Reeds Rains Robinson Lee estate agents in Bury and Rawtenstall

★★★★★ 5/5

Trustpilot

I'd intended to consider 2 or 3 agents…

I'd intended to consider 2 or 3 agents but during Jack from Reeds Rains' visit decided just to go with them, though reconsider if they hadn't made the sale within the first few months. The valuation given was a little above what I'd been hoping for and I knew they had recently sold and had listed a could of similar properties to mine. They listed my property as 'stunning', which of course I was pleased with, and it must have worked.  A couple of viewings followed shortly after, Maggie conducted the viewings and, no lie, there were two offers to buy, one at the asking price, and one above a few days later.  I'd been at the viewings, I hadn't intended to be but one group arrived very early, and after discussing the offers with Justin the manager agreed that going with the higher offer seemed maybe not quite so credible and I think it was a good decision.  The property sale duly completed 3 months later at just £5,000 under the initial offer.  I've never sold another property as easy as this one was sold, if only it was always as easy this!  My only complaint, there was an extra charge for premium photographs, but anyway this was waived after they listened to my arguments.  10 out of 10!

Michael · 10 February 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Reeds Rains were professional

Reeds Rains were professional, helpful and realistic with their valuation. We sold our property within 2 days of it being advertised on line

Customer · 8 February 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Great communication and never too busy…

Great communication and never too busy to talk

Susan · 8 February 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

VALUATION …Jade arrived ..Gentle in her approach

Jade arrived ..Gentle in her approach. Well researched and knowledgable. We really felt like we were in good hands. Importantly in a sensitive situation when emotional value is also attached to our bricks and mortar she was respectful but clear - just what we needed. Representing her crew with Openess in a situation most of us on experience very occasionally Great start Thanks

Elizabeth · 7 February 2023 · Reeds Rains

★★★★★ 2/5

Trustpilot

Slow, misrepresentative and poor attitude

I’m in the process of trying to rent a flat through this company and the level of service hasn’t been great. The listing for a studio shows a 1-bed and gives a studio rent; the virtual tour is the same. I’ve asked repeatedly for an application form and they’re dragging their heels with providing this to me. I love the property and I want to move there as soon as I can but the way the company has acted so far is seriously making me want to look elsewhere. The attitudes of the letting negotiators and agents are also really poor considering I’m eligible, eager and highly interested.

Mo · 7 February 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer service. Paid a Fully managed service. No help from local branch. No replies to emails and no return phone calls. Quick to offer services for additional costs but don’t provide the service actually already paid for. Avoid at all costs.Incompetent.

Mrs · 7 February 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

0 star rating. Save your money.

Can not give 0 stars. Castleford branch reeds rain’s absolutely shocking. Paid a Fully managed service and house after letting was a disgrace and damaged. No help. Don’t reply to calls or emails. No respect for customers. No respect for property. I would not let them manage a Wendy house. Incompetent.

Shaun · 6 February 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

Property management

If I could give it a zero I would Property management on fully managed let USELESS…… save your money Go to a company which actually manages a property The list is endless …… inspections not carried out properly, rent increases not done, no action taken for 6 months on a child safety issue , damage in property not investigated, emails not responded to …. Rubbish rubbish company

Catherine · 3 February 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Positive spirit despise long sale

The Reeds Rains Catford team has been really helpful by helping to chase a sale process that took a long time and ended up in a broken chain and then giving useful advice and assistance to get my flat back on the market and sold at a complicated time.

Clement · 1 February 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

Poor property management

Privately renting a property with several maintenance issues reported on the day of moving in, which is now nearly eight months ago. Not one issue has been resolved even though there is a health and safety risk. Total lack of care, response and communication from both the local and head office.Poor property management.

Phill · 1 February 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Quick,friendly and professional service…

Quick,friendly and professional service provided.

Customer · 31 January 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Efficient friendly staff who did superb service with great outcomea…

Efficient friendly staff who did a great job.

