Reeds Rains Robinson Lee estate agents in Bury and Rawtenstall

★★★★★ 5/5

Trustpilot

Helpfull and professional

Kept us well informed as to progress always polite and professional.

Martin · 23 March 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

good service

Property sale handled smoothly & efficiently.

Jagruti · 22 March 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Have been giving regular updates and…

Have been giving regular updates and nothing is any problem to them

Graham · 22 March 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Very friendly and happy so glad I went…

Very friendly and happy so glad I went with them

Julia · 22 March 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

A very professional service

A very professional service, from the initial meeting and valuation through to a successful sale. We were kept fully informed throughout the whole process. Jack the manager was quick to sort out any queries or questions. Highly recommend Reeds Rains estate agents to family and friends.

JULIE · 22 March 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Reeds rains ….excellent estate agents

Reeds rains have managed my property for several years. All the team members have always been very efficient and professional especially Tammy and Dan for whom nothing is too much trouble. I would commend Reeds Rains to all landlords

Charanjiv · 21 March 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

Avoid, avoid, avoid

Started with the branch manager lying about a property he had sold in the local area, turns out they hadn’t. He then offered us a ‘discount’ on the fee, failing to mention that he wasn’t including the VAT in the number. Then they charged for photos which were pretty terrible and a very difficult photographer to deal with. When it came to showing the house we left instructions to ensure the curtains were opened during viewing as we were away. This didn’t happen and the interested parties had to do this themselves. The agent last showing around couldn’t share any information on the property as they were from the Lettings side of the business. Another appointment the agents didn’t turn up leaving potential buyers stood on the doorstep eventually giving up. Luckily the house sold itself. Reeds Rains Congleton are a great advert for purple bricks!

Nick · 19 March 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

This is one of the froudsters on Stoke…

This is one of the fraudsters on Stoke high street. Security deposit will not be protected, and you will lose it without explanation, as there is zero response to email and calls to the agency, or to the central of theirs. Highly NOT recomended. Prepare to lose money on them! It is 3 months down since closing the rental and they do not care to give your money back.

Peter · 15 March 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Received exceptional service from…

Received exceptional service from Huddersfield Reeds Rains branch from start to finish. Special thanks to Ronnie who assisted me with the house purchase. Extremely happy with the high level of customer service, professionalism and readiness to help. Ronnie had thorough knowledge about the house and answered all my questions, also he verified my proof of funds therefore speeded up the whole process. Thanks also to Tracey in the huddersfield office she was very helpful and dealt with everything in a prompt and efficient manner. Very grateful and really appreciate the exemplary service I received. Thank you so much.

Zahid · 11 March 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

very helpful staff straight talking no…

very helpful staff straight talking no mucking about. would use again for sale or rental.

George · 9 March 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

Deposit you could lose it if smoke alarm…

Will keep your deposit if smoke alarm not working! They will call out an engineer and you will have to foot the bill! Very expensive! This happened in Chesterfield a while ago now they can check their records of deposits held onto

Peter · 9 March 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Would highly recommend Mark & his team…

Would highly recommend Mark & his team to anyone who wanted to sell their property . Very professional and it only took 3 weeks to sell, took care of every viewing, nothing was a problem Thankyou

Paul · 8 March 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

The Cleckheaton branch have been…

The Cleckheaton branch have been amazing!!..especially Amy and molly and micheal, they have been great throughout the whole selling of the house, from valuation to the sale, always kept in contact from start to finish…couldn’t ask for a better estate agents! Thankyou all xx

Susan · 8 March 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Jack was very professional and polite

Jack was very professional and polite. Communication was very good too

Mrs · 8 March 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Chris was punctual

Chris was punctual, professional,quite easy to get along with,highly recommended

Customer · 8 March 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

I’ve used Reeds Rains a couple of times…

I’ve used Reeds Rains a couple of times to sell my home. I’ve always found the staff very professional, friendly and helpful.Nothing is ever too much trouble for them which is a big bonus when buying / selling a house! They take the stress out of everything!! I wouldn’t use anywhere else !

