Reeds Rains JB Estates estate agents in Bedworth, Nuneaton and Bedworth, Warwick and 1 more

★★★★★ 5/5

Google

We have just used reeds rains to sell our property and I can certainly say there service was brilliant throughout. Helped us in every way possible and also went above and beyond for us doing more then they should have. Big thank you to karis in sales for her support and professional services and a thank you to the whole team. I would highly recommend using them to anyone. And would be using again no dout if we ever decide to move again. Thank you again.PositiveResponsiveness, Quality, Professionalism, Value

Sean · 23 October 2021 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Google

Karis has gone above and beyond with all the help she has given us with the sale of our property and purchasing our new home. A very polite, professional lady who has a wealth of knowledge and who was always willing to listen and guide us when we needed it. Without Karis helping us we would have given up, (and very nearly did when the solicitors were hard to contact) Karis was able to explain to us every detail and stage of the process. We are now looking forward to moving into our forever home which would not have been possible without Karis. A pure gem of a lady with the patience of a saint listening to us whinging and being able to give us 100% reassurance and correct information. Our experience of using Reeds Rains is they are all a really professional team, we would definitely recommend them (and have done). Thank you also to Phil Jeffries who knew exactly what type of property we were looking for and found it for us.

Anne · 23 October 2021 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Google

Phil initially came out and was very professional and very easy to talk to. We had a lot of questions as we have not moved in over 20 years and all questions were answered.Karis was a super star from the beginning to the very end and helped us with everything nothing was too much trouble. She was very professional and worked tirelessly to sort out all that needed doing. I would highly recommend the team at Reeds Rains if you want to sell and buy a house you know the job will get done when Karis is advising and helping you.In the stages of viewing properties we dealt with other local agents and we didn't receive the same level of service.PositiveResponsiveness, Quality, Professionalism, Value

Lorraine · 23 October 2021 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Google

Of the 4 agents I saw when selling my late Mother's house Andy was by far and away the most professional and trustworthy. After instructing Reeds Rains they listed the property very quickly and arranged viewings - two offers over the asking price were speedily secured. Karis followed up efficiently with both sets of solicitors and kept me informed - very handy as my Solicitor was far too busy to ever tell me what was going on or return any of my calls.PositiveResponsiveness, Professionalism

Ceramicleek · 23 October 2021 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Google

Excellent team to work with! The staff were always available to answer calls and queries we had about the house and would always provide us with an update. Karis Dell was super helpful during the whole process, from beginning to end; providing us with lots of support and advice. It was a pleasure working with Reeds Rains - we'd like to thank the whole team :)

Rav · 23 October 2021 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Google

We received Excellent service throughout the sale. Karis and her colleagues were professional, friendly and efficient. They kept us informed and updated on a regular basis, we're always there to help and support and were always willing to discuss options etc. If you want to use a GREAT team to sell your house, then choose Reeds Raines, can't recommend them enough and special thanks to Karis!PositiveResponsiveness, Professionalism, Value

Bryn · 23 October 2021 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Google

I would just like to say a huge thank you to the team for all of the their help and support during our house sale. The quality of customer service has been second to none. Karis in particular has been fantastic from beginning to end, answering our questions; big and small, providing valuable advice, keeping us updated, and liaising with all parties involved with such professionalism. We are so grateful to have had her help and support along the way, she has been excellent. A big thanks to Andrew for his support and advice with both tenants and buyers, and to Sarah for her support during our time renting the property. Her patience and professionalism have been greatly appreciated. Over the last couple of years we have worked with the team for house rental, buying, and selling. Their patience, advice, friendliness, and approachability throughout each process has been exemplary. I would highly recommend the Reeds Rains Bedworth team to others, and have already referred several family and friends to them. I hope to use their services again myself in the future! :) Thanks again!PositiveResponsiveness, Quality, Professionalism, Value

Alex · 23 October 2021 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Google

Andrew and his team (with a very special thanks to Karis!) have been amazing. They are highly professional, efficient and always readily available to offer help or advice. Previous reviews have mentioned their customer service as being second to none and I wholeheartedly agree. Thank you so much to all at Reeds Rains Bedworth for your tremendous support during our recent house sale.PositiveResponsiveness, Quality, Professionalism, Value

Dawn · 23 October 2021 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Google

From the very start the whole team at Reeds Rains were brilliant, efficient and so helpful with each step of selling and looking for a new home. Karis mainly looked after us during the process and she was excellent, I can't fault anything. Communication at every stage was excellent and really good advice when we weren't sure about something. On top of that so friendly and professional. A big thank you to Karis and all the Reeds Rains team!