Jane · 31 January 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

5 🌟…service wouldn't hesitate to recommend Reeds Rains Stanley

I can't fault the team at Reeds Rains Stanley, Glen , Scott and the lovely Emily have been amazing. From valuation , to marketing to the sale of our property in just 1 week. Kept well informed at each step, nothing was to much trouble Absolutely 5 Star Service. 🌟

Mr · 31 January 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Professional and Friendly

Clark made the whole experience simple and straight forward. He (and the others that I spoke to) were all friendly and helpful.

Martin · 31 January 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

We were treated very well by Lucy and…

We were treated very well by Lucy and the process of renting a new house was easy and fast.

Sofia · 25 January 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

First time landlord

Being a first time landlord was a very scary experience but Sonia and Lucy at ReedsRains had everything under control. Within the first week I had numerous viewings and after finding the right tenants for me, keep everything in place. Quick and easy from my end especially with these two in charge of everything.

Jason · 25 January 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

My Initial Call with Lucy was warm and…

My Initial Call with Lucy was warm and welcoming, she was able to accommodate myself for a viewing soon as due to my work schedule, ever since Lucy has followed up and has been nothing but above and beyond for myself and my wife, she has kept us in the loop from start to finish I would definitely highly recommend anyone to approach Lucy as I am confident that you will receive the highest level of service that we have received I am grateful for the fast and efficient process to renting my home. Once again perfect service from Lucy and the team.

Danielle · 25 January 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

Poor service, Beautiful properties

I rented a lovely property though Reid Raines for nearly two years with no issues with payment from myside. Me and my partner purchased our first mortgage and vacated the property in December 16th 2022 in line with our contract with all payments made to the penny. We are now on the 24th Jan 2023 and I am still chasing my deposit down which my landlord paid back the full amount to Reid Raines. The issue is no fault of my own but an admin issue between the deposit company and the estate agents not responding to each other. Sue is a manager at the Liverpool branch who often sighs down the phone and talks with an aggressive tone when asked for updates. I work in the customer service industry in a senior management position so I know how to communicate professionally which Reid Raines maybe need some top up training on. I have since paid the £25 same day bank transfer as I felt it money well spent not having to communicate with this estate agents again.Although I understand sometimes people may not be having the best day - my experience with Reid Raines is unprofessional and I seemed like I was bothering them by calling and speaking politely. They offer beautiful properties with a unprofessional service which his a shame but hopefully they can improve. 2/10

Benjamin · 24 January 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Absolutely brilliant service.

Reeds Rain, Didsbury have been absolute gem! I have had 2y+ experience with them and they have helped me as much as they can to find a property of my liking that suits my mortgage budget. It was a long journey but worth the wait. Everyone at RR are helpful, kind and thoughtful. I will definitely recommend RR and I will also be using them in the future, if need be. Thank you RR, Didsbury team.

Amb · 21 January 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

Absolute shambles of a company

Absolute shambles of a company, don’t stick to their contractual obligations, forget to do things, don’t reply to emails. Overall very poor service. I’ve never written a Trustpilot review before but in this case I feel compelled to. Over £800 tenant deposit still outstanding with lame excuses from reeds rains that it’s effectively “not their problem”. Landlords do not use this company.

Andy · 21 January 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Reeds Rains team at Newcastle under…

Reeds Rains team at Newcastle under Lyme branch were very helpful with my recent purchase. Working with their partner iamsold we purchased the property through auction which I was a bit nervous about as it was the first time we had bought through the modern auction process. The team kept us updated on progress throughout the purchase, supported us with additional viewings and answered our queries with the vendors quickly and efficiently.I collected the keys today and they even gave me a box of goodies to take away which included household essentials, discount vouchers and even a bottle of beer for good measure.Thanks…. And keep up the good work guys !

Adrian · 21 January 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

On the move.

Everything went so straight forward I was a bit apprehensive but was soon put at ease by the staff very good experience over all I have lived in the same street from I was 3 that's coming up on 60yrs so it was a biggy for me but thanks to reeds and rain and the good attentive staff it's nearly all settled so big thanks to all you guys

Jacqueline · 20 January 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Brian

Satisfied with the way Reeds Rains are handling the sale

CustomerJohn · 19 January 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

They made everything so easy

They made everything so easy, they are both professional and friendly.

Carolyn · 19 January 2023 · Reeds Rains