5/5
TrustpilotProfessional and friendly
Very easy to work with. Friendly and got the best deal for us.Glenn and the team are very professional, great service
Agent replied · 15 June 2024
Thanks Emma!
Trusted Agent profile
Reeds Rains Robinson Lee estate agents in Bury and Rawtenstall
★★★★★
1,976 reviews across 2 offices and 3 platforms
Reeds Rains Robinson Lee has two offices, in Bury and Rawtenstall. Together they have 1,976 reviews on three platforms, rated 3.7 out of 5 overall.
70
Reviews on Google
All 2 offices
1
Reviews on Facebook
All 2 offices
1,905
Reviews on Trustpilot
All 2 offices
Our offices
Reeds Rains Robinson Lee's two offices, most reviewed first. Each has its own page.
Latest reviews from every Reeds Rains Robinson Lee office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotI have nothing but good things to say…
I have nothing but good things to say about yourNantwich staff. Phone calls,feed back (some can t have been easy) and efficiency have been great.My thanks to them
Agent replied · 15 June 2024
Thanks for your review. I will let the branch know.
5/5
TrustpilotReeds Rains Rhyl
Excellent estate agents, couldn’t do enough for me as a buyer. Very smooth, easy to contact and kept me updated along with my solicitor. Derry couldn’t do enough to ensure a smooth easy transaction. Highly recommended 😊
Agent replied · 15 June 2024
I will let our Rhyl branch know. Thank you
5/5
TrustpilotReeds Rains Rhyl
The team in Rhyl were amazing. As first time buyers we didn’t have a clue on the processes and Derry explained everything and kept us up to date during the purchasing process. Matt was brilliant with his mortgage advice and made the mortgage process so much easier than we imagined. Would highly recommend to anyone buying or selling.
Agent replied · 15 June 2024
Thank you - I'll let Reeds Rains Rhyl know!
1/5
Trustpilotdont pick up the phone
dont pick up the phone. been 1h already!
Agent replied · 15 June 2024
Hi Matthew - I've sent you a request for information so I can see which branch you are trying to get hold of, thanks
5/5
TrustpilotReview
Throughout the process the staff have been extremely helpful and supportive.
Agent replied · 15 June 2024
Great to hear. Thanks for the review.
1/5
TrustpilotPoor service
Rating only, no written review.
Agent replied · 15 June 2024
Hi Sylvain - I've sent you a request for more information, thanks
5/5
TrustpilotSarah was very helpful throughout the…
Sarah was very helpful throughout the entire process of renting out my house. Always attentive to detail and responded to my questions with great ability. Thank you
Agent replied · 15 June 2024
Thank you!
5/5
TrustpilotBuying a property
Christine at Trimdon Avenue, Middlesbrough Branch. Helped to make the exchange of contracts happen when things stalled by going above and beyond and speaking to all involved. Very helpful and with constant updates. Can’t thank them enough.
Agent replied · 15 June 2024
Thanks for taking the time to write your review. I'll let the Middlesbrough branch know.
1/5
TrustpilotReeds Rains re-listed the property that…
Reeds Rains re-listed the property that we were purchasing without telling us because they 'assumed we were withdrawing' after our vendors pulled out of their onward purchase. We had already instructed solicitors and incurred legal fees by this point. We phoned Reeds Rains to challenge why this had happened as we were in total shock. The agent we spoke to got very defensive and hung up on us. We have been left completely in the dark although we can see that the property we were due to complete on at the end of this month is still listed on Rightmove and their website. I would be very, very cautious if you are considering buying a property through this agency.
Agent replied · 15 June 2024
Hi Lydia, sorry to read your review. I'll raise this with the branch and come back to you, thanks
5/5
TrustpilotProfessional and trustworthy.
Rating only, no written review.
Agent replied · 15 June 2024
Thank you!
5/5
TrustpilotTop marks for the selling of my…
Top marks for the selling of my property. You have been on the ball with every detail keeping me informed at all timesThank you so much for making life easy
Agent replied · 15 June 2024
Thank you!
5/5
TrustpilotGreat team
Great team helpful, knowledgeable and good timescales achieved
Agent replied · 15 June 2024
Great, thank you Jason
5/5
TrustpilotExcellent and professional service
Excellent and professional service. Would highly recommend.
Agent replied · 15 June 2024
Good to hear. Thanks
5/5
TrustpilotUncomplicated and supportive
Uncomplicated and supportive. Good communication and good advice.
Agent replied · 15 June 2024
Thank you for your 5 star review.
5/5
TrustpilotExcellent service
Rating only, no written review.
Agent replied · 15 June 2024
Great to hear. Thanks
5/5
TrustpilotExcellent communication with staff…
Excellent communication with staff buying our new property, so marketed our house with them and sold in 2 weeks
5/5
TrustpilotGreat service
Great communication. Good valuation and accepted an offer above asking price. Very happy with the service.
5/5
TrustpilotFrom the first phone call the whole…
From the first phone call the whole team in the Bamber Bridge branch were excellent - professional, attentive and warm hearted making what is usually a stressful process much less painful. Thank you to Donna, Alison, Chris, Emma and Rebecca for all their help and support and anyone else from the branch that I did not personally interact with. You are all an amazing team and have much to be proud of x
5/5
TrustpilotSecond sale with this agent.
This is the second house we have sold with Reeds Rains in 4 years and the service both times has been spot on. This second time was all rush but everything went smoothly and we got a sale in under 24hrs.
5/5
TrustpilotThe service given by the staff was…
The service given by the staff was exceptional and my house was sold in two days. Best estate agent in Chorley
5/5
TrustpilotExcellent company would highly…
Excellent company would highly recommend took all the stress away from us handled very professionally
1/5
TrustpilotCompletely garbage, I wish I could give a negative mark, fail company, never work with them.
Never response to ANY enquiry, they will only contact you when they need payment from you for work, they will never follow any instruction, they are never taking any responsibility.Long time in the industry only let them know how to forbid any responsibility that they need to take, you are always only on the loose end.Try them if you are brave enough, at your own risk.I am now suffering and waiting to terminate their service
Agent replied · 15 June 2024
Hi Max, sorry to read your review. We take customer service really seriously so I will look into this further and get back to you. Kind regards
1/5
TrustpilotAwful company
Awful company, very shady business practices and not compliant with rental laws. 0 communication by email and phone and a complete lack of understanding of what their obligations are.Do not use to rent, sell or any other type of property business. If a tenant you will not get your deposit back even though your landlord agrees to it without taking legal action against this company as they keep it for themselves. Shocking
Agent replied · 15 June 2024
Hi Ryan, I've sent you a request for more information as I can see that you've left an identical review for another Letting Agent so I'd like to be able to look into what has happened here. Many thanks
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Reeds Rains Robinson Lee and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 2022
2022 2 Gold across two branches EA Masters 2022 winners
- Branch Gold Award (2)EA Masters 2022
Source: EA Masters winners lists, as published, linked by year.
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Questions about Reeds Rains Robinson Lee
Which Reeds Rains Robinson Lee office has the most reviews?
Bury has the most, with 1,931 reviews rated 3.7 out of 5, followed by Rawtenstall with 45.
Where are the Reeds Rains Robinson Lee offices?
The two Reeds Rains Robinson Lee offices, by town:
- Bury: 407 Bolton Road West, Holcombe Brook, Ramsbottom, Bury, BL0 9RN
- Rawtenstall: 88 Bank Street, Rawtenstall, BB4 8EG
Has Reeds Rains Robinson Lee won any awards?
Yes. At EA Masters 2022 its branches won 2 Gold awards.
