5/5
TrustpilotThank you
Friendly helpful staff giving us the advice we needed to sell our property. Thank you.
Agent replied · 15 June 2024
Thank you!
Trusted Agent profile
Reeds Rains Robinson Lee estate agents in Bury and Rawtenstall
★★★★★
1,976 reviews across 2 offices and 3 platforms
Reeds Rains Robinson Lee has two offices, in Bury and Rawtenstall. Together they have 1,976 reviews on three platforms, rated 3.7 out of 5 overall.
70
Reviews on Google
All 2 offices
1
Reviews on Facebook
All 2 offices
1,905
Reviews on Trustpilot
All 2 offices
Our offices
Reeds Rains Robinson Lee's two offices, most reviewed first. Each has its own page.
Latest reviews from every Reeds Rains Robinson Lee office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotVery helpful and knowledgeable team
Rating only, no written review.
Agent replied · 15 June 2024
Thank you!
5/5
TrustpilotPleasant and helpful staff
Pleasant and helpful staff. Always keep me updated
Agent replied · 15 June 2024
Great to hear, thank you!
4/5
TrustpilotClark did a first class job of dealing…50 Bradworth Drive
Clark did a first class job of dealing with me and prospective purchaser. The bungalow sold in double quick time thanks to the swift turnaround time from photos being taken to conducted viewing.
5/5
TrustpilotI managed to sell the property within…
I managed to sell the property within 3days of putting on the market and thst also above asking price !
Agent replied · 15 June 2024
Amazing! Congratulations on your sale :)
1/5
TrustpilotWhat an appalling company
What an appalling company. They informed my energy company that I had left when in fact I wasnt due to move out for another month. This has resulted in weeks of trying to sort out my energy bills that have had me close to tears. They denied doing this which was rubbish as the energy company actually gave me their name. For over 5 weeks I have been trying to get my deposit back despite no issues with the land lord and he confirmed it was OK to release my deposit. They lie routinely on the phone saying the deposit has been released when it hasnt. They also ignore emails. My landlord issued me with a section 21 and gave me 2 months to get out. A lovely lady from the council told RR to not take any legal action as I was activley looking for a new place. They ignored this and advised the landlord to persue legal action. The council lady spoke directly to the landlord and it was agreed to give me an extra month. They dont care about anyone and just pass on to other useless colleagues. AVOID at all costs
Agent replied · 15 June 2024
Hi there, I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further. Sorry this has been your experience. Kind regards
5/5
TrustpilotILFORD BRANCH
ILFORD BRANCHAmazing agents. I wasn't even their client for the house they were selling but the buyer. Yet Bernard put my faith back into agents after the experinces I have had. Very friendly, genuine and quick with information and updates. He helped me and gave me advice and was always there. Agents like Bernard need be valued! I appreciate his happiness for us when the deal went through and I wish him and the firm the best.
5/5
TrustpilotReeds Rains in Bamber Bridge
We recently moved from Manchester and Alison at Reeds Rains in Bamber Bridge was amazing. She helped us so much and now we are happily settled in our new home! I swear we would not have got those house keys without her!! Invaluable x
5/5
TrustpilotExcellent service from Reed Rains Ossett Lettings
Excellent, efficient and very professional service from the lettings manager at Ossett. We’ve had two properties on the market and have been genuinely impressed with the attention to detail and speedy follow up on the increasingly complicated process. Great work. Thank you Reed Rains; we are definitely continuing to use your services.
5/5
TrustpilotProfessional stress free sale
The sale of my late mother's flat was always going to be a difficult and emotional event but thanks to both family and Reads Rains (Clevedon) it was completed with minimal fuss and pure professionalism. This was after an earlier estate agent declined the sale as the "family were too fussy". I would happily recommend Reeds Rains to anyone wishing to sell a property.
5/5
TrustpilotI have recently moved into a rental…
I have recently moved into a rental property with Reeds Rains Blackpool. Following the viewing, the girls in the office were great and kept me updated throughout. I got my keys on Friday and couldn’t be happier to be in my new home! Thanks again.
