oh well we’ll pass onto the next unsuspecting fool thst will take it” I feel sorry for the person who may HAVE to take it out of necessity, this company are exploiting vulnerable people and have no shame in doing so. Needless to say, we’ve still not received our refund after numerous emails. Fobbed off day after day about banking delays , process times, it’s 2022 bank transfers are instant, use faster payment system. Absolute joke. I was going to let the holding deposit go but after reading the other horrendous reviews on here it seems we have been lied to there and that we are well within our rights to claim this back too. I told them more than once that I was happy to settle this amicably but they don’t have the capacity to listen to customers are are just interested in filling inadequate houses with potentially vulnerable individuals who have no choice. I will now be sending all the evidence I have to local authorities, my local MP and a solicitor to help me resolve this issue.

David · 29 June 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

Recently dealt with the team at…

Recently dealt with the team at Didsbury and it was by far the best customer service I have had from an estate agent. I can't remember the name of the person I spoke to, think it was Ryan or Brian but he had great knowledge of the current market and gave me some great advice.

Rob · 29 June 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

St. Helens

The St Helens branch have been a complete life saver in helping me find a new rental property, I was updated at every stage. I have been with several different agents over the last few years and it was nice to speak to an agent who actually cared about getting me sorted ASAP.Reeds rains kept in contact with me every day by email or by phone call. Informing me of any changes or updates. Thank you so much would definitely recommend to anybody looking to rent!

Sine · 28 June 2022 · Reeds Rains

★★★★★ 2/5

Trustpilot

Deeply disappointing service

Sadly, not a great experience with Reeds Rains Hebden Bridge. TL:dr, don't use them, better to do it yourself which is pretty much what I did. I initially dealt with a manager who was great, but unexpectedly (to me at least) left just as my house was about to go on the market. Then followed 3 weeks of an incomplete and incorrect listing on their site and Rightmove. There were endless corrections and back and forth from me, to no avail. Then a new manager started and this was finally corrected.The second viewers were the ones who ended up purchasing the house and are lovely, lovely people. Who at their own admission were clueless as to the process. I was told by Reeds Rains that they were cash buyers - they were mortgaging their own home and using the cash to buy mine. I understood this to mean that Reeds Rains had confirmed they had the cash in their account since they repeatedly told me they were cash buyers.They didn't. Reeds Rains only went so far as to prove that the buyers had mortgage approval, no more. I could get mortgage approval tomorrow and it would be meaningless. This resulted in 3 months down the road when it came time to exchange contracts, the buyers could not as they did not have the deposit money - nobody had thought to check this. They also didn't have the mortgage....and again, nobody had checked. An incredibly stressful 3 weeks followed while they actually secured their mortgage, not able to exchange contracts with me so I had absolutely no security at all. This should have all been confirmed before I accepted the offer - and I foolishly believed the correct due diligence had been done. All that had been done was a conversation with the buyers mortgage broker ('well, he had known them 20 years and vouched for them' - really???) and a confirmation of the mortgage offer. I literally chased this every step of the way myself - hence my point about do it yourself!

Sonia · 28 June 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

The St Helens branch

The St Helens branch have been extremely helpful throughout the entire process of me finding a new rental property, I was updated at every stage. I have spoken to several different agents over the last few weeks and it was nice to speak to an agent who actually cared.

Ben · 28 June 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

Manchester branch should be closed down

This office is full of people that talk the talk but don’t walk the walk. I have contacted them for a viewing of a property on sale and they promised to call me back and schedule it. I wasn’t called and then, when I called, I learned that they had already allocated all the viewing even though I requested mine as soon as the property was put on the market. In the past I tried to rent through them and they tried to keep my holding deposit although required by law to return it, and only when threatened with legal actions they finally gave it back. Save yourself, don’t deal with these unprofessional randoms.

PP · 27 June 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

The worst company in the UK

If there is a minus one million star, I would definitely give it to Reeds Rains, which is the most gross company in the UK from the start of the universe. How tolerant the britons can be to let this kind of company last for more than 150 years. After I became a tenant, the emails from them read like it was from a concentrate of Adolf Hitler, Vladimir Putin and Kim Jong-un. I have requested to add another name to my renewed contract. After 6 months they told me they forgot it and asked me to provide the info about the name of my renewed contract so they can carry out some other procedures (Yes, still not care about my request). Three days later, their aggressive and unprofessional staff blamed me for not providing information and threatened to make it worse. I f**king have a life,I am not some simpy who checks email boxes every day just for your emails. Of course I replied aggressively as well. And they didn’t offer any apologies. Well, it is not worth complaining like this if the story just stops here. Months later, their regular inspector came and inspected this house, which was smooth and there was a small issue. The inspector didn’t mention it needs to be replaced, and all I need to do is to use bleach to clean it. However, another aggressive and unprofessional c*nt dropped me an email and threatened me that they would tell the landlord and they want me to replace the whole thing, which was restored to the original state by bleach and didn’t take me 5 minutes. This time I did not send aggressive emails again, because all people in this company are like this. There is no reason to argue with c*nts. I have just told them I would leave and found myself another place to live. So dear reader, if you have already taken so much time to read my comment, why not take my advice as well, “Run, Forest run”. THIS COMPANY IS ON MY BLACKLIST FOREVER!!

