Trusted Agent profile · Warwickshire
Verified
★★★★★
3,360 reviews across 5 offices and 3 platforms
Reeds Rains JB Estates has five offices, in Bedworth (two offices), Nuneaton and Bedworth, Warwick and Kenilworth (Warwickshire). Together they have 3,360 reviews on three platforms, rated 4.2 out of 5 overall.
1,265
Reviews on Google
All 5 offices
34
Reviews on Facebook
Business-wide
2,061
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Reeds Rains JB Estates's five offices, most reviewed first. Each has its own page.
Showing 1,262 reviews on Google only. Show every review
5/5
GoogleThe level of service we have received from Reeds Rains Bedworth has been exceptionally good, both in the support received in enabling us to sell our property and that given in our subsequent purchase. I cannot rate them highly enough. All of the staff team are extremely friendly and conduct their business professionally and with confidence.
5/5
GoogleThank you to all at Reeds Rains for a first class service. They are the best estate agent in Bedworth by far, and we recommend these friendly professionals to sell your home. Twice they sold our house in around 24 hours, and they're faultless in their service and communications. Thank you once again for going beyond expectations and helping the dream come true.
5/5
GoogleExcellent service provided by Reeds Rains throughout my transaction. The team did a fantastic job from start to finish, namely Karis and Sarah who were polite and professional, they kept me well informed during the process and were proactive in getting it over the line. Would highly recommend!
5/5
GoogleNatasha has been very helpful giving me information and advice whenever I needed. Thank you.
5/5
GoogleJake and Alex have been excellent in providing a great, friendly and efficient service. Highly recommended!
5/5
GoogleVery friendly and professional service from James and was very prompt at getting back to me. Would definitely recommend.
5/5
GoogleJake and Lee were a great help during what was a testing experience! Highly recommend them
5/5
GoogleI had service with mortgage advisor Natasha Bains excellent service made getting mortgage easy big thanks to Natasha Bains!!!
5/5
GoogleJust moved into a new flat advertised by Reeds Rains. Overall a good experience, James was very friendly at the viewing and Jake handled the paperwork helpfully and professionally.
5/5
GoogleThis is quite nice agent, all the people are friendly. Natasha Bains helped me to apply for the mortgage, she is so helpful and always quickly responses to me when I have inquiry, high efficient.
5/5
GoogleDealing with Reeds Rains Kenilworth was a very positive experience, Alex was great, he was punctual, knowledgeable and professional, he listened and communicated well. I have no hesitation in recommending Jake's team.
5/5
GoogleThis agent seems very professional. They are efficient at communication with properties as soon as they are marketed. I have had dealings with Alex and James who have been most helpful! I still need to buy a house guys so don't give up on me just yet..
1/5
GoogleMyself and my partner were looking to rent a property in Kenilworth through Jake and his colleague Alex. Our appointment was scheduled for 9:30am which we arrived early to. We received a phone call from the estate agents telling us that Alex had apparently not turned up for work and asked if we could move the viewing back to 10am (these things happen, so we agreed). We then drove to the local shop and as we were parking we received another call from Reeds Rains saying, that the current tenant was happy to show us the property, which was absolutely fine. We drove back to the property and introduced ourselves to the current tenant and they were genuinely lovely people, but stated their lack of faith Reeds Rains. 15 minutes into our viewing of the property, there was a knock at the door. Alex had finally shown up to work and was followed in by the next viewee due at 10 o clock, whose appointment was not moved back half an hour. Alex then proceeded to show the second viewee around the property whilst myself and my partner were stood in the hallway. By this point i stated in front of this second viewee that myself and my partner were interested in the property and would like to put down the required deposit, as he made no effort to talk to either of us. Alex then said that we would need to visit the office and discuss it further with Jake. To ensure that we were prompt in our decision, my partner called the office whilst we were getting into the car, to let them know that we were on our way. Once we arrived at the office we were greeted by Jake at the back of the office. We told Jake that we were interested in the property and that we would have liked to have put down the deposit following any immediate checks that he would would have needed to perform (those that he did need to do, we passed). I also explained to Jake how we had been treated so far, this was brushed off with an "i'll talk to Alex" seemingly dismissing that it wasn't just a case of talking to his colleague but he would need to regain faith in myself and my partner. After taking this information he stated that he needed to contact the landlord and check to see if he was happy to let the property to us. This response would be given to us on the same day or the following Monday. I'd always thought that estate agents couldn't be quick enough to take money out of your hand. In our eagerness to get the property i also emailed Jake stating that we could put down a holding fee if it was required, to which i received no reply. Monday my partner called to see if there was a response and she was told that there would be an answer that afternoon. That afternoon came around and Alex had attempted to contact my partner, but she was unable to answer the phone. My partner messaged me saying that she thought Reeds Rains had attempted to contact her, but she wasn't sure as no voicemail had been left and no email had been sent. I then called Reeds myself and got through to Alex. He then told me that because the 2nd viewee had a higher income and because he was a single tenant, he had obtained the property. Unfair and unprofessional, i would not rent or buy any property from Reeds if this is how they treat there clients. I feel we have dodged a bullet. Would love to give minus stars.