1/5
Trustpilotunprofessional and dangerous
I would recommend you don't rent from this company for a number of reasons:1) Fire safety: I place this at the top as the most serious. My apartment had damaged fire detectors that I made Reed Rains aware of. This was ignored for over half a year. As well as this the batteries were 8 years out of date indicating that safety checks are not in place or followed.2) Communication: Any times during or after my tenancy I required information in often simple matters it took weeks for a reply. Often this reply was to place responsibility at another of their colleagues or did not answer the original question.3) Behaviour: Many of the employees I have had the misfortune of having dealt with have been quite passive aggressive and unprofessional. It gives the feeling that you are just an inconvenience for them. 4) Deposit: This inevitable ties in with the previous two points, over two months past my leaving date and I am still waiting on the return of my deposit. This is due to the previously mentioned communication and behaviour issues I've encountered. Whenever I've asked for any evidence to back any claims it is met with a long wait and an inadequate and often as mentioned passive aggressive reply.I'd much rather not have to write a review but feel it is important to hopefully steer a potential victim away from this company.
5/5
TrustpilotCompleted on my house purchase today
Completed on my house purchase today . Janet Bolton at the Pemberton Branch in Wigan was absolutely brilliant throughout the matter . She kept me fully updated and went out of her way to liaise with the parties involved to resolve any issues . Highly recommend Janet .
5/5
TrustpilotAmazing service!
Fantastic service from everyone I dealt with. Professional & courteous!
5/5
TrustpilotVicky Patterson at Chester le Street…
Vicky Patterson at Chester le Street branch has gone above and beyond her duties to ensure our sale and purchase of our new build have gone as swiftly and as smoothly as possible, chasing up the bottom of the chain which was not her job to do, however nothing was too much for her. Well done, you have done Reeds Rains proud with exceptional Customer Service and Professionalism
5/5
TrustpilotDealt with Scott in the chesterfield…
Dealt with Scott in the chesterfield branch. Absolutely fantastic bloke, had no issues at all and he’s been better than I could’ve asked for.
5/5
TrustpilotBamber Bridge were phenomnal
Bamber Bridge branch were simply phenomenal in their service and I cannot give them enough credit for the help and support they gave me right through the entire sales process. Alison in particular was simply epic, she had the answers and was chasing the chain up to get it exchanged as soon as possible. Alison took so much stress out of the situation it just proves to me that not all hero wear capes she was brilliant! Thank you again everyone at the branch you are amazing!!!!
5/5
TrustpilotJade was very helpful and responsive
Can't thank Jade enough at the Rotherham office for all her hard work. There were so many delays with my house purchase, which Jade kept on top of and was super helpful throughout, very lovely person. She always responded quickly to any of my queries. Thanks so much!
1/5
TrustpilotTerrible company
Terrible company - the service is the worst I have experienced ever in renting. They pass blame for problems with residence and don't fix them. No care for customers and they lie.
2/5
TrustpilotNot impressed with them
Not impressed with them I find the reaction for booking a valuation lacks ......its very mechanical even though they offer a free valuation ( only if you are selling NOW ) they come across arrogant and not wanting to offer a service that would reflect what you are selling They miss the point. We are the client and they earn from the sale but they come across as they were in the 80's. Poor service Use another agent is my advice
4/5
TrustpilotMy contact with Mandy Rothwell sales…
My contact with Mandy Rothwell sales coordinator at the Sale branch made the whole process clear and precise
5/5
TrustpilotGreat communication…
They are quick off the mark with everything, great communication.
5/5
TrustpilotKeep up the great work...
Reeds Rains have been very professional , helpful and positive in their approach and support ...well done and thanks. They have kept us well informed with prompt communications and updates - Rob
1/5
TrustpilotThis company are crap
This company are crap. I have been without hot water for two months and they have done nothing about it. Called today and just got the run around. Avoid at all costs.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Reeds Rains Robinson Lee and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 2022
2022 2 Gold across two branches EA Masters 2022 winners
- Branch Gold Award (2)EA Masters 2022
Source: EA Masters winners lists, as published, linked by year.
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Questions about Reeds Rains Robinson Lee
Which Reeds Rains Robinson Lee office has the most reviews?
Bury has the most, with 1,931 reviews rated 3.7 out of 5, followed by Rawtenstall with 45.
Where are the Reeds Rains Robinson Lee offices?
The two Reeds Rains Robinson Lee offices, by town:
- Bury: 407 Bolton Road West, Holcombe Brook, Ramsbottom, Bury, BL0 9RN
- Rawtenstall: 88 Bank Street, Rawtenstall, BB4 8EG
Has Reeds Rains Robinson Lee won any awards?
Yes. At EA Masters 2022 its branches won 2 Gold awards.