FuckReedsRains · 24 June 2022 · Reeds Rains

★★★★★ 1/5

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We applied for a house to rent in…

We applied for a house to rent in Folkestone. The estate agent was not supportive and kept asking for additional document. Furthermore they were not willing to resolve the issue they thought has happened but kept blaming their third party. I am extremely disappointing by their support and response time. And the case is still ongoing for the past 2 weeks.

Arun · 22 June 2022 · Reeds Rains

★★★★★ 1/5

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Preston- Don't waste your time and effort

Don't waste your time and effort, dealing with their Preston office. They are totally dishonest and not helpful.Very bad experience with property buying.

Hamz · 21 June 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

Macclesfield branch

Sue and her colleagues from macclesfield have all been lovely. Very accommodating, professional and friendly. It has been a great experience dealing with them and reassuring to have a cheery positive person at the end of the line during what can sometimes be a stressful process.Many thanks to you and the team :)

Imo · 20 June 2022 · Reeds Rains

★★★★★ 5/5

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One month ago rented a flat from them

One month ago rented a flat from them. One of the best experience ever had no hassle of appointments or meetings. Everything settled over the emails and got my flat sorted in a professional manners

MH · 18 June 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

Awful company with evil staff

Awful company, quite that simple.On moving in to the property with my family they told me all fixtures and fittings worked correctly but this was not true. The main issue was the shower which it took 3 months for them to fix but still expected full rent? JokeHalf way through my tenancy a new agent took over who then began lying to the landlord about me and my family and accusing us of damaging the property. This was all pre existing and was in their own inventory pictures from before I moved in. LiarsThis agent was determined to get my family including 2 young children thrown out of this house for absolutely no reason, it was an entirely deceptive, dishonest and the most evil thing I have ever seen from an agent and they are a disgrace to the company.I raised a complaint about this but obviously nothing was done and the "agent" I have been stuck dealing with will no doubt be delighted that she ruined someone's life and split up a family for her own entertainment.I hope she has to suffer the way she made us suffer.Edit: I requested to speak to the landlord directly about this problem but they refused to provide any contact details for the landlord which they are not permitted to do.

Steve · 18 June 2022 · Reeds Rains

★★★★★ 5/5

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Reed Rains provided me with a…

Reed Rains Coventry branch provided me with a professional service from start to finish. They ensured that I received a realistic valuation and follow up service. I was kept informed and up to date as the sale progressed. Thank you Neil Mandy and Cheryl. Highly recommend Reed Rains Estate Agents.

Karen · 16 June 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

Dissapointing & Unhelpful

Excellent when you are looking to rent a property that they are representing as agents, but awful when you vacate.No responses to any emails and they hold onto your deposit long after the landlord has agreed to release it. Covid is their excuse not their real reason.It seems they are just playing for time.Eager to get your deposit upfront but not so keen to return it.Extremely unprofessional and very frustrating.Perhaps they need to employ more staff to be able to offer the level of service required.

Mrs · 16 June 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

Excellent service

Many many thanks to Olivia at Reeds Rains Hebden Bridge in helping us secure our latest home move, it was a property that we didn't expect to be offered, due to the area and the size of the house, which on both aspects are great, so it was a really pleasant surprise on getting our rented property.From the initial viewing to then liaising with Olivia / Reeds Rains, nothing could have gone smoother, highly recommended.This is the second time we've used the services of Reeds Rains, after we used the Halifax branch back in 2015 to sell our property, of which on that occasion all went well.. won't hesitate again to use again once our tenancy expires in 2023.Thank you Olivia and Reeds Rains.Jody and Tim

Tim · 16 June 2022 · Reeds Rains

★★★★★ 5/5

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Reeds Rains Manchester are Amazing!

I would like to sincerely thank Reeds Rains most especially Laura Croft for their continuous guidance and unwavering support during the purchase process. Their leadership and dedication to completing the purchase were inspiring to me. I could never have done it without their help. I am in their debt, and I thank them once again.

M · 14 June 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

Fab friendly service always kept us in…

Fab friendly service always kept us in the loop, special thanks to Steven Flanagan who guided us through everything.

Wendy · 11 June 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

Feeling More Secure

A big THANK YOU to Phil Simpson , from the Burnley branch ,he listened to me twittering on about our concerns , disappointments and insecurities renting our home , he didn't rush us , he checked the house then explained clearly to husband and me what he thought best for us , he would also talk to our landlord which he did then rang us back to let us know what the landlord had said . Since last October we have felt we needed to move , not easy at our age , since Phil rung us we feel we can stay in our home and be happy here . We are so grateful. Mrs C.Pinkney

Christine · 10 June 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

Over 20 emails sent over the course of…

Over 20 emails sent over the course of 2 months, asking for an update on an ended tenancy, no reply.

Sebastian · 10 June 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

Would like to thank Luke from Reeds…

Would like to thank Luke from Reeds…I would like to thank Luke from Reeds Rains branch for the house that found us Luke was really professional and helpful and was very knowledgeable.Thank you

Dritan · 8 June 2022 · Reeds Rains