Alisa · 23 October 2021 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Trustpilot

REEDS RAINS MACCLESFIELD BRANCH

Absolutely fantastic service from the team at Reeds Rains Macc, especially Sue Wood without whom the transaction would simply not have happened! Thank you for going a long way above and beyond what would usually be required in order to get the purchase completed - I really appreciate it.

Sharon · 23 October 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

Claire is an asset to the Wakefield office!

I recently rented a place through the Reeds Rein Wakefield office. I found the process from viewing to signing my contract very smooth thanks to Claire and the helpful team that assisted me. Claire was warm and patient and she responded to my queries promptly.

N · 22 October 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

Reeds Rains Rhyl

Bought a house through Reeds Rains in Rhyl and couldn't of asked for better service. Derry was a massive help from start to finish, highly recommend.

Ryan · 22 October 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

Great expierence with the Bamber Bridge branch

I used the Bamber Bridge branch to sell my home. Everything was explained well prior to it going on the market & the staff dealt with a number of viewing on my behalf. I had an offer in a few days and everything progressed well. All the staff that I dealt with were very friendly and helpful, I would recommend them.

Laura · 21 October 2021 · Reeds Rains

★★★★★ 1/5

Trustpilot

Avoid the Rawtenstall Branch at all costs

Avoid the Rawtenstall Branch like the plague. Both Sales and Lettings staff are incompetent liars. The stress and losses we have incurred are off the charts. Would be minus stars if that was an option.

Carol · 20 October 2021 · Reeds Rains

★★★★★ 1/5

Trustpilot

Shocking experience

Shocking experience. Enquired about a property viewing and was told I would be told I’d receive a callback when they were available. Two weeks went by so I rang back multiple times to chase matters up with no response. When I finally I got through I was again told that I would receive a callback. Another week went by only to find that the property had sold. Totally unprofessional and disorganised.

Scott · 19 October 2021 · Reeds Rains

★★★★★ 1/5

Trustpilot

Avoid Reeds Rains if you are a Landlord

I used Reeds Rains to Let and Manage my property.It has not been a good experience. In fairness it probably hasn't been a good experience for the staff at Reeds Rains either. I have been in contact with the Manager of the Branch over the last few days and am hopeful that the matter will now be resolved.

Anon · 19 October 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

THANK YOU!!

Just like to say a massive thank you to the girls In the acklam branch. Have been nothing but helpful even though I have hounded their branch on numerous calls, everyday of the week. And a special thanks to Chris for chasing things up, when really she shouldn’t of had to.

Caitlyn · 19 October 2021 · Reeds Rains

★★★★★ 1/5

Trustpilot

House was put on the market in june

House was put on the market in may. Accepted an offer on property in July. We was then offered to use there in house solicitors (oniell patient solicitors )was told it would make things quicker. The buyer was a cash buyer so straight forward. Well here we are in the middle of october and still waiting on sale to go through. All down to the solicitors we was given. Me thinking them been local no they on an industrial estate in Cheshire. Even had buyer calling my estate agents complaining on how slow things are going as they are living in a caravan ready to move in and have been for months. Well its no luxury here all packed up ready to move out. Cooking from camp stove. I would never have taken there advice and used there supposedly in house solicitors. Mental torture. Should not be put under this . Something so straight forward made difficult. Leaving 2 familys in limbo..

Shaun · 19 October 2021 · Reeds Rains

★★★★★ 5/5

Facebook

We recently bought our first house through Reeds Rains. Thank you Karis for helping us from start to finish. Would definitely recommend

Katie · 16 October 2021 · Reeds Rains JB Estates Bedworth (52-54 King Street)

★★★★★ 1/5

Trustpilot

Ineptitude, arrogance and dodgy practices.

