Trusted Agent profile
★★★★★
1,976 reviews across 2 offices and 3 platforms
Reeds Rains Robinson Lee has two offices, in Bury and Rawtenstall. Together they have 1,976 reviews on three platforms, rated 3.7 out of 5 overall.
70
Reviews on Google
All 2 offices
1
Reviews on Facebook
All 2 offices
1,905
Reviews on Trustpilot
All 2 offices
Reeds Rains Robinson Lee's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotAbsolutely awful company
Absolutely awful company. My tenancy ended over 6 months ago, the check out was absolutely fine but they are still refusing to return my £575 deposit, giving the excuse they can't get in touch with the old landlord. Absolutely would never rent with them again. The local branch (Bridlington) are absolutely useless in assisting with this.
5/5
TrustpilotFriendly service
Friendly service, great photos and generally good all round.
5/5
TrustpilotGreat communication
Great communication and help me to sell my unwanted furniture
5/5
TrustpilotHi I sold my house through Reids Rain
Hi I sold my house through Reids Rain, I found the staff very friendly and always willing to help with anything regarding my house. I would recommend them if you are looking an estate agent.
5/5
TrustpilotVery professional service
The staff proved to be very friendly and very professional. They communicated really well and acted promptly on all proposed actions to assist in the sale of my property. Impressive.
4/5
TrustpilotMostly a great experience
Great local agent Kelly, friendly very helpful, good brochure great photos.However once we had the viewing and an offer it was a rushed.Advised to take first offer., before getting answers!!
1/5
TrustpilotAdvised terribly
Advised terribly, advise was made for the benefit of Reeds Rains and not myself.Communication lacking.Pulled out at a cost to me.I can only tell you my experience and that is they don't care about the customer.The person advising me thought because i had to pay a fee to pull out, i would be reluctant to do it. There is no chance I would let them sell my house after all this. And on that, i have spoken to someone else who said they were trying to sell a house for nearly a year without success using Reed Rains, they went elsewhere and it sold after a week.You live and learn...
5/5
TrustpilotThe entire team at Crossgates were…
The entire team at Crossgates were brilliant, especially James Walker- lettings manager. James went above and beyond to help us to find a property to let when the landlord of our previous property decided to sell. He's been an absolute star, this is the 2nd property that we have rented from Reeds Rain and James has overseen both lets and managed both tenancy's. Thank you so much to the team and a massive thank you to James for all his help. Cheers mate, Dave and Wendy.
5/5
TrustpilotReeds Rains as my selling agent
Reeds Rains are helping in the sale of my house to the current tenant. The agent there is exceptionally helpful, very knowledgeable with extremely relevant experience which, so far, is helping with the smooth transition.
5/5
TrustpilotBrilliant
Brilliant, the best.
5/5
TrustpilotReeds Rains Macclesfield have been…
Reeds Rains Macclesfield have been excellent in all matters from the valuation arrangements to finding a buyer for my property. Communication with the office has always been prompt and professional, a truly Top team.
5/5
TrustpilotGreat Team at Reids Rains on the Ormeau Rd, Belfast.
The Team at Reids Rains on the Ormeau Road, namely, Ryan, Grainne and Eileen were excellent right throughout the process. They were always professional, courteous and helpful, pointing us in the right direction. From arranging viewings to negotiations, as well as constantly keeping in touch about the latest developments, they were very supportive. I would highly recommend them to you.
1/5
TrustpilotYet again nothing done to sort my issue going on since MAY
Yet again introduced to someone who said they can help look at my issues that have been going on for months and so far they have done absolutely nothing, don’t reply they are so rude!!! Since May this has been going on, was meant to have rent increased in May said they can only do it in September! And guess what still not happened. Promised they would fix it and get back to me and nothing at all! No reply!! So so RUDE and have no interest in correcting their mistakes! Can’t afford my mortgage hence why we asked for a rent increase, since MAY this has been going on. Tenant was expecting new amount to be taken and reedsrains haven’t done anything at their end!!! SHOCKING stay away
Hi Kiatie - I've sent you a request for more information. Can you let me know who you have been dealing with so I can talk to them. Thanks
5/5
TrustpilotExcellent !!!
Thank you Reeds Rains…you were amazing !James of Reeds Rains Scarborough is THE person you need to get you through the uncertainty of selling and buying. Very professional on a relaxed personable level providing updates on a daily basis.Thank you Clarke for the introduction to your agency. The whole team are great, very well informed and very helpful. Highly recommend
1/5
TrustpilotAwful - renters avoid!
55 days since move-out and still no sign of deposit return. The Move Out department has now been ignoring my emails for nearly three weeks.
Hi Euan - I'm looking into this for you.
1/5
TrustpilotThe worst agency I dealt with honestly
The worst agency I dealt with honestly. First, they make the procedure smooth and easy for obtaining a property, and after you pay the holding deposit they make it more difficult for you with many unconvincing requests and for unknown reasons. I hope that the company consider hiring people with higher qualifications in dealing with the customer, keeping promises and sticking to the dates of the expected calls.
Hi Almuayad, I've sent you a request for more information as I haven't been able to locate you on our customer database from the information I have to be able to look into this. Kind regards
1/5
TrustpilotNobody cares and nobody takes responsibility
I've been dealing with the Chesterfield branch. absolutely abysmal organisation, automated reply for everything telling us how important our message is and yet no one ever replies in person. Complete lack of coordination between departments, I would never have anything to do with them again.
Hi Russell, I'm sorry this has been your experience. I've sent you a request for further information so we can try and resolve your issue. Kind regards
5/5
TrustpilotSo understanding and helpful
So understanding and helpful. Tony was so friendly! I couldn't recommend Reeds Rains more!
5/5
TrustpilotStaff were amazing even though I was a…
Staff were amazing even though I was a self confessed melter trying to sell my house. They were patient and always lovely. Fantastic service all round
5/5
TrustpilotExcellent
Excellent, efficient estate agents. All has gone smoothly. I have been kept well informed and given sound advice
5/5
Trustpilot5 star service
Excellent friendly staff at the Hull branch!
1/5
TrustpilotReply from Reeds Rains on my trustpilot review but don't be fooled, nothing happened since the reply
Reply from Reeds RainsHi Katie. Sorry this has been your experience. I'll raise with the branch. ThanksNothing has been done, more emails sent and still no reply! Spoken to tennant & they confirmed they expected new amount to be taken but you've not done your job at your end. Absolute joke of a company
1/5
TrustpilotUseless, £1700
update..still not removed it well there time and money they are wasting.update.i supplied the info they wanted, no answer, a month ago I rang them and asked if my property was removed from there records, they said yes they were, so I was surprised to go on a property sales site and my property was still there, so don't believe a word they say, BLACKPOOL2nd update told them I don't want there services yet I see my property is still up for sale, wonder why,Update...it was the Blackpool branch.I would give them -5 if I could, useless, I contacted them to sell my property for twice as much as other companies of £1700, and on putting my property online they got the address directions wrong, four times I contacted them to change it with no luck, I rang the online property service my self they told me it was up to the sales people to change it which was contradicting what I was told by reeds rains, I said if I am paying so much to sell the property I should be able to say what does and doesn't go in the description of what people would see, I got no answer and didn't like the attitude of there so called help on the phone where you leave a message with no call back so I told them in an e mail I don't want there services anymore an cease advertising my property, then three working days later I get a message from Diane at reeds rains somewhere to ring her to talk about what I want going forward with the property, she asked me to ring back on a phone number with only the dial code and three numbers, which obviously does not exist,
Hi there. I'm really sorry this has been your experience. I've sent you a request for more information to find out which branch you have been dealing with so I can look into this further. Kind regards
1/5
TrustpilotIf I could leave 0 stars I would
If I could leave 0 stars I would. Bullies, liars and horrible people to deal with. I thought the head office team on the phone were bad until I had to deal with the branch staff. Utterly incompetent. Would never recommend this branch or use them to buy, sell and especially not rent. Watch out for Greg the manager he is your typical slimy, creepy salesman who lies to try get what he wants.
Hi Amber. Really sorry this has been your experience. I've sent you a request for more information to I can raise with the correct branch. Kind regards
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Reeds Rains Robinson Lee and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 2 Gold across two branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Bury has the most, with 1,931 reviews rated 3.7 out of 5, followed by Rawtenstall with 45.
The two Reeds Rains Robinson Lee offices, by town:
Yes. At EA Masters 2022 its branches won 2 Gold awards.