Denise · 8 March 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

Reeds Rain Blackpool - poor Customer Service and Liars

Reeds Rains Blackpool provide a shocking service to tenants/potential tenants. I viewed a property on Saturday and emailed after the viewing to say I was interested but needed the remnants of the previous tenant removing (including dirty pillows and shower gel) and some electrical things checking to confirm they all were in satisfactory working order. I expected at least an email to thank me for my interest but nothing so I called and left a message for the negotiator to call me back. No return call so I called again and was told by the other lettings person that the landlord had rejected my interest with no explanation available. The negotiator, Hannah, had left at this point. I left a message for her to call the following day and still no contact. I rang two more times and finally got to speak to her but she though being told no was satisfactory with no explanation. I said she was meant to negotiate with me and the landlord as without a tenant there is no let. I agreed to store the tat in the cellar and asked her to go back to the landlord. We then got cut off and I rang back and her colleague refused to transfer the call! I advised the Hannah was taking my details (again) and was going to speak to the landlord. She then put me on hold without warning and then came back to say that half an hour ago, the landlord had called to say that their friend was taking on the house. I left it here, but my partner called up today to show interest int he property and was told it was still available! So not only is the customer service atrocious, they are liars too! Avoid at all costs.

Miss · 8 March 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

This is not okay

This is not okay. Along with the horrendous service I got with moving in, the staff at Reeds Rains Liverpool were meant to organise a maintenance and clean for after I moved in. Last week, I received a text from the contractor and I asked if they could come on Friday. On Friday, nobody came. When I called them, they sent me to voicemail. When I reached out on Monday to ask what happened, the contractor explained that they were unwell. No bother, I asked them to come on Wednesday. After some texts and emails, I received no confirmation that they would be at my flat on Wednesday. In none of those correspondence did the contractor once say “Yes, I’ll be with you on Wednesday morning,”. Today, Wednesday morning, I woke up to missed calls and texts asking where I was. How was I meant to know they would come to me on Wednesday when they didn’t even confirm that at all? When I called the contractor, her attitude was horrible. She said, “Do you want to keep going over the fact that there’s been a communication breakdown or do you want to get a cleaning booked?” before also saying that Reeds Rains only told her about two repairs that needed to be done. This contrasts the higher number of repairs that needed to be done in the property report, one of which was my bathroom sink plunger not working so now my sink is a Petri dish and has been since the weekend. I called up Reeds Rains and spoke with Oliver who said, “We can either find a new contractor or you’re going to have to grin and bear it with these ones,”. I had asked to be called back yesterday by Reeds Rains and I wasn’t. I have asked to be called back today and, as of 3:30pm, I haven’t been. Overall, horrible service from a supposed “full service property management” company and its contractors.

Mo · 8 March 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

We can't get the deposit back

It's been a month since we left home, but we still can't get our deposit. Used items are replaced with the tenant's money. You cannot find a contact.When you talk, they say they are here to protect the landlord.Be very careful...

Salih · 5 March 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

Every year poor services of maintenance!!!

Every year we have to leave a poor review to this maintenance company!!!! It takes literally days to come and contact you in regards of fixing your watter issues (some very old boiler broken)!!! And then it takes them some more additional days to have someone available to come and check, because their availability is not OK when it is for you too.... And if you tell them 3x times you are not available on the evening when they call you (after days have passed), they keep on pushing it as they would be literally deaf!!!! And we have this little process every year 2 or 3x times... Because the boiler is suuuuuuper baaaaad and oooooold!!!! Very poor quality and extremely old!!! The company suuuuper ruuude!!!! Other then that they could just put a proper boiler but hey hey... They do not want to....So very very upset about the quality of their services!!!!

Brigitta · 2 March 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

To determine our home's value for sale

To determine our home's value for sale, I completed a Zoopla form that forwarded our information to several local estate agents for valuation. Reeds Rains Cheadle branch contacted me by phone and gathered personal details and property information during a seven-minute call. They scheduled an appointment a few days later. However, I received a subsequent call indicating they could only value the property if it was listed immediately.In summary, they collected all necessary information but failed to achieve the primary objective, resulting in a waste of time and unprofessional behaviour on their part.

K · 2 March 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Miss Adele and Kirsty

What a helpful and usefull team at the prescot branch.I really have to thank to Miss Adele and Miss Kirsty for their efford and solve the problems.

OMER · 1 March 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Fantastic service 😊 very friendly and…

Fantastic service 😊 very friendly and professional highly recommended 😊

Tracey · 1 March 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Great knowledgable staff

Great staff, always very helpful. Very professional, knowledgable and yet friendly and approachable. Would recommend.

Pauline · 1 March 2023 · Reeds Rains