I used Reeds Rains for two years or so whilst renting out my house in Sheffield. I chose them as I believed (wrongly) that they were a professional company with a good reputation. The work they carried out was to a mediocre standard - they’re essentially a middle person between you and the tenant and take your money for the pleasure. They paid rent when they felt like it. You couldn’t get hold of anyone when you needed to. That sort of thing. Ultimately, you’re fielding phone calls and sorting various bits and pieces out yourself. I’d advise anyone to think carefully about using an estate agent these days to manage their property - especially Reeds Rains. The real issues for me came when my tenants moved out at the end of April 2020. The tenancy was due to terminate on 12th May 2020 and they were technically liable for the property until then. I did not receive my keys back from Reeds Rains until 12th May even though it had been vacated two weeks earlier for this exact reason. Reeds Rains also provided me with documentation and emails confirming the tenancy would terminate on 12th May 2020. I asked them to chase the 2 weeks outstanding rent from the tenants and a further £52 for damages. Now, bearing in mind this money could have all been deducted from their initial bond, Reeds Rains instead decided to alter paperwork and return the full bond to the tenants. I received an email, that had clearly been sent to me accidentally by an employee, which had the exact same wording as previous paperwork confirming the tenancy date ended on 12th May 2020. However, the date had been changed to the end of April. They tried to explain this was an ‘administrative error’ but quite clearly couldn’t be bothered to chase the tenants for the money I was legally owed. Reeds Rains back peddled, passed me from person to person (I must have spoken to 4 or 5 members of staff who passed my case between them). Smoke and mirrors but fortunately, I’m not easily confused. Unlike the people at Reeds Rains lettings. They’re either inept or wilfully lying. Anyway, they waived the money for the final inspection they expected me to pay for… the one where the inspector left lights on overnight. They wouldn’t make up the difference in rent arrears despite it being their error and paperwork clearly being altered after the fact. Imagine this, a company changing paperwork posthumously to meet their agenda. I emailed regularly to chase up discrepancies and money I was still owed - eventually, they just stopped replying. A reputable company failing to pay a customer and then just ignoring them. Great customer service. You can imagine my surprise when in 2021, Reeds Rains were still sending me invoices - despite the fact I’d not been using them for a whole year. I have the emails and letters to confirm my account of their services. Pure ineptitude, arrogance and dodgy practices from this well known company. Avoid.

Wes · 15 October 2021 · Reeds Rains

★★★★★ 1/5

Trustpilot

Don't use to let your house

This company is the worst company I could ever imagine, whoever you go with go with anyone but this firm. I have had a tenant destroy my home, they did not visit for 10 months until end of tenancy and have to argue and wait 100 days to get deposit back even though they have all the evidence. They are a shambles especially Prescot office who basically lie to what they say, Mark my words you will regret using this company as I have and will never do any business with them. Now I have to pay £120 as he is disputing the deposit return, agreed to £500 but have to fight £200. Company is on their side they never visited and are to blame for letting the house get into the state it was. Please whatever you do never go with this firm.

Shabbs · 7 October 2021 · Reeds Rains

★★★★★ 5/5

Trustpilot

The best experience throughout our move…

The best experience throughout our move was the input from the invaluable Alison at Bamber Bridge. She was amazing and made everything so much easier for me and my husband. She really did go above an beyond and made the stressful experience bearable. Cannot thank her enough.

Charlotte · 7 October 2021 · Reeds Rains

★★★★★ 1/5

Trustpilot

Liverpool landlords steer clear

Have been with Reed Rains for a number of years and over the past 5 years the service and management have gradually reduced to what is now a very poor lettings agency. Don’t expect to have a call back. Don’t expect to have rent paid on time or if at all. Prepare to have exorbitant fees and regular costs for the same issues. That’s if they actually tell you that is. My last tenants moved out three months ago. They left the property in such a state, all the furniture had to be removed and disposed of. The previous tenants had been smoking which was clear to anyone who entered the property. Apparently this was not noticed by the agents when they visited. What is the worst thing of all, no communication. I last received an email from them on the 24/082021 when they promised to compensate me for negligently getting me to dispose of my own property that the previous tenant had just dumped on the balcony. They never call back when they promise to do so. Managers pass issues to other junior members of staff to take the grief so they don’t have to deal with it. I wouldn’t be surprised if there was a big turnover of staff at this firm, as I never get to speak to the same person, if anyone at all. When calling, the lady on the reception will get someone to call you back. They never do and you’ll find emails go unanswered and unacknowledged. Don’t let yourself be duped by this firm. They are inept and you will deeply regret it if you allow them to manage your property.

Lee · 7 October 2021 · Reeds Rains

★★★★★ 1/5

Trustpilot

Hull office has no idea

Hull office has no idea how to manage the chain. Our purchase took twice as long as we expected and throughout we were in an information vacuum. Reeds Rains did not know enough about what was happening further up the chain and didn't attempt to find out. In the end we went over their heads and spoke to the next agent along, who did not have to speak to us at all but was far more knowledgeable and communicative.

David · 7 October 2021 · Reeds Rains