5/5
GoogleWe had excellent service from all the team members at Reeds Rains in Kenilworth. Jake, Lee and Emily all played their part in helping us sell our town centre flat. We had a few challenges along the way and each time the team rose to the occasion. Great job and thank you.
5/5
GoogleHaving used Reeds Rains previously when remorgaging I felt more than happy to use their services again. Our new advisor Natasha has and continues to be very helpful and knowledgeable. Nothing is too much trouble for her, even knowing myself that I'm not the easiest of customers as I'm always asking questions! She is always willing to answer. I would recommend without question to any of my friends or family to use the services avalible if you want an advisor that is honest and always happy to help.
5/5
GoogleNatasha was very helpful in completing our re-mortgage application. She guided us professional through the process and answered our queries without any delay. I have had very good experience with Natasha and Reed rains. I will recommend to use her knowledge and professionalism for any mortgage applications.
5/5
GoogleAs first time buyers we were pretty clueless when it came to what mortgage would suit us best. Natasha Bains was so helpful and so friendly and instantly made us feel at ease. She explained all of our options and made sure we got the best service suited to our needs. I would definitely recommend her services.
5/5
GoogleI moved from another local agent a few years ago and had my property which was rented, managed by Jake and his team in Kenilworth. I have always found them professional, prompt and courteous and I never had to worry about anything as they had it all looked after. I went on to sell the house with Jake and everything ran seamlessly and the house was sold quickly without a problem. If you are looking for an estate agent in Kenilworth to look after your needs, I thoroughly recommend Reed Rains.
5/5
GoogleNatasha was extremely helpful in helping me source the best remortgage option. There isn't a local branch in my area (Derby), so Natasha contacted me, she was very good at conversing with me over the phone and email ensuring I was always kept in the loop. This is my first remortgage and she made it all very easy for me to understand, she would even offer advice on externally related issues, all documents were prepared for me on arrival making the process run very smoothly. I'd advise anybody use her services, I will be doing so again upon my next remortgage. Thank you Natasha.
5/5
GoogleWe recently renewed our mortgage for our property with Natasha Baines through Reeds Rains estate agents in Kenilworth. The whole process from start to completion was completely simple and hassle free due to Natasha's professionalism. She talked us through the whole process and madesure she got us the very best deal, not only with our mortgage but all our insurance policies. She was very patient and always on hand to answer any questions we had for her...which we're quite alot. We will definitely be recommending and using ourselves Reeds Rains and Natasha for when we next renew our mortgage. Our thanks once again! Garry & Hayley.
5/5
GoogleI found the service offered by Natasha Bains as Reeds Rains mortgage advisor brilliant. She took all the stress out of finding the most appropriate mortgage as well as the necessary life insurance. I would not hesitate to recommend her and use her service again. Unfortunately I cannot say the same for the estate agent service. Having only viewed one property marketed by themselves, I found them overbearing with regards to the almost daily phone calls regarding my property search.
5/5
GoogleUsed Reed Rains to sell my property, excellent service and communication throughout. Highly recommended - nothing was too much trouble. Thankyou Reed Rains!
5/5
GoogleKaris griffith went above and beyond to help us with a very difficult move involving a vulnerable person. could not not fault any of the staff they even came round to help us with heating issues. Thank you very much would recommend to anyone
5/5
GoogleKaris griffith went above and beyond to help us with a very difficult move involving a vulnerable person. could not not fault any of the staff they even came round to help us with heating issues. Thank you very much would recommend to anyone
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Reeds Rains has the most, with 2,374 reviews rated 3.9 out of 5, followed by Nuneaton and Bedworth with 2,238.
The five Reeds Rains JB Estates